# job

ext_id: R730
published: 2026-03-22 00:00:00+00:00
title: Supervisor, Security
location: Seminole Hard Rock Hotel & Casino Tampa, United States
location_string: Tampa, Florida, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>This position is responsible for performing all applicable duties including but not limited to day-to-day supervision, assigned investigations and report documentation.</p><p><b> </b></p><p><b>Essential duties include, but are not limited to:</b></p><ul><li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures</li><li>Prepares detailed incident reports in a clear and precise manner</li><li>Reviews all incident reports for accuracy submitted by Security Officers</li><li>Directs and delegates responsibilities to the Security Officers</li><li>Communicates all policy changes, memorandums, and special events on a daily basis</li><li>Communicates with guests and other employees in a positive manner, both in oral and written forms</li><li>Evaluates his/her subordinate’s performance</li><li>Coordinates emergency situations</li></ul><p></p><p>QUALIFICATIONS:</p><ul><li>High School diploma, GED, or equivalent required, some college preferred</li><li>One (1) - t<span>hree (3) years Security Officer experience or an equivalent combination of education and work experience</span></li><li>Previous casino security or security supervisor experience preferred.</li><li>Excellent communication and time management skills</li><li>Must be able to communicate with guests and other employees in a positive manner</li><li>Must have ability to use good judgment in intense situations</li><li>Must be able to interface effectively with property management staff, Seminole Police, and other law enforcement officials</li><li>Must be able to promote an outgoing, friendly customer oriented personality at all times</li><li>Must provide adequate protection for the safety and assets of patrons, employees, and the company</li><li>Must be able to wear a radio earphone without any medical limitations</li><li>Must be computer literate</li><li>Proficient knowledge of Microsoft Office, Excel, and Word is preferred</li><li>Must have valid Motor Vehicle License with good driving record</li></ul><p><b> </b></p><p><b>Work Environment:</b></p><ul><li>Duties and responsibilities are typically performed in the back of house of the casino, which can be fast-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li></ul><p><b><u> </u></b></p><p><b>Native American Preference Policy:</b></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p><b>Employment Process:</b></p><p>Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li><li>Drug Screen    </li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Hard-Rock-Hotel--Casino-Tampa/Supervisor--Security_R730


ext_id: R811
published: 2026-03-22 00:00:00+00:00
title: Bartender - Steakhouse
location: Seminole Casino Coconut Creek, United States
location_string: Coconut Creek, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b>OUR COMMITMENT TO SERVICE:</b></p><p></p><p>We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.</p><p></p><p><b>JOB SUMMARY:</b></p><p></p><p>The Bartender’s duties include, but are not limited to mixing and serving alcoholic and non-alcoholic drinks to guests and while maintaining the high standard of cleanliness of each bar area according to established policies.  They will ensure a positive guest experience and interact and service guests in a cordial and gracious manner.</p><p></p><p><b>ESSENTIAL JOB FUNCTIONS:</b></p><ul><li>Prepares all drinks in accordance with established recipes.</li><li>Serves guests and servers according to established policy.</li><li>Responsible for checks issued to him/her and acts as a cashier in front and service bars, except on casino floor.</li><li>Responsible for the receipt of monies and settlement of guest checks in accordance with all appropriate policies.</li><li>Maintains a clean, safe, hazard-free work environment within area of responsibility.</li><li>Ensure a positive guest experience</li><li>Interact and service guests in a cordial and gracious manner while being able to present a professional experience</li><li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures</li><li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations</li></ul><p><b>QUALIFICATIONS:</b></p><ul><li>High school diploma or general education degree (GED) is required as well as certificate in Mixology.</li><li>Minimum of two (2) years in high volume bartending. T.I.P.S. certification and Sanitation certification is preferred.</li><li>Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position <span>responsibilities. </span></li></ul><p><b>WORK ENVIRONMENT:</b></p><p></p><ul><li>May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.</li><li>The casino is open 24 hours a day, 7 days a week, 365 days a year.  You may be required to work on any of the days the casino is open including weekends and holidays.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include <span>close, distance,</span> color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino <span>related environmental</span> factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li><li>Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.  </li></ul><p><b>CLOSING:</b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li></ul><p></p><p><b>ACKNOWLEDGMENT:</b></p><p></p><p>This job description describes the essential functions and basic skills and knowledge required for a team member to successfully perform the position, and the team member hereby certifies that the team member is capable of performing the essential functions listed here, with or without accommodation. Seminole Casino Coconut Creek (the Company) reserves the right to modify any part of this job description at any time based on business demands. The team member understands and acknowledges that all team members of the Company are employed on an at-will basis, meaning that either the team member or the Company may terminate the work relationship at any time, for any reason, and without notice. The team member further understands and acknowledges that this job description does not constitute an employment contract, nor does it guarantee the team member any future employment with the Company. Only the Vice President &amp; General Manager has the authority to enter into any employment contract or other written employment agreement with a team member.</p><p></p><p><i><u><span>Disclaimer</span></u></i> <br/><span>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</span></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Casino-Coconut-Creek/Bartender---Steakhouse_R811


ext_id: R813
published: 2026-03-22 00:00:00+00:00
title: Food Runner - Steakhouse
location: Seminole Casino Coconut Creek, United States
location_string: Coconut Creek, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b>OUR COMMITMENT TO SERVICE:</b></p><p>We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.</p><p></p><p><b>JOB DESCRIPTION:</b></p><p></p><p>Under the direction of the Restaurant Manager, delivers and explain items table side, communicate efficiently, and cleans appropriate areas ensuring a memorable guest experience.</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/Departmental Policies and Procedures.</li><li>Knowledgeable of all facets to the operation as well as property.</li><li>Knowledgeable of restaurant seating plan including sections, table number and seat numbers; knowledgeable of restaurant (ordering) systems; expediting systems.</li><li>Is familiar with all menu; menu specification and specials.</li><li>Responsible for compliance with all regulatory requirements and maintain a clean, safe, hazard- free work environment within the area of responsibility.</li><li>Assist other line employees with daily responsibilities.</li><li>Serves all guests according to established standards of service.</li><li>Delivers all items in a timely and courteous manner.</li></ul><p><b>QUALIFICATIONS:</b></p><ul><li>High School Diploma, GED preferred and minimum of one year experience in a moderate volume establishment related to food service.  </li></ul><p></p><p><b>WORK ENVIRONMENT:</b></p><ul><li>May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.</li><li>The casino is open 24 hours a day, 7 days a week, 365 days a year. You may be required to work on any of the days the casino is open including weekends and holidays.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include <span>close, distance,</span> color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino <span>related environmental</span> factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li><li>Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.</li></ul><p><b>CLOSING:</b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li></ul><p></p><p><b>ACKNOWLEDGMENT:</b></p><p></p><p>This job description describes the essential functions and basic skills and knowledge required for a team member to successfully perform the position, and the team member hereby certifies that the team member is capable of performing the essential functions listed here, with or without accommodation. Seminole Casino Coconut Creek (the Company) reserves the right to modify any part of this job description at any time based on business demands. The team member understands and acknowledges that all team members of the Company are employed on an at-will basis, meaning that either the team member or the Company may terminate the work relationship at any time, for any reason, and without notice. The team member further understands and acknowledges that this job description does not constitute an employment contract, nor does it guarantee the team member any future employment with the Company. Only the Vice President &amp; General Manager has the authority to enter into any employment contract or other written employment agreement with a team member.</p><p></p><p><i><u><span>Disclaimer</span></u></i> <br/><span>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</span></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Casino-Coconut-Creek/Food-Runner---Steakhouse_R813


ext_id: R873
published: 2026-03-22 00:00:00+00:00
title: COOKS - FINE DINING - STARTING AT $19
location: Seminole Hard Rock Hotel & Casino Tampa, United States
location_string: Tampa, Florida, United States
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u>JOB DESCRIPTION</u></b></p><p><span>Under the direction of the Sous Chef, the incumbent maintains standards established by the Executive Chef in the preparation and presentation of food including <span>tasting, presentation,</span> and sanitation.</span></p><p><b><span> </span></b></p><p><b><span>Essential duties include, but are not limited to:</span></b></p><ul><li><span>Assists the Sous Chef and Cook in quality and portion control of product.</span></li><li><span>Must be flexible and able to work all kitchen areas.</span></li><li><span>Promotes positive customer relations; handles guest complaints.</span></li><li><span>Assist other line employees with daily responsibilities.</span></li><li><span>Prepare production in accordance with established standards set by Restaurant Chef.</span></li><li><span>Sees to the proper labeling, rotation, storage temperature and environment required..</span></li><li><span>Strive to eliminate over-production and over-purchasing.</span></li><li><span>Maintain quality inventory control of your production.</span></li><li><span>Ensure that production and storage areas are maintained in accordance with city and state health department codes.</span></li><li><span>Promotes positive public/employee relations at all times.</span></li><li><span>Maintains a clean, safe, hazard-free work environment within area responsibility.</span></li></ul><p><span>#gotoworkhappy</span></p><p></p><p><span><span><b><u>MORE INFORMATION ABOUT OUR FINE DINING OUTLETS:</u></b></span></span></p><p><a href="http://casino.hardrock.com/tampa/dining/cipresso" rel="noopener noreferrer" target="_blank">Cipresso</a></p><p><a href="http://casino.hardrock.com/tampa/dining/the-rez-grill" rel="noopener noreferrer" target="_blank">The Rez Grill</a></p><p><a href="http://casino.hardrock.com/tampa/dining/council-oak-steaks-and-seafood" rel="noopener noreferrer" target="_blank">Council Oak Steaks &amp; Seafood</a></p><p><a href="http://casino.hardrock.com/tampa/bars-and-lounges" rel="noopener noreferrer" target="_blank">Plum Lounge</a></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Hard-Rock-Hotel--Casino-Tampa/COOKS---FINE-DINING---STARTING-AT--19_R873


ext_id: R734
published: 2026-03-22 00:00:00+00:00
expired: 2026-03-28 08:43:06+00:00
title: HR Specialist - Employee Relations
location: Seminole Casino Hotel Immokalee, United States
location_string: Immokalee, Florida, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>JOB SUMMARY:</p><p><br/>Under the direction of the Team Member Relations Manager, the Team Member Relations Specialist provides expert consultation and professional advice to members of management, assistance to hourly Team Members and is involved in a variety of positive Team Member initiatives. This is a mid-level, exempt position.</p><p></p><p>ESSENTIAL JOB FUNCTIONS:</p><p>* Provides direction, coaching, and advising to management in interpreting and communicating Seminole Gaming’s Employee Relations (ER) policies, procedures and practices as they relate to resolving Team Member issues. Must be able to speak confidently to upper management and corporate HR.</p><p>* Maintain a working knowledge of industry best practices and be knowledgeable of changing laws pertaining to Human Resources.</p><p>* Communicates daily and weekly terminations with appropriate departments and processes in Infinium/iSeries</p><p>* Partners with other HR professionals to develop high performance work teams.</p><p>* Conducts Team Member related investigations, especially highly sensitive issues of sexual harassment and discrimination.</p><p>* Prepares annual reviews and 60/90 reviews</p><p>* Coordinates Team Member assistant programs, Sunshine fund, food drive and Adopt A Family.</p><p>* Conducts termination meetings for Supervisor level Team Members and below.</p><p>* Plans and executes a variety of Team Member events.</p><p>* Act as the Employer Representative for all Unemployment Appeals.</p><p>* Prepare for and participate in Team Member Board of Reviews.</p><p>* Assists in the design and coordination of Team Member programs designed to improve or maintain morale and engagement.</p><p>* Assist in the preparation of the Employee Relations budget on an annual basis.</p><p>* Participate on corporate and business task teams as dictated by business needs.</p><p>* Assists in the coordination of the philanthropic efforts and events for Team Members.</p><p>* Maintains a clean, safe, hazard-free work environment within area of responsibility.</p><p>* Maintain a high level of confidentiality.</p><p>* Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.</p><p>* Other assignments as directed.</p><p></p><p>The Team Member Relations Specialist must be outgoing, with strong communications skills and interpersonal skills. The Team Member Relations Specialist must be able to think outside of the box and have strong problem solving skills, understanding no two situations are exactly alike. Must be results driven and provide a high quality of work. This is a high-pressure environment, which can be stressful for some and viewed as demanding to most. Must be able to prioritize workload and multi-task assignments when facing a deadline. Must have Microsoft Office experience, specifically Outlook, Word and Excel.</p><p></p><p>* Two years of Team Member Relations experience preferred.</p><p>* Bachelors/Associates Degree in HR or related discipline preferred.</p><p>* PHR/SPHR Certification preferred.</p><p>* Experience in casino and/or hotel environment preferred.</p><p><br/>The Employee Relations Specialist may be required to work evenings, weekends and holidays as business demands dictate.</p><p></p><p><b><u>WORK ENVIRONMENT</u></b></p><ul><li>While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.</li><li>Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.</li><li>Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.</li><li>Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.</li><li>Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.</li><li>Will regularly be exposed to tobacco and other second hand smoke.</li><li>May occasionally use de-escalation techniques to resolve customer conflict.</li><li>Will be required to assist in customer evacuation in case of emergency.</li></ul><p></p><p><b><u>CLOSING</u></b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li><li>Drug Screen</li></ul><p></p><p><b><u>DISCLAIMER</u></b></p><p></p><p>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Casino-Hotel-Immokalee/Human-Resources-Specialist_R734


ext_id: R804
published: 2026-03-22 00:00:00+00:00
title: Outlet Host/Hostess - Steakhouse
location: Seminole Casino Coconut Creek, United States
location_string: Coconut Creek, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b>OUR COMMITMENT TO SERVICE:</b></p><p>We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.</p><p></p><p><b>JOB DESCRIPTION:</b></p><p></p><p>Welcomes and greets guests at restaurant, obtains information from guest, ushers guest to seats, and processes payment for meals, ensuring a positive guest experience.</p><p></p><p><b>QUALIFICATIONS:</b></p><p></p><p>High school diploma or GED with a minimum of six (6) months experience in high volume food service, or an equivalent combination of education and/or work experience.</p><p></p><p> <b>WORK ENVIRONMENT:</b></p><ul><li>May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li> The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino <span>related environmental</span> factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li><li>Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending</li></ul><p> <b>CLOSING:</b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li></ul><p></p><p><b>ACKNOWLEDGMENT:</b></p><p></p><p>This job description describes the essential functions and basic skills and knowledge required for a team member to successfully perform the position, and the team member hereby certifies that the team member is capable of performing the essential functions listed here, with or without accommodation. Seminole Casino Coconut Creek (the Company) reserves the right to modify any part of this job description at any time based on business demands. The team member understands and acknowledges that all team members of the Company are employed on an at-will basis, meaning that either the team member or the Company may terminate the work relationship at any time, for any reason, and without notice. The team member further understands and acknowledges that this job description does not constitute an employment contract, nor does it guarantee the team member any future employment with the Company. Only the Vice President &amp; General Manager has the authority to enter into any employment contract or other written employment agreement with a team member.</p><p></p><p><i><u><span>Disclaimer</span></u></i> <br/><span>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</span></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Casino-Coconut-Creek/Outlet-Host-Hostess---Steakhouse_R804


ext_id: R741
published: 2026-03-21 00:00:00+00:00
expired: 2026-03-28 08:06:33+00:00
title: Beverage Server - Poker F&B
location: Seminole Casino Coconut Creek, United States
location_string: Coconut Creek, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b>OUR COMMITMENT TO SERVICE:</b></p><p>We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.</p><p></p><p><b>JOB DESCRIPTION:</b></p><p></p><p>Serves cocktails to guests throughout the property, ensuring a positive guest experience. Must possess good interpersonal skills.</p><p></p><p><b><span>SERVICE INITIATIVE:</span></b></p><ul><li>Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused</li><li><span>Treat Guests with a sense of caring and individuality while effectively identifying their specific needs</span></li><li><span>Inform Supervisor of Guest needs which may require special accommodations</span></li><li><span>Show special recognition of frequent Guests</span></li><li><span>Maintain a safe, clean and comfortable environment for Guests at all times</span></li><li><span>Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return</span></li><li><span>Present a neat, clean and well-groomed appearance at all times</span></li><li><span>Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests</span></li><li><span>Handle Team Member and Guest <span>concerns/dissatisfaction</span> and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility</span></li><li><span>Promote positive public relations and create an enjoyable atmosphere for all</span></li><li><span>Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations</span></li><li><span>Maintain a professional and positive relationship with vendors, Guests and co-workers</span></li><li><span>Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance</span></li><li><span>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures</span></li><li><span>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns</span></li><li><span>Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations</span></li></ul><p></p><p></p><p><b>QUALIFICATIONS:</b></p><ul><li>High school diploma or GED is required with a minimum of one to two (1 - 2) years of high volume service, or an equivalent combination of education and/or work experience. </li><li>Must possess knowledge of both food and beverage items. Must undergo TIPS Training on a continuous basis. Requires walking and standing for most of shift.</li></ul><p> <b>WORK ENVIRONMENT:</b></p><ul><li>May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino <span>related environmental</span> factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li></ul><p> <b>CLOSING:</b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><p></p><ul><li>Credit Check</li><li>Criminal Background Check    </li></ul><p></p><p> <i><b>Disclaimer</b></i><span><i> </i></span><br/>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Casino-Coconut-Creek/Beverage-Server---Poker-F-B_R741


ext_id: R705
published: 2026-03-21 00:00:00+00:00
title: Medical Response Technician - Casino Security
location: Hard Rock Hotel & Casino Bristol, United States
location_string: Bristol, Virginia, United States
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u>POSITION SUMMARY:</u></b></p><p>Under the direction of Security Department supervisors and managers, the Med. Response Tech Officer is responsible for providing basic protection for the safety and assets of patrons, employees and the company. In addition, they will exhibit an outgoing, friendly customer-oriented personality at all times.</p><p></p><p><b><u>ESSENTIAL FUNCTIONS:</u></b></p><p><i>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</i><span>             </span></p><ul><li>Maintain security throughout the entire property.</li><li>Assists in the coordination of emergency situations.</li><li>Provides emergency medical care within limits of certification.</li><li>Disinfects and maintains cleanliness of EMS equipment, supplies and treatment rooms as per the requirements of daily assignments.</li><li>Conducts themselves in accordance with all Gaming Commission Regulations, and departmental policies and procedures.</li><li>Patrols the casino areas to establish a security presence and reports all unusual situations and/or suspicious persons.</li><li>Completes thorough documentation of all medical calls.</li><li>Completes all required checklists for inventory and inspections of supplies and equipment.</li><li>Notifies a Supervisor of any problems with equipment and/or supplies and makes note of supplies that require replenishing.</li><li>Replaces supplies as necessary and reports missing supplies to a Supervisor.</li><li>Perform work regularly and adheres to all Virginia Lottery Regulations.</li></ul><p></p><p><b><u>NON-ESSENTIAL JOB FUNCTIONS</u></b></p><ul><li>Attend seminars when needed.</li></ul><p></p><p></p><p><b><u>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</u></b></p><p><i>(Related education and experience may be interchangeable on a year for year basis)</i></p><p></p><p>High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.</p><p></p><p><b><u>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):</u></b></p><ul><li>Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.  </li><li>Must successfully pass background check.</li><li>Must successfully pass drug screening.</li><li>Prior experience in the Gaming industry strongly preferred.</li><li>Must be at least twenty-one (21) years of age.</li><li>Current CPR/AED certification required.</li><li>Excellent communication skills.</li><li>Must be able to promote an outgoing, friendly customer oriented personality at all times.</li><li>Must provide adequate protection for the safety and assets of patrons, employees, and the company.</li><li>Must be able to handle emergency situations calmly.</li><li>Must be able to wear a radio earphone without any medical limitations.</li><li>Must be willing to appropriately handle bodily fluids and possibly hazardous situations.</li><li>Must have a valid Motor Vehicle License with good driving record.</li></ul><p></p><p><b><u>KNOWLEDGE OF:</u></b></p><ul><li>Knowledge of computer applications to compose clear, concise, and accurate reports.</li><li>Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.</li></ul><p></p><p><b><u>ABILITY TO:</u></b></p><ul><li>Available to work different types of events with varying time schedules, on varying days as needed.</li><li>Read and comprehend all necessary documentation, training materials and policy information.</li><li>Assist sick or injured guests and or team members.</li><li>Communicate courteously, effectively, and professionally with guests and all levels of team members.</li><li>Use tools and equipment such as, radios, computers, and other tools specific to the position.</li><li>Stand for extended periods of time.</li><li>Communicate clearly, in English, with guests in a professional manner.</li><li>Work within Company established policies/guidelines.</li></ul><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Hotel--Casino-Bristol/Medical-Response-Technician---Casino-Security_R705


ext_id: R533
published: 2026-03-21 00:00:00+00:00
title: Room Service Server - Room Service
location: Hard Rock Hotel & Casino Bristol, United States
location_string: Bristol, Virginia, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>It is the main responsibility of the In- Room Dining Server to provide high quality food and beverage service to the guests, while maintaining assigned floors, ensuring the guest have an enjoyable dining experience.</span></p><p></p><p>Responsibilities</p><p></p><p><span><b><u><span>ESSENTIAL FUNCTIONS:</span></u></b></span></p><p><span><i>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</i></span></p><ul><li><span>Provide prompt, friendly, courteous service to all food and beverage guests.</span></li><li><span>Deliver and serve food and beverages, amenities to guest’s rooms as well as designated areas within the hotel and casino.</span></li><li><span>Monitors accuracy of the order and reviews the order with the guest to ensure guests received the proper order</span></li><li><span>Engage guests in conversation regarding their stay, property services, and area attractions</span></li><li><span>Speak to guests’ and co-workers using clear, appropriate and professional language </span></li><li><span>Monitor guest room corridors for obstructions, service, safety, and well-being of guests.</span></li><li><span>Complete open and closing side duties during the shift </span></li><li><span>Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures</span></li><li><span>Notify management of maintenance repair issues </span></li><li><span>Complete any additional reasonable requests by management</span></li></ul><p><span> </span></p><p><span><b><span>Physical Tasks </span></b></span></p><ul><li><span>Read and visually verify information in a variety of formats (e.g., small print). </span></li><li><span>Stand, sit, or walk for an extended period or for an entire work shift. </span></li><li><span>Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. </span></li><li><span>Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. </span></li><li><span>Move over sloping, uneven, or slippery surfaces. </span></li><li><span>Move up and down stairs and/or service ramps. </span></li><li><span>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</span></li></ul><p></p><ul><li><span>Minimum six (6) months of related experience required</span></li><li><span>Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.</span></li><li><span>Drivers of company vehicles must have a valid driver’s license and meet the <span>requirements/standards</span> listed on the Motor Vehicle Permit Application provided by Hard Rock.</span></li><li><span>Must successfully pass background check.</span></li><li><span>Must successfully pass drug screening.</span></li><li><span>Must have a friendly and outgoing personality.</span></li><li><span>Ability to work independently and willingness to learn.</span></li><li><span>Must be able to work at a rapid pace, while maintaining attention to detail.</span></li><li><span>Able to handle stress arising from management of operations and volume of work.</span></li><li><span>Must be twenty one (21) years of age or older.</span></li></ul><p><span>SKILLS</span></p><ul><li><span>Must possess strong communication and listening skills.</span></li><li><span>Ability to work flexible schedules, including nights, weekends and holidays as required</span></li><li><span>Ability to be punctual and meet deadlines</span></li><li><span>Ability to function independently in a multi-task environment, as well as a part of a team</span></li><li><span>Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.</span></li></ul><p><span> </span></p><p><span>PHYSICAL DEMANDS</span></p><ul><li><span>Ability to stand for extended periods of time.</span></li><li><span>Ability to walk distances.</span></li><li><span>Ability to tolerate exposure to heat, cold, and loud/noisy environment.</span></li></ul><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Hotel--Casino-Bristol/Room-Service-Server---Room-Service_R533


ext_id: R454
published: 2026-03-21 00:00:00+00:00
title: Outlet Host/Hostess - Hardrock Cafe
location: Hard Rock Hotel & Casino Bristol, United States
location_string: Bristol, Virginia, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u>POSITION SUMMARY:</u></b></p><p></p><p>The incumbent in this position is responsible for greeting guests and arranging for prompt seating. The incumbent is responsible for ensuring that guests feel welcome and comfortable in accordance with Hard Rock Bristol service standards.</p><p></p><p><b><u>ESSENTIAL FUNCTIONS:</u></b></p><p><i>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</i></p><p></p><ul><li>Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li><li>Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.</li><li>Provides information on all aspects of Hard Rock Bristol services and facilities to guests.</li><li>Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.</li><li>In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction.</li><li>May provide clean china, silverware and glassware upon request from customers.</li><li>May sets up tables with dishes, linen, flatware, etc.</li><li>Attends to customer’s needs/requests, i.e., refilling beverages, condiments.</li><li>Assists wait staff with tray service as needed.</li><li>Attend and participate in meetings, completing follow up as assigned.</li><li>Perform work regularly and predictably.</li><li>Other duties as assigned.</li></ul><p></p><p><b><u>NON-ESSENTIAL FUNCTIONS:</u></b></p><p></p><ul><li>Attend seminars when needed.</li></ul><p></p><p><b><u>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</u></b></p><p>(Related education and experience may be interchangeable on a year for year basis)</p><p></p><p>These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience.</p><p></p><p><b><u>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):</u></b></p><ul><li>Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.</li><li>Must successfully pass background check.</li><li>Must successfully pass drug screening.</li><li>Must be twenty-one (21) years of age.</li></ul><p></p><p><b><u>KNOWLEDGE OF:</u></b></p><ul><li>Excellent customer service skills.</li><li>Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.</li></ul><p></p><p><b><u>ABILITY TO:</u></b></p><ul><li>Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li><li>Be flexible to work varying shifts and time schedules as needed.</li><li>Ability to communicate effectively with all levels of employees and guests.</li><li>Ability to restock needed materials and retrieve dropped items.</li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Hotel--Casino-Bristol/Outlet-Host-Hostess---Hardrock-Cafe_R454


ext_id: R519
published: 2026-03-21 00:00:00+00:00
title: Security Officer - Casino Security
location: Hard Rock Hotel & Casino Bristol, United States
location_string: Bristol, Virginia, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u><span>POSITION SUMMARY:</span></u></b></p><p><span>Under the direction of Security Department supervisors and managers, incumbent provides security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization, as well as those of its guests and team members.  Promotes an outgoing, friendly guest-oriented demeanor at all times.</span></p><p></p><p><b><u><span>ESSENTIAL FUNCTIONS:</span></u></b></p><p><i><span>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</span></i><i><span>                 </span></i></p><ul><li><span>Maintain security throughout the entire property. </span></li><li><span>Responsible for the security and safety of patrons and employees during assigned shift. </span></li><li><span>Safeguards Company assets during shift times. </span></li><li><span>Prepare detailed incident reports in a clear and precise manner.</span></li><li><span>Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.</span></li><li><span>Enforces policies and procedures as they apply to the Internal Controls and Gaming Regulations during their assigned shifts. </span></li><li><span>Assists in the event of an emergency.</span></li><li><span>Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions, and escorting them if necessary.</span></li><li><span>Perform work regularly and adheres to all Virginia Lottery Regulations.</span></li></ul><p><b><u><span>NON-ESSENTIAL JOB FUNCTIONS</span></u></b></p><ul><li><span>Attend seminars when needed. </span></li></ul><p><b><u><span>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</span></u></b></p><p><i><span>(Related education and experience may be interchangeable on a year for year basis)</span></i></p><p><span> </span></p><p><span>High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience. One (1) year of security related experience preferred.</span></p><p><span> </span></p><p><b><u><span>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):</span></u></b></p><ul><li><span>Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. </span></li><li><span>Must successfully pass background check.</span></li><li><span>Must successfully pass drug screening.</span></li><li><span>Prior experience in the Gaming industry strongly preferred. </span></li><li><span>Must be at least twenty-one (21) years of age.</span></li><li><span>Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.</span></li><li><span>Must be able to work holidays and weekends, as well as flexible shifts.</span></li></ul><p><b><u><span>KNOWLEDGE OF:</span></u></b></p><ul><li><span>Knowledge of computer applications to compose clear, concise, and accurate reports.</span></li><li><span>Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.</span></li></ul><p><span> </span></p><p><b><u><span>ABILITY TO:</span></u></b></p><ul><li><span>Available to work different types of events with varying time schedules, on varying days as needed.</span></li><li><span>Read and comprehend all necessary documentation, training materials and policy information.</span></li><li><span>Assist sick or injured guests and or team members.</span></li><li><span>Communicate courteously, effectively, and professionally with guests and all levels of team members.</span></li><li><span>Use tools and equipment such as, radios, computers, and other tools specific to the position.</span></li><li><span>Stand for extended periods of time.</span></li><li><span>Communicate clearly, in English, with guests in a professional manner.</span></li><li><span>Work within Company established policies/guidelines.</span></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Hotel--Casino-Bristol/Security-Officer---Casino-Security_R519


ext_id: R522
published: 2026-03-21 00:00:00+00:00
title: Security Officer - Casino Security
location: Hard Rock Hotel & Casino Bristol, United States
location_string: Bristol, Virginia, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u><span>POSITION SUMMARY:</span></u></b></p><p><span>Under the direction of Security Department supervisors and managers, incumbent provides security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization, as well as those of its guests and team members.  Promotes an outgoing, friendly guest-oriented demeanor at all times.</span></p><p></p><p><b><u><span>ESSENTIAL FUNCTIONS:</span></u></b></p><p><i><span>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</span></i><i><span>                 </span></i></p><ul><li><span>Maintain security throughout the entire property. </span></li><li><span>Responsible for the security and safety of patrons and employees during assigned shift. </span></li><li><span>Safeguards Company assets during shift times. </span></li><li><span>Prepare detailed incident reports in a clear and precise manner.</span></li><li><span>Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.</span></li><li><span>Enforces policies and procedures as they apply to the Internal Controls and Gaming Regulations during their assigned shifts. </span></li><li><span>Assists in the event of an emergency.</span></li><li><span>Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions, and escorting them if necessary.</span></li><li><span>Perform work regularly and adheres to all Virginia Lottery Regulations.</span></li></ul><p><b><u><span>NON-ESSENTIAL JOB FUNCTIONS</span></u></b></p><ul><li><span>Attend seminars when needed.</span></li></ul><p><b><u><span>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</span></u></b></p><p><i><span>(Related education and experience may be interchangeable on a year for year basis)</span></i></p><p><span> </span></p><p><span>High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience. One (1) year of security related experience preferred.</span></p><p><span> </span></p><p><b><u><span>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):</span></u></b></p><ul><li><span>Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. </span></li><li><span>Must successfully pass background check.</span></li><li><span>Must successfully pass drug screening.</span></li><li><span>Prior experience in the Gaming industry strongly preferred. </span></li><li><span>Must be at least twenty-one (21) years of age.</span></li><li><span>Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.</span></li><li><span>Must be able to work holidays and weekends, as well as flexible shifts.</span></li></ul><p><b><u><span>KNOWLEDGE OF:</span></u></b></p><ul><li><span>Knowledge of computer applications to compose clear, concise, and accurate reports.</span></li><li><span>Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.</span></li></ul><p><span> </span></p><p><b><u><span>ABILITY TO:</span></u></b></p><ul><li><span>Available to work different types of events with varying time schedules, on varying days as needed.</span></li><li><span>Read and comprehend all necessary documentation, training materials and policy information.</span></li><li><span>Assist sick or injured guests and or team members.</span></li><li><span>Communicate courteously, effectively, and professionally with guests and all levels of team members.</span></li><li><span>Use tools and equipment such as, radios, computers, and other tools specific to the position.</span></li><li><span>Stand for extended periods of time.</span></li><li><span>Communicate clearly, in English, with guests in a professional manner.</span></li><li><span>Work within Company established policies/guidelines.</span></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Hotel--Casino-Bristol/Security-Officer---Casino-Security_R522


ext_id: R541
published: 2026-03-21 00:00:00+00:00
title: Supervisor, Beverage
location: Hard Rock Hotel & Casino Bristol, United States
location_string: Bristol, Virginia, United States
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><u><b>POSITION SUMMARY:</b></u></p><p></p><p><span>The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and team members in specified food outlet and assist in supervision of all other food &amp; beverage outlets as needed.</span></p><p></p><p><span><b><u>ESSENTIAL FUNCTIONS:</u></b></span></p><p><span><i>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</i></span></p><ul><li><span>Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</span></li><li><span>Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.</span></li><li><span>Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.</span></li><li><span>Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.</span></li><li><span>Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.</span></li><li><span>Resolves guest concerns or complaints in order to maintain positive guest relations.</span></li><li><span>Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.</span></li><li><span>Attend and participate in meetings, completing follow-up as assigned.</span></li><li><span>Perform work regularly.</span></li><li><span>Other duties as assigned.</span></li></ul><p></p><p><span><b><u>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</u></b></span></p><p><span><i>(Related education and experience may be interchangeable on a year for year basis)</i></span></p><p><span><i> </i></span></p><p><span>This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.</span></p><p><span> </span></p><p><span><b><u>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):</u></b></span></p><p><span> </span></p><ul><li><span>Must obtain and maintain valid licenses / certifications per Federal, State and Gaming regulations.</span></li><li><span>Must successfully pass background check.</span></li><li><span>Must successfully pass drug screening.</span></li><li><span>Must be at least twenty-one (21) years of age.</span></li><li><span>Must be able to work holidays and weekends, as well as flexible shifts.</span></li></ul><p><span><b><u>KNOWLEDGE OF:</u></b></span></p><p><span> </span></p><ul><li><span>Pertinent federal, state, and local laws, codes, and regulations.</span></li><li><span>Management of a high volume restaurant, bar, or similar business.</span></li><li><span>Standard safety and sanitation practices for food and beverage service.</span></li><li><span>Applicable computer systems.</span></li><li><span>Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.</span></li><li><span>Food, food product, food preparation, etc.</span></li><li><span>Service, service etiquette, and standard service practices for full-service restaurants.</span></li><li><span>Standard safety and sanitation practices for food and beverage service.</span></li><li><span>Wines and alcoholic beverages.</span></li></ul><p><span><b><u>ABILITY TO:</u></b></span></p><p></p><ul><li><span>Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</span></li><li><span>Communicate clearly and concisely, both orally and in writing.</span></li><li><span>B<span>e flexible to work varying shifts and time schedules as needed.</span> </span></li><li><span>Deliver programs which create a service level of excellence for internal and external guests.</span></li><li><span>Communicate effectively with all levels of team members and outside contacts.</span></li><li><span>Review and comprehend all necessary documentation.</span></li><li><span>Act professionally with a constantly changing internal and external environment.</span></li><li><span>Monitor and control cash flow and security of assets.</span></li><li><span>Link scheduling to customer flow.</span></li><li><span>Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.</span></li><li><span>Maintain bar operations.</span></li><li><span>Work on the casino floor, where you may be exposed to casino-related environmental factors including, but not limited to second-hand smoke, flashing screens/lights, and excessive noise.</span></li></ul><p></p><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Hotel--Casino-Bristol/Supervisor--Beverage_R541


ext_id: R732
published: 2026-03-21 00:00:00+00:00
title: Table Games Dealer - Table Games Operations
location: Hard Rock Casino Cincinnati, United States
location_string: Cincinnati, Ohio, United States
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>Responsibilities include but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures.  Conducts the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game. PRIMARY RESPONSIBILITIES</p><p><b><u>ESSENTIAL JOB FUNCTIONS</u></b><b>:</b></p><p>May include but are not limited to:</p><ul><li>Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.</li><li>Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.</li><li>As called upon, explains aspects of various games to gaming <span>patrons.    </span></li><li>Processes all cash and maintains proper handling and accounting for assigned property items.</li><li>Maintains familiarity with other gaming and <span>entertainment/service</span> activities for the guests, to provide information and correct answers to questions.</li><li>Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.</li></ul><p><b><u>QUALIFICATIONS:</u></b></p><ul><li>Preferred two (2) years’ experience as a Table Games dealer required</li><li>Must be proficient in Blackjack, and at least one of the following games: Craps, Roulette, Pai Gow/Baccarat.</li><li>Must be able to successfully pass an audition displaying adequate table games skills for Blackjack and/or Craps, Roulette, Pai Gow/Baccarat and all carnival games or be willing to learn all carnival games within the first 90 days of employment. </li><li>Must be able to deal two primary games with a high level of proficiency and must possess excellent customer service and talent relation skills.</li><li>Must possess a certificate of completion from an accredited Gaming School or equivalent. </li><li>Must have knowledge of Seminole Gaming’s Compliance and Regulations, as well as Policies &amp; Procedures.</li><li>Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.</li><li>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.</li></ul><p></p><p>WORK ENVIRONMENT:</p><ul><li>May be exposed to casino related environmental factors including, but not limited to, secondhand smoke and excessive noise.</li><li>You must be able to lift up to 50 pounds.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.</li></ul><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Cincinnati/Table-Games-Dealer---Table-Games-Operations_R732-1


ext_id: R733
published: 2026-03-21 00:00:00+00:00
expired: 2026-03-28 08:06:40+00:00
title: Table Games Dealer - Table Games Operations
location: Hard Rock Casino Cincinnati, United States
location_string: Cincinnati, Ohio, United States
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>Responsibilities include but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures.  Conducts the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game. PRIMARY RESPONSIBILITIES</p><p><b><u>ESSENTIAL JOB FUNCTIONS</u></b><b>:</b></p><p>May include but are not limited to:</p><ul><li>Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.</li><li>Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.</li><li>As called upon, explains aspects of various games to gaming <span>patrons.    </span></li><li>Processes all cash and maintains proper handling and accounting for assigned property items.</li><li>Maintains familiarity with other gaming and <span>entertainment/service</span> activities for the guests, to provide information and correct answers to questions.</li><li>Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.</li></ul><p><b><u>QUALIFICATIONS:</u></b></p><ul><li>Preferred two (2) years’ experience as a Table Games dealer required</li><li>Must be proficient in Blackjack, and at least one of the following games: Craps, Roulette, Pai Gow/Baccarat.</li><li>Must be able to successfully pass an audition displaying adequate table games skills for Blackjack and/or Craps, Roulette, Pai Gow/Baccarat and all carnival games or be willing to learn all carnival games within the first 90 days of employment. </li><li>Must be able to deal two primary games with a high level of proficiency and must possess excellent customer service and talent relation skills.</li><li>Must possess a certificate of completion from an accredited Gaming School or equivalent. </li><li>Must have knowledge of Seminole Gaming’s Compliance and Regulations, as well as Policies &amp; Procedures.</li><li>Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.</li><li>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.</li></ul><p></p><p>WORK ENVIRONMENT:</p><ul><li>May be exposed to casino related environmental factors including, but not limited to, secondhand smoke and excessive noise.</li><li>You must be able to lift up to 50 pounds.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.</li></ul><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Cincinnati/Table-Games-Dealer---Table-Games-Operations_R733-1


ext_id: R736
published: 2026-03-21 00:00:00+00:00
title: Table Games Floor Supervisor - Table Games Operations
location: Hard Rock Casino Cincinnati, United States
location_string: Cincinnati, Ohio, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>Under the direction of the Director -Table Games, Shift &amp; Pit Manager positions, is responsible for providing superior service to both the internal and external customer.  The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. </p><p><b><u>ESSENTIAL JOB FUNCTIONS</u></b><b>:</b></p><ul><li> Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play</li><li>Responsible for knowing all policies &amp; procedures of the specific table game he/she is supervising.</li><li>Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity &amp; performance, as well as, morale.</li><li>Works diligently to support the Hard Rock culture and team philosophy throughout the property.</li><li>Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.</li><li>Promotes positive public relations and creates an enjoyable atmosphere for all customers.</li><li>Amicably resolves customer related problems in a fast paced environment.</li><li>Ensures the protection of customer’s rewards and credit lines.</li><li>Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.</li><li>Complies with all regulatory requirements.</li><li>Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.</li><li>Creates and ensures a fun-filled, entertaining and exciting environment.</li><li>Perform other duties as assigned.</li></ul><p><b><u>QUALIFICATIONS:</u></b></p><p></p><p>Three years table games experience required.  Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.</p><p></p><p><b>Work Environment:</b></p><ul><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li><li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Cincinnati/Table-Games-Floor-Supervisor---Table-Games-Operations_R736-2


ext_id: R121
published: 2026-03-21 00:00:00+00:00
title: Cook - Hard Rock Cafe
location: Hard Rock Casino Cincinnati, United States
location_string: Cincinnati, Ohio, United States
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u>Overview</u></b></p><p><b>Job Summary:</b></p><p>Under the direction of the Sous Chef, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for properly preparing any and all foods listed on the respective menus that are to be grilled, fried, broiled, or prepared in the pantry.</p><p><b><u>Responsibilities</u></b></p><p><b>Essential Job Functions:</b></p><ul><li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.</li><li>Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.</li><li>Prepares food that are to be grilled, fried, broiled, or prepared in the pantry; ensures that all plates served are aesthetically appealing and cooked to the specifications of the customer.</li><li>Recognizes a variety of sauces and properly places them on all entrees featured on daily menus.</li><li>Keeps work station neat and clean.</li><li>Assists coworkers to ensure efficient operation of the line.</li><li>This position operates in a working environment that is subjected to varying levels of heat and noise. </li><li>At times subjected to hazards such as wet floors and dangers associated with the use of heavy duty cutlery, knives, and choppers.</li><li>Ability to use all equipment associated with the position, including but not limited to choppers, slicers, mixers, and grinders.</li><li>Ability to review and comprehend recipes and other necessary documentation.</li><li>Ability to determine if food items are cooked to proper specifications.</li><li>Ability to efficiently and effectively move around work area.</li><li>Ability to stock and retrieve all necessary food items and supplies.</li><li>Ability to lift, carry, and push/pull up to 50 pounds so as to be able to move and stock all necessary supplies.</li><li>Ability to communicate with customers and all levels of employees.</li><li>Must be flexible to work varying shifts and time schedules as needed.</li><li>Equipment and machines used, but not limited to, are standard kitchen machines such as slicers, choppers, mixers, grinders, etc.</li><li>May perform other duties as assigned.</li></ul><p></p><p></p><p><b><u>Qualifications</u></b></p><p><b>Qualifications:</b></p><p>Basic food preparation knowledge and line work experience. Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. These skills are typically acquired through a minimum of one-year prior experience as a Cook Trainee or coffee shop line cook, and/or through the completion of a degree in culinary arts or recognized apprenticeship </p><p></p><p><b>Work Environment:</b></p><ul><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities</li></ul><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Cincinnati/Cook---Hard-Rock-Cafe_R121-1


ext_id: R355
published: 2026-03-21 00:00:00+00:00
title: Table Games Dealer Trainee - Table Games Operations
location: Seminole Brighton Bay Hotel & Casino, United States
location_string: Brighton, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b>ELIGIBILITY REQUIREMENTS FOR DEALER SCHOOL:</b></p><p>Opportunities to enter the Dealer School are open to qualified candidates who meet the minimum requirements.  The goal of the school is to prepare candidates for available career opportunities within the Table Games department at Seminole Casino Brighton.</p><ul><li>Training will take place at a predetermined date/time.</li><li>If a student declines a table games position after starting/completing the Table Games School, he/she may be ineligible for future employment as a Table Games Dealer within the Seminole Gaming Administration properties.</li></ul><p></p><p></p><p><b>MINIMUM REQUIREMENTS FOR CONSIDERATION FOR ADMISSION TO THE DEALER SCHOOL </b></p><ul><li>Pass a basic math assessment.</li><li>Successfully complete an interview.</li><li>Demonstrate exceptional guest service skills including a positive demeanor and calm, steady temperament.</li><li>Demonstrate and maintain strong ethical standards.</li><li>Must be proficient in the English language.</li><li>Attending Dealer School does not automatically guarantee employment as a Table Games Dealer.</li><li>Must be able to successfully complete the gaming process and obtain a gaming license and maintain said license.</li></ul><p><b>If a Part/Full time Dealer position is offered after graduating from Dealer School, the job offer must be accepted or the eligibility to ever be in a Table Games position with Seminole Gaming may be lost.</b></p><p></p><p><b>Once an applicant has completed/passed Dealer School and is offered a position as a Dealer at the Seminole Brighton Casino the applicant must complete and submit an application for a Dealer – Table Games through the website at </b><a href="http://www.gotoworkhappy.com" rel="noopener noreferrer" target="_blank"><b><span>www.gotoworkhappy.com</span></b></a><b>.</b></p><p></p><p><b>WORK ENVIRONMENT</b></p><ul><li>May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.</li><li>Must be able to lift up to 50 pound.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li></ul><p><b>CLOSING:</b></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li><li>Drug Screen</li></ul><p>For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com</span></a>.  </p><p></p><p><b><i>Disclaimer<br/>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</i></b></p><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Brighton-Bay-Hotel--Casino/Table-Games-Dealer-Trainee---Table-Games-Operations_R355-1


ext_id: R703
published: 2026-03-21 00:00:00+00:00
title: Bartender - Hard Rock Cafe
location: Hard Rock Casino Cincinnati, United States
location_string: Cincinnati, Ohio, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><u>Summary</u></p><p></p><p>The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).</p><p></p><p><u>Responsibilities</u></p><ul><li>Making drinks to spec recipe.</li><li>Demonstrating responsible alcohol service.</li><li>Serving food.</li><li>Handling cash &amp; other forms of payment.</li><li>Making proficient sales transactions - using a point-of-sale system.</li><li>Properly checking I.D.s – for guests who appear to be under the legal drinking age</li><li>Maintaining proper cash drawer balances.</li><li>Directing guests to areas/restrooms.</li><li>Demonstrating impeccable product knowledge.</li><li>Suggestive selling - using proven techniques.</li><li>Maintaining a clean and organized bar area.</li><li>Maintaining proper product pars – through bar pulls &amp; inventories</li><li>Stocking liquor, beer, wine and glassware throughout the shift.</li><li>Properly labeling, dating, covering and refrigerating prepped items for the bar.</li><li>Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware.</li><li>Performing opening, closing &amp; side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.</li><li>Answering questions - accurately and politely.</li><li>Creating memorable experiences.</li></ul><p></p><p><u>Requirements</u></p><ul><li>High School diploma or equivalent.</li><li>2 plus years of high volume bartending experience is required.</li><li>In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card</li><li>Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.</li><li>Ability to sit for extended periods of time.</li><li>Ability to make repeating movements of the arms, hands, and wrists.</li><li>Ability to express or exchange ideas verbally and perceive sound by ear.</li><li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li><li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</li><li>Ability to turn or twist body parts in a circular motion.</li><li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li><li>Ability to travel via auto or airplane for long periods of time.</li><li>Remaining calm in a hectic, fast-paced atmosphere. </li><li>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.</li><li>Displaying a positive and outwardly friendly attitude toward guests.</li></ul><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Cincinnati/Bartender---Hard-Rock-Cafe_R703-1


ext_id: R529
published: 2026-03-21 00:00:00+00:00
title: Hybrid - Table Games Floor Supervisor/Dealer - Table Games Operations - FT
location: Seminole Hard Rock Hotel & Casino Hollywood, United States
location_string: Hollywood, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>About Seminole Hard Rock Hotel &amp; Casino Hollywood<br/><br/>Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.<span>  </span>New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional<span>  </span>amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" rel="noopener noreferrer" target="_blank"><span>www.seminolehardrockhollywood.com</span></a>, call 800-937-0010 or follow us: Facebook: <span>SeminoleHardRockHollywood,</span> Twitter: @HardRockHolly, Instagram: @HardRockHolly.<br/><br/>Benefits &amp; Perks:<br/><br/>We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a> to see our full list of benefits!</p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>This position is responsible for providing superior service to both the internal and external Guests.  The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games. </p><p></p><p>This position will require three (3) days a week working in a Floor Supervisor role and two (2) days a week working in a Table Games Dealer role.</p><p></p><p></p><p><b>Essential Job Functions:</b></p><p></p><ul><li>Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.</li><li>Responsible for knowing all policies &amp; procedures of the specific table game he/she is supervising.</li><li>Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity &amp; performance, as well as, morale.</li><li> Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.</li><li>Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.</li><li>Promotes positive public relations and creates an enjoyable atmosphere for all customers.</li><li>Amicably resolves customer related problems in a fast paced environment.</li><li>Ensures the protection of customer’s rewards and credit lines.</li><li>Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.</li><li>Complies with all regulatory requirements.</li><li>Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.</li><li>Creates and ensures a fun-filled, entertaining and exciting environment.</li><li>Proficiently deal five games; Black Jack, Baccarat and three additional games (excluding War). Knowledge of Craps and Roulette is preferred.</li><li>Able to deal and follow all policies and procedures of all available table games <u>within 90 days of promotion</u></li><li>Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.</li><li>Follow department and Company policies and standard operating procedures (SOPs) including those relating to Seminole Gaming's business ethics and all regulatory requirements.</li><li>Deliver guest service that promotes satisfaction and results in increased time at the table and return play.</li><li>Maintains a work environment that is safe, professional friendly and conducive to a high level of productivity and performance, as well as morale.</li><li>Support the Seminole Gaming culture and team philosophy within the department and throughout the property</li><li>Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.</li><li>Ensures the protection of customer's rewards and credit lines.</li><li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.</li><li>Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li><li>Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li><li>Perform other duties as assigned.</li></ul><p><br/> </p><p><b>Qualifications:</b></p><p><span>Five years table games experience required.  Must be knowledgeable in all primary casino games and most secondary games, including Craps or Roulette.</span></p><p><b>Work Environment:</b></p><ul><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li><li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li></ul><p></p><p><b>Closing:</b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background <span>Check   </span></li></ul><p></p><p><b><i>Disclaimer</i></b><br/>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Hard-Rock-Hotel--Casino-Hollywood/Table-Games-Floor-Supervisor---Table-Games-Operations_R529


ext_id: R487
published: 2026-03-21 00:00:00+00:00
title: Table Games Dealer - Table Games Operations (External Only - Candidate Identified)
location: Seminole Hard Rock Hotel & Casino Hollywood, United States
location_string: Hollywood, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>About Seminole Hard Rock Hotel &amp; Casino Hollywood<br/><br/>Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.<span>  </span>New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional<span>  </span>amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" rel="noopener noreferrer" target="_blank"><span>www.seminolehardrockhollywood.com</span></a>, call 800-937-0010 or follow us: Facebook: <span>SeminoleHardRockHollywood,</span> Twitter: @HardRockHolly, Instagram: @HardRockHolly.<br/><br/>Benefits &amp; Perks:<br/><br/>We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a> to see our full list of benefits!</p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>Under the direction of the Director of Table Games, the incumbent is responsible for:</p><p></p><p><b>Essential Job Functions:</b></p><p></p><ul><li>Proficiently deal five games; Black Jack, Baccarat and three additional games (excluding War)</li><li>Able to deal and follow all policies and procedures of all available table games <u>within 90 days of promotion</u></li><li>Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard</li><li>Follow department and Company policies and standard operating procedures (SOPs) including those relating to Seminole Gaming's business ethics and all regulatory requirements.</li><li>Deliver guest service that promotes satisfaction and results in increased time at the table and return play</li><li>Maintains a work environment that is safe, professional friendly and conducive to a high level of productivity and performance, as well as morale.</li><li>Support the Seminole Gaming culture and team philosophy within the department and throughout the property</li><li>Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.</li><li>Ensures the protection of customer's rewards and credit lines</li><li>Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information</li><li>Demonstrate actions and behaviors that reinforce the Company's mission, "Unconquered Vision, Unparalleled Service, Unlimited Service," and values of Fast, Fun, Friendly, Fresh and Focused in all you do</li><li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures</li><li>Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations</li><li>Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations</li><li>Perform other duties as assigned.</li></ul><p></p><p></p><p><b>Work Environment:</b></p><ul><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li><li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li><li>Scheduling requirements will include nights, weekends and holidays.</li></ul><p></p><p><b>Closing:</b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li></ul><p></p><p><b><i>Disclaimer</i></b><br/>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Hard-Rock-Hotel--Casino-Hollywood/Table-Games-Dealer---Table-Games-Operations--External-Only---Candidate-Identified-_R487


ext_id: R516
published: 2026-03-21 00:00:00+00:00
title: Table Games Floor Supervisor - Table Games Operations
location: Seminole Hard Rock Hotel & Casino Hollywood, United States
location_string: Hollywood, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>About Seminole Hard Rock Hotel &amp; Casino Hollywood<br/><br/>Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.<span>  </span>New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional<span>  </span>amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" rel="noopener noreferrer" target="_blank"><span>www.seminolehardrockhollywood.com</span></a>, call 800-937-0010 or follow us: Facebook: <span>SeminoleHardRockHollywood,</span> Twitter: @HardRockHolly, Instagram: @HardRockHolly.<br/><br/>Benefits &amp; Perks:<br/><br/>We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a> to see our full list of benefits!</p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>The incumbent in this position is responsible for providing superior service to both the internal and external customer.  The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games. </p><p></p><p><b>Essential Job Functions:</b></p><p></p><ul><li>Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play</li><li>Responsible for knowing all policies &amp; procedures of the specific table game he/she is supervising.</li><li>Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity &amp; performance, as well as, morale.</li><li> Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.</li><li>Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.</li><li>Promotes positive public relations and creates an enjoyable atmosphere for all customers.</li><li>Amicably resolves customer related problems in a fast paced environment.</li><li>Ensures the protection of customer’s rewards and credit lines.</li><li>Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.</li><li>Complies with all regulatory requirements.</li><li>Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.</li><li>Creates and ensures a fun-filled, entertaining and exciting environment.</li><li>Perform other duties as assigned.<br/> </li></ul><p><b>Qualifications:</b></p><p></p><p>Five years table games experience required.  Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.</p><p></p><p><b>Work Environment:</b></p><ul><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li><li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li></ul><p></p><p><b>Closing:</b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background <span>Check   </span></li></ul><p></p><p><b><i>Disclaimer</i></b><br/>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Hard-Rock-Hotel--Casino-Hollywood/Table-Games-Floor-Supervisor---Table-Games-Operations_R516


ext_id: R740
published: 2026-03-21 00:00:00+00:00
title: Casino Credit Clerk II - Casino Credit
location: Seminole Hard Rock Hotel & Casino Tampa, United States
location_string: Tampa, Florida, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>The Casino Credit Clerk II is responsible for entering data from credit applications and reports into a computerized system, verify bank information, and filing.</p><p><b> </b></p><p><b>Essential duties include, but are not limited to:</b></p><ul><li>Maintain customer credit files and handle customer correspondence regarding discrepancies on credit applications</li><li>Communicates with Central Credit and other properties regarding credit applications and make credit reference inquiries, accept and process telephone applications, and forward to individuals authorized to approve credit along with proper completion of all related documents.</li><li>Review Central Credit Daily Report for affected in-house accounts and process credit information for arrivals and special group events</li></ul><p><b>Qualifications</b></p><ul><li>Must have good clerical and office skills</li><li>Computer related experience desired including CMP player-tracking system</li><li>Must possess excellent oral and written communication skills</li><li>Ability to independently maintain high levels of productivity</li></ul><p><b>Work Environment:</b></p><ul><li>Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.</li></ul><p></p><p><b>Native American Preference Policy:</b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p><b>Employment Process:</b></p><p>Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li><li>Drug <span>Screen    </span></li></ul><p><b><i> </i></b></p><p><span><b><i>Disclaimer</i></b><i> </i><br/>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</span></p><p></p><p>#gotoworkhappy</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Hard-Rock-Hotel--Casino-Tampa/Casino-Credit-Clerk-II---Casino-Credit_R740


ext_id: R299
published: 2026-03-21 00:00:00+00:00
title: Vice President - Player Development
location: Support Services Headquarters Building, United States
location_string: United States
experience_level: EX
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The VP of Player Development is responsible for developing and maintaining relationships with existing customers through personal contact in order to generate incremental increases in gaming revenues.  The right candidate must develop and maintain new business relationships to increase awareness, drive trial and build customer loyalty.</span></p><ul><li><span>Greets customers in the casino and participates in social events and special promotions</span></li><li><span>Evaluates player ratings to track visits, arranges accommodations and provides complimentary services according to established guidelines</span></li><li><span>Achieves predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue.</span></li></ul><ul><li><span>Maintains relationships and markets our gaming products and amenities to valued customers while upholding high levels of customer satisfaction</span></li><li><span>Greets customers in the casino and participates in social events and special promotions.</span></li><li><span>Issues Player’s Club cards and promotes the program and related promotions.</span></li><li><span>Increases the growth of gaming revenues through development of a targeted customer base.</span></li><li><span>Updates customer history for future visits along with customer interests and preferences utilizing company CRM platform.</span></li><li><span>Ensures the protection of customer rewards and credit lines.</span></li><li><span>Responsible for marketing to predetermine active and inactive customers by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each.</span></li><li><span>Assists in the development of incentive programs, host goals, special events and marketing programs.</span></li><li><span>Maintains up-to-date knowledge of all electronic gaming machines, CRM, promotions, events, entertainment and general property information.</span></li><li><span>Keeps informed of competitive promotions.</span></li><li><span>Effectively handles customer complaints and discrepancies in an efficient and courteous manner.</span></li><li><span>Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.</span></li><li><span>Responds to Player’s Club letters and customer service survey results and communicates that information to the appropriate department manager.</span></li><li><span>Safeguards the confidential nature of all departmental and general property records.</span></li><li><span>Other duties as assigned.</span></li></ul><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Support-Services-Headquarters-Building/Vice-President---Player-Development_R299


ext_id: R346
published: 2026-03-21 00:00:00+00:00
title: Vice President - Global Social Media
location: Support Services Headquarters Building, United States
location_string: United States
experience_level: EX
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><span>Vice President of Global Social Media </span></b></p><p><span>Hard Rock is seeking a Vice President of Global Social Media to lead and elevate the social presence of one of the world’s most iconic brands. Reporting to the SVP of Entertainment &amp; Content Marketing, this leader will define and execute Hard Rock’s global social media strategy across all platforms, shaping how the brand consistently and authentically shows up at the intersection of culture, hospitality, gaming and entertainment.</span></p><p><span>This role will serve as a centralized strategic resource for social leaders across the global Hard Rock portfolio, which includes 319 Hard Rock–branded venues in 80 countries and more than 40,000 live events annually. In addition, this individual will lead social efforts across a robust ecosystem of brand partnerships, including the Formula 1 Miami Grand Prix, Oracle Red Bull Racing, Hard Rock Stadium, British Summer Time Music Festival, Sports Illustrated Swimsuit, and more. The Vice President will also play a key role in ushering in the next era of Hard Rock, leading social and content strategies for fully-integrated property openings in global destinations, including Las Vegas, Athens and New York City..</span></p><p><span>The ideal candidate brings a proven track record of building and managing dynamic, culturally relevant brands across social media platforms, a strong point of view on world-class storytelling and deep expertise navigating the rapidly evolving social landscape. This high-impact role requires the ability to lead and influence cross-functional teams, establish clear goals and KPIs, and ensure all social channels are optimized for growth, engagement and impact across the enterprise.</span></p><p><b><span>Key Responsibilities</span></b></p><ul><li><span>Implement a long-term vision and growth plan for social media across the Hard Rock enterprise.</span></li><li><span>Own social KPIs for designated channels, ensuring continuous growth, engagement and measurable business outcomes.</span></li><li><span>Direct monthly, quarterly, and annual reporting across the social enterprise, delivering insights, strategic recommendations and new opportunities.</span></li><li><span>Partner with the Director of Paid Social &amp; Digital Media to integrate organic and paid strategies that drive awareness, engagement and incremental revenue.</span></li><li><span>Oversee social planning and execution for marquee events, campaigns and partnerships, ensuring cohesive brand storytelling that result in desired business objectives.</span></li><li><span>Create synergies and alignment between departments, divisions and properties to ensure seamless orchestration of social publishing and content development. </span></li><li><span>Guide and manage external agency relationships, driving ongoing strategy, execution and performance while ensuring efficiency and effectiveness. </span></li><li><span>Partner with Hard Rock’s sales agency of record to develop opportunities to monetize content through co-branded content and third-party sponsorships.</span></li><li><span>Champion creative thinking and innovation, leading the team in developing new ways to reach and engage customers across multiple sectors.</span></li><li><span>Oversee company-wide social governance, policies, and SOPs to ensure compliance, consistency and brand protection.</span></li><li><span>Stay ahead of cultural and digital trends, making strategic recommendations for Hard Rock’s participation and amplification.</span></li><li><span>Serve as a trusted partner to senior leadership, ensuring social media functions as a driver of brand equity and business growth </span><span>objectives.</span></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Support-Services-Headquarters-Building/Vice-President---Global-Social-Media_R346-1


ext_id: R720
published: 2026-03-20 00:00:00+00:00
title: Security Officer - Casino Security
location: Seminole Hard Rock Hotel & Casino Tampa, United States
location_string: Tampa, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p></p><p>The Security Officer promotes a positive attitude and proper customer relations by extending courteous service to all patrons and employees. Observes and obeys all street, lot and garage traffic regulations. Drives company vehicles in designated routes only. Directs vehicular traffic in self parking garage, employee parking areas, surface parking lots and throughout the property. Ensures safety and security of vehicles in lots and garages by reporting all suspicious behavior to a Security Supervisor whether these acts were from an employee or a patron. Always keeps alert for unauthorized attempts to remove vehicles. Promotes an outgoing, friendly customer oriented personality at all times. Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company. Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex. Responds to incidents, accidents and calls for assistance. Must provide emergency medical care to the highest degree necessary within allowable limits for the certification held.</p><p></p><p><b>Essential duties include, but are not limited to:</b></p><p></p><ul><li><span>Conducts themselves in accordance with all Gaming Commission Regulations, and company/departmental policies and procedures.</span></li><li><span>Patrols the hotel and casino areas to establish a security presence and reports all unusual situations and/or suspicious activity.</span></li><li><span>Additional patrolling duties include of the bike officer include riding their assigned bike or company vehicle into all garages including the top floors of each as well as being vigilant, observant and engaging guests through verbal conversation to ensure guests are aware of their presence.</span></li><li><span>Must be able to stand/walk for long periods of time, able to climb steps, respond to emergency situations and handle basic duties and responsibilities of the position.</span></li><li><span>Must be able to gather accurate information and complete written statements regarding personal observations</span></li><li><span>At times may have to control the traffic flow throughout the facility.</span></li><li><span>Must be able to give accurate and detailed directions to a patron’s destination.</span></li><li><span>Must be able to answer questions regarding hotel services, shows, facilities and directions.</span></li><li><span>Reports all complaints to a Security Supervisor immediately.</span></li><li><span>Completes thorough documentation of all calls.</span></li><li><span>Completes all required checklists for inventory and inspections of supplies and equipment. Notifies a Supervisor of any problems with equipment and/or supplies and makes note of supplies that require replenishing. Replaces supplies as necessary and reports missing supplies to a Supervisor.</span></li><li><span>The shift for this position is overnight.</span></li></ul><p></p><p><span>QUALIFICATIONS:</span></p><p></p><p>High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.</p><p><b> </b></p><p><b><span>Work Environment:</span></b></p><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.</li><li>Must be able to work outdoors in all weather conditions, and fast paced situations.</li><li>Must be able to stand, walk, ride a bike for long periods of time, able to climb steps, respond to emergency situations and handle basic duties and responsibilities of the position.</li><li>Must be able to lift a minimum of fifty pounds.</li><li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities</li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Hard-Rock-Hotel--Casino-Tampa/Security-Officer---Casino-Security_R720


ext_id: R433
published: 2026-03-20 00:00:00+00:00
title: Scheduling Analyst
location: Seminole Hard Rock Hotel & Casino Hollywood, United States
location_string: Hollywood, Florida, United States
language: en
has_remote: False
salary_currency: USD
description:
<p>About Seminole Hard Rock Hotel &amp; Casino Hollywood<br/><br/>Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.<span>  </span>New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional<span>  </span>amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" rel="noopener noreferrer" target="_blank"><span>www.seminolehardrockhollywood.com</span></a>, call 800-937-0010 or follow us: Facebook: <span>SeminoleHardRockHollywood,</span> Twitter: @HardRockHolly, Instagram: @HardRockHolly.<br/><br/>Benefits &amp; Perks:<br/><br/>We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a> to see our full list of benefits!</p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The Scheduling Analyst supports enterprise-wide workforce efficiency by developing data-driven staffing plans and property-specific schedules that align with business demand, service standards, and labor requirements. Working cross-functionally with Operations, HR, and Finance, the role ensures optimal labor deployment, compliance with policies and union agreements, and consistent service delivery across gaming and hospitality operations at a specific property</span></p><p></p><p><span>Reports to Regional Manager of Centralized Scheduling with a dotted line reporting structure to Property Finance and President.</span></p><p></p><p>RESPONSIBILITIES:</p><p></p><p><span>Labor planning &amp; scheduling</span></p><ul><li>Develop, publish, and maintain weekly and monthly staff schedules that align with demand forecasting, labor standards, and service goals</li><li>Continuously monitor and adjust staffing levels in response to changing business volumes, guest demand, and operational requirements</li><li>Coordinate with department leaders to balance workforce efficiency with service quality</li></ul><p><span>System administration &amp; Data management</span></p><ul><li><span>Serve as on-property subject matter expert for workforce management and scheduling systems (e.g. Virtual Roster &amp; Workforce Dimensions)</span></li><li><span>Manage scheduling data accuracy, troubleshoot system issues, and ensure integrity of employee time &amp; records</span></li></ul><p><span>Performance analysis &amp; continuous improvement</span></p><ul><li><span>Generate and analyze reports related to staffing utilization, labor costs, and productivity to support operational decision-making</span></li><li><span>Identify process improvements that increase scheduling accuracy, operational efficiency, and employee satisfaction</span></li><li><span>Monitor and report on key workforce metrics such as occupancy, service level, absenteeism, and adherence</span></li></ul><p><span>Cross functional collaboration</span></p><ul><li><span>Partner with other involved functions (e.g., operations, finance, HR) to align labor plans with operation goals and budget targets</span></li><li><span>Communicate schedule updates and staffing insights clearly to leaders and team members</span></li></ul><p></p><p><u><span>KNOWLEDGE OF:</span></u></p><ul><li><span>Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred</span></li><li><span>Prior experience in workforce planning, scheduling, or operational analytics (3+ YOE preferred)</span></li><li><span>Strong understanding of labor standards, scheduling optimization, and compliance frameworks</span></li><li><span>Excellent organizational skills with keen attention to detail and accuracy</span></li><li><span>Ability to communicate effectively and collaborate across functions</span></li></ul><p></p><p><u><span>ABILITY TO:</span></u></p><ul><li><span>Labor scheduling for designated functions / locations</span></li><li><span>Communicate to Scheduling Manager &amp; functional leaders on scheduling changes and gaps</span></li><li><span>Develop &amp; monitor labor scheduling KPIs &amp; report out to stakeholders</span></li><li><span>Ensure staffing and labor governance standards are upheld (e.g., overtime is within acceptable limits)</span></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Hard-Rock-Hotel--Casino-Hollywood/Scheduling-Analyst_R433


ext_id: R381
published: 2026-03-20 00:00:00+00:00
expired: 2026-03-28 07:29:12+00:00
title: REGIONAL MANAGER - CENTRALIZED SCHEDULING
location: Support Services Headquarters Building, United States
location_string: United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u><span>POSITION SUMMARY:</span></u></b></p><p><span>The Scheduling Manager leads the labor planning and scheduling function, ensuring optimal staffing across all gaming and hospitality operations. This role oversees the implementation labor forecasts, staffing models, and scheduling practices that align with business demand, service standards, and labor compliance requirements. The manager directs a team of Scheduling Analysts and partners with Operations, HR, and Finance to balance workforce efficiency, service quality, and cost control.</span></p><p></p><p><b><u><span>ESSENTIAL FUNCTIONS:</span></u></b></p><p><b><span>Scheduling oversight</span></b></p><ul><li><p><span>Review and approve significant scheduling adjustments (e.g., leave allocations, special staffing circumstances, overtime overages, above-ceiling adjustments, incremental hiring)</span></p></li><li><p><span>Oversee and revise staffing schedules produced by scheduling analysts to ensure alignment with demand forecasts and service standards</span></p></li></ul><p><b><span>Workforce planning &amp; forecasting</span></b></p><ul><li><p><span>Communicate enterprise-wide labor forecasts from corporate team to cross-functional stakeholders across all gaming &amp; hospitality functions</span></p></li><li><p><span>Translate forecasted labor requirements into actionable staffing plans across functions</span></p></li><li><p><span>Overlay event scheduling, promotions, and other marketing material dates with staffing plans to ensure proper meeting of labor supply to demand</span></p></li></ul><p><b><span>Team leadership &amp; development</span></b></p><ul><li><p><span>Be able to lead and develop scheduling analysts to create high preforming scheduling teams</span></p></li><li><p><span>Establish clear performance objectives, training plans and development paths for team members to reach success</span></p></li><li><p><span>Safeguard standards and provide actionable feedback for scheduling analysts to ensure scheduling excellence</span></p></li></ul><p><b><span>Stakeholder communication and collaboration</span></b></p><ul><li><p><span>Consult with senior management and functional leaders to align demand forecasting requirements and staffing goals</span></p></li><li><p><span>Communicate scheduling updates, labor trends, and opportunities to optimize labor scheduling to key stakeholders</span></p></li></ul><p><span> </span></p><p><b><u><span>KNOWLEDGE OF:</span></u></b></p><ul><li><p><span>Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred</span></p></li><li><p><span>Experience in casino, hospitality, or large-scale frontline operations (5+ YOE in casino scheduling preferred)</span></p></li><li><p><span>Extensive managerial experience managing small, cross-property teams (3+ YOE managing preferred)</span></p></li><li><p><span>Strong ability to communicate concisely across leadership levels </span></p></li><li><p><span>Ability to manage multiple team members and meet variable timelines across multiple locations</span></p></li></ul><p><b><u><span>ABILITY TO:</span></u></b></p><ul><li><p><span>Present performance and workforce insights to senior leadership &amp; functional leads</span></p></li><li><p><span>Create &amp; oversee team training &amp; knowledge upskilling to ensure scheduling excellence</span></p></li><li><p><span>Lead reviews on analysts' outputs (functional schedules)</span></p></li><li><p><span>Hold QBR (or equivalent) to ensure labor scheduling portfolio is on track and that gaps are addressed quickly</span></p></li></ul><p></p><p><b><u><span>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):</span></u></b></p><p><span>Reports to Seminole Hard Rock Support Services Workforce Management/Workforce Analytics</span></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Support-Services-Headquarters-Building/REGIONAL-MANAGER---CENTRALIZED-SCHEDULING_R381


ext_id: R92
published: 2026-03-20 00:00:00+00:00
title: Cage Cashier - Cage Operations
location: Seminole Brighton Bay Hotel & Casino, United States
location_string: Brighton, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b>COMPANY PROFILE:</b><br/>In addition to its two Seminole Hard Rock Hotels &amp; Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.<br/> <br/>The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.<br/> <br/>Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.<br/> <br/><b>PROPERTY PROFILE:</b><br/>Whether you want to make your debut or go back on tour after a long hiatus, starting a career at <a href="https://casino.hardrock.com/brighton" rel="noopener noreferrer" target="_blank">Seminole Brighton Bay Hotel &amp; Casino</a> can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.<br/> <br/><a href="https://casino.hardrock.com/brighton" rel="noopener noreferrer" target="_blank">Seminole Brighton Bay Hotel &amp; Casino</a> is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games.<br/> <br/><b>OUR COMMITMENT TO SERVICE:</b><br/>We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.</p><p></p><p><b><u>JOB SUMMARY:</u></b><b> </b></p><ul><li>Under the supervision  of  Cage Supervisor, the incumbent settles checks for gaming and non-gaming revenue presented as payment.</li></ul><p><b><u>ESSENTIAL JOB FUNCTIONS</u></b><b>:</b></p><ul><li>Enters guest checks in the computer system.</li><li>Applies monies received and makes accurate change.</li><li>Processes credit card payments.</li><li>Batches 'Tip" slip for casino clerks.</li><li>Balances bank at the end of each shift .</li></ul><p></p><p><b><u>QUALIFICATIONS:</u></b></p><ul><li>High School Diploma or GED required.</li></ul><ul><li> Previous cashiering/ money handling experience in making accurate change in a fast-paced  environment.</li><li>Combination of experience and/or education.</li><li>Must be able to count large sums of monies back to the customer.</li></ul><p><b><u>WORK ENVIRONMENT</u></b><b>:</b></p><ul><li>May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy.</li></ul><p></p><p><b><u>CLOSING:</u></b></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><p></p><ul><li>Credit Check</li><li>Criminal Background Check</li><li>Drug <span>Screen    </span></li></ul><p></p><p>For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com</span></a>.   </p><p></p><p><b><i>Disclaimer</i></b><br/>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Brighton-Bay-Hotel--Casino/Cage-Cashier---Cage-Operations_R92-1


ext_id: R255
published: 2026-03-20 00:00:00+00:00
title: Manager, Stewarding
location: Hard Rock Casino Rockford, United States
location_string: Rockford, Illinois, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span><span>www.gotoworkhappy.com/benefits</span></span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u>POSITION SUMMARY:</u></b></p><p>The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as provide clean service ware and utensils for the entire food and beverage operation.</p><p></p><p><b><u>ESSENTIAL FUNCTIONS:</u></b></p><p><i>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</i></p><ul><li>Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li><li>Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.</li><li>Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.</li><li>Directs the maintenance of cleanliness of the back of the house areas, which includes; main kitchen, storage areas, dumpster, loading dock, EDR, and washing areas.  Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.</li><li>Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens, and silver which also includes visual inspection to ensure cleanliness and safe transportation.</li><li>Assists Executive Chef and Sous Chef in overseeing and ensuring all Health Code Standards relating to cleanliness and sanitation requirements are maintained at all times in kitchens and back of house areas.</li><li>Controls equipment storage areas and the issuance of equipment for the Food Service Department.</li><li>Attend and participate in meetings, completing follow-up as assigned.</li><li>Perform other duties as assigned and adheres to all Illinois Gaming Regulations.</li></ul><p></p><p></p><p><b><u>NON-ESSENTIAL JOB FUNCTIONS</u></b></p><p></p><ul><li>Attend seminars when needed.</li></ul><p></p><p><b><u>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</u></b></p><p><i>(Related education and experience may be interchangeable on a year for year basis)</i></p><p></p><ul><li>High school diploma or equivalent.</li><li>A minimum of 5 to 10 years’ experience as a Stewarding Supervisor; or equivalent combination of education and experience.</li></ul><p></p><p><b><u>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):</u></b></p><p></p><ul><li>Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards. </li></ul><ul><li>Must successfully pass background check.</li><li>Must maintain strict confidentiality relative to financial data and casino policies.</li><li>Must be at least twenty-one (21) years of age.</li><li>Prior experience opening new properties/outlets strongly preferred.</li><li>Must be able to work holidays and weekends, as well as flexible shifts.</li></ul><p></p><p><b><u>KNOWLEDGE OF:</u></b></p><p></p><ul><li>Pertinent federal, state, and local laws, codes, and regulations.</li><li>All operations of the Stewards’ Department.</li><li>Demonstrated organizational skills, budgeting experience and full understanding of financials.</li></ul><p></p><p><b><u>ABILITY TO:</u></b></p><p></p><ul><li>Communicate clearly and concisely, both orally and in writing.</li><li>B<span>e flexible to work varying shifts and time schedules as needed.</span></li><li>Deliver programs which create a service level of excellence for internal and external guests. </li><li>Tie training to the organization’s strategic goals.</li><li>Ability to communicate effectively with all levels of employees and outside contacts.</li><li>Review and comprehend all necessary documentation.</li><li>Inspect and maintain all areas for which responsible.</li><li>Stock and retrieve supplies as needed.</li></ul><p></p><p><b><u>Pay Range:</u></b></p><p></p>Pay Range: $80,000 - $117,000

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Rockford/Manager--Stewarding_R255


ext_id: R457
published: 2026-03-20 00:00:00+00:00
title: Lead Steward - Stewarding
location: Hard Rock Casino Cincinnati, United States
location_string: Cincinnati, Ohio, United States
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u>OVERVIEW:</u></b></p><p>Maintain a sanitary environment for food and beverage preparation and storage, as well as maintain the dish stations, all kitchen areas, and restaurant back of the house areas while assisting the Stewarding Supervisors with those assignments and responsibilities as they <span>arise.   </span></p><p></p><p><b><u>Responsibilities:</u></b></p><p>(Other duties may be assigned as the need arises.)</p><ul><li>Assign duties to the stewards on the shift. </li><li>Make sure the shift you are assigned to has the necessary supplies required to function properly.</li><li>Check hand stations daily and restock.</li><li>Distribute towels and chemicals at the beginning of the each shift.</li><li>As shift leader monitor the productivity and performance of stewards throughout the shift and report problems to the stewarding supervisor. </li><li>Review daily checklists with Stewarding Supervisor and assign tasks as needed.</li><li>Spot check all areas during daily rounds both at the start and at the end of the shift.</li><li>Check in with the Supervisor on duty at the beginning and end of</li><li>Check in with the Stewarding Supervisor at the beginning and end of each shift.</li><li>Check chemical inventory daily and turn in requests for any items that are below par.</li><li>Check <span>China/glassware/silverware</span> inventory and request items below par be ordered.</li><li>Check glasses and China throughout the shift for spots and cleanliness throughout shift.</li><li>Every two hours shut down dish machines, drain water, clean screens and insure proper chemicals are on hand to run the dish machine. </li><li>Inspect storage areas for cleanliness several times each shift.</li><li>Always be polite and professional.</li><li>Report sub-standard performance to stewarding supervisor for documentation and follow up.</li></ul><p></p><p><b><u>Qualifications:</u></b></p><ul><li>Must successfully pass background check.</li><li>Must successfully pass drug screening.</li><li>Must be eighteen (21) years of age.</li></ul><p></p><p><b><u>KNOWLEDGE OF:</u></b></p><ul><li>Pertinent federal, state, and local laws, codes, and regulations.</li><li>All operations of the Stewards’ Department.</li></ul><p><b><u>Work Environment:</u></b></p><ul><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to a variety of guests. </li></ul><p>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities</p><p></p><p><b><u>ABILITY TO:</u></b></p><ul><li>Communicate clearly and concisely, both orally and in writing.</li><li>Be flexible to work varying shifts and time schedules as needed.</li><li>Deliver programs which create a service level of excellence for internal and external guests.</li><li>Ability to communicate effectively with all levels of employees and outside contacts.</li><li>Review and comprehend all necessary documentation.</li><li>Inspect and maintain all areas for which responsible.</li></ul><p>Stock and retrieve supplies as needed</p><ul><li>Regular attendance in conformance with the standards listed in the employee handbook. </li><li>Due to cyclical nature of the <span>hospitality-entertainment</span> industry team members may be required to work varying schedules to reflect the business needs of the property. </li></ul><p></p><p><b><u>ADDITIONAL DETAILS:</u></b></p><ul><li>High school diploma or GED equivalent</li><li>Back of house restaurant experience preferred</li><li>Must have neat and clean appearance</li></ul><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Cincinnati/Lead-Steward---Stewarding_R457-1


ext_id: R473
published: 2026-03-20 00:00:00+00:00
title: Steward - Stewarding
location: Hard Rock Casino Cincinnati, United States
location_string: Cincinnati, Ohio, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>The incumbent in this position is responsible for steward and cleaning operations, ensuring restaurants are supplied with clean dishes and silverware according to business needs.</p><p></p><p><span>Responsibilities </span></p><ul><li>Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li><li>Follows and maintains department objectives, standards, and guidelines to ensure proper operation of department.</li><li>Assists in ordering and receiving all non-food items within the Food &amp; Beverage Department, ensuring adequate par levels of inventory.</li><li>Inspects equipment and ensures all equipment is in working order and up to Hard Rock safety and cleanliness standards; authorizes replacement parts for equipment in the food departments.</li><li>Maintains open lines of communications with the Executive Chef and Director of Food &amp; Beverage.</li><li>Attend and participate in meetings, completing follow-up as assigned.</li><li>Perform work regularly and predictably.</li><li>Other duties as assigned.</li></ul><p>Qualifications</p><p>This knowledge and these abilities are typically acquired through a minimum of one-year progressive experience within the Stewards’ Department.</p><p></p><ul><li>Must obtain and maintain a valid driver’s and all licenses / certifications per Federal, State, and Gaming/Lottery regulations.</li><li>Must successfully pass background check.</li><li>Must successfully pass drug screening.</li><li>Must be eighteen (21) years of age.</li></ul><p><b><u>KNOWLEDGE OF:</u></b></p><p></p><ul><li>Pertinent federal, state, and local laws, codes, and regulations.</li><li>All operations of the Stewards’ Department.</li></ul><p></p><p><b><u>ABILITY TO:</u></b></p><p></p><ul><li>Communicate clearly and concisely, both orally and in writing.</li><li>Be flexible to work varying shifts and time schedules as needed.</li><li>Deliver programs which create a service level of excellence for internal and external guests.</li><li>Ability to communicate effectively with all levels of employees and outside contacts.</li><li>Review and comprehend all necessary documentation.</li><li>Inspect and maintain all areas for which responsible.</li><li>Stock and retrieve supplies as needed.</li></ul><p><b><u>Work Environment:</u></b></p><ul><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to a variety of guests. </li></ul><p>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Cincinnati/Steward---Stewarding_R473-1


ext_id: R319
published: 2026-03-20 00:00:00+00:00
title: Supervisor, Count Room
location: Hard Rock Casino Cincinnati, United States
location_string: Cincinnati, Ohio, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>Overview:</p><p>Under the direction of the Count Room Manager, the incumbent, either personally or through subordinates, is responsible for the collection, sorting, counting and recording of gaming results and the overall operation and maintenance of the Soft Count Room and currency counting equipment. Reporting to the Casino Cage Manager, the Count Room Supervisor manages the day-to-day operation and personnel of the Count Room. </p><p></p><p>Responsibilities:</p><ul><li>Assures customer service standards are always exceeded and all count room personnel are committed to excellence in the performance of their assigned duties.</li><li>Delegates daily job assignments to Count Room employees.</li><li>Supervises the preparation of the Slot Cash Storage Box Report and the Master Game Report and supporting documentation.</li><li>Orders and maintains inventory of operating supplies.</li><li>Recommends training as necessary for Count Room representatives in both customer service and technical areas.</li><li>Ensures key control procedures are adhered to at all times.</li><li>Maintains compliance with the casino control commission regulations and company policies and procedures.</li><li>Assures each count team and drop pick-up team is appropriately staffed and the drop is collected and counted in the most efficient manner or the cash box and drop box pick-up and count is conducted in the most efficient manner.</li><li>Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed.</li><li>Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.</li><li>Respond to and handle employee complaints (grievances) in a timely and efficient manner.</li><li>Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).</li><li>Weighs, counts, wraps and records slot drop according to procedure.</li><li>Sorts, counts and records contents of table game drop boxes according to procedure.</li><li>Verifies quantity against records.</li><li>Transfers coin from hard count room to coin storage room.</li><li>Prepares bank deposits of coin. Wraps bank purchases of coin.</li><li>Responsible for general upkeep of hard and soft count room.</li><li>Repairs and maintains count room equipment.</li><li>Always presents oneself as a credit to Harrah’s and encourages others to do the same.</li><li>Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.</li></ul><p></p><p>Qualifications:</p><p><b><u>Knowledge, Skills &amp; Abilities</u></b></p><ul><li>Proficiency in Microsoft Office products.</li><li>Must be able to perform basic math calculations.</li><li>Must possess excellent interpersonal skills, verbal and written communication skills and be a team player.</li><li>Adding machine, computer terminal operation and currency counting machine skills required.</li><li>Prior money handling and coin room experience preferred (bank, casino, sales, etc.). Must be able to read, write, speak and understand English.</li><li>Basic mechanical repair ability preferred</li></ul><p><b><u>Education and Experience</u></b></p><ul><li>High school diploma or equivalent required.</li><li>Three to five years Count Room experience preferred.</li><li>A minimum of two years <span>supervisory/management</span> experience required.</li></ul><p><b><u>Required <span>Certification/License</span> </u></b> </p><p></p><ul><li>Ability to obtain a Gaming Occupational License within the State of Ohio</li></ul><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Cincinnati/Supervisor--Count-Room_R319-1


ext_id: R60
published: 2026-03-20 00:00:00+00:00
title: Cook - Burger/Wing
location: Hard Rock Casino Cincinnati, United States
location_string: Cincinnati, Ohio, United States
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u>Overview</u></b></p><p><b>Job Summary:</b></p><p>Under the direction of the Sous Chef, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for properly preparing any and all foods listed on the respective menus that are to be grilled, fried, broiled, or prepared in the pantry.</p><p></p><p><b><u>Responsibilities</u></b></p><p><b>Essential Job Functions:</b></p><ul><li>Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.</li><li>Prepares food that are to be grilled, fried, broiled, or prepared in the pantry; ensures that all plates served are aesthetically appealing and cooked to the specifications of the customer.</li><li>Recognizes a variety of sauces and properly places them on all entrees featured on daily menus.</li><li>Keeps work station neat and clean.</li><li>Assists coworkers to ensure efficient operation of the line.</li><li>This position operates in a working environment that is subjected to varying levels of heat and noise. </li><li>At times subjected to hazards such as wet floors and dangers associated with the use of heavy duty cutlery, knives, and choppers.</li><li>Ability to use all equipment associated with the position, including but not limited to choppers, slicers, mixers, and grinders.</li><li>Ability to review and comprehend recipes and other necessary documentation.</li><li>Ability to determine if food items are cooked to proper specifications.</li><li>Ability to efficiently and effectively move around work area.</li><li>Ability to stock and retrieve all necessary food items and supplies.</li><li>Ability to lift, carry, and push/pull up to 50 pounds so as to be able to move and stock all necessary supplies.</li><li>Ability to communicate with customers and all levels of employees.</li><li>Must be flexible to work varying shifts and time schedules as needed.</li><li>Equipment and machines used, but not limited to, are standard kitchen machines such as slicers, choppers, mixers, grinders, etc.</li><li>May perform other duties as assigned.</li></ul><p></p><p></p><p><b><u>Qualifications</u></b></p><p>Basic food preparation knowledge and line work experience. Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. These skills are typically acquired through a minimum of one-year prior experience as a Cook Trainee or coffee shop line cook, and/or through the completion of a degree in culinary arts or recognized apprenticeship </p><p></p><p><b>Work Environment:</b></p><ul><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities</li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Cincinnati/Cook---Burger-Wing_R60-1


ext_id: R723
published: 2026-03-20 00:00:00+00:00
title: Bartender
location: Hard Rock Cafe Edinburgh United Kingdom
location_string: Edinburgh, Scotland, United Kingdom
experience_level: EN
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The Bartender is the stepping stone…..the first area of service for the guests before arriving at their tables.  It is essential to provide the guests with a positive experience before they step out of the bar.  As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart). </span></p><p></p><p><span>Basic functions of the Bartender include: </span></p><ul><li><span>Making drinks to spec recipe</span></li><li><span>Demonstrating responsible alcohol service </span></li><li><span>Serving food</span></li><li><span>Handling cash &amp; other forms of payment</span></li><li><span>Making proficient sales transactions - using a point-of-sale system</span></li><li><span>Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)</span></li><li><span>Maintaining proper cash drawer balances</span></li><li><span>Directing guests to areas/restrooms</span></li><li><span>Demonstrating impeccable product knowledge</span></li><li><span>Suggestive selling - using proven techniques  </span></li><li><span>Maintaining a clean and organized bar area </span></li><li><span>Maintaining proper product pars – through bar pulls &amp; inventories</span></li><li><span>Stocking liquor, beer, wine and glassware throughout the shift</span></li><li><span>Properly labeling, dating, covering and refrigerating prepped items for the bar</span></li><li><span>Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware </span></li><li><span>Performing opening, closing &amp; side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc</span></li><li><span>Answering questions - accurately and politely</span></li><li><span>Creating memorable experiences</span></li><li><span>Entertaining guests to create “Raving Fans”</span></li></ul><p></p><p><span>Job Requirements include: </span></p><ul><li><span>Performing duties which require bending, reaching, lifting  &amp; standing for long periods of time</span></li><li><span>Maintaining a well-groomed appearance (“having a plan”)</span></li><li><span>Following all uniform guidelines</span></li><li><span>Practicing all safety &amp; sanitation standards</span></li><li><span>Recycling products, where possible</span></li><li><span>Remaining calm in a hectic, fast-paced atmosphere</span></li><li><span>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</span></li><li><span>Displaying a positive and outwardly friendly attitude toward guests</span></li><li><span>Maintaining HRC’s 5 core Values and Mission Statement</span></li></ul><p><span>​</span></p><p><span><span>#indeedeuk</span></span></p><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Edinburgh-United-Kingdom/Bartender_R723


ext_id: R365
published: 2026-03-20 00:00:00+00:00
title: Security Officer - Casino Security
location: Hard Rock Casino Cincinnati, United States
location_string: Cincinnati, Ohio, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>Overview</p><p>Under the direction of Security Department supervisors and managers, incumbent provides basic security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members.  Promotes an outgoing, friendly guest-oriented demeanor at all times. </p><p></p><p>Responsibilities</p><ul><li>Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.</li><li>Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.</li><li>Prepare detailed incident reports in a clear and precise manner.</li><li>Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.</li><li>Assist in the coordination and resolution of emergency situations.</li><li>Assist in maintaining proper key control.</li><li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.</li><li>Performs all other related and compatible duties as assigned.</li></ul><p>Qualifications</p><ul><li>High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.</li><li>Previous Casino/Hotel Security, Law Enforcement and/or Military experience preferred.</li><li>Must be able to stand for up to 8 hours.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public. </li></ul><p>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities</p><p></p><p><b><u><span>Required <span>Certification/License</span> </span></u></b><u><span> </span></u></p><p><span> Ability to obtain a Gaming Occupational License within the State of Ohio</span></p><p></p><p>This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Cincinnati/Security-Officer---Casino-Security_R365-2


ext_id: R719
published: 2026-03-20 00:00:00+00:00
title: Server
location: Hard Rock Cafe Edinburgh United Kingdom
location_string: Edinburgh, Scotland, United Kingdom
experience_level: EN
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The Server is responsible for taking the guests through the key phase of their Hard Rock experience.  As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).</span></p><ul><li><span>Taking guests’ orders </span></li><li><span>Running food</span></li><li><span>Handling cash &amp; other forms of payment</span></li><li><span>Making proficient sales transactions - using a point-of-sale system</span></li><li><span>Properly checks I.D.s – for guests who appear to be under 25 years old</span></li><li><span>Demonstrating responsible alcohol service </span></li><li><span>Demonstrating impeccable product knowledge</span></li><li><span>Suggestive selling - using proven techniques </span></li><li><span>Answering questions - accurately and politely</span></li><li><span>Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience</span></li><li><span>Maintaining a clean &amp; organized station – including pre-bussing &amp; table maintenance</span></li><li><span>Performing opening, closing &amp; side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc</span></li><li><span>Demonstrating knowledge of all table/station numbers</span></li><li><span>Directing guests to areas &amp; restrooms</span></li><li><span>Effectively communicating with co-workers </span></li><li><span>Creating memorable experiences</span></li><li><span>Entertaining guests to create “Raving Fans”</span></li></ul><p></p><ul><li><span>Performing duties which require bending, reaching, lifting and standing for long periods of time </span></li><li><span>Maintaining a well-groomed appearance (“having a plan”)</span></li><li><span>Following all uniform guidelines</span></li><li><span>Practicing all safety &amp; sanitation standards</span></li><li><span>Recycling products, where possible</span></li><li><span>Remaining calm in a hectic, fast-paced atmosphere</span></li><li><span>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</span></li><li><span>Displaying a positive and outwardly friendly attitude toward guests</span></li><li><span>Maintaining HRC’s 5 core Values and Mission Statement</span></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Edinburgh-United-Kingdom/Server_R719


ext_id: R714
published: 2026-03-20 00:00:00+00:00
title: Bartender
location: Hard Rock Cafe Florence Italy
location_string: Florence, Tuscany, Italy
experience_level: MI
language: it
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>Il Barman é il punto di partenza… il luogo di accoglienza iniziale per i clienti prima che arrivino ai loro tavoli. E' fondamentale fornire ai clienti un'esperienza positiva prima che lascino il bar. Quale barman di Hard Rock Café, avrai il ruolo di guida, comunicatore, intrattenitore, decision maker, memorabilia curator e musicista (dritto al cuore).</span></p><p></p><p><span>Le funzioni di base del Barman comprendono:</span><span> </span></p><ul><li><span>Preparare cocktails secondo specifiche ricette</span></li><li><span>Dar prova di somministrare gli alcolici in modo responsabile</span></li><li><span>Servire cibo</span></li><li><span>Maneggiare denaro contante e altre forme di pagamento</span></li><li><span>Eseguire le operazioni di vendita in modo accurato - utilizzando un apposito sistema di point-of -sale </span></li><li><span>Eseguire i debiti controlli sulle carte d'denitità </span></li><li><span>Mantenere una sufficiente quantità di contante per i resti;</span></li><li><span>Indirizzare i clienti verso le varie aree/bagni</span></li><li><span>Dar prova di un' impeccabile conoscenza del prodotto</span></li><li><span>Vendere in modo convinciente utilizzando comprovate tecniche</span></li><li><span>Mantenere l'area del bancone pulita e organizzata</span></li><li><span>Mantenere sufficienti quantità dei prodotti - tramite inventario e scorte</span></li><li><span>Rifornire di liquori, birra, vino e bicchieri durante l'intero turno di lavoro</span></li><li><span>Eticchettare in modo adeguato, datare, coprire e mettere in frigorifero gli articoli preparati per il bar</span></li><li><span>Avere cura dell'apposito lavandino a 3 comparti - disinfettando lo stesso, gli utensili e i bicchieri</span></li><li><span>Occuparsi dell'apertura, chiusura e relativi adempimenti - allestire e disallestire il bar, pulire i bicchieri/bancone, spazzare il pavimento, etc.</span></li><li><span>Rispondere alle domande in modo corretto ed educato</span></li><li><span>Dare vita a ricordi indimenticabili</span></li><li><span>Intrattenere gli ospiti facendone dei "Raving Fans".</span></li></ul><p></p><p><span>I requisiti per questo lavoro comprendono: </span></p><ul><li><span>Avere almeno 18 anni d'età </span></li><li><span>Adempiere compiti che richiedono di piegarsi e alzarsi</span></li><li><span>Sollevare e strasportare contenitori con un peso fino a 22,67 Kg dal magazzino e dal frigorifero per le birre</span></li><li><span>Stare in piedi per più di 8 ore</span></li><li><span>Mantenere una bella presenza (“having a plan”)</span></li><li><span>Conformarsi alle direttive in materia di uniforme</span></li><li><span>Mettere in pratica le direttive in materia di salute e sicurezza</span></li><li><span>Riciclare i prodotti, ove possible</span></li><li><span>Rimanere calmo nell'ambito di un'atmosefra frenetica e movimentata</span></li><li><span>Dar prova di un alto livello di organizzazione, cura per i dettagli e senso di premura</span></li><li><span>Mostrare un atteggiamento positivo e in apparenza amichevole nei confronti degli ospiti</span></li><li><span>Farsi portatore dei 5 valori chiave e obiettivi di HRC</span></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Florence-Italy/Bartender_R714


ext_id: R704
published: 2026-03-20 00:00:00+00:00
title: Bartender
location: Hard Rock Cafe London United Kingdom
location_string: London, England, United Kingdom
experience_level: EN
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The Bartender is the stepping stone…..the first area of service for the guests before arriving at their tables.  It is essential to provide the guests with a positive experience before they step out of the bar.  As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart). </span></p><p></p><p><span>Basic functions of the Bartender include: </span></p><ul><li><span>Making drinks to spec recipe</span></li><li><span>Demonstrating responsible alcohol service </span></li><li><span>Serving food</span></li><li><span>Handling cash &amp; other forms of payment</span></li><li><span>Making proficient sales transactions - using a point-of-sale system</span></li><li><span>Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)</span></li><li><span>Maintaining proper cash drawer balances</span></li><li><span>Directing guests to areas/restrooms</span></li><li><span>Demonstrating impeccable product knowledge</span></li><li><span>Suggestive selling - using proven techniques  </span></li><li><span>Maintaining a clean and organized bar area </span></li><li><span>Maintaining proper product pars – through bar pulls &amp; inventories</span></li><li><span>Stocking liquor, beer, wine and glassware throughout the shift</span></li><li><span>Properly labeling, dating, covering and refrigerating prepped items for the bar</span></li><li><span>Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware </span></li><li><span>Performing opening, closing &amp; side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc</span></li><li><span>Answering questions - accurately and politely</span></li><li><span>Creating memorable experiences</span></li><li><span>Entertaining guests to create “Raving Fans”</span></li></ul><p></p><p><span>Job Requirements include: </span></p><p><span> </span></p><ul><li><span>Performing duties which require bending, reaching, lifting  &amp; standing for long periods of time</span></li><li><span>Maintaining a well-groomed appearance (“having a plan”)</span></li><li><span>Following all uniform guidelines</span></li><li><span>Practicing all safety &amp; sanitation standards</span></li><li><span>Recycling products, where possible</span></li><li><span>Remaining calm in a hectic, fast-paced atmosphere</span></li><li><span>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</span></li><li><span>Displaying a positive and outwardly friendly attitude toward guests</span></li><li><span>Maintaining HRC’s 5 core Values and Mission Statement</span></li></ul><p><span>#IndeedUK</span></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-London-United-Kingdom/Bartender_R704


ext_id: R708
published: 2026-03-20 00:00:00+00:00
title: Server
location: Hard Rock Cafe Lisbon Portugal
location_string: Lisbon, Lisbon, Portugal
experience_level: EN
language: en
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The Server is responsible for taking the guests through the key phase of their Hard Rock experience.  As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).</span></p><p></p><ul><li><span>Taking guests’ orders </span></li><li><span>Running food</span></li><li><span>Handling cash &amp; other forms of payment</span></li><li><span>Making proficient sales transactions - using a point-of-sale system</span></li><li><span>Properly checks I.D.s – for guests who appear to be under 25 years old</span></li><li><span>Demonstrating responsible alcohol service </span></li><li><span>Demonstrating impeccable product knowledge</span></li><li><span>Suggestive selling - using proven techniques </span></li><li><span>Answering questions - accurately and politely</span></li><li><span>Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience</span></li><li><span>Maintaining a clean &amp; organized station – including pre-bussing &amp; table maintenance</span></li><li><span>Performing opening, closing &amp; side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc</span></li><li><span>Demonstrating knowledge of all table/station numbers</span></li><li><span>Directing guests to areas &amp; restrooms</span></li><li><span>Effectively communicating with co-workers </span></li><li><span>Creating memorable experiences</span></li><li><span>Entertaining guests to create “Raving Fans”</span></li></ul><p></p><ul><li><span>Performing duties which require bending, reaching, lifting and standing for long periods of time </span></li><li><span>Maintaining a well-groomed appearance (“having a plan”)</span></li><li><span>Following all uniform guidelines</span></li><li><span>Practicing all safety &amp; sanitation standards</span></li><li><span>Recycling products, where possible</span></li><li><span>Remaining calm in a hectic, fast-paced atmosphere</span></li><li><span>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</span></li><li><span>Displaying a positive and outwardly friendly attitude toward guests</span></li><li><span>Maintaining HRC’s 5 core Values and Mission Statement</span></li></ul><p><span>​</span></p><p><b><span>Please submit your resume in English.</span></b></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Lisbon-Portugal/Server_R708-1


ext_id: R637
published: 2026-03-20 00:00:00+00:00
title: Line Chef
location: Hard Rock Cafe Florence Italy
location_string: Florence, Tuscany, Italy
experience_level: MI
language: it
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2><span>Anche se non hai un contatto diretto con i clienti, le Tue responsabilità sono strategiche per il successo del Cafe. Presso Hard Rock sarai considerato un addetto alla cucina a 360° e imparerai a svolgere le seguenti funzioni:</span></h2><h2><span> </span></h2><ul><li><h2><span>Lavapiatti</span></h2></li><li><h2><span>Allievo Cuoco</span></h2></li><li><h2><span>Cuoco di Linea </span></h2></li><li><h2><span>Receiver</span></h2></li></ul><h2></h2><h2><span>Ba</span></h2><h2><span>Le funzioni di base nel Cuore della Casa comprendono:</span></h2><h2><span> </span></h2><ul><li><h2><span>Ricevere e ordinare prodotti</span></h2></li><li><h2><span>Realizzare ricette e menu speciali</span></h2></li><li><h2><span>Mantenere puliti e in ordine la cucina, l'area di attività, la stanza dei piatti e il retro della cucina</span></h2></li><li><h2><span>Mettere in pratica le direttive in materia di salute e sicurezza </span></h2></li><li><h2><span>Dimostrarsi premurosi</span></h2></li><li><h2><span>Relazionarsi in modo professionale con i colleghi e lo staff Front-of-the-House</span></h2></li><li><h2><span>Pulire i piatti e avviare la lavastoviglie</span></h2></li><li><h2><span>Eseguire un corretto stoccaggio dei prodotti</span></h2></li><li><h2><span>Riciclare i prodotti</span></h2></li></ul><h2><span> </span></h2><h2><span>Questo Café potrebbe considerare l'Outside Expo parte del Cuore della casa. Per avere maggiori dettagli consulta il profilo relativo alla figura professionale di Cameriere/Addetto alla zona espositiva</span></h2><h2></h2><h2><span>I requisiti per questo lavoro comprendono: </span></h2><h2><span> </span></h2><ul><li><h2><span>Avere almeno 18 anni d'età</span></h2></li><li><h2><span>Eseguire compiti che richiedono di piegarsi e alzarsi</span></h2></li><li><h2><span>Sollevare e trasportare contenitori, cestelli di piatti e bidoni per i rifiuti con un peso fino a 45,35 Kg </span></h2></li><li><h2><span>Stare in piedi o camminare per più di 8 ore</span></h2></li><li><h2><span>Mantenere un aspetto curato (“having a plan”)</span></h2></li><li><h2><span>Conformarsi alle direttive in materia di uniforme</span></h2></li><li><h2><span>Mettere in pratica le direttive in materia di salute e sicurezza </span></h2></li></ul><ul><li><h2><span>Riciclare i prodotti, ove possibile</span></h2></li><li><h2><span>Rimanere calmo nell'ambito di un'atmosfera frenetica e movimentata</span></h2></li></ul><ul><li><h2><span>Dar prova di un alto livello di organizzazione, cura per i dettagli e sense-of-urgency</span></h2></li><li><h2><span>Mostrare un atteggiamento positivo e amichevole nei confronti degli ospiti</span></h2></li><li><h2><span>Farsi portatore dei 5 valori chiave e obiettivi di HRC</span></h2></li></ul><h2></h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Florence-Italy/Line-Chef_R637


ext_id: R636
published: 2026-03-20 00:00:00+00:00
title: Front of House Supervisor
location: Hard Rock Cafe Piccadilly Circus London United Kingdom
location_string: London, England, United Kingdom
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2>The Cafe Supervisor is responsible for assisting the management team with the day-to-day operations of the Cafe, ensuring Guest satisfaction, while supporting all Departments, including the Line, Prep, Dish, Receiving, Inside Expo, Outside Expo, Bar, Servers, Hosts, Bussers, Retail and Sales/Banquets. The Cafe Supervisor communicates with the Managers on a daily basis, reviews the daily functions and events, validates the execution of Hard Rock recipes, validates the execution of steps of service and ensures ticket times are adhered to, while coaching the overall delivery of an amplified experience in order to create Raving Fans of our Guests.</h2><h2></h2><h2>PEOPLE:</h2><ul><li><h2>Continuously provides Employees with verbal recognition, direction and support</h2></li><li><h2>Communicates with Employees to keep them informed of Cafe, Regional and Corporate procedures</h2></li><li><h2>Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen</h2></li><li><h2>Mentors new Employees by presenting them with information about their job and the company</h2></li><li><h2>Trains and empowers Employees to exercise good judgment to make decisions regarding service, food quality and Guest satisfaction by adhering to company training standards</h2></li><li><h2>Ensure Employees follow safety, sanitation and security procedures</h2></li><li><h2>Listens to comments, criticisms, and feedback from Guests, Employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe/Retail performance</h2></li><li><h2>Greets Employees as they begin their shift to promote an atmosphere</h2></li><li><h2>Communicates with Managers to ensure that departmental opening, swing, closing and cleaning duties were completed up-to-standard</h2></li><li><h2>Performs Employees’ tasks such as preparing Menu items, bussing tables and serving food to help Employees and ensure the quality of the Guest experience</h2></li><li><h2>Prepares Cafe and Employees for shift and ensures the place is ready to open according to standards</h2></li></ul><h2>GUEST EXPERIENCE:</h2><ul><li><h2>Performs 100% table visits to ensure guest satisfaction</h2></li><li><h2>Greets all guests and models the use of 10-5-First and Last</h2></li><li><h2>Resolves guest complaints with MOD</h2></li><li><h2>Listen’s to guests requests and needs and communicates to the Management team</h2></li><li><h2>Understands SMG, Mystery Shop and Review Pro and uses analytics to improve the guest experience</h2></li><li><h2>Observes Employees’ while they work to ensure adherence to policy and positive guest experience</h2></li><li><h2>Performs Employees’ tasks such as helping in the Rock Shop, preparing menu items, bussing tables, running drinks and serving food to ensure the quality of the guest experience</h2></li></ul><h2></h2><h2>SALES:</h2><ul><li><h2>Builds business/market share by thinking of new ways to promote Company and new programs that will bring in business, and by participating in local events to increase sales and profits</h2></li><li><h2>Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage, rotation, freshness of product and sanitation conditions</h2></li><li><h2>Monitors sales (F&amp;B, Alcohol and Retail) by the hour and reports information to team</h2></li></ul><h2></h2><h2>PROFITS:</h2><ul><li><h2>Monitors food, beverage and labor costs using established methods to meet goals, reports findings to Manager</h2></li><li><h2>Observes food prep by watching Employees’ portion, cook, and heat items to ensure correctness of recipe, temperature and quality</h2></li><li><h2>Inspects, tastes and touches food to ensure freshness, proper temperature, and recipe adherence during Line Checks</h2></li><li><h2>Validates all Comps and Discounts through inspection via table visit (only Managers are allowed to complete a Comp)</h2></li><li><h2>Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely</h2></li></ul><h2></h2><h2>MINIMUM REQUIREMENTS:</h2><ul><li><h2>Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred</h2></li><li><h2>Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, etc.)</h2></li><li><h2>Proficiency in and can demonstrate Menu/Beverage/Retail knowledge</h2></li><li><h2>Food/Alcohol Certifications up to date</h2></li><li><h2>High school diploma or equivalency required</h2></li><li><h2>Minimum of 1-2 year hospitality industry experience preferred</h2></li></ul><h2></h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Piccadilly-Circus-London-United-Kingdom/Front-of-House-Supervisor_R636


ext_id: R633
published: 2026-03-20 00:00:00+00:00
title: Line Chef
location: Hard Rock Cafe Edinburgh United Kingdom
location_string: Edinburgh, Scotland, United Kingdom
experience_level: MI
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2><span>Even though you may not come into direct contact with guests, your responsibilities are key to the Cafe’s success.  At Hard Rock, you will be considered an all-around culinary employee and will learn the following positions:</span></h2><ul><li><h2><span>Dishwasher</span></h2></li><li><h2><span>Prep Cook</span></h2></li><li><h2><span>Line Cook</span></h2></li><li><h2><span>Receiver</span></h2></li><li><h2><span>Inside/ Outside Expo</span></h2></li></ul><h2></h2><h2><span>Basic functions in the Heart-of-the-House include:</span></h2><h2><span> </span></h2><ul><li><h2><span>Receiving and ordering product</span></h2></li><li><h2><span>Making prep recipes and menu products to spec</span></h2></li><li><h2><span>Properly labeling, dating, covering and refrigerating prepped items for the line</span></h2></li><li><h2><span>Performing opening, closing &amp; side duties – setting up, stocking, and breaking down all kitchen equipment and prep, line, expo stations</span></h2></li><li><h2><span>Maintaining a clean and organized kitchen, line, expo, dish room and back dock</span></h2></li><li><h2><span>Cleaning dishes and operating a dish machine</span></h2></li><li><h2><span>Practicing safety and sanitation standards</span></h2></li><li><h2><span>Having a sense of urgency</span></h2></li><li><h2><span>Stocking products</span></h2></li><li><h2><span>Recycling products</span></h2></li><li><h2><span>Properly reading items printed on order tickets or automated Kitchen Display System</span></h2></li><li><h2><span>Assembling orders - double checking product quality and specs</span></h2></li><li><h2><span>Demonstrating impeccable product knowledge</span></h2></li><li><h2><span>Involved in handling all re-cook, special prep, long ticket, large party/voucher group procedures</span></h2></li><li><h2><span>Running food as needed</span></h2></li><li><h2><span>Communicating professionally with co-workers and Front-of-the-House staff</span></h2></li><li><h2><span>Acting as a liaison between the Heart-of-the-House and Front-of-the-House staff</span></h2></li></ul><h2></h2><h2><span>Job Requirements include:</span></h2><h2></h2><ul><li><h2><span>Performing duties which require bending, reaching, lifting and standing for long periods of time</span></h2></li><li><h2><span>Maintaining a well-groomed appearance (“having a plan”)</span></h2></li><li><h2><span>Following all uniform guidelines</span></h2></li><li><h2><span>Practicing all safety &amp; sanitation standards</span></h2></li><li><h2><span>Recycling products, where possible</span></h2></li><li><h2><span>Remaining calm in a hectic, fast-paced atmosphere</span></h2></li><li><h2><span>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</span></h2></li><li><h2><span>Displaying a positive and outwardly friendly attitude toward guests and co-workers</span></h2></li><li><h2><span>Maintaining HRC’s 5 core Values and Mission Statement</span></h2></li><li><h2><span>Must have the right to work in the UK </span></h2></li></ul><h2></h2><h2></h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Edinburgh-United-Kingdom/Line-Chef_R633


ext_id: R632
published: 2026-03-20 00:00:00+00:00
title: Retail Sales Associate
location: Hard Rock Cafe Edinburgh United Kingdom
location_string: Edinburgh, Scotland, United Kingdom
experience_level: MI
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2>The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience.  Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience.  As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). </h2><h2></h2><h2></h2><h2>Basic functions of the Retail Sales Associate include:</h2><h2></h2><ul><li><h2>Greeting guests</h2></li><li><h2>Answering questions - accurately and politely</h2></li><li><h2>Answering the phone</h2></li><li><h2>Making proficient sales transactions - using a point-of-sale system</h2></li><li><h2>Handling cash and other forms of payment</h2></li><li><h2>Maintaining proper cash drawer balances</h2></li><li><h2>Directing guests to areas/restrooms</h2></li><li><h2>Demonstrating impeccable product knowledge</h2></li><li><h2>Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features &amp; benefits</h2></li><li><h2>Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)</h2></li><li><h2>Maintaining a clean and organized store</h2></li><li><h2>Maintaining proper product stock levels – through retail pulls &amp; inventories</h2></li><li><h2>Displaying Retail product – through HRC’s visual display standards</h2></li><li><h2>Performing opening, closing &amp; side duties – cleaning glass, polishing brass, sweeping &amp; vacuuming the floor, folding product, etc</h2></li><li><h2>Assuring the complete satisfaction of each and every guest</h2></li><li><h2>Creating memorable experiences</h2></li><li><h2>Entertaining guests to create “Raving Fans”</h2></li></ul><h2></h2><h2></h2><h2>Job Requirements include:</h2><h2></h2><ul><li><h2>Performing duties which require bending, reaching, lifting and standing fro long period of time.</h2></li><li><h2>Maintaining a well-groomed appearance (“having a plan”)</h2></li><li><h2>Following all uniform guidelines</h2></li><li><h2>Practicing all safety &amp; sanitation standards</h2></li></ul><ul><li><h2><span>Recycling products, where possible</span></h2></li></ul><ul><li><h2>Remaining calm in a hectic, fast-paced atmosphere</h2></li><li><h2>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</h2></li><li><h2>Displaying a positive and outwardly friendly attitude toward guests</h2></li><li><h2>Maintaining HRC’s 5 core Values and Mission Statement</h2></li></ul><h2></h2><h2></h2><h2>Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts.  Please see the Host job description.</h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Edinburgh-United-Kingdom/Retail-Sales-Associate_R632


ext_id: R630
published: 2026-03-20 00:00:00+00:00
title: Financial Assistant
location: Hard Rock Cafe Edinburgh United Kingdom
location_string: Edinburgh, Scotland, United Kingdom
experience_level: MI
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The financial assistant has a dual direct reporting line to the general manager and the Regional Financial Controller. The general manager and the Regional Financial Controller will make all financial Assistant employment decisions including hiring, review, &amp; termination jointly. The general manager remains the primary reporting line from an operational standpoint while the reporting line to corporate provides the financial assistant with a measure of independence regarding maintaining company policy within the Cafe. </span></p><p><span> </span></p><p><span>Under a standardized format, the Financial Assistant performs specific, required duties in the Cafe related to Accounting, Payroll and Human Resources. In addition to those duties, the Financial Assistant has day-to-day oversight responsibility for the financial and administrative controls at the Cafe to include controls regarding Cash, Accounts Receivable, Inventory and Human Capital.</span></p><p><span> </span></p><p></p><p><span>PRIMARY RESPONSIBILITIES</span></p><p><span> </span></p><p><span>Responsible for maintaining and enforcing Cafe financial, Human Resources &amp; Administrative controls per Company policy, to include:</span></p><p><span> Performing steps from the Company audit program on a regular basis (observe Cafe safe count, test inventory, etc.) and reporting exceptions to the General Manager for corrective action in order to maintain Cafe compliance with Company policy.</span></p><p><span> Ensuring that the hiring process for hourly employees is performed and documented in compliance with Company policy.</span></p><p><span> Completing the fortnightly payroll process by gathering data, utilizing templates and liaising with the payroll bureau.</span></p><p><span> Ensuring that the Cafe employee relations issues, public liability and worker’s</span></p><p><span>compensation issues, and other potential liabilities are reported promptly to the General Manager and the appropriate Corporate contact in compliance with Company policy.</span></p><p><span> Working as the liaison with Hard Rock auditors and external auditors during the audit visits. After completion of any audit, responsible for working with the General Manager to ensure that corrective action is taken on all audit exceptions to maintain compliance with applicable policies.</span></p><p></p><p><span>Responsible for specific financial and administrative duties within the Cafe, to include:</span></p><p><span> Accurately entering invoices into Infinium in a timely manner while ensuring</span></p><p><span>that the proper approvals are documented per Company policy.</span></p><p><span> Accurately entering new hires into people management systems in a timely manner ensuring that the proper approvals are present per Company policy.</span></p><p><span> Completing or reviewing the House Account reconciliation on a monthly basis, notifying the General Manager of any at-risk receivables and making sure that action is taken to collect payment.</span></p><p><span> Maintaining files, per Company Policy, for personnel files, vendor invoices, Human Resources compliance files and other required filings.</span></p><p><span> Present a professional image to employees, management and guests.</span></p><p><span> Attend functions and meetings that are focused on the areas of the business that you will have administrative responsibility for.</span></p><p><span> Work as a team, helping all employees to complete the required activities that provide a great guest experience and workplace.</span></p><p></p><p><span>EXPERIENCE, EDUCATION, AND CERTIFICATIONS</span></p><p><span> Minimum 2 years bookkeeping experience or equivalent (Experience within the hospitality industry is an advantage).</span></p><p><span> Working knowledge of Word and intermediate or higher level of Excel is required.</span></p><p><span> </span></p><p><span>SKILLS</span></p><p><span> Highly motivated, energetic and willing to learn.</span></p><p><span> Ability to maintain confidentiality.</span></p><p><span> Ability to use independent judgment and initiative.</span></p><p><span> Ability to work with interruptions in a high-energy environment.</span></p><p><span> Ability to process new information quickly.</span></p><p><span> Strong organizational skills.</span></p><p><span> Must possess strong communication and listening skills.</span></p><p><span> Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</span></p><p></p><p><span>Experience with the following would be advantageous</span></p><ul><li><span>Infinium</span></li><li><span>Cbord</span></li><li><span>ADP Payroll</span></li><li><span>Natwest Bankline</span></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Edinburgh-United-Kingdom/Financial-Assistant_R630-1


ext_id: R625
published: 2026-03-20 00:00:00+00:00
title: Host
location: Hard Rock Cafe London United Kingdom
location_string: London, England, United Kingdom
experience_level: EN
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2><span>The Host is the initial contact with the guests.  Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests.  In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). </span></h2><h2></h2><h2><span>Basic functions of the Host include:</span></h2><h2><span> </span></h2><ul><li><h2><span>Opening doors, where applicable </span></h2></li><li><h2><span>Welcoming and thanking guests</span></h2></li><li><h2><span>Answering questions - accurately and politely</span></h2></li><li><h2><span>Maintaining a clean and organized waiting area</span></h2></li><li><h2><span>Answering the phone</span></h2></li><li><h2><span>Directing guests to areas &amp; restrooms</span></h2></li><li><h2><span>Providing security for co-workers, guests and celebrities</span></h2></li><li><h2><span>Assisting servers, bussers and managers</span></h2></li><li><h2><span>Performing opening, closing &amp; side duties – cleaning glass, polishing brass, sweeping &amp; vacuuming the floor, wiping menus, restroom maintenance, etc.</span></h2></li><li><h2><span>Assuring the complete satisfaction of each and every guest</span></h2></li><li><h2><span>Creating memorable experiences</span></h2></li><li><h2><span>Entertaining guests to create “Raving Fans”</span></h2></li></ul><h2></h2><h2><span>Job Requirements include: </span></h2><h2><span> </span></h2><ul><li><h2><span>Performing duties which require bending , reaching and standing for long periods of time</span></h2></li><li><h2><span>Maintaining a well-groomed appearance (“having a plan”)</span></h2></li><li><h2><span>Following all uniform guidelines</span></h2></li><li><h2><span>Practicing all safety &amp; sanitation standards</span></h2></li><li><h2><span>Recycling products, where possible</span></h2></li><li><h2><span>Remaining calm in a hectic, fast-paced atmosphere</span></h2></li><li><h2><span>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</span></h2></li><li><h2><span>Displaying a positive and outwardly friendly attitude toward guests</span></h2></li><li><h2><span>Maintaining HRC’s 5 core Values and Mission Statement</span></h2></li></ul><h2></h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-London-United-Kingdom/Host_R625


ext_id: R623
published: 2026-03-20 00:00:00+00:00
title: Line Chef
location: Hard Rock Cafe London United Kingdom
location_string: London, England, United Kingdom
experience_level: MI
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2><span>Even though you may not come into direct contact with guests, your responsibilities are key to the Cafe’s success.  At Hard Rock, you will be considered an all-around culinary employee and will learn the following positions:</span></h2><ul><li><h2><span>Dishwasher</span></h2></li><li><h2><span>Prep Cook</span></h2></li><li><h2><span>Line Cook</span></h2></li><li><h2><span>Receiver</span></h2></li><li><h2><span>Inside/ Outside Expo</span></h2></li></ul><h2></h2><h2><span>Basic functions in the Heart-of-the-House include:</span></h2><h2><span> </span></h2><ul><li><h2><span>Receiving and ordering product</span></h2></li><li><h2><span>Making prep recipes and menu products to spec</span></h2></li><li><h2><span>Properly labeling, dating, covering and refrigerating prepped items for the line</span></h2></li><li><h2><span>Performing opening, closing &amp; side duties – setting up, stocking, and breaking down all kitchen equipment and prep, line, expo stations</span></h2></li><li><h2><span>Maintaining a clean and organized kitchen, line, expo, dish room and back dock</span></h2></li><li><h2><span>Cleaning dishes and operating a dish machine</span></h2></li><li><h2><span>Practicing safety and sanitation standards</span></h2></li><li><h2><span>Having a sense of urgency</span></h2></li><li><h2><span>Stocking products</span></h2></li><li><h2><span>Recycling products</span></h2></li><li><h2><span>Properly reading items printed on order tickets or automated Kitchen Display System</span></h2></li><li><h2><span><span>Assembling orders - double checking product quality and specs</span><span>Demonstrating impeccable product knowledge</span></span></h2></li><li><h2><span>Involved in handling all re-cook, special prep, long ticket, large party/voucher group procedures</span></h2></li><li><h2><span>Running food as needed</span></h2></li><li><h2><span>Communicating professionally with co-workers and Front-of-the-House staff</span></h2></li></ul><h2><span>Acting as a liaison between the Heart-of-the-House and Front-of-the-House staff</span></h2><h2></h2><h2></h2><h2><span>Job Requirements include: </span></h2><h2><span> </span></h2><ul><li><h2><span>Performing duties which require bending, reaching, lifting and standing for long periods of time</span></h2></li><li><h2><span>Maintaining a well-groomed appearance (“having a plan”)</span></h2></li><li><h2><span>Following all uniform guidelines</span></h2></li><li><h2><span>Practicing all safety &amp; sanitation standards</span></h2></li><li><h2><span>Recycling products, where possible</span></h2></li><li><h2><span>Remaining calm in a hectic, fast-paced atmosphere</span></h2></li><li><h2><span>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</span></h2></li><li><h2><span>Displaying a positive and outwardly friendly attitude toward guests and co-workers</span></h2></li><li><h2><span>Maintaining HRC’s 5 core Values and Mission Statement</span></h2></li></ul><h2></h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-London-United-Kingdom/Line-Chef_R623-1


ext_id: R542
published: 2026-03-20 00:00:00+00:00
title: Table Games ZIG ZAG Dealer Trainee
location: Seminole Casino Hotel Immokalee, United States
location_string: Immokalee, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b>REQUIRED: </b></p><p>• 18 years of age or older.</p><p>• Able to successfully complete a Black Jack Dealing training course OR have prior experience working in a casino as a Black Jack dealer.</p><p>• Participate in a professional photo shoot. and be willing to work as a representative of the company at events for marketing purposes .</p><p>•Comfortable wearing a size 0-6 uniform that includes a corset,top, boy-shorts, fishnet stockings and boots.</p><p></p><p>* PHYSICAL DEMANDS:</p><p>• Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.</p><p>• Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.</p><p>• If selected for Zig Zag Dealer, must be able and willing to properly wear the Zig Zag Dealer uniform (Ladies:Size 00 to 6) consisting of a corset-type top, "boy shorts", fishnet hosiery and knee high boots.</p><p></p><p>WORK ENVIRONMENT:</p><p>* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</p><p>* Exposure to gaming related environmental factors including, but not limited to, second hand smoke, excessive noise, high volume guest/employee contact in a fast-paced, continuously evolving environment</p><p>*</p><p></p><p></p><p>CLOSING:</p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><p></p><p>* Credit Check</p><p>* Criminal Background Check</p><p>* Drug Screen</p><p></p><p>Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Casino-Hotel-Immokalee/Table-Gamer-ZIG-ZAG-Dealer-Trainee_R542


ext_id: R603
published: 2026-03-20 00:00:00+00:00
title: Sales and Marketing Coordinator
location: Hard Rock Cafe London United Kingdom
location_string: London, England, United Kingdom
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2>POSITION SUMMARY<br/>To provide support for the Cafe Sales &amp; Marketing team while taking ownership of specific initiatives that will assist in driving sales.</h2><h2><br/>PRIMARY RESPONSIBILITIES</h2><ul><li><h2>Write and negotiate sales and marketing contracts according to Corporate procedures.</h2></li><li><h2>Assembling of the Cafe Event Calendar and Brand Calendar.</h2></li><li><h2>Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge.</h2></li><li><h2>Communication and follow up with Group Travel Planners and marketing partners.</h2></li><li><h2>Administration of package programs.</h2></li><li><h2>Ensure receipt of payment from client by following Corporate procedures. Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.).</h2></li><li><h2>Updating of “cafe” website to be communicated with Support Center On-Line Marketing team.</h2></li><li><h2>Partnering with Sales &amp; Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings.</h2></li><li><h2>Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.</h2></li><li><h2>Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.</h2></li><li><h2>Liaise between Support Center Sales &amp; Marketing departments and the cafe.</h2></li><li><h2>Work with SM, GM, and KM to ensure that contract/menu is executable.</h2></li><li><h2>Attend meetings with S&amp;M Manager as requested to communicate events/functions to management team and/or staff.</h2></li><li><h2>Coordinate operations between departments.</h2></li><li><h2>Attend client functions marketing events and designated parties to provide support and representation of the department.</h2></li><li><h2>Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.</h2></li><li><h2>Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand.</h2></li><li><h2>Maintain high morale.</h2></li><li><h2>Operate ethically to protect the image of Hard Rock.</h2></li></ul><h2><br/>Utilize programs designed to help Save the Planet.<br/>This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.</h2><h2></h2><h2>REQUIREMENTS<br/>EXPERIENCE, EDUCATION, AND CERTIFICATIONS<br/>Some college coursework completion.</h2><h2></h2><h2>SKILLS</h2><ul><li><h2>Presentation of a professional image to guests, clients, and potential function coordinators</h2></li><li><h2>Composure during stressful events.</h2></li><li><h2>Possession of a take charge attitude tempered with diplomacy.</h2></li><li><h2>Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.</h2></li><li><h2>Must possess strong communication and listening skills, excellent reading and writing.</h2></li><li><h2>Comprehend professional language, either written or spoken, to communicate.</h2></li><li><h2>Ability to effectively present information in one-on-one and small group situations to other employees of the organization.</h2></li><li><h2>Multiple language abilities a plus, fluency in English required.</h2></li></ul><h2></h2><h2>PHYSICAL DEMANDS<br/>Employees are expected to be able to perform the job functions with reasonable accommodation.</h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-London-United-Kingdom/Sales-and-Marketing-Coordinator_R603


ext_id: R389
published: 2026-03-20 00:00:00+00:00
title: Compliance Coordinator - Finance
location: Seminole Casino Hotel Immokalee, United States
location_string: Immokalee, Florida, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>Job Summary:</span></p><p><span> </span></p><p><span>Under the direction of the Compliance Manager, the Compliance Coordinator is responsible for providing support in all compliance related activities. The Compliance Coordinator organizes and maintains compliance records, audits and reports. The Compliance Coordinator must have a professional attitude and demonstrate ethical behavior. Duties include, but not limited to:</span></p><p></p><p><span>Essential Duties and Responsibilities:</span></p><p></p><ul><li><span>Coordinate record keeping and reporting requirements for Title 31 documents as directed by management.</span></li><li><span>Investigate possible violations of internal procedures/controls. </span></li><li><span>Responsible for the day-to-day audit of all documents generated from the operating departments and ensures the compliance with the ICS and Title 31. Any discrepancies are submitted to management. </span></li><li><span>Occasionally trace a sample of potential reportable items through the transactions flow to ensure compliance with Title 31. </span></li><li><span>Ensure the timely preparation for filing of CTR and SARC's and re-filing incomplete CTRs when additional information is obtained. </span></li><li><span>Provide assistance in coordination of the audit process with both internal and external auditors. </span></li><li><span>Provide assistance in preparation of quarterly reports of compliance and exceptions for review by the CTR Compliance Committee. </span></li><li><span>In absence of manager monitor daily sensitive key transactions. </span></li><li><span>In conjunction with manager conduct quarterly audits of sensitive keys and users of sensitive keys. </span></li><li><span>Monitor compliance with the rules and requirements of Title 31 and ICS as directed by manager. </span></li><li><span>Works with manager to ensure the proper storage/warehousing and retention of all sensitive documents via a manual or computerized process. </span></li><li><span>Other duties as assigned by management</span></li></ul><p><span>Qualifications:</span></p><p><span> </span></p><p><span>High School Diploma or GED required.  A minimum of one (1) to two (2) years computerized auditing/accounting experience or a combination of education and/or experience with casino operations and with STGC and/or Federal rules and regulations pertaining to Title 31.</span></p><ul><li><span>To perform this job successfully, an individual must have experience in and knowledge of all Tribal and Federal rules and regulations, gaming activities, accounting, count rooms and overall operations of the Casino.</span></li><li><span>Must also have a working knowledge of ICS, Title 31 and FinCen Regulations. </span></li><li><span>Must possess excellent time management skills. </span></li><li><span>Must possess basic mathematical skills to include ability to add, subtract, multiply, and divide. </span></li><li><span>Computer systems experience preferred. </span></li><li><span>Must have excellent record keeping skills. </span></li><li><span>Must be able to meet time sensitive deadlines. </span></li><li><span>Must be able to work weekends and holidays as needed.</span></li></ul><p><b><u>WORK ENVIRONMENT</u></b></p><ul><li>While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.</li><li>Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.</li><li>Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.</li><li>Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.</li><li>Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.</li><li>Will regularly be exposed to tobacco and other second hand smoke.</li><li>May occasionally use de-escalation techniques to resolve customer conflict.</li><li>Will be required to assist in customer evacuation in case of emergency.</li></ul><p></p><p><b><u>CLOSING</u></b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li><li>Drug Screen</li></ul><p></p><p><b><u>DISCLAIMER</u></b></p><p></p><p>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Casino-Hotel-Immokalee/Compliance-Coordinator---Finance_R389


ext_id: R456
published: 2026-03-20 00:00:00+00:00
title: Heavy Duty Steward Cleaner - Kitchen Administration
location: Seminole Casino Hotel Immokalee, United States
location_string: Immokalee, Florida, United States
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u>WORK ENVIRONMENT</u></b></p><ul><li>While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.</li><li>Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.</li><li>Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.</li><li>Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.</li><li>Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.</li><li>Will regularly be exposed to tobacco and other second hand smoke.</li><li>May occasionally use de-escalation techniques to resolve customer conflict.</li><li>Will be required to assist in customer evacuation in case of emergency.</li></ul><p></p><p><b><u>CLOSING</u></b></p><p></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li><li>Drug Screen</li></ul><p></p><p><b><u>DISCLAIMER</u></b></p><p></p><p>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Casino-Hotel-Immokalee/Heavy-Duty-Steward-Cleaner---Kitchen-Administration_R456


ext_id: R408
published: 2026-03-20 00:00:00+00:00
title: Facilities Engineer - Engineering
location: Hard Rock Hotel & Casino Bristol, United States
location_string: Bristol, Virginia, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u>POSITION SUMMARY:</u></b></p><p>The incumbent in this position will perform preventive and predictive maintenance and which may include HVAC-R, electronic systems, electrical, air, water and/or equipment.  The incumbent is under the direction of the Supervisor; the incumbent also responds to all General Maintenance service calls. The incumbent is responsible for ensuring events are set up per diagrams.</p><p></p><p><b><u>ESSENTIAL FUNCTIONS:</u></b></p><p><i>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</i></p><p>Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Responsible for overall maintenance, upkeep and repairs of facility. Will climb extension ladders to 20+ feet. Perform minor repairs to plumbing, electrical, HVAC, and carpentry equipment and systems. Performs event setups and teardowns in a safe, timely manner. Moves furniture and equipment as directed. Supports other departmental events as directed. Installs and makes repairs to doors, furniture, office partitions, flooring and other related items. Preps and prepares drywall for painting. Paints and stains wall, furniture and other associated items. Creates service request for purposes of documenting work performed. Completes all work orders assigned in a timely manner. Documents all work on a daily basis. Maintains technical logs and records all relevant data as appropriate. Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and Departmental Standard Operating Procedures.</p><p></p><p></p><p><b><u>NON-ESSENTIAL JOB FUNCTIONS</u></b></p><p>Attend seminars when needed.</p><p></p><p><b><u>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</u></b></p><p><i>(Related education and experience may be interchangeable on a year for year basis)</i></p><p></p><p>This knowledge and these abilities are typically acquired through A High School Diploma or equivalent and a minimum of 3 years of maintenance job experience.</p><p></p><p><b><u>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):</u></b></p><ul><li>Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.  </li></ul><ul><li>Must successfully pass background check.</li><li>Must successfully pass drug screening.</li><li>Must be twenty-one (21) years of age.</li><li>Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.</li><li>Drivers of company vehicles must have a valid driver’s license and meet the <span>requirements/standards</span> listed on the Motor Vehicle Permit Application provided by Hard Rock.</li></ul><p></p><p><b><u>KNOWLEDGE OF:</u></b></p><ul><li>Machines and equipment including but not limited to; basic hand and power tools, spray equipment, etc.</li><li>Safe use of hazardous materials.</li><li>Must know how to operate an aerial lift. </li><li>Certification in HVAC preferred.</li></ul><p></p><p><b><u>ABILITY TO:</u></b></p><ul><li>Be flexible to work varying shifts and time schedules as needed.</li><li>Communicate effectively with all levels of employees and guests.</li><li>Operate trucks and light motorized equipment.</li><li>Follow oral and written directions.</li><li>Must have exceptional guest service skills.</li><li>Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.</li></ul><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Hotel--Casino-Bristol/Facilities-Engineer---Engineering_R408


ext_id: R384
published: 2026-03-20 00:00:00+00:00
title: Maintenance Technician II - Engineering
location: Hard Rock Hotel & Casino Bristol, United States
location_string: Bristol, Virginia, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p></p><p><b><u>POSITION SUMMARY:</u></b></p><p></p><p>The incumbent in this position will perform preventive and predictive maintenance and which may include HVAC-R, electronic systems, electrical, air, water and/or equipment.  The incumbent is under the direction of the Supervisor; the incumbent also responds to all General Maintenance service calls.</p><p></p><p><b><u>ESSENTIAL FUNCTIONS:</u></b></p><p><i>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</i></p><ul><li>Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li><li>Responsible for overall maintenance, upkeep and repairs of facility.</li><li>Will climb extension ladders to 20+ feet.</li><li>Responds to maintenance service calls in a timely manner.</li><li>Repairs, replaces and performs preventive maintenance on electrical, mechanical and kitchen equipment.</li><li>Perform skilled maintenance repairs to plumbing, electrical, HVAC, and carpentry equipment and systems.</li><li>Adjust temperature settings on a Building Automation System.</li><li>Understanding of Emergency Generators and their operations. Ability to perform functions required during power switching. Monitors Emergency Generators and associated equipment.</li><li>Performs event setups and teardowns in a safe, timely manner.</li><li>Installs and makes repairs to doors, furniture, office partitions, flooring and other related items.</li><li>Preps and prepares drywall for painting. Paints and stains wall, furniture and other associated items.</li><li>Creates service request for purposes of documenting work performed. Completes all work orders assigned in a timely manner.</li><li>Documents all work on a daily basis.</li><li>Maintains technical logs and records all relevant data as appropriate.</li><li>Performs all other duties as assigned and adheres to all Virginia Lottery regulations and Departmental Standard Operating Procedures.</li></ul><p></p><p></p><p><b><u>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</u></b></p><p><i>(Related education and experience may be interchangeable on a year for year basis)</i></p><p></p><p>This knowledge and these abilities are typically acquired through A High School Diploma or equivalent and a minimum of 3 years of maintenance job experience performing general maintenance duties (plumbing, electrical, HVAC and other general facility repairs) or an equivalent combination of education and/or experience.  Must also have a working knowledge of all aspects of maintenance, repair and service and the ability to troubleshoot problems and take appropriate action.</p><p></p><p><b><u>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):</u></b></p><p></p><ul><li>Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.  </li></ul><ul><li>Must successfully pass background check.</li><li>Must successfully pass drug screening.</li><li>Must be twenty-one (21) years of age.</li><li>Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.</li><li>Drivers of company vehicles must have a valid driver’s license and meet the <span>requirements/standards</span> listed on the Motor Vehicle Permit Application provided by Hard Rock.</li></ul><p></p><p><b><u>KNOWLEDGE OF:</u></b></p><p></p><ul><li>Machines and equipment including but not limited to; basic hand and power tools, spray equipment, etc.</li><li>Safe use of hazardous materials.</li><li>Must know how to operate an aerial lift. </li><li>Certified in two trades and/or 3-5 years of experience.</li></ul><p></p><p><b><u>ABILITY TO:</u></b></p><p></p><ul><li>Be flexible to work varying shifts and time schedules as needed.</li><li>Communicate effectively with all levels of employees and guests.</li><li>Operate trucks and light motorized equipment.</li><li>Follow oral and written directions.</li><li>Must have exceptional guest service skills.</li><li>Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.</li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Hotel--Casino-Bristol/Maintenance-Technician-II---Engineering_R384


ext_id: R598
published: 2026-03-20 00:00:00+00:00
title: Operations Manager
location: Hard Rock Cafe London United Kingdom
location_string: London, England, United Kingdom
experience_level: MI
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2><span>Hard Rock International, spirited &amp; authentic, a global brand that continues to expand around the world.  Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!</span></h2><h2></h2><h2></h2><h2><span>The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.</span></h2><h2></h2><h2><span>FUNCTIONS </span></h2><ul><li><h2><span>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</span></h2></li><li><h2><span>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</span></h2></li><li><h2><span>Manage labor schedules in line with the cafe’s budget and forecast models.</span></h2></li><li><h2><span>Successfully run a department and/or cost center.</span></h2></li><li><h2><span>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</span></h2></li><li><h2><span>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</span></h2></li><li><h2><span>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</span></h2></li><li><h2><span>Foster an environment of customer service in which all team members put the guest first in every situation.</span></h2></li><li><h2><span>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</span></h2></li><li><h2><span>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</span></h2></li><li><h2><span>Ability to engage with guests in regards to music both current and past.</span></h2></li><li><h2><span>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</span></h2></li><li><h2><span>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</span></h2></li><li><h2><span>Support staff development and advancement along well-defined career paths.</span></h2></li><li><h2><span>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</span></h2></li><li><h2><span>Possess a self-motivated approach to their own personal and professional</span></h2></li></ul><p></p><h2><span>This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.</span></h2><h2></h2><h2><span>EXPERIENCE, EDUCATION, AND CERTIFICATIONS</span></h2><ul><li><h2><span>Proven experience within an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.</span></h2></li></ul><h2><span> </span></h2><h2><span>SKILLS</span></h2><ul><li><h2><span>Ability to learn and bring "out of the box" ideas to their team.</span></h2></li><li><h2><span>Genuine enthusiasm and aptitude for serving people.</span></h2></li><li><h2><span>Excellent verbal and written communication skills.</span></h2></li><li><h2><span>High level of business acumen and common sense.</span></h2></li><li><h2><span>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</span></h2></li><li><h2><span>Must possess strong communication and listening skills, excellent speaking, reading and writing.</span></h2></li><li><h2><span>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</span></h2></li><li><h2><span>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</span></h2></li><li><h2><span>Multiple language abilities a plus, fluency in English required.</span></h2></li></ul><h2></h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-London-United-Kingdom/Operations-Manager_R598


ext_id: R594
published: 2026-03-20 00:00:00+00:00
title: Host
location: Hard Rock Cafe Munich Germany
location_string: Munich, Bavaria, Germany
experience_level: EN
language: de
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2><span>Als Host hat man den ersten Kontakt mit all unseren Gästen , weshalb es unerlässlich ist, einen positiven ersten Eindruck direkt an der Eingangstür zu vermitteln. Der Host ist jeder der unsere Gäste begrüßt, diese zum Tisch begleitet oder über das Pagersystem benachrichtig. Zusätzlich bist Du I bist Du der Reiseleiter, Entertainer, Entscheidungshelfer, Memorabilia Experte und Musiker (zumindest im Herzen).</span></h2><h2></h2><h2><span>Grundaufgaben eines Hard Rock Café Hosts beinhalten:</span></h2><h2><span> </span></h2><ul><li><h2><span>Öffnen von Türen, wo nötig</span></h2></li><li><h2><span>Willkommen heissen und Danken der Gäste</span></h2></li><li><h2><span>Beantworten von Fragen – korrekt and höflich</span></h2></li><li><h2><span>Sicherstellen eines organisierten und sauberen Wartebereichs</span></h2></li><li><h2><span>Beantworten von Telefonanrufen</span></h2></li><li><h2><span>Gästen den Weg zu verschiedenen Bereichen des Restaurants erklären</span></h2></li><li><h2><span>Aufrechterhalten der Sicherheit von Mitarebeitern, Gästen und VIPs</span></h2></li><li><h2><span>Unterstützen der Server, Busser und Manager</span></h2></li><li><h2><span>Auf- und Abbau des Arbeitsplatzes, Zusatzaufgaben – Säubern von Scheiben, Polieren von Metall, Fegen und Staubsaugen des Bodens, Reinigen der Speisekartens, Überprüfung der Gäste Toiletten, etc.</span></h2></li><li><h2><span>Sicherstellen der Zufriedenheit aller Gäste</span></h2></li><li><h2><span>Kreation von unvergesslichen Hard Rock Café Erlebnissen</span></h2></li><li><h2><span>Betreuen von Gästen nach Hard Rock Motto</span></h2></li></ul><h2></h2><h2><span>Vorraussetzungen beinhalten: </span></h2><h2><span> </span></h2><ul><li><h2><span>Durchführen von Aufgaben die das Bücken, Beugen, Heben und Stehen für lange Zeiträume erfordern</span></h2></li><li><h2><span>Gepflegtes Äusseres</span></h2></li><li><h2><span>Einhalten von Uniform Richtlinien</span></h2></li><li><h2><span>Ausführen von Sicherheits- und Hygienestadarts</span></h2></li><li><h2><span>Abfall Rycycling, wo auch immer möglich</span></h2></li><li><h2><span>Ruhiges Verhalten und behalten der Übersicht in einer hektischen Umgebung</span></h2></li><li><h2><span>Ein hohes Maß and Organisation, Liebe zum Detail und Dringlichkeitsgefühl</span></h2></li><li><h2><span>Eine positive und offenes Verhalten gegenüber Gästen und Kollegen</span></h2></li><li><h2><span>Einhalten der 5 HRC Grundwerte und des Leitbildes</span></h2></li></ul><h2><span> </span></h2><h2><span> </span></h2><h2><span>Dieses Café trainiert Hosts möglicherweise auch als RSA (Rock Shop Verkäufer). Bitte schauen Sie sich auch die RSA Stellenbeschreibung an</span></h2><h2></h2><h2></h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Munich-Germany/Host_R594


ext_id: R638
published: 2026-03-20 00:00:00+00:00
title: SYSTEMS ANALYST III - HOSPITALITY
location: Support Services Headquarters Building, United States
location_string: United States
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The Systems Analyst role works in the Seminole Hard Rock Support Services IT department, and it supports a fast-growing organization and a worldly recognized brand. The System Analyst is responsible for understanding at a technical level the products they support and implement. This role configures, supports, maintains and implements applications based on requirements and business needs. The Systems analyst works with a variety of members in all departments in the technology team as well as with vendors and/or partners.  He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.</span></p><p></p><p>RESPONSIBILITIES</p><p></p><p><b><span>Essential duties include, but are not limited to:</span></b></p><ul><li><span>Lead projects and project teams for the benefit of the department.</span></li><li><span>Support and administer key applications defined by direct supervisor.</span></li><li><span>Provides support to all departments in researching application issues, such as reporting issues, data entry issues, etc.</span></li><li><span>Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.</span></li><li><span>Conduct periodic system reviews to ensure they are running efficiently.</span></li><li><span>Anticipate user requirements and develop programs, queries, reports, etc. to assist them as necessary.</span></li><li><span>Proactively designs/re-evaluate software procedures and processes to eliminate obstacles for end users.</span></li><li><span>Maintain system security by creating and maintaining user accounts along with supplying associated documentation required for security audits.</span></li><li><span>Perform tuning and maintenance of software applications.</span></li><li><span>Communicate regularly with supervisor to ensure priorities of projects are set and completed efficiently.</span></li><li><span>Participate in all implementations of software enhancements, upgrades, and patch installations.</span></li><li><span>Ensure adequate training documentation is correct and available for all end users.</span></li><li><span>Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.</span></li><li><span>Develop technical documentation in a clear and concise manner.</span></li><li><span>Ensure compliance with IT Policies and Procedures.</span></li><li><span>Effective project and time management skills.</span></li><li><span>Shares acquired skills with team members through formal and informal channels.</span></li></ul><p></p><p><span>QUALIFICATIONS</span></p><p></p><p><b><span>Experience:</span></b></p><ul><li><span>University degree in Computer Science or Business Administration required; OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.</span></li><li><span>Experience in a corporate/franchise international hospitality organization a plus</span></li><li><span>5+ years’ experience as a systems analyst in technology in a hospitality environment.</span></li><li><span>Solid analytical and problem-solving skills.</span></li><li><span>Excellent technical knowledge of multiple technical disciplines.</span></li><li><span>Strong mentoring skills for teamwork and interdepartmental communications.</span></li><li><span>Expertise working with all parties including staff, customers, and vendors to resolve problems.</span></li><li><span>Proven ability to complete multiple tasks independently.</span></li><li><span>Demonstrated ability to work with <span>sensitive/confidential</span> information and to handle such information as required by Corporate, Federal, and State <span>regulations/policies.</span></span></li><li><span>Ability to write reports utilizing industry standard reporting tools.</span></li><li><span>Willingness to carry assigned company phone for on call rotation schedule to support end users.</span></li><li><span>On-call rotation requires willingness to evening, weekend, and holiday work, as needed.</span></li><li><span>Open-minded, self-starter, organized, independent.</span></li><li><span>Willingness to work evenings, weekends, and holidays, as needed.</span></li><li><span>Willingness to travel as deemed necessary by IT Management.</span></li></ul><p></p><p><b><span>Work Environment:</span></b></p><ul><li><span>Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, secondhand smoke and excessive noise.</span></li></ul><ul><li><span>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</span></li></ul><p></p><p><b><span>Software Applications:</span></b></p><p><i><span>Hospitality Systems</span></i></p><ul><li><span>5+ years Property Management Systems application; Opera and or LMS preferred</span></li><li><span>5+ years of experience in Hospitality applications; CRS, CRM, Service Optimization, Access Control, IPTV, SPA, Event Planning, etc. </span></li><li><span>Familiar with concepts relating to revenue and distribution</span></li><li><span>Familiar with concepts relating to hotel operations</span></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Support-Services-Headquarters-Building/SYSTEMS-ANALYST-III---HOSPITALITY_R638


ext_id: R592
published: 2026-03-20 00:00:00+00:00
title: Retail Sales Associate
location: Hard Rock Cafe Munich Germany
location_string: Munich, Bavaria, Germany
experience_level: SE
language: de
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2><span><span>Der Mitarbeiter im Rock Shop (RSA) ist der erfahrene Begleiter während der Einkaufstour der Gäste.  Hard Rock Merchandise ist ein einzigartiger Teil unserer Firma, der eine besondere Person als Verkäufer braucht. Als ein RSA</span><span> bist Du der Reiseleiter, Entertainer, Entscheidungshelfer, Memorabilia Experte und Musiker (zumindest im Herzen).</span></span></h2><h2></h2><h2><span>Grundaufgaben eines Hard Rock Café RSA beinhalten:</span></h2><h2><span> </span></h2><ul><li><h2><span>Begrüßen der Gäste</span></h2></li><li><h2><span>Beantworten von Fragen – korrekt and höflich</span></h2></li><li><h2><span>Beantworten von Telefonanrufen</span></h2></li><li><h2><span>Ausführen von <span>Verkaufstransaktionen,</span> unter Benutzung des eletronische Kassensystems</span></h2></li><li><h2><span>Gewissenhafter Umgang mit Bargeld und anderen Zahlungsarten</span></h2></li><li><h2><span>Korrekter Umgang mit Kassenbeständen</span></h2></li><li><h2><span>Auskunft an Gäste über die verschiedenen Bereiche des Restaurants</span></h2></li><li><h2><span>Nachweis  einwandfreier Kenntnis  aller Produkte</span></h2></li><li><h2><span>Führen von aktiven Verkaufsgesprächen um auf Wünschen und Bedürfnisse der Gäste einzugehen und Ihnen die Hard Rock Produkte näher zu bringen</span></h2></li><li><h2><span>Suggestive selling – nutzen von bewährten Techniken  ^</span></h2></li><li><h2><span>Aufrechterhalten eines sauberen und organisierten Shop Bereiches</span></h2></li><li><h2><span>Sicherstellen das ausreichend Waren im Shop vorhanden sind (Aufstocken der Lager und Inventuren)</span></h2></li><li><h2><span>Ausstellen von HRC Ware – durch HRC Schaufenster und Ausstattungs Richtlinien</span></h2></li><li><h2><span>Auf- und Abbau des Arbeitsplatzes, Zusatzaufgaben – Säubern von Scheiben, Polieren von Metall, Fegen und Staubsaugen des Bodens, Falten von Kleidung, etc.</span></h2></li><li><h2><span>Sicherstellen der Zufriedenheit aller Gäste</span></h2></li><li><h2><span>Kreation von unvergesslichen Hard Rock Café Erlebnissen</span></h2></li><li><h2><span>Betreuen von Gästen nach Hard Rock Motto</span></h2></li></ul><h2></h2><h2><span>Vorraussetzungen beinhalten: </span></h2><h2><span> </span></h2><ul><li><h2><span>Durchführen von Aufgaben die das Bücken, Beugen, Heben und Stehen für lange Zeiträume erfordern</span></h2></li><li><h2><span>Gepflegtes Äusseres</span></h2></li><li><h2><span>Einhalten von Uniform Richtlinien</span></h2></li><li><h2><span>Ausführen von Sicherheits- und Hygienestadarts</span></h2></li><li><h2><span>Abfall Rycycling, wo auch immer möglich</span></h2></li><li><h2><span>Ruhiges Verhalten und behalten der Übersicht in einer hektischen Umgebung</span></h2></li><li><h2><span>Ein hohes Maß and Organisation, Liebe zum Detail und Dringlichkeitsgefühl</span></h2></li><li><h2><span>Eine positive und offenes Verhalten gegenüber Gästen und Kollegen</span></h2></li><li><h2><span>Einhalten der 5 HRC Grundwerte und des Leitbildes</span></h2></li></ul><h2><span> </span></h2><h2><span> </span></h2><h2><span>Dieses Café trainiert RSAs möglicherweise auch als Hosts. Bitte schauen Sie sich auch die Host Stellenbeschreibung an</span></h2><h2></h2><h2></h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Munich-Germany/Retail-Sales-Associate_R592


ext_id: R585
published: 2026-03-20 00:00:00+00:00
title: Line Chef
location: Hard Rock Cafe Munich Germany
location_string: Munich, Bavaria, Germany
experience_level: MI
language: de
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>Auch wenn Sie nicht in direkten Kontakt mit unseren Gästen kommen, sind Ihre Aufgaben entscheidend für den Erfolg Ihres Hard Rock Cafés  Bei Hard Rock, sehen wir Sie als Multitalent in der Küche und werden Sie in den folgenden Bereichen einarbeiten:</span></p><p><span> </span></p><ul><li><span>Spüler</span></li><li><span>Koch in der Vorbereitunsküche</span></li><li><span>Koch in der Produktionsküche</span></li><li><span>Warenannahme</span></li><li><span>Innen- und Außen Pass</span></li></ul><p></p><p><span>Grundaufgaben eines Hard Rock Café Küchenmitarbeiters beinhalten:</span></p><p><span> </span></p><ul><li><span>Warenbestellung und Annahme</span></li><li><span>Zubereiten von Rezepten der Vorbereitungsküche und Speisen in der Produktionsküche nach Vorgabe</span></li><li><span>Korrektes Beschriften, Datieren, Abdecken und Kühl stellen aller Rohstoffe für die Produktionsküche</span></li><li><span>Auf- und Abbau der Arbeitsstationen, sowie Zusatzaufgaben – Aufbau, Befüllung und Organisation von Vorbereitungs und Produktionsküche und Pass, sowie  alle anfallenden Reinigungsarbeiten</span></li><li><span>Aufrechterhalten eines sauberen und organisierten Küchenbereichs (Vorbereitung und Produktion), Pass, Spüle und aller Lagerorte</span></li><li><span>Reinigen aller anfallenden Utensilien, Bestecke und Geschirrs, sowie bedienen der Spülmaschine</span></li><li><span>Einhalten von Hygiene- und Sicherheitsstandarts</span></li><li><span>Sinn für Dringlichkeit</span></li><li><span>Auffüllen von Produkten und Rohstoffen</span></li><li><span>Recycling wo auch immer möglich</span></li><li><span>Korrektes Verständnis der eingehenden Bestellungen (per Bestellbon oder per elektronischem System)</span></li><li><span>Zusammenstellen der Bestellungen – Prüfung auf Qualität und Servicestandart</span></li><li><span>Nachweis über einwandfreie Kenntnis über alle Produkte</span></li><li><span>Umgang mit Gruppenbestellungen, zu langen Zubereitungszeiten und Spezialbestellungen</span></li><li><span>Servieren der Speisen, falls nötig</span></li><li><span>Professionelle Kommunikation mit allen Kollegen (Management, Küche und Service)</span></li></ul><p></p><p><span>Job Requirements include: </span></p><p><span> </span></p><ul><li><span>Durchführen von Aufgaben die das Bücken, Beugen, Heben und Stehen für lange Zeiträume erfordern</span></li><li><span>Gepflegtes Äusseres</span></li><li><span>Einhalten von Uniform Richtlinien</span></li><li><span>Ausführen von Sicherheits- und Hygienestadarts</span></li><li><span>Abfall Rycycling, wo auch immer möglich</span></li><li><span>Ruhiges Verhalten und behalten der Übersicht in einer hektischen Umgebung</span></li><li><span>Ein hohes Maß and Organisation, Liebe zum Detail und Dringlichkeitsgefühl</span></li><li><span>Eine positive und offenes Verhalten gegenüber Gästen und Kollegen</span></li><li><span>Einhalten der 5 HRC Grundwerte und des Leitbildes</span></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Munich-Germany/Line-Chef_R585


ext_id: R394
published: 2026-03-20 00:00:00+00:00
title: Facilities Engineer III - Engineering
location: Hard Rock Hotel & Casino Bristol, United States
location_string: Bristol, Virginia, United States
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h3><b><u>POSITION SUMMARY:</u></b></h3><h3></h3><h3>The incumbent in this position will perform preventive and predictive maintenance and which may include HVAC-R, electronic systems, electrical, air, water and/or equipment.  The incumbent is under the direction of the Supervisor; the incumbent also responds to all General Maintenance service calls.</h3><h3></h3><h3><b><u>ESSENTIAL FUNCTIONS:</u></b></h3><h3><i>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</i></h3><h3>Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Responsible for overall maintenance, upkeep and repairs of facility. Maintains cleanliness of all engineering spaces.  Conducts required drills and inspections.  Responds to maintenance service calls in a timely manner. Repairs, replaces and performs preventive maintenance on electrical, mechanical and kitchen equipment. Perform skilled maintenance repairs to plumbing, electrical, HVAC, and carpentry equipment and systems. Adjust temperature settings on a Building Automation System. Understanding of Emergency Generators and their operations. Ability to perform functions required during power switching. Monitors Emergency Generators and associated equipment. Performs event setups and teardowns in a safe, timely manner. Installs and makes repairs to doors, furniture, office partitions, flooring and other related items. Preps and prepares drywall for painting. Paints and stains wall, furniture and other associated items. Creates service request for purposes of documenting work performed. Completes all work orders assigned in a timely manner. Documents all work on a daily basis. Maintains technical logs and records all relevant data as appropriate. Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and Departmental Standard Operating Procedures.</h3><h3></h3><h3><b><u>NON-ESSENTIAL JOB FUNCTIONS</u></b></h3><h3>Attend seminars when needed.</h3><h3></h3><h3><b><u>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</u></b></h3><h3><i>(Related education and experience may be interchangeable on a year for year basis)</i></h3><h3></h3><h3>This knowledge and these abilities are typically acquired through A High School Diploma or equivalent and a minimum of 6 years of maintenance job experience performing general maintenance duties (plumbing, electrical, HVAC and other general facility repairs) or an equivalent combination of education and/or experience.  Must also have a working knowledge of all aspects of maintenance, repair and service and the ability to troubleshoot problems and take appropriate action.</h3><h3></h3><h3><b><u>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):</u></b></h3><ul><li><h3>Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.  </h3></li></ul><ul><li><h3>Must successfully pass background check.</h3></li><li><h3>Must successfully pass drug screening.</h3></li><li><h3>Must be twenty-one (21) years of age.</h3></li><li><h3>Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.</h3></li><li><h3>Drivers of company vehicles must have a valid driver’s license and meet the <span>requirements/standards</span> listed on the Motor Vehicle Permit Application provided by Hard Rock.</h3></li></ul><h3></h3><h3><b><u>KNOWLEDGE OF:</u></b></h3><ul><li><h3>Machines and equipment including but not limited to; basic hand and power tools, spray equipment, etc.</h3></li><li><h3>Safe use of hazardous materials.</h3></li><li><h3>Must know how to operate an aerial lift. </h3></li><li><h3>Certified in three trades and/or 6+ years of experience.</h3></li></ul><h3></h3><h3><b><u>ABILITY TO:</u></b></h3><ul><li><h3>Be flexible to work varying shifts and time schedules as needed.</h3></li><li><h3>Communicate effectively with all levels of employees and guests.</h3></li><li><h3>Operate trucks and light motorized equipment.</h3></li><li><h3>Follow oral and written directions.</h3></li><li><h3>Must have exceptional guest service skills.</h3></li><li><h3>Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.</h3></li></ul><h3></h3><h3>The above information on this description has been designed to indicate the general nature and level of work performed by team members within this <span>classification. </span> It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.</h3>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Hotel--Casino-Bristol/Facilities-Engineer-III---Engineering_R394


ext_id: R581
published: 2026-03-20 00:00:00+00:00
title: Host
location: Hard Rock Cafe Piccadilly Circus London United Kingdom
location_string: London, England, United Kingdom
experience_level: EN
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2><span>The Host is the initial contact with the guests.  Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests.  In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). </span></h2><h2></h2><h2><span>Basic functions of the Host include:</span></h2><h2><span> </span></h2><ul><li><h2><span>Opening doors, where applicable </span></h2></li><li><h2><span>Welcoming and thanking guests</span></h2></li><li><h2><span>Answering questions - accurately and politely</span></h2></li><li><h2><span>Maintaining a clean and organized waiting area</span></h2></li><li><h2><span>Answering the phone</span></h2></li><li><h2><span>Directing guests to areas &amp; restrooms</span></h2></li><li><h2><span>Providing security for co-workers, guests and celebrities</span></h2></li><li><h2><span>Assisting servers, bussers and managers</span></h2></li><li><h2><span>Performing opening, closing &amp; side duties – cleaning glass, polishing brass, sweeping &amp; vacuuming the floor, wiping menus, restroom maintenance, etc.</span></h2></li><li><h2><span>Assuring the complete satisfaction of each and every guest</span></h2></li><li><h2><span>Creating memorable experiences</span></h2></li><li><h2><span>Entertaining guests to create “Raving Fans”</span></h2></li></ul><h2></h2><h2><span>Job Requirements include: </span></h2><h2><span> </span></h2><ul><li><h2><span>Performing duties which require bending , reaching and standing for long periods of time</span></h2></li><li><h2><span>Maintaining a well-groomed appearance (“having a plan”)</span></h2></li><li><h2><span>Following all uniform guidelines</span></h2></li><li><h2><span>Practicing all safety &amp; sanitation standards</span></h2></li><li><h2><span>Recycling products, where possible</span></h2></li><li><h2><span>Remaining calm in a hectic, fast-paced atmosphere</span></h2></li><li><h2><span>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</span></h2></li><li><h2><span>Displaying a positive and outwardly friendly attitude toward guests</span></h2></li><li><h2><span>Maintaining HRC’s 5 core Values and Mission Statement</span></h2></li></ul><h2></h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Piccadilly-Circus-London-United-Kingdom/Host_R581


ext_id: R579
published: 2026-03-20 00:00:00+00:00
title: Sales and Marketing Coordinator
location: Hard Rock Cafe Piccadilly Circus London United Kingdom
location_string: London, England, United Kingdom
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2>LOCATION: Hard Rock Cafe<br/>POSITION TITLE: Sales &amp; Marketing Coordinator<br/>REPORTS TO: Department Manager and/or General Manager<br/>FLSA STATUS: Salaried - Overtime Exempt</h2><h2><br/>POSITION SUMMARY<br/>To provide support for the Cafe Sales &amp; Marketing team while taking ownership of specific initiatives that will assist in driving sales.<br/>PRIMARY RESPONSIBILITIES</h2><ul><li><h2>Write and negotiate sales and marketing contracts according to Corporate procedures.</h2></li><li><h2>Assembling of the Cafe Event Calendar and Brand Calendar.</h2></li><li><h2>Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge.</h2></li><li><h2>Communication and follow up with Group Travel Planners and marketing partners.</h2></li><li><h2>Administration of package programs.</h2></li><li><h2>Ensure receipt of payment from client by following Corporate procedures.</h2></li><li><h2>Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.).</h2></li><li><h2>Updating of “cafe” website to be communicated with Support Center On-Line Marketing team.</h2></li><li><h2>Partnering with Sales &amp; Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings.</h2></li><li><h2>Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.</h2></li><li><h2>Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.</h2></li><li><h2>Liaise between Support Center Sales &amp; Marketing departments and the cafe.</h2></li><li><h2>Work with SM, GM, and KM to ensure that contract/menu is executable.</h2></li><li><h2>Attend meetings with S&amp;M Manager as requested to communicate events/functions to management team and/or staff.</h2></li><li><h2>Coordinate operations between departments.</h2></li><li><h2>Attend client functions marketing events and designated parties to provide support and representation of the department.</h2></li><li><h2>Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.</h2></li><li><h2>Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand.</h2></li><li><h2>Maintain high morale</h2></li><li><h2>Operate ethically to protect the image of Hard Rock.</h2></li><li><h2>Utilize programs designed to help Save the Planet.</h2></li></ul><h2></h2><h2>This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.</h2><h2><br/>REQUIREMENTS<br/>EXPERIENCE, EDUCATION, AND CERTIFICATIONS</h2><h2>Some college coursework completion.</h2><h2></h2><h2>SKILLS</h2><ul><li><h2>Presentation of a professional image to guests, clients, and potential function coordinators.</h2></li><li><h2>Composure during stressful events.</h2></li><li><h2>Possession of a take charge attitude tempered with diplomacy.</h2></li><li><h2>Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.</h2></li><li><h2>Must possess strong communication and listening skills, excellent reading and writing.</h2></li><li><h2>Comprehend professional language, either written or spoken, to communicate.</h2></li><li><h2>Ability to effectively present information in one-on-one and small group situations to other employees of the organization.</h2></li><li><h2>Multiple language abilities a plus, fluency in English required.</h2></li></ul><h2></h2><h2>PHYSICAL DEMANDS<br/>Employees are expected to be able to perform the job functions with reasonable accommodation.</h2>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Piccadilly-Circus-London-United-Kingdom/Sales-and-Marketing-Coordinator_R579


ext_id: R548
published: 2026-03-20 00:00:00+00:00
title: Operations Manager
location: Hard Rock Cafe Piccadilly Circus London United Kingdom
location_string: London, England, United Kingdom
experience_level: MI
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2><span>Position Summary</span></h2><h2></h2><h2>The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.</h2><h2></h2><h2>Functions</h2><ul><li><h2>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</h2></li><li><h2>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</h2></li><li><h2>Manage labor schedules in line with the cafe’s budget and forecast models.</h2></li><li><h2>Successfully run a department and/or cost center.</h2></li><li><h2>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</h2></li><li><h2>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</h2></li><li><h2>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</h2></li><li><h2>Foster an environment of customer service in which all team members put the guest first in every situation.</h2></li><li><h2>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</h2></li><li><h2>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</h2></li><li><h2>Ability to engage with guests in regards to music both current and past.</h2></li><li><h2>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</h2></li><li><h2>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</h2></li><li><h2>Support staff development and advancement along well-defined career paths.</h2></li><li><h2>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</h2></li><li><h2>Possess a self-motivated approach to their own personal and professional</h2></li></ul><h2></h2><h2>This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.</h2><h2></h2><h2> <span>Qualifications</span></h2><h2></h2><h2></h2><h2>EXPERIENCE, EDUCATION, AND CERTIFICATIONS</h2><ul><li><h2>Proven experience within an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.</h2></li></ul><h2></h2><h2>SKILLS</h2><ul><li><h2>Ability to learn and bring "out of the box" ideas to their team.</h2></li><li><h2>Genuine enthusiasm and aptitude for serving people.</h2></li><li><h2>Excellent verbal and written communication skills.</h2></li><li><h2>High level of business acumen and common sense.</h2></li><li><h2>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</h2></li><li><h2>Must possess strong communication and listening skills, excellent speaking, reading and writing.</h2></li><li><h2>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</h2></li><li><h2>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</h2></li><li><h2>Multiple language abilities a plus, fluency in English required.</h2></li></ul><h2></h2><h2>PHYSICAL DEMANDS</h2><h2></h2><ul><li><h2>Managers are expected to be able to perform the job functions with reasonable accommodation.</h2></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Piccadilly-Circus-London-United-Kingdom/Operations-Manager_R548


ext_id: R546
published: 2026-03-20 00:00:00+00:00
title: Host
location: Hard Rock Cafe Lisbon Portugal
location_string: Lisbon, Lisbon, Portugal
language: pt
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>O Recepcionista (Host) é o contato inicial com os convidados. Portanto, é uma posição essencial para iniciar a experiência Hard Rock  logo à entrada. O anfitrião pode ser qualquer um que cumprimenta, senta e chama os convidados através do nosso sistema de pager. Além disso, assumirá o papel de guia de turistico, comunicador, animador e apreciador de música.</p><p></p><p><u>Funções básicas do host incluem:</u></p><p></p><p>• Abertura das portas, se for o caso</p><p>• Saudar os convidados com boas-vindas e agradecendo</p><p>• Responder a perguntas  com precisão e educadamente</p><p>• Manter  um ambiente limpo e organizado na  área da  entrada</p><p>• Atender o telefone</p><p>• Direccionar os convidados para as diversas áreas incluindo casa de banho</p><p>• Proporcionar segurança aos colegas de trabalho, clientes e celebridades</p><p>• Ajudar os outros colaboradores sempre que necessário</p><p>• Execução de abertura, fecho e outras tarefas tais como limpeza de vidro, polimento de bronze, varrer e limpar o chão, limpar menus, manutenção do espaço de lazer, etc.</p><p>• Assegurar a plena satisfação de todos os clientes</p><p>• Criar experiências memoráveis</p><p>• Entreter os convidados afim de criar "fãs" da marca Hard Rock</p><p></p><p></p><p><u>Exigências de trabalho incluem:</u></p><p></p><p>• Execução de tarefas que exigem flexão e manter-se de pé por longos períodos de tempo</p><p>• Ter uma aparência bem cuidada</p><p>• Seguir todas as diretrizes em relação a fardamento</p><p>• Praticar todas as normas de segurança e de saneamento</p><p>• Praticar reciclagem sempre que possível</p><p>• Manter a calma num ambiente com barulho e movimentado</p><p>• Demonstrar um alto nível de organização, atenção ao detalhe e um sentido de urgência</p><p>• Exibindo uma atitude positiva e amigável para com os clientes</p><p>• Manter a 5 valores fundamentais do HRC e Missão</p><p></p><p></p><p>O Hard Rock poderá utilizar os Recepcionistas para troca de funções com os Controladores de Caixa. Por favor, veja a descrição de trabalho do Controlador de Caixa.</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Lisbon-Portugal/Host_R546


ext_id: R545
published: 2026-03-20 00:00:00+00:00
title: Host
location: Hard Rock Cafe Edinburgh United Kingdom
location_string: Edinburgh, Scotland, United Kingdom
experience_level: EN
language: en
has_remote: False
salary_currency: GBP
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The Host is the initial contact with the guests.  Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests.  In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). </span></p><p></p><p><span>Basic functions of the Host include:</span></p><ul><li><span>Opening doors, where applicable </span></li><li><span>Welcoming and thanking guests</span></li><li><span>Answering questions - accurately and politely</span></li><li><span>Maintaining a clean and organized waiting area</span></li><li><span>Answering the phone</span></li><li><span>Directing guests to areas &amp; restrooms</span></li><li><span>Providing security for co-workers, guests and celebrities</span></li><li><span>Assisting servers, bussers and managers</span></li><li><span>Performing opening, closing &amp; side duties – cleaning glass, polishing brass, sweeping &amp; vacuuming the floor, wiping menus, restroom maintenance, etc.</span></li><li><span>Assuring the complete satisfaction of each and every guest</span></li><li><span>Creating memorable experiences</span></li><li><span>Entertaining guests to create “Raving Fans”</span></li></ul><p></p><p><span>Job Requirements include: </span></p><ul><li><span>Performing duties which require bending , reaching and standing for long periods of time</span></li><li><span>Maintaining a well-groomed appearance (“having a plan”)</span></li><li><span>Following all uniform guidelines</span></li><li><span>Practicing all safety &amp; sanitation standards</span></li><li><span>Recycling products, where possible</span></li><li><span>Remaining calm in a hectic, fast-paced atmosphere</span></li><li><span>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</span></li><li><span>Displaying a positive and outwardly friendly attitude toward guests</span></li><li><span>Maintaining HRC’s 5 core Values and Mission Statement</span></li></ul><p><span> #indeeduk</span></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Edinburgh-United-Kingdom/Host_R545


ext_id: R543
published: 2026-03-20 00:00:00+00:00
title: Operations Manager
location: Hard Rock Cafe Berlin Germany
location_string: Berlin, Berlin, Germany
experience_level: MI
language: en
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives</span></p><p></p><ul><li><span>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</span></li><li><span>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</span></li><li><span>Manage labor schedules in line with the cafe’s budget and forecast models.</span></li><li><span>Successfully run a department and/or cost center.</span></li><li><span>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</span></li><li><span>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</span></li><li><span>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</span></li><li><span>Foster an environment of customer service in which all team members put the guest first in every situation.</span></li><li><span>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</span></li><li><span>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</span></li><li><span>Ability to engage with guests in regards to music both current and past.</span></li><li><span>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</span></li><li><span>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</span></li><li><span>Support staff development and advancement along well-defined career paths.</span></li><li><span>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</span></li><li><span>Possess a self-motivated approach to their own personal and professional</span></li></ul><p></p><p><span>This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.</span></p><p></p><p><b><span>Please submit your CV/Resume in English.</span></b></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Berlin-Germany/Operations-Manager_R543-1


ext_id: R532
published: 2026-03-20 00:00:00+00:00
title: Sales and Marketing Coordinator
location: Hard Rock Cafe Lisbon Portugal
location_string: Lisbon, Lisbon, Portugal
language: en
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>Hard Rock International, spirited &amp; authentic, a global brand that continues to expand around the world.  Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!</p><p></p><p>PRIMARY RESPONSIBILITIES<br/> Write and negotiate sales and marketing contracts according to Corporate procedures.<br/> Assembling of the Cafe Event Calendar and Brand Calendar.<br/> Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge.<br/> Communication and follow up with Group Travel Planners and marketing partners.<br/> Administration of package programs.<br/> Ensure receipt of payment from client by following Corporate procedures.<br/> Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.).<br/> Updating of “cafe” website to be communicated with Support Center On-Line Marketing team.<br/> Partnering with Sales &amp; Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings.<br/> Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.<br/> Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.<br/> Liaise between Support Center Sales &amp; Marketing departments and the cafe.<br/> Work with SM, GM, and KM to ensure that contract/menu is executable.<br/> Attend meetings with S&amp;M Manager as requested to communicate events/functions to management team and/or staff.<br/> Coordinate operations between departments.<br/> Attend client functions marketing events and designated parties to provide support and representation of the department.<br/> Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.<br/> Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand.<br/> Maintain high morale.</p><p></p><p>EXPERIENCE, EDUCATION, AND CERTIFICATIONS<br/> Some college coursework completion.</p><p><br/>SKILLS<br/> Presentation of a professional image to guests, clients, and potential function coordinators.<br/> Composure during stressful events.<br/> Possession of a take charge attitude tempered with diplomacy.<br/> Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event<br/> Must possess strong communication and listening skills, excellent reading and writing.<br/> Comprehend professional language, either written or spoken, to communicate.<br/> Ability to effectively present information in one-on-one and small group situations to other employees of the organization.<br/> Multiple language abilities a plus, fluency in English required.</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Lisbon-Portugal/Sales-and-Marketing-Coordinator_R532


ext_id: R503
published: 2026-03-20 00:00:00+00:00
title: Line Cook
location: Hard Rock Cafe Berlin Germany
location_string: Berlin, Berlin, Germany
experience_level: MI
language: de
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>Auch wenn Sie nicht in direkten Kontakt mit unseren Gästen kommen, sind Ihre Aufgaben entscheidend für den Erfolg Ihres Hard Rock Cafés  Bei Hard Rock, sehen wir Sie als Multitalent in der Küche und werden Sie in den folgenden Bereichen einarbeiten:</span></p><ul><li><span>Spüler</span></li><li><span>Koch in der Vorbereitunsküche</span></li><li><span>Koch in der Produktionsküche</span></li><li><span>Warenannahme</span></li><li><span>Innen- und Außen Pass</span></li></ul><p></p><p><span>Grundaufgaben eines Hard Rock Café Küchenmitarbeiters beinhalten:</span></p><p></p><ul><li><span>Warenbestellung und Annahme</span></li><li><span>Zubereiten von Rezepten der Vorbereitungsküche und Speisen in der Produktionsküche nach Vorgabe</span></li><li><span>Korrektes Beschriften, Datieren, Abdecken und Kühl stellen aller Rohstoffe für die Produktionsküche</span></li><li><span>Auf- und Abbau der Arbeitsstationen, sowie Zusatzaufgaben – Aufbau, Befüllung und Organisation von Vorbereitungs und Produktionsküche und Pass, sowie  alle anfallenden Reinigungsarbeiten</span></li><li><span>Aufrechterhalten eines sauberen und organisierten Küchenbereichs (Vorbereitung und Produktion), Pass, Spüle und aller Lagerorte</span></li><li><span>Reinigen aller anfallenden Utensilien, Bestecke und Geschirrs, sowie bedienen der Spülmaschine</span></li><li><span>Einhalten von Hygiene- und Sicherheitsstandarts</span></li><li><span>Sinn für Dringlichkeit</span></li><li><span>Auffüllen von Produkten und Rohstoffen</span></li><li><span>Recycling wo auch immer möglich</span></li></ul><ul><li><span>Korrektes Verständnis der eingehenden Bestellungen (per Bestellbon oder per elektronischem System)</span></li><li><span>Zusammenstellen der Bestellungen – Prüfung auf Qualität und Servicestandart</span></li><li><span>Nachweis über einwandfreie Kenntnis über alle Produkte</span></li><li><span>Umgang mit Gruppenbestellungen, zu langen Zubereitungszeiten und Spezialbestellungen</span></li><li><span>Servieren der Speisen, falls nötig</span></li><li><span>Professionelle Kommunikation mit allen Kollegen (Management, Küche und Service)</span></li></ul><p></p><ul><li><span>Durchführen von Aufgaben die das Bücken, Beugen, Heben und Stehen für lange Zeiträume erfordern</span></li><li><span>Gepflegtes Äusseres</span></li><li><span>Einhalten von Uniform Richtlinien</span></li><li><span>Ausführen von Sicherheits- und Hygienestadarts</span></li><li><span>Abfall Rycycling, wo auch immer möglich</span></li><li><span>Ruhiges Verhalten und behalten der Übersicht in einer hektischen Umgebung</span></li><li><span>Ein hohes Maß and Organisation, Liebe zum Detail und Dringlichkeitsgefühl</span></li><li><span>Eine positive und offenes Verhalten gegenüber Gästen und Kollegen</span></li><li><span>Einhalten der 5 HRC Grundwerte und des Leitbildes</span></li></ul><p></p><p><span>Please submit your CV in English.</span></p><p></p><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Berlin-Germany/Line-Cook_R503


ext_id: R479
published: 2026-03-20 00:00:00+00:00
title: Operations Manager
location: Hard Rock Cafe Prague Czech Republic, Czechia
location_string: Prague, Prague, Czechia
experience_level: MI
language: en
has_remote: False
salary_currency: CZK
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h2><span>Position Summary</span></h2><p></p><h2>The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.</h2><h2></h2><h2><span>Functions</span></h2><h2></h2><ul><li><h2>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</h2></li><li><h2>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</h2></li><li><h2>Manage labor schedules in line with the cafe’s budget and forecast models.</h2></li><li><h2>Successfully run a department and/or cost center.</h2></li><li><h2>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</h2></li><li><h2>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</h2></li><li><h2>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</h2></li><li><h2>Foster an environment of customer service in which all team members put the guest first in every situation.</h2></li><li><h2>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</h2></li><li><h2>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</h2></li><li><h2>Ability to engage with guests in regards to music both current and past.</h2></li><li><h2>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</h2></li><li><h2>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</h2></li><li><h2>Support staff development and advancement along well-defined career paths.</h2></li><li><h2>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</h2></li><li><h2>Possess a self-motivated approach to their own personal and professional</h2></li></ul><h2>This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.</h2><h2></h2><h2> <span>Qualifications</span></h2><h2></h2><h2>EXPERIENCE, EDUCATION, AND CERTIFICATIONS</h2><ul><li><h2>Proven experience within an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.</h2></li></ul><h2></h2><h2>SKILLS</h2><ul><li><h2>Ability to learn and bring "out of the box" ideas to their team.</h2></li><li><h2>Genuine enthusiasm and aptitude for serving people.</h2></li><li><h2>Excellent verbal and written communication skills.</h2></li><li><h2>High level of business acumen and common sense.</h2></li><li><h2>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</h2></li><li><h2>Must possess strong communication and listening skills, excellent speaking, reading and writing.</h2></li><li><h2>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</h2></li><li><h2>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</h2></li><li><h2>Multiple language abilities a plus, fluency in English required.</h2></li></ul><h2></h2><h2>PHYSICAL DEMANDS</h2><ul><li><h2>Managers are expected to be able to perform the job functions with reasonable accommodation.</h2></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Prague-Czech-Republic/Operations-Manager_R479


ext_id: R444
published: 2026-03-20 00:00:00+00:00
title: Line Cook
location: Hard Rock Cafe Rome Italy
location_string: Rome, Lazio, Italy
experience_level: MI
language: it
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h3>Anche se non hai un contatto diretto con i clienti, le Tue responsabilità sono strategiche per il successo del Cafe. Presso Hard Rock sarai considerato un addetto alla cucina a 360° e imparerai a svolgere le seguenti funzioni:</h3><h3></h3><ul><li><h3>Lavapiatti</h3></li><li><h3>Allievo Cuoco</h3></li><li><h3>Cuoco di Linea</h3></li><li><h3>Receiver</h3></li></ul><h3></h3><h3></h3><h3>Le funzioni di base nel Cuore della Casa comprendono:</h3><h3></h3><ul><li><h3>Ricevere e ordinare prodotti</h3></li><li><h3>Realizzare ricette e menu speciali</h3></li><li><h3>Mantenere puliti e in ordine la cucina, l'area di attività, la stanza dei piatti e il retro della cucina</h3></li><li><h3>Mettere in pratica le direttive in materia di salute e sicurezza</h3></li><li><h3>Dimostrarsi premurosi</h3></li><li><h3>Relazionarsi in modo professionale con i colleghi e lo staff Front-of-the-House</h3></li><li><h3>Pulire i piatti e avviare la lavastoviglie</h3></li><li><h3>Eseguire un corretto stoccaggio dei prodotti</h3></li><li><h3>Riciclare i prodotti</h3></li></ul><h3></h3><h3>Questo Café potrebbe considerare l'Outside Expo parte del Cuore della casa. Per avere maggiori dettagli consulta il profilo relativo alla figura professionale di Cameriere/Addetto alla zona espositiva</h3><h3></h3><h3></h3><h3>I requisiti per questo lavoro comprendono:</h3><h3></h3><ul><li><h3>Avere almeno 18 anni d'età</h3></li><li><h3>Eseguire compiti che richiedono di piegarsi e alzarsi</h3></li><li><h3>Sollevare e trasportare contenitori, cestelli di piatti e bidoni per i rifiuti con un peso fino a 45,35 Kg</h3></li><li><h3>Stare in piedi o camminare per più di 8 ore</h3></li><li><h3>Mantenere un aspetto curato (“having a plan”)</h3></li><li><h3>Conformarsi alle direttive in materia di uniforme</h3></li><li><h3>Mettere in pratica le direttive in materia di salute e sicurezza</h3></li></ul><ul><li><h3><span>Riciclare i prodotti, ove possibile</span></h3></li><li><h3><span>Rimanere calmo nell'ambito di un'atmosfera frenetica e movimentata</span></h3></li></ul><ul><li><h3>Dar prova di un alto livello di organizzazione, cura per i dettagli e sense-of-urgency</h3></li><li><h3>Mostrare un atteggiamento positivo e amichevole nei confronti degli ospiti</h3></li></ul><h3>Farsi portatore dei 5 valori chiave e obiettivi di HRC</h3>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Rome-Italy/Line-Cook_R444


ext_id: R404
published: 2026-03-20 00:00:00+00:00
title: Financial Assistant
location: Hard Rock Cafe Athens Greece
location_string: Athens, Attica, Greece
experience_level: MI
language: en
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The Financial Assistant will now have dual reporting lines to both the General Manager and the Financial Controller. All employment decisions related to the Financial Assistant, including hiring, performance reviews, and termination, will be made collaboratively by the General Manager and the Financial Controller. The General Manager will continue to serve as the primary operational point of contact, while the reporting line to Corporate will provide the Financial Assistant with a degree of independence in upholding company policies within the Café. </span></p><p><span>The Financial Assistant will perform specific, required duties in the Café related to Accounting, Payroll, Audit and Administration under a standardized format. Additionally, the Financial Assistant will have day-to-day oversight responsibilities for financial and administrative controls at the Café, which include managing controls related to Cash, Accounts Receivable, Accounts Payable, Reconciliations, Inventory, and Human Capital.</span></p><p></p><p><span>Maintain and enforce Accounting, Financial, Human Resources, and administrative controls at the Café in accordance with Company policy.</span></p><p><span> </span></p><ul><li><span>Data entry and record keeping: Enter financial data into systems, update financial records, and maintain accurate financial files.</span></li></ul><p><span> </span></p><ul><li><span>Accounts Payable and <span>Receivable: Process</span> invoices, payments, and receipts; manage vendor bills and customer accounts. Timely and accurate entry of invoices into Infinium and Cbord, ensuring that proper approvals are documented in accordance with Company policy.</span></li></ul><p><span> </span></p><ul><li><span>Bank <span>Reconciliation: Reconcile</span> bank statements and ensure all transactions are accounted for correctly.</span></li></ul><p><span> </span></p><ul><li><span><span>Reporting: Support</span> preparation of monthly reporting and financial statements. Prepare ad hoc reports for management. Completing or reviewing the house accounts (client ledger) <span>reconciliation monthly</span> and notifying the GM of any at risk receivable.</span></li></ul><p><span> </span></p><ul><li><span>Budgeting Support: Assist with budget preparation and track expenses against the budget. </span></li></ul><p><span> </span></p><ul><li><span>Hiring Process: Ensuring that the hiring process for employees is executed and documented in line with Company policy. Timely and accurate entry of new hires into Infinium, confirming that the necessary approvals are present per Company policy.</span></li></ul><p><span> </span></p><ul><li><span>Promptly reporting employee relations issues, public liability and workers' compensation matters, and other potential liabilities to the General Manager and the appropriate corporate contact, in compliance with Company policy. </span></li></ul><p><span> </span></p><ul><li><span>Audit Program: Regularly performing steps from the Company audit program (e.g., observing Café safe counts, testing inventory) and reporting any exceptions to the General Manager for corrective action to ensure compliance with Company policy. </span></li></ul><p><span> </span></p><ul><li><span>Acting as a liaison with controller and external auditors during audit visits and working with GM and controller to ensure corrective post audit actions are taken and all identified items to maintain compliance with applicable policies.</span></li></ul><p></p><p></p><p><span>EXPERIENCE, EDUCATION, AND CERTIFICATIONS</span></p><ul><li><span>Minimum 2 years bookkeeping experience or equivalent.</span></li><li><span>Working knowledge of Microsoft Excel and Word.</span></li></ul><p><span> </span></p><p><span>SKILLS</span></p><ul><li><span>Highly motivated, energetic and willing to learn.</span></li><li><span>Ability to maintain confidentiality.</span></li><li><span>Ability to use independent judgment and initiative.</span></li><li><span>Ability to work with interruptions in a high-energy environment.</span></li><li><span>Ability to process new information quickly.</span></li><li><span>Strong organizational skills.</span></li><li><span>Must possess strong communication and listening skills.</span></li><li><span>Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</span></li><li><span>Multiple language abilities a plus, fluency in English required</span></li><li><span>Operate ethically to protect the image of Hard Rock.</span></li><li><span>Utilize programs designed to help Save the Planet.</span></li></ul><p></p><p></p><p><span>Relevant experience in bookkeeping experience or equivalent.</span></p><p><span>Knowledge of Microsoft Excel and Word.</span></p><p><span>Fluency in English and Greek is required</span></p><p><span> </span></p><p><b><span>Skills</span></b></p><p><b><span> </span></b></p><ul><li><span>Highly motivated, energetic and willing to learn.</span></li><li><span>Ability to maintain confidentiality.</span></li><li><span>Ability to use independent judgment and initiative.</span></li><li><span>Ability to work with interruptions in a high-energy environment.</span></li><li><span>Ability to process new information quickly.</span></li><li><span>Strong organizational skills.</span></li><li><span>Must possess strong communication and listening skills.</span></li><li><span>Ability to effectively present information in one-on-one and small group situations to</span></li><li><span>customers, clients, and other employees of the organisation.</span></li><li><span>Operate ethically to protect the image of Hard Rock.</span></li></ul><p><span>#IndeedEU</span></p><p></p><p><span> </span></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Athens-Greece/Financial-Assistant_R404


ext_id: R398
published: 2026-03-20 00:00:00+00:00
title: Retail Sales Associate
location: Hard Rock Cafe Rome Italy
location_string: Rome, Lazio, Italy
language: it
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h3></h3><h3>L'Addetto alle Vendite è la guida finale dei clienti nell'ambito dei loro acquisti. Il merchandising Hard Rock è una parte fondamentale della nostra attività, che richiede una persona speciale per dar vita a tale tipo di esperienza. In qualità di Addetto alle Vendite, avrai il compito di guida, comunicatore, intrattenitore, memorabilia curator e musicista (dritto al cuore).</h3><h3></h3><h3>Le funzioni di base dell'Addetto alle Vendite comprendono:</h3><h3></h3><ul><li><h3>Dare il benvenuto ai clienti</h3></li><li><h3>Rispondere alle domande - in modo accurato ed educato</h3></li><li><h3>Rispondere al telefono</h3></li><li><h3><span>Eseguire le operazioni di vendita in modo accurato - utilizzando un apposito sistema di point-of-sale </span></h3></li><li><h3>Maneggiare denaro contante e altre forme di pagamento</h3></li><li><h3>Mantenere una sufficiente quantità di contante per i resti</h3></li><li><h3>Indirizzare i clienti alle varie aree e ai servizi</h3></li><li><h3>Dar prova di un'impeccabile conoscenza del prodotto</h3></li><li><h3>Comprendere le necessità dei clienti - coinvolgendoli in una conversazione a tu-per-tu e informandoli sulle caratteristiche e i vantaggi dei prodotti</h3></li><li><h3>Vendere con abilità - utilizzando tecniche comprovate (per esempio articoli collegati, prodotti di qualità maggiore, frasi transitorie)</h3></li><li><h3>Mantenere il negozio pulito e ordinato</h3></li><li><h3>Mantenere adeguati livelli di scorta dei prodotti - tramite inventario</h3></li><li><h3>Esporre gli articoli di vendita - tramite i modelli espositivi standard HRC</h3></li><li><h3>Curare l'apertura, la chiusura e gli adempimenti relativi - pulire i bicchieri, lucidare gli ottoni, spazzare e passare l'aspirapolvere sul pavimento, riordinare i prodotti, etc.</h3></li><li><h3>Assicurare il pieno soddisfacimento di ciascun cliente</h3></li><li><h3><span>Dare vita a ricordi indimenticabili</span></h3></li><li><h3><span>Intrattenere gli ospiti facendone dei "Raving Fans". </span></h3></li></ul><h3></h3><h3>I requisiti per questo lavoro comprendono:</h3><h3></h3><ul><li><h3>Avere almeno 18 anni</h3></li><li><h3>Adempiere compiti che richiedono di piegarsi e alzarsi</h3></li><li><h3>Sollevare scatole che possono pesare fino a 13,60 Kg per ricevere/spostare la merce</h3></li><li><h3>Stare in piedi per più di 8 ore</h3></li><li><h3>Mantenere una bella presenza (“having a plan”)</h3></li><li><h3>Conformarsi alle direttive in materia di uniforme</h3></li><li><h3>Mettere in pratica le direttive in materia di salute e sicurezza</h3></li></ul><ul><li><h3><span>Riciclare i prodotti, ove possibile</span></h3></li><li><h3><span>Rimanere calmo nell'ambito di un'atmosfera frenetica e movimentata</span></h3></li></ul><ul><li><h3>Dar prova di un alto livello di organizzazione, cura per il dettagli e sense-of-urgency</h3></li><li><h3>Mostrare un atteggiamento positivo e amichevole nei confronti degli ospiti</h3></li><li><h3>Farsi portatore dei 5 valori chiave e obiettivi di HRC</h3></li></ul><h3></h3><h3>Il Tuo Cafe potrebbe eseguire una formazione incrociata dell'Addetto alle Vendite con il Responsabile Accoglienza. Per avere maggiori dettagli consulta il profilo professionale del Responsabile Accoglienza.</h3>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Rome-Italy/Retail-Sales-Associate_R398


ext_id: R386
published: 2026-03-20 00:00:00+00:00
title: Retail Supervisor
location: Hard Rock Cafe Athens Greece
location_string: Athens, Attica, Greece
experience_level: MI
language: en
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>From the brand that rocks the world, a career that rocks yours!  </span></p><p><span>We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.</span></p><p></p><p><span>PEOPLE: </span></p><ul><li><span>Continuously provides employees with verbal recognition, direction, and support.</span></li></ul><ul><li><span>Communicates with employees to keep them informed or restaurant,regional, and corporate procedures.</span></li></ul><ul><li><span>Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.</span></li></ul><ul><li><span>Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards</span></li></ul><ul><li><span>Monitors/coaches employees on performance, compliance with procedures and workload.</span></li></ul><ul><li><span>Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.</span></li></ul><ul><li><span>Informs management of employees who fail to meet standards to maintain a high quality workforce.</span></li></ul><ul><li><span>Ensure employees follow safety, sanitation and security procedures.</span></li><li><span>Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.</span></li></ul><ul><li><span>Greets employees as they begin their shift to promote an atmosphere.</span></li><li><span>Prepares Retail Store and employees for shift and ensures the restaurant is ready to open according to standards.</span></li></ul><ul><li><span>Updates &amp; maintains the Rockin’ Retail class, taught regularly to all FOH staff.</span></li></ul><ul><li><span>Schedules breaks and zone assignments for Retail employees during the shift.</span></li></ul><p><span>SALES AND PROFITS: SALES AND PROFITS:</span></p><ul><li><span>Opens &amp; closes the retail store (with another manager in the building).</span></li><li><span>Completes Opening and/or Closing Checklists.</span></li><li><span>Balances staffing levels and labor costs to achieve a cost-effective plan for running restaurant.</span></li></ul><ul><li><span>Monitors and controls labor using established methods to meet goals.</span></li><li><span>Evaluates condition of equipment, and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.</span></li></ul><ul><li><span>Inspects product levels and storage areas to determine if enough product is on hand; and to maintain proper storage.</span></li></ul><ul><li><span>Builds business/market share by thinking of new ways to promote company and new programs that will bring in business, and by participating in local events to increase sales and profits.</span></li></ul><ul><li><span>Design visual merchandise displays in order to increase foot traffic and sales.</span></li></ul><ul><li><span>Observes employees while they stock, sell, ring up sales, etc. to ensure adherence to policy and positive guest experience.</span></li></ul><ul><li><span>Conducts retail inventory.</span></li><li><span>Conducts retail product Pull Lists to fill in back stock.</span></li><li><span>Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.</span></li></ul><ul><li><span>Fills out Rap Sheets.</span></li><li><span>Posts All-Access and employee financial reports and other information regarding sales performance.</span></li></ul><ul><li><span>Monitors employees’ behavior and checks retail count balances to keep honest employees honest.</span></li></ul><ul><li><span>Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the retail store.</span></li></ul><ul><li><span>Supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards.</span></li></ul><ul><li><span>Communicates with other managers (including the use of the Manager’s</span></li><li><span>Log) to ensure that assigned cleaning duties of retail store were completed up to standard.</span></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Athens-Greece/Retail-Supervisor_R386


ext_id: R498
published: 2026-03-20 00:00:00+00:00
title: Shift Manager, Slot Operations
location: Seminole Brighton Bay Hotel & Casino, United States
location_string: Brighton, Florida, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>Under the direction of the Slot Manager the Slot Shift Manager is responsible for providing the leadership, integrity, and management of the operations on their shift.  This includes currency and ticket accountability, employee development, staffing and scheduling, and the management of all procedures and process that support the SLOT operations while maintaining the highest standards of player service.</p><p></p><p><b><u>ESSENTIAL JOB FUNCTIONS</u></b><b>:</b></p><ul><li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.</li><li>Responsible for enforcement of all departmental rules, policies, and regulations.</li><li>Responsible for accountability of all issued and non-issued SLOT keys and equipment.</li><li>Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.</li><li>Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.</li><li>Responsible for ensuring all SLOT machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.</li><li>Responsible for direct-line communication with SLOT Departmental staff.</li><li>Responsible for handling customer service issues.</li><li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.</li><li>Other duties as assigned.</li></ul><p><b>QUALIFICATIONS:</b></p><p></p><p>High school diploma or GED, and a minimum of 4 years’ experience in SLOT/Slot operations in a similar position required; or the equivalent combination of education and experience.</p><p></p><p><b>WORK ENVIORNMENT:</b></p><p></p><ul><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li><li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li></ul><p></p><p><b>CLOSING:</b></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:</p><p></p><ul><li>Credit Check</li><li>Criminal Background Check</li><li>Drug Screen</li></ul><p></p><p>For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com</span></a>.   </p><p></p><p><b><i>Disclaimer</i></b><br/>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Brighton-Bay-Hotel--Casino/Shift-Manager--Slot-Operations_R498-1


ext_id: R335
published: 2026-03-20 00:00:00+00:00
title: Sales and Marketing Manager
location: Hard Rock Cafe Amsterdam Netherlands
location_string: Amsterdam, North Holland, Netherlands
experience_level: MI
language: en
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>Sales and Marketing Manager is responsible for directing Cafe sales and marketing efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe’s Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock’s business objectives.</span></p><p><span><span>FUNCTIONS</span></span></p><ul><li><span>Demonstrate financial comprehension of the Cafe’s budget and P&amp;L.</span></li><li><span>Execution and development of marketing initiatives. </span></li><li><span>Development of sales strategies that generate consistent year-over-year entrée count growth.</span></li><li><span>Manage marketing expenses in accordance with the Cafe’s budget and forecast models.</span></li><li><span>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</span></li><li><span>Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local).</span></li><li><span>Foster an environment of customer service in which all team members put the guest first in every situation. </span></li><li><span>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. </span></li><li><span>Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met. </span></li><li><span>Ability to ideate and execute meetings &amp; events that exceed the expectations of all clients.</span></li><li><span>Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. </span></li><li><span>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. </span></li><li><span>Support team development and advancement along well-defined career paths. </span></li><li><span>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. </span></li><li><span>Possess a self-motivated approach to his/her own personal and professional growth. </span></li></ul><p><span> </span></p><p><span>This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.</span></p><p><span> </span></p><p><span>EXPERIENCE, EDUCATION, AND CERTIFICATIONS</span></p><ul><li><span>Experience with CRM platforms. </span></li><li><span>Expertise in social media platforms.</span></li><li><span>Background in music industry a plus.</span></li></ul><p><span>SKILLS</span></p><ul><li><span>Ability to learn and bring "out of the box" ideas to their team.</span></li><li><span>Genuine enthusiasm and aptitude for sales.</span></li><li><span>Excellent verbal and written communication skills.</span></li><li><span>High level of business acumen and common sense.</span></li><li><span>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</span></li><li><span>Must possess strong communication and listening skills, excellent speaking, reading and writing.</span></li><li><span>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</span></li><li><span>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</span></li><li><span><span>Multiple language abilities a plus, fluency in English required.</span> </span></li></ul><p><span>PHYSICAL DEMANDS</span></p><ul><li><span>Managers are expected to be able to perform the job functions with reasonable accommodation.</span></li></ul><p><span><b><span> </span></b></span></p><p><span><b><span>Pre-Employment Process:</span></b></span></p><p><span>Employment with Hard Rock International requires the successful completion of the pre-employment process; to include two satisfactory reference checks.</span></p><p><span><b><span>Closing:</span></b></span></p><p><span>Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.</span></p><p><span> </span></p><p><span><b><i><span>Disclaimer</span></i></b><i><span> </span></i><br/><span>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</span></span></p><p><span><b><span> </span></b></span></p><p></p><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Amsterdam-Netherlands/Sales-and-Marketing-Manager_R335


ext_id: R313
published: 2026-03-20 00:00:00+00:00
title: Retail Sales Associate
location: Hard Rock Cafe Venice Italy
location_string: Venice, Veneto, Italy
experience_level: MI
language: it
has_remote: False
salary_currency: EUR
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h3><span>(Addetto alle Vendite)</span></h3><h3></h3><h3>L'Addetto alle Vendite è la guida finale dei clienti nell'ambito dei loro acquisti. Il merchandising Hard Rock è una parte fondamentale della nostra attività, che richiede una persona speciale per dar vita a tale tipo di esperienza. In qualità di Addetto alle Vendite, avrai il compito di guida, comunicatore, intrattenitore, memorabilia curator e musicista (dritto al cuore).</h3><h3></h3><h3>Le funzioni di base dell'Addetto alle Vendite comprendono:</h3><h3></h3><ul><li><h3>Dare il benvenuto ai clienti</h3></li><li><h3>Rispondere alle domande - in modo accurato ed educato</h3></li><li><h3>Rispondere al telefono</h3></li><li><h3><span>Eseguire le operazioni di vendita in modo accurato - utilizzando un apposito sistema di point-of-sale </span></h3></li><li><h3>Maneggiare denaro contante e altre forme di pagamento</h3></li><li><h3>Mantenere una sufficiente quantità di contante per i resti</h3></li><li><h3>Indirizzare i clienti alle varie aree e ai servizi</h3></li><li><h3>Dar prova di un'impeccabile conoscenza del prodotto</h3></li><li><h3>Comprendere le necessità dei clienti - coinvolgendoli in una conversazione a tu-per-tu e informandoli sulle caratteristiche e i vantaggi dei prodotti</h3></li><li><h3>Vendere con abilità - utilizzando tecniche comprovate (per esempio articoli collegati, prodotti di qualità maggiore, frasi transitorie)</h3></li><li><h3>Mantenere il negozio pulito e ordinato</h3></li><li><h3>Mantenere adeguati livelli di scorta dei prodotti - tramite inventario</h3></li><li><h3>Esporre gli articoli di vendita - tramite i modelli espositivi standard HRC</h3></li><li><h3>Curare l'apertura, la chiusura e gli adempimenti relativi - pulire i bicchieri, lucidare gli ottoni, spazzare e passare l'aspirapolvere sul pavimento, riordinare i prodotti, etc.</h3></li><li><h3>Assicurare il pieno soddisfacimento di ciascun cliente</h3></li><li><h3><span>Dare vita a ricordi indimenticabili</span></h3></li><li><h3><span>Intrattenere gli ospiti facendone dei "Raving Fans". </span></h3></li></ul><h3></h3><h3>I requisiti per questo lavoro comprendono:</h3><h3></h3><ul><li><h3>Avere almeno 18 anni</h3></li><li><h3>Adempiere compiti che richiedono di piegarsi e alzarsi</h3></li><li><h3>Sollevare scatole che possono pesare fino a 13,60 Kg per ricevere/spostare la merce</h3></li><li><h3>Stare in piedi per più di 8 ore</h3></li><li><h3>Mantenere una bella presenza (“having a plan”)</h3></li><li><h3>Conformarsi alle direttive in materia di uniforme</h3></li><li><h3>Mettere in pratica le direttive in materia di salute e sicurezza</h3></li></ul><ul><li><h3><span>Riciclare i prodotti, ove possibile</span></h3></li><li><h3><span>Rimanere calmo nell'ambito di un'atmosfera frenetica e movimentata</span></h3></li></ul><ul><li><h3>Dar prova di un alto livello di organizzazione, cura per il dettagli e sense-of-urgency</h3></li><li><h3>Mostrare un atteggiamento positivo e amichevole nei confronti degli ospiti</h3></li><li><h3>Farsi portatore dei 5 valori chiave e obiettivi di HRC</h3></li></ul><h3></h3><h3>Il Tuo Cafe potrebbe eseguire una formazione incrociata dell'Addetto alle Vendite con il Responsabile Accoglienza. Per avere maggiori dettagli consulta il profilo professionale del Responsabile Accoglienza.</h3>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Venice-Italy/Retail-Sales-Associate_R313


ext_id: R718
published: 2026-03-20 00:00:00+00:00
expired: 2026-03-28 07:43:18+00:00
title: COOK II - CASUAL OUTLET
location: Seminole Hard Rock Hotel & Casino Tampa, United States
location_string: Tampa, Florida, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>Under the direction of the Sous Chef, the incumbent maintains standards established by the Executive Chef in the preparation and presentation of food including tasting, and sanitation.</p><p><b> </b></p><p><b>Essential duties include, but are not limited to:</b></p><ul><li>Assists the Sous Chef and Cook in quality and portion control of product.</li><li>Must be flexible and able to work all kitchen areas.</li><li>Promotes positive customer relations; handles guest complaints.</li><li>Assist other line employees with daily responsibilities.</li><li>Prepare production in accordance with established standards set by Restaurant Chef.</li><li>Sees to the proper labeling, rotation, storage temperature and environment required..</li><li>Strive to eliminate over-production and over-purchasing.</li><li>Maintain quality inventory control of your production.</li><li>Ensure that production and storage areas are maintained in accordance with city and state health department codes.</li><li>Promotes positive public/employee relations at all times.</li><li>Maintains a clean, safe, hazard-free work environment within area responsibility.</li></ul><p></p><p><b>Qualifications: </b></p><ul><li>Minimum Two (2) to three (3) years of related experience preferred.</li></ul><p></p><p><b>Work Environment:</b></p><ul><li>Duties and responsibilities are typically performed in the back of house of the casino, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li></ul><p><b><u> </u></b></p><p><b>Native American Preference Policy:</b></p><p>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</p><p></p><p><b>Employment Process:</b></p><p>Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:</p><ul><li>Credit Check</li><li>Criminal Background Check</li><li>Drug <span>Screen    </span></li></ul><p><b><i> </i></b></p><p><b><i>Disclaimer</i></b><i> </i><br/>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Hard-Rock-Hotel--Casino-Tampa/COOK-II---CASUAL-OUTLET_R718


ext_id: R353
published: 2026-03-20 00:00:00+00:00
title: Houseperson - Housekeeping
location: Seminole Hard Rock Hotel & Casino Tampa, United States
location_string: Tampa, Florida, United States
experience_level: EN
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>The Houseperson is responsible for providing support to the guest room attendants and maintains par quantities of textiles, amenities, and cleaning supplies in designated areas so guests never have to request something that should be expected</span></p><p><span><b> </b></span></p><p><span><b>Essential duties include, but are not limited to:</b></span></p><ul><li><span>Stocks central storage facility, work centers and guest room attendant’s carts with appropriate quantities of supplies. Conducts inventories as appropriate</span></li><li><span>Collects and inventories dirty linens removed from guest rooms and transports to designated area for delivery to laundry vendor. Receives and inventories cleaned linens from vendor</span></li><li><span>Maintains cleanliness in common/public areas of the hotel and assists with heavy cleaning in guest rooms as needed</span></li><li><span> Delivers special request items (pillows, refrigerators, roll-away beds, etc.) to guest rooms as needed</span></li><li><span>Promotes positive guest relations at all times</span></li><li><span>Other duties as assigned</span></li></ul><p><b><span>Qualifications</span></b></p><p></p><ul><li><span>High School diploma/GED or equivalent required</span></li><li><span>Previous hotel cleaning experience is preferred</span></li><li><span>Must have Exceptional guest service skills</span></li><li><span>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities</span></li><li><span>Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience</span></li><li><span>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals</span></li><li><span>Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance</span></li></ul><p><span> </span></p><p><span><b>Work Environment:</b></span></p><ul><li><span>Duties and responsibilities are typically performed in a hotel setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.</span></li><li><span>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</span></li></ul><p><span><b><u> </u></b></span></p><p><span><b>Native American Preference Policy:</b></span></p><p><span>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</span></p><p><span> </span></p><p><span><b>Employment Process:</b></span></p><p><span>Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:</span></p><ul><li><span>Credit Check</span></li><li><span>Criminal Background Check</span></li><li><span>Drug <span>Screen    </span></span></li></ul><p><span><b><i> </i></b></span></p><p><span><b><i>Disclaimer</i></b><i> </i><br/>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</span></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Hard-Rock-Hotel--Casino-Tampa/Houseperson---Housekeeping_R353


ext_id: R681
published: 2026-03-20 00:00:00+00:00
title: Heavy Duty Cleaner - Casino Public Space
location: Hard Rock Casino Rockford, United States
location_string: Rockford, Illinois, United States
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span><span>www.gotoworkhappy.com/benefits</span></span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><b><u>POSITION SUMMARY:</u></b></p><p></p><p>The incumbent in this position is responsible for maintaining public and team member areas in a clean, sanitary, and attractive condition.</p><p></p><p><b><u>ESSENTIAL FUNCTIONS:</u></b></p><p><i>(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)</i></p><ul><li>Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.</li><li>Promptly at start of shift, review schedule, check equipment and supplies required to perform the work, scheduled, and prepared for operations. </li><li>Wipe down all machinery on shift-by-shift basis. </li><li>Inspect and clean all restrooms. </li><li>Pick up and dispose of paper and other rubbish left by patrons throughout the pavilion. </li><li>Upon ending your shift, secure all equipment and machinery, and complete all required paperwork.</li><li>Performs all other duties assigned and adheres to all Indiana Gaming Regulations and Departmental Standard Operating Procedures.</li></ul><p></p><p><b><u>NON-ESSENTIAL JOB FUNCTIONS</u></b></p><ul><li>Attend seminars when needed.</li></ul><p></p><p><b><u>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</u></b></p><p><i>(Related education and experience may be interchangeable on a year for year basis)</i></p><p></p><p>Must have high school diploma or equivalent.</p><p></p><p><b><u>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):</u></b></p><ul><li>Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.</li><li>Must successfully pass background check.</li><li>Must be eighteen (18) years of age.</li><li>Must be able to work holidays and weekends, as well as flexible shifts.</li></ul><p></p><p><b><u>KNOWLEDGE OF:</u></b></p><ul><li>Safe use of hazardous materials.</li><li>Basic hand and power tools and testing equipment.</li><li>Excellent guest service skills and communication skills.</li><li>Janitorial duties.</li></ul><p></p><p><b><u>ABILITY TO:</u></b></p><ul><li>Be flexible to work varying shifts and time schedules as needed.</li><li>Communicate effectively with all levels of employees and guests.</li><li>Review and comprehend all necessary documentation.</li><li>Routine handling of potentially hazardous cleaning chemicals and wastes requires strict adherence to supervisor's safety instructions and compliance with all safety policies and procedures.</li><li>Routine use of powered cleaning equipment.</li></ul><p></p><p><b><u>Pay Range:</u></b></p><p></p>Pay Range: $16 - $22

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Casino-Rockford/Heavy-Duty-Cleaner---Casino-Public-Space_R681


ext_id: R564
published: 2026-03-20 00:00:00+00:00
title: Supervisor, Bowling Alley
location: Seminole Brighton Bay Hotel & Casino, United States
location_string: Brighton, Florida, United States
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p><span>Under the direction of the Director of Hotel Operations, the incumbent will oversee the daily operations of the bowling alley focusing on customer service, staff management and ensuring smooth operations.  Incumbent will<span> handle customer inquiries and complaints, and ensure the facility is clean and safe. </span><span>Supervisors also play a role in scheduling lanes, managing events, and maintaining equipment.<span><span> </span></span></p><p><span> </span></p><p><b><u><span>ESSENTIAL JOB FUNCTIONS</span></u></b><b><span>:</span></b></p><p><span>May include but are not limited to:</span></p><p></p><ul><li>Enforces bowling alley policies and procedures.</li><li>Ensures  sanitation compliance throughout the bowling alley.</li><li>Promotes positive customer relations.</li><li>Handles customer complaints.</li><li><span>Conducts self in a professional manner at all times.</span></li><li>Provide excellent customer service, handling inquiries, and resolving complaints.</li><li>Supervise training staff and scheduling shifts.</li><li>Ensuring the bowling lanes, equipment, and facility are clean, safe, and in good working order.</li><li>Managing lane availability and scheduling events, leagues, and promotions.</li><li>Overseeing cash management, reconciling daily sales, and maintaining financial records.</li><li>Enforcing safety rules and regulations to ensure a safe environment for customers and staff.</li><li>Communicating effectively with staff and customers to ensure a positive and enjoyable experience.<span><span> </span></span></li><li><span><span>Arranging for repairs and maintenance of bowling equipment.</span></span></li><li><span><span>Planning and coordinating events, leagues, and promotions.</span></span></li><li><span><span>Assisting with marketing strategies to increase attendance and revenue.</span></span></li><li><span><span>Maintaining inventory of supplies and ordering as needed.</span></span></li><li><span><span>Analyzing performance metrics and generating reports for management.</span><span><span> </span></li></ul><p></p><p><span><b><u>QUALIFICATIONS:</u></b></span></p><ul><li>Previous experience in a managerial role within the hospitality or recreational industry.</li><li>Strong understanding of bowling alley operations and maintenance.</li><li>Excellent customer service skills and a friendly demeanor.</li><li>Proven ability to manage budgets and financial reports.</li><li>Effective marketing and promotional skills.</li><li>Ability to handle high-stress situations and resolve conflicts effectively.</li><li>Proficiency in using management software and point-of-sale systems.</li><li>Knowledge of health and safety regulations relevant to recreational facilities.</li><li>High school diploma or equivalent; a degree in business management or a related field is a plus.</li><li>Minimum of 2-3 years of managerial experience, preferably in the recreational or hospitality industry.</li><li>Strong leadership and interpersonal skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Comfortable with technology and able to learn new software quickly.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work flexible hours, including nights and weekends.</li></ul><p><span><b><u>WORK ENVIRONMENT</u></b><b>:</b></span></p><ul><li><span>May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.</span></li><li><span>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</span></li><li><span>The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.</span></li><li><span>The Casino environment is hectic, fast-paced and often crowded and noisy.</span></li></ul><p><span><b><u>CLOSING:</u></b></span></p><p><span>The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</span></p><p><span> </span></p><p><span>As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: </span></p><ul><li><span>Credit Check</span></li><li><span>Criminal Background Check </span></li><li><span>Drug Screen </span></li></ul><p><span> </span></p><p><span>For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com</span></a>.   </span></p><p><span> </span></p><p><span>#gotoworkhappy</span></p><p><span><b><i><span> </span></i></b></span></p><p><i><span><b><span>Disclaimer</span></b><span> </span><br/><span>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</span></span></i></p><p></p>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Seminole-Brighton-Bay-Hotel--Casino/Supervisor--Bowling-Alley_R564


ext_id: R248
published: 2026-03-20 00:00:00+00:00
title: Operations Manager
location: Hard Rock Cafe Niagara Falls, United States
location_string: Niagara Falls, New York, United States
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><h3><a href="https://urldefense.com/v3/__http:/www.hardrock.com/__;!!N96JrnIq8IfO5w!kQVEYB2MC-PWJcnOVKMs_NqIGzn4Rz71HIHIgCg_qgPCaIT-8uKNKXop-yOyZIa1uy54WEv8DeFe6UlxZnFTsoo$" rel="noopener noreferrer" target="_blank">Hard Rock International</a> (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.</h3><h3></h3><h3>HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. <span>Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years.</span> For more information on Hard Rock International, visit <a href="https://urldefense.com/v3/__http:/www.hardrock.com__;!!N96JrnIq8IfO5w!kQVEYB2MC-PWJcnOVKMs_NqIGzn4Rz71HIHIgCg_qgPCaIT-8uKNKXop-yOyZIa1uy54WEv8DeFe6UlxwevJle0$" rel="noopener noreferrer" target="_blank">www.hardrock.com</a> or shop.hardrock.com.</h3><h3></h3><h3>The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.</h3><ul><li><h3>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</h3></li><li><h3>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</h3></li><li><h3>Manage labor schedules in line with the cafe’s budget and forecast models.</h3></li><li><h3>Successfully run a department and/or cost center.</h3></li><li><h3>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</h3></li><li><h3>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</h3></li><li><h3>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</h3></li><li><h3>Foster an environment of customer service in which all team members put the guest first in every situation.</h3></li><li><h3>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</h3></li><li><h3>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</h3></li><li><h3>Ability to engage with guests in regards to music both current and past.</h3></li><li><h3>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</h3></li><li><h3>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</h3></li><li><h3>Support staff development and advancement along well-defined career paths.</h3></li><li><h3>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</h3></li><li><h3>Possess a self-motivated approach to their own personal and professional</h3></li></ul><h3><br/>This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.</h3><h3></h3><h3>EXPERIENCE, EDUCATION, AND CERTIFICATIONS</h3><ul><li><h3>3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.<br/> </h3></li></ul><h3>SKILLS</h3><ul><li><h3>Ability to learn and bring "out of the box" ideas to their team.</h3></li><li><h3>Genuine enthusiasm and aptitude for serving people.</h3></li><li><h3>Excellent verbal and written communication skills.</h3></li><li><h3>High level of business acumen and common sense.</h3></li><li><h3>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</h3></li><li><h3>Must possess strong communication and listening skills, excellent speaking, reading and writing.</h3></li><li><h3>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</h3></li><li><h3>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</h3></li><li><h3>Multiple language abilities a plus, fluency in English required.<br/> </h3></li></ul><h3>PHYSICAL DEMANDS</h3><ul><li><h3>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.</h3></li><li><h3>Ability to sit for extended periods of time.</h3></li><li><h3>Ability to make repeating movements of the arms, hands, and wrists.</h3></li><li><h3>Ability to express or exchange ideas verbally and perceive sound by ear.</h3></li><li><h3>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</h3></li><li><h3>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</h3></li><li><h3>Ability to turn or twist body parts in a circular motion.</h3></li><li><h3>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</h3></li><li><h3>Ability to travel via auto or airplane for long periods of time. </h3></li></ul><h3></h3><h3>Closing:</h3><h3></h3><h3>Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.</h3><h3></h3><h3>Disclaimer </h3><h3>While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</h3><p></p><p></p><p><b><u>Pay Range:</u></b></p>Pay Range: $80,000 - $117,000

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Hard-Rock-Cafe-Niagara-Falls/Operations-Manager_R248


ext_id: R356
published: 2026-03-20 00:00:00+00:00
title: DIRECTOR CUSTOMER ENGAGEMENT
location: Support Services Headquarters Building, United States
location_string: United States
experience_level: EX
language: en
has_remote: False
salary_currency: USD
description:
<p>Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.<span>  </span>To see our fill list of Team Member Benefits please visit our career site: <a href="http://www.gotoworkhappy.com/benefits" rel="noopener noreferrer" target="_blank"><span>www.gotoworkhappy.com/benefits</span></a></p><p></p><p></p><p><b><u>Job Description:</u></b></p><p>The Customer Engagement Director is the Marketing owner for CRM platforms (Salesforce and Acoustic Campaign) and manages campaign operations on behalf of multiple lines of business. Responsibilities include end-to-end campaign management from brief through creative, coding, testing, launch and post-launch reporting.</p><p></p><p>The Customer Engagement Director will collaborate with stakeholders to define and implement the company’s overall customer experience strategy, including web, mobile, CRM, SMS, push messaging, email, and more to provide solutions based on consumer insight and data. He/she will partner with various teams within the Seminole Hard Rock Support Services enterprise to develop next gen CRM strategy, capabilities and processes to deliver personalized, customer-centric marketing campaigns across multiple digital channels and touchpoints.</p><p></p><p>The ideal candidate for this role is a proven data-driven, creative, strategic thinker who is able to launch projects on time and error-free.  He/she has an excellent grasp of complex Marketing systems, effective documentation skills, and demonstrable digital marketing technology project / program management expertise. Significant experience in email and mobile push campaign segmentation and creative development is a must, as well as familiarity with database marketing and customer lifecycle management. This individual will thrive in a fast-paced, highly collaborative environment and is able to effectively partner with IT.</p><p></p><p><span><b><u><span>What We Offer:</span></u></b></span></p><ul><li><p><span>Paid Weekly</span></p></li><li><p><span>Competitive Health Plans</span></p></li><li><p><span>Training and Development</span></p></li><li><p><span>Tuition Reimbursement</span></p></li><li><p><span>Team Member Discounts</span></p></li><li><p><span>Much More!</span></p></li></ul><p></p><ul><li><p>Manage a small team to launch email and mobile push campaigns via Salesforce Marketing Cloud, Acoustic Campaign and other ancillary platforms</p></li><li><p>Implement complex automated campaigns in collaboration with agencies and internal partners</p></li><li><p>Visualize the entire customer journey to develop a comprehensive Email engagement strategy for each line of business to drive conversion, alleviate friction and create a positive experience</p></li><li><p>Work collaboratively to develop a customer experience strategy that unites and streamlines business processes and enhances team member productivity through effective approaches to system integration and data quality</p></li><li><p>Champion and advocate for customer-centric marketing and CRM tools that enable world-class cross-functional collaboration and data-insights, a single view of the customer from prospect to customer service, and process productivity to drive business goals</p></li><li><p>Negotiate business terms with service providers and ensure invoices are paid in a timely fashion</p></li><li><p>Identify opportunities to improve marketing processes, including opportunities to automate, and launch those projects</p></li><li><p>Use insights to design new messaging/tactics and optimize existing messaging/tactics throughout the customer journey, including creative, segmentation, cadence, frequency, testing and automation</p></li><li><p>Educate partners about trends in the CRM space, including thought leadership, ecosystem providers and technology changes that impact strategy</p></li><li><p>Lead User Acceptance Testing for CRM functionality</p></li><li><p>Assist in the project definition, strategy creation, and accountability of key marketing projects</p></li><li><p>Work with key stakeholders to document and validate business objectives and requirements</p></li><li><p>Manage prioritized project scope and changes, ensuring solutions are standardized, globally scalable, and flexible</p></li><li><p>Communicate proactively with lines of business and champion Email projects on their behalf</p></li><li><p>Work with Data Security team to ensure compliance with local and global regulations</p></li><li><p><span>Responsible to and consistently meets the needs of internal clients. Delivers projects and assignments on time.</span></p></li><li><p>Provide reporting regarding project milestones, deliverable, dependencies, risks and issues</p></li><li><p>Translate, communicate, and prioritize business requests to our development team</p></li><li><p>Manage all aspects of email delivery including platform management, creative review / approval, list creation, deployment and analysis</p></li><li><p>Partner with stakeholders, internal users, customers and development team to gather feedback on the marketing platforms to be used for continuous improvement efforts</p></li><li><p>Hire, develop, manage and inspire the marketing engagement team, including cross-functional teams.</p></li><li><p><span>Acts as a role model and coach while developing employees at all levels using consistent approachable demeanor and clearly articulating objectives.</span></p></li><li><p>Develop and conduct regular training sessions for employees and new hires.</p></li><li><p>Build and execute campaigns and reporting as needed.</p></li><li><p>Perform other job-related functions as assigned</p></li></ul><ul><li><p>Bachelor’s degree in Accounting, Business Administration, Finance or Marketing preferred</p></li><li><p>10+ years of marketing automation and CRM management experience</p></li><li><p>Strong understanding of integrated marketing communications (including but not limited to email, SMS, in app messaging, push messaging, direct mail, loyalty programs)</p></li><li><p>Strong understanding of integrated marketing platforms and how to use them (including but not limited to email, SMS, in app messaging, push messaging, direct mail, loyalty programs)</p></li><li><p>Strong communication and team leadership skills</p></li><li><p>Experience implementing and utilizing an Enterprise-grade CRM Platform</p></li><li><p>Experience with Salesforce Marketing Cloud or Acoustic</p></li><li><p>Experience managing teams to develop creative, build HTML, develop APIs, segment lists and test functionality</p></li><li><p>Project management skills to prioritize and drive initiatives forward</p></li><li><p>Requirements gathering methodology and experience with Agile processes (preferred)</p></li><li><p>Experience with analytics tools</p></li><li><p>Dynamic confident personality with ability to successfully drive projects with minimal guidance Ability to multi-task with critical deadlines, work successfully with teams, and work under pressure</p></li></ul>

application_url:
https://seminolehardrock.wd503.myworkdayjobs.com/en-US/seminolehardrockcareers/job/Support-Services-Headquarters-Building/DIRECTOR-CUSTOMER-ENGAGEMENT_R356


