# job

ext_id: 4411730101
published: 2024-10-15 14:46:49+00:00
title: GCS Business Systems Administrator
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4411730101
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
In this role, we are looking for someone who possesses a blend of technical expertise, strong collaboration skills, and a proactive mindset. The GCS Business Systems Administrator will own employee metadata and permissions for Global Customer Service tools and systems. We aim to be recognized as the best and most trusted customer experience brand in the world!
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<p><strong>What You'll Do</strong></p>
<p><strong></strong></p>
<ul>
<li>Configure, maintain, and analyze applications integral to GCS operations</li>
<li>Develop comprehensive reports and analyses aimed at cost reduction, process enhancement, and vendor contract optimization, aligning with organizational goals</li>
<li>Spearhead the design and implementation of streamlined processes to accommodate evolving roles, systems, and operational demands, prioritizing efficiency and adaptability.</li>
<li>Support implementation of new software releases, including impact analysis, regression testing, scheduling, and change management.</li>
<li>Ensure seamless access and system provisioning for GCS personnel during onboarding and offboarding, collaborating effectively with internal and external stakeholders.</li>
<li>Serve as the primary liaison for system-related issues and bugs while navigating escalation channels within the organization as-needed.</li>
<li>Independently collect and analyze data to identify root causes of system issues, proactively optimizing system functionality and performance.</li>
<li>Maintain proficiency in GCS systems, including Twilio, Amazon Connect, and StubHub proprietary tools.</li>
<li>Conduct regular audits to validate employee permissions and metadata accuracy within GCS systems, ensuring compliance with security protocols.</li>
<li>Provide support for strategic initiatives, leveraging analytical insights and documenting business requirements to drive operational efficiency and system enhancement</li>
</ul>
<p><strong>Who You Are</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Attention to detail</strong> - Accurately and thoroughly accomplishing tasks, ensuring precision and quality in work output.</li>
<li><strong>Technical Proficiency </strong>- Expertise in system configuration, maintenance, and analysis, coupled with proficiency in relevant software and tools.</li>
<li><strong>Work process optimization</strong> - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.</li>
<li><strong>Analytical Skills</strong> - Proficiency in data analysis and root cause identification to address system issues and drive operational improvements.</li>
<li><strong>Communication </strong>- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.</li>
</ul>
<p><strong>What You've Done</strong></p>
<p><strong></strong></p>
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.</li>
<li>2+ years working in Customer Service or with Customer Service teams.</li>
<li>Proficiency with Salesforce or similar CRM softwares.</li>
<li>Proficiency with Microsoft Office (Excel, Word), Salesforce, or similar software.</li>
</ul>
<p><strong>What We Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p><strong></strong></p>
<p><strong></strong></p>
<p><strong></strong></p>
<p><strong></strong></p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412125101
published: 2024-10-15 14:46:49+00:00
title: GCS Executive Customer Care Specialist
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412125101
experience_level: EX
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high-level executive and social media inquiries with urgency, professionalism, and strategic insight. This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations. You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions. Success in this role involves not only resolving immediate issues but also proactively identifying and addressing systemic problems to prevent future escalations. We aim to be recognized as the best and most trusted customer experience brand in the world! 
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
 
<strong>What You'll Do</strong>
<strong></strong>
<ul>
<li><strong>Executive Care:</strong> </li>
<li>Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions. </li>
<li>Tackle complex issues including Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with professionalism and precision. </li>
<li>Communicate difficult messages with empathy, effectively de-escalating challenging situations. </li>
<li>Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences. </li>
<li>Maintain meticulous records of interactions and resolutions to track trends and outcomes. </li>
</ul>
 
<ul>
<li><strong>Social Media: </strong></li>
<li>Serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns with enthusiasm and professionalism while ensuring a positive, professional presence that aligns with the company's brand values. </li>
<li>Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution whenever possible.   </li>
<li>Monitor and moderate online community discussions to maintain respectful and relevant interactions.   </li>
<li>Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.   </li>
<li>Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.</li>
</ul>
<strong></strong>
<p><strong>Who You Are</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Data-Driven Decision Making</strong>: Make informed decisions based on comprehensive data analysis, customer feedback, and organizational objectives.   </li>
<li><strong>Proactive Problem-Solving: </strong>Utilizes advanced analytical skills to identify root causes of complex issues, anticipate future challenges, and implement proactive solutions to prevent escalations. </li>
<li><strong>Strategic Communication:</strong> Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.   </li>
<li><strong>Attention to Detail and Quality: </strong>Ensures accuracy and quality in all aspects of escalated issue resolution, maintaining high standards of excellence and customer satisfaction. </li>
<li><strong>Empathy:</strong> Display deep empathy and patience, crucial for handling sensitive executive escalations and social media interactions. </li>
<li><strong>Technical Proficiency:</strong> Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms. </li>
<li><strong>Adaptability: </strong>Flexibly respond to changing priorities and maintain effectiveness in a dynamic environment. </li>
</ul>
<p><strong>What You've Done</strong></p>
<p><strong></strong></p>
<ul>
<li>2+ years of customer service experience required. </li>
<li>1+ year(s) experience handling executive customer escalations concerns preferred. </li>
<li>Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok). </li>
<li>Prior experience supporting social media platforms preferred. </li>
</ul>
<p><strong></strong></p>
<p> </p>
<p><strong>What we Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p><strong></strong></p>
<p><strong></strong></p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412203101
published: 2024-10-15 14:46:49+00:00
title: GCS Incident Response Sr. Supervisor
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412203101
experience_level: SE
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  
 
In this role, we are looking for someone who has strong leadership, analytical and problem-solving skills. The Incident Response Sr Supervisor role is a key leadership role in ensuring our day-to-day operations run smoothly in the Global Customer Service organization. We aim to be recognized as the best and most trusted customer experience brand in the world! 
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<p><strong>What You'll Do</strong></p>
<p></p>
<ul>
<li>Coach, manage, and support a team of Incident Response Coordinators to ensure efficient and effective operations. </li>
<li>Provide hands-on support and guidance to develop team members' skills and decision-making abilities in issue resolution. </li>
<li>Audit and coach team members to maintain the highest quality standards, ensuring consistent performance excellence. </li>
<li>Manage ongoing reports, interpret performance trends, identify root causes, and contribute to performance improvement efforts. </li>
<li>Execute ad hoc reporting requests within specified SLAs, providing actionable insights to drive business performance improvement. </li>
<li>Proactively identify improvement opportunities, partner with business units to execute tests, measure results, and lead change initiatives. </li>
<li>Facilitate issue resolution through investigation, analysis, and effective collaboration with cross-functional partners. </li>
<li>Support incident resolution by communicating effectively with impacted customers and facilitating necessary actions. </li>
</ul>
<p><strong>Who You Are</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Leadership</strong>: Coach and mentor others on data analysis and manipulation, while continuously developing individual data and analytics skills. </li>
<li><strong>Strong Analytical skills</strong>: Demonstrate strong analytical skills, developing and evaluating complex data sets to extract actionable insights for informed decision-making. Ability to synthesize complex information into a clear, concise narrative. </li>
<li><strong>Personal Initiative</strong>: Self-starter with exceptional organizational skills, capable of managing multiple assignments, projects, and meetings. Works autonomously while maintaining transparency into key decisions, issues, and status updates. </li>
<li><strong>Business Acumen:</strong> Possess a deep understanding of business operations, effectively navigating the organization, connecting the dots, and leveraging financial experience. Develops a thorough understanding of business needs and aligns strategic goals and tactical objectives with data-driven decisions. </li>
<li><strong>Communication</strong>: Strong interpersonal, organizational, and communication skills (written &amp; verbal) across various functional areas and organizational levels. Effective in one-on-one, small and large group settings, and with diverse styles and position levels. </li>
<li><strong>Stakeholder Management</strong>: Proactively manage stakeholder expectations, communicate progress, and provide effective leadership and oversight for issue resolution. </li>
<li><strong>Problem Solving</strong>: Identify challenges, develop creative solutions, and implement strategies to overcome obstacles, maintaining a solution-oriented attitude. </li>
<li><strong>Collaboration</strong>: Build partnerships and collaborate with others across the organization to achieve shared objectives, fostering trust and support. Actively listens, provides timely and helpful information, and encourages the open expression of diverse ideas and opinions. </li>
</ul>
<p><strong>What You've Done</strong></p>
<p></p>
<ul>
<li>BS/BA degree or equivalent work experience. </li>
<li>5+ years related professional experience in Data/Business Analysis. </li>
<li>Experience directly or indirectly leading others, coaching and mentoring them toward business outcomes. </li>
<li>Strong understanding of the live event and/or secondary ticketing industries. </li>
<li>Advanced SQL or equivalent skills. </li>
<li>Familiarity with PowerBI or equivalent reporting tools. </li>
<li>Basic knowledge of testing, databases, report writing, and statistical software and MS office applications. </li>
<li>Experience with large-scale contact centers, global operating environments, or eCommerce / Tech is preferred. </li>
</ul>
<p><strong>What We Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p><strong></strong></p>
<p></p>
<p><strong></strong></p>
<p></p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412228101
published: 2024-10-15 14:46:49+00:00
title: GCS Internal Communications Manager
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412228101
experience_level: EN
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  
 
In this role, we are looking for someone who is a strong communicator across multiple formats and has a passion for building a positive company culture. The Internal Communications Manager role is responsible for creating, developing, and delivering communication plans and employee engagement initiatives in the Global Customer Service organization. We aim to be recognized as the best and most trusted customer experience brand in the world! 
 
<strong>This is a Full-Time role which begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<p><strong>What You'll Do</strong></p>
<p><strong></strong></p>
<ul>
<li>Plan, manage, and deliver communication projects for the business, handling multiple projects simultaneously to meet business deadlines. </li>
<li>Use creativity throughout each stage, from concept to design, ensuring business satisfaction with the final output. </li>
<li>Partner effectively with senior leadership, business units, HR representatives, and other stakeholders to develop communication and change management strategies and execution for the Global Customer Service organization. </li>
<li>Work with the Leadership Team and key partners to understand and execute communication plans and organization-wide events including creating presentations for All Hands, People Leader meetings, TV Monitor displays. </li>
<li>Manage a program of employee engagement activities with cross-functional teams. </li>
<li>Proactively identify internal pain points and provide feedback and potential solutions through events, communications, or creative multimedia projects to inspire and motivate employees. </li>
<li>Be the voice of the employee and customer, helping to bring cultural objectives to life. </li>
<li>Provide insights and partners to create change management plans. </li>
<li>Stay informed about industry trends, standards, and innovations, recommending new strategies and tactics. </li>
</ul>
<p><strong></strong></p>
<p><strong>Who You Are</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Business Acumen:</strong> Strong business acumen, effectively navigating the organization to achieve results. </li>
<li><strong>Leadership:</strong> Trusted consultancy leadership in a large, complex, and diverse global organization. Positive outlook, inspiring others to see the vision and deliver desired outcomes. </li>
<li><strong>Project Management and Organization:</strong> Excellent project management skills, managing multiple assignments, projects, and meetings with meticulous attention to detail. Skilled in delivering on desired results, determining priorities, clarifying next steps, and delegating effectively to meet deadlines. </li>
<li><strong>Change Management: </strong>Demonstrated ability to drive large-scale change management within complex, geographically dispersed organizations. Highly capable change leader with outstanding organizational change management skills. </li>
<li><strong>Communication: </strong>Strong interpersonal and communication skills, both written and verbal, synthesizing complex information into a clear, concise narrative. Ability to adapt communication style and information synthesis based on the audience. </li>
<li><strong>Stakeholder Management:</strong> Proactively manage stakeholder expectations, communicate progress, and provide effective leadership for issue resolution. </li>
<li><strong>Collaboration: </strong>Outstanding collaboration and partnership capabilities, skilled in conflict resolution, persuasion, and negotiation. Experience collaborating with and coaching senior executives on communication and presentation skills. </li>
</ul>
<p><strong></strong></p>
<p><strong>What You've Done</strong></p>
<p><strong></strong></p>
<ul>
<li>BS/BA degree or equivalent work experience. </li>
<li>4+ years related professional experience in communications or multimedia communications. </li>
<li>Proven experience with design and efficiency tools like MS PowerPoint, Forms, Word, Excel. </li>
<li>Experience with video production, videography, production planning, execution and distribution of video assets is a plus. </li>
<li>Experience in designing and setting up on-site video shoots and end-to-end video production preferred. </li>
<li>Experience with design and efficiency tools like Adobe Photoshop, Illustrator, After Effects, Premiere or Final Cut Pro, Canva preferred. </li>
<li>Experience with large-scale contact centers, global operating environments, or eCommerce / Tech is preferred. </li>
</ul>
<p><strong>What We Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p><strong></strong></p>
<p><strong></strong></p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412277101
published: 2024-10-15 14:46:49+00:00
expired: 2024-10-19 14:12:01+00:00
title: GCS Junior Business Systems Administrator
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412277101
experience_level: EN
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p><strong></strong></p>
In this role, we are looking for someone who possesses a blend of technical expertise, strong collaboration skills, and a proactive mindset. The Jr. GCS Business Systems Administrator will update employee metadata and permissions for Global Customer Service tools and systems. We aim to be recognized as the best and most trusted customer experience brand in the world! 
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<p><strong>What You'll Do</strong></p>
<p></p>
<ul>
<li>Onboard, update, and offboard personnel inGCS systems, collaborating effectively with internal and external stakeholders. </li>
<li>Conduct regular audits to ensure employee permissions and metadata accuracy in GCS systems. </li>
<li>Develop ad hoc reports and analyses to assess the state of employee metadata and system performance, ensuring accuracy and compliance with organizational standards. </li>
<li>Maintain proficiency in GCS systems, including Twilio, Amazon Connect, and StubHub proprietary tools. </li>
<li>Collaborate with cross-functional teams to identify opportunities for system improvements and enhancements, advocating for changes that align with organizational goals and priorities. </li>
</ul>
<p></p>
<p><strong>Who You Are</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Attention to detail</strong> - Accurately and thoroughly accomplishing tasks, ensuring precision and quality in work output. </li>
<li><strong>Technical Proficiency -</strong> Expertise in system configuration, maintenance, and analysis, coupled with proficiency in relevant software and tools. </li>
<li><strong>Communication -</strong> Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.   </li>
<li><strong>Data literacy </strong>- Able to comprehend, analyze, and communicate with data effectively. </li>
<li><strong>Manages ambiguity </strong>- Operating effectively, even when things are not certain, or the way forward is not clear. </li>
</ul>
<p><strong></strong></p>
<p> </p>
<p><strong>What You've Done</strong></p>
<p></p>
<ul>
<li>2+ years working in Customer Service or with Customer Service teams. </li>
<li>Proficiency with Salesforce or similar CRM softwares. </li>
<li>Proficiency with Microsoft Office (Excel, Word), Salesforce, or similar software. </li>
</ul>
<p></p>
<p> </p>
<p><strong>What We Offer</strong></p>
<p></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p></p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4420739101
published: 2024-10-15 14:46:49+00:00
title: GCS Outsource Account Manager
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4420739101
experience_level: MI
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><strong>Outsource Account Manager, Global Customer Service </strong>

In this role, we are looking for someone who has experience managing global outsource operations includingimplementing and maintaining the most efficient and productive outsource customer service relationship, ensuring contractual accountability, and ensuring a high-quality engaging experience for our customers when interacting with customer service. The Outsource Account Manager role is a key leadership role in deliveringhigh-quality, cost-efficient customer service operations in the Global Customer Service organization. We aim to be recognized as the best and most trusted customer experience brand in the world! 
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>

 
<strong>Responsibilities:</strong> 

<ul>
<li>Develop and execute strategies for effective outsource partner management, ensuring alignment with business objectives. </li>
<li>Lead partner onboarding from RFP issuance, evaluation, and selection through successful onboarding and operationalization. </li>
<li>Ensure a high-quality customer service experience through excellence in outsource operational management,ensuring sufficient staffing and language support for contact deliveryand delivery of contractual requirements. </li>
<li>Responsible for contract drafting, renewals, amendments, and change orders related to outsource partnerships partnering with the legal team on all aspects of contract management. </li>
<li>Monitor and report outsource partner compliance with contractual agreements, identifying and addressing any discrepancies. </li>
<li>Regularly report on BPO performance and compliance, ensuring alignment to expectation and addressing deviations with internal area owners. </li>
<li>Coordinate with internal BPO engagement and support teams to ensure effectiveness of overall programs. </li>
<li>Ensure timely delivery of accurate invoices and effectively managing outsource contracts and amendments. </li>
<li>Create and execute project plans for new outsource programs or other related projects, ensuring adherence to established milestones and delivery of business objectives. </li>
<li>Establish and promote a culture of continuous improvement for outsource operations, identifying opportunities for enhancement and implementing best practices. </li>
<li>Develop and maintain effectiverelationships and proactive communication with outsource partners and internal stakeholders to ensure overall success. </li>
</ul>

 
<strong>Competencies:</strong> 

<ul>
<li><strong>Ensures accountability:</strong> Holding self and others accountable to meet commitments.  </li>
<li><strong>Communicates and collaborates effectively:</strong> Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.  </li>
<li><strong>Drives results</strong>: Consistently achieving results, even under tough circumstances.  </li>
<li><strong>Data literacy: </strong>Able to comprehend, analyze, and communicate with data effectively. </li>
<li><strong>Business insight:</strong> Applying knowledge of business and the marketplace to advance the organization’s goals.  </li>
<li><strong>Manages complexity</strong>: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.  </li>
<li><strong>Plans and aligns: </strong>Planning and prioritizing work to meet commitments aligned with organizational goals.  </li>
</ul>
<p><strong>What You've Done:</strong></p>
<ul>
<li>5+ years’ experiencein outsource partner management or related role. </li>
<li>Experience in contract management preferred. </li>
<li>Project management experience preferred. </li>
<li>Experience with large-scale contact centers, global operating environments, or eCommerce Tech preferred. </li>
<li>Experience and expertise with MS Office (word, excel), PowerPoint, and project management tools such as Airtable and JIRA preferred.  </li>
</ul>
<p><strong>What We Offer: </strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p> </p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412306101
published: 2024-10-15 14:46:49+00:00
title: GCS Reporting Coordinator
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412306101
experience_level: SE
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p><strong></strong></p>
StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  
 
In this role, we are looking for someone who is adept at data analytics and problem solving. The GCS Reporting Specialist will play a crucial role in ensuring operational efficiency within our Global Customer Service organization. We aim to be recognized as the best and most trusted customer experience brand in the world
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<p><strong> </strong></p>
<p><strong>What You'll Do</strong></p>
<p></p>
<ul>
<li>Build and maintain dashboards that provide Customer Service Department stakeholders with actionable insights.</li>
<li>Establish and track KPIs to measure the performance of our operations and drive resource allocation.</li>
<li>Triage and complete inbound requests for changes, corrections, and creation of new dashboards.</li>
<li>Build and maintain comprehensive documentation explaining the use and importance of dashboards and metrics.</li>
<li>Provide insights and supporting data to improve top-line KPIs, such as service levels, employee productivity, and service quality.</li>
<li>Communicate complex data insights in a clear and concise manner to various stakeholders.</li>
<li>Partner with Product Team to implement new metrics and integrate them into existing systems.</li>
<li>Work with Product Strategy Associates to design, implement, and optimize data models and databases for efficient reporting and analytics.</li>
<li>Conduct in-depth data analysis to identify trends, variances, and opportunities for process improvement.</li>
<li>Ensure data integrity and accuracy through rigorous testing and validation processes.</li>
</ul>
<p></p>
<p><strong>Who You Are</strong></p>
<p></p>
<ul>
<li><strong>Data analysis and interpretation</strong> - Skill in monitoring, tracking, and analyzing operational data to identify trends, variances, and process improvement opportunities.</li>
<li><strong>Problem solving </strong>- Able to identify, analyze, and solve problems effectively and efficiently.</li>
<li><strong>Manages complexity </strong>- Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.</li>
<li><strong>Communication</strong> - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.</li>
<li><strong>Technical proficiency</strong> - Expertise in system configuration, maintenance, and analysis, coupled with proficiency in relevant software and tools.</li>
</ul>
<p></p>
<p><strong>What You've Done</strong></p>
<p></p>
<ul>
<li>Bachelor’s degree in STEM, Economics, or equivalent experience.</li>
<li>2+ years with a procedural programming language (e.g: SQL).</li>
<li>2+ years experience with Tableau, Power BI, or similar data visualization software</li>
<li>Experience in a customer service or contact center environment.</li>
<li>Strong understanding of data warehousing and ETL processes is a plus.</li>
</ul>
<p></p>
<p><strong>What We Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p><strong></strong></p>
<p> </p>
<p> </p>
<p> </p>
<p> </p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412315101
published: 2024-10-15 14:46:49+00:00
title: GCS Training Coordinator
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412315101
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p><strong></strong></p>
In this role, we are looking for someone who excels in organizational skills, possesses a strong attention to detail, and demonstrates proficiency in coordinating training programs and schedules. The Training Coordinator role is an important part of the Global Customer Service organization, responsible for the planning, scheduling, and reporting of our global training programs. We aim to be recognized as the best and most trusted customer experience brand in the world! 
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<p> </p>
<p><strong>What You'll Do</strong></p>
<p></p>
<ul>
<li>Assist with the onboarding process for new hires, including coordinating orientation sessions, system accesses, and schedule information.  </li>
<li>Provide administrative assistance to trainers by managing payroll, working with the HR team on attendance or behavior concerns, and maintaining trainer checklists and reference guides.  </li>
<li>Maintain training calendars and track trainer availability for both internal and BPO partner locations.  </li>
<li>Partner with GCS leaders to transition new hires to production. </li>
<li>Coordinate logistical arrangements for training sessions, including booking training rooms or facilities, arranging equipment set-up, and ensuring that necessary materials and resources are available for trainers and trainees. </li>
<li>Pull and analyze data on training performance, including attendance, completion rates, and evaluation scores, and communicate findings to trainers, training leadership and other key stakeholders. </li>
</ul>
<p><strong>Who You Are</strong></p>
<p></p>
<ul>
<li><strong>Time management: </strong>Proficient in managing time effectively to prioritize tasks, meet deadlines, and achieve objectives within allocated time frames. Flexible, adaptable, and able to autonomously handle various tasks in a dynamic, fast-paced, iterative development environment with a short turn-around time. </li>
<li><strong>Collaboration: </strong>Ability to collaborate effectively with cross-functional teams to address challenges, drive change, and achieve shared objectives. </li>
<li><strong>Communication:</strong> Strong interpersonal, organizational and communication skills (written &amp; verbal). Clear and concise communication skills for effectively conveying training information and performance data. </li>
<li><strong>Analytical skills:</strong> Proficiency in analyzing complex data sets and deriving actionable insights to inform decision-making and improve training performance, identify trends, and inform data-driven decisions for continuous improvement. </li>
<li><strong>Global perspective: </strong>Taking a broad view when approaching issues, using a global lens. </li>
</ul>
<p></p>
<p> </p>
<p><strong>What You've Done</strong></p>
<p></p>
<ul>
<li>Knowledge of call center operations, including customer service, call handling procedures, and performance metrics. </li>
<li>Proficiency in utilizing various training and reporting tools and technologies, such as learning management systems, Microsoft Suite, Zoom, etc. </li>
<li>Ability to lead by example, inspire team members, and cultivate a culture of continuous improvement and accountability within the training program. </li>
<li>Project and/or program management experience preferred. </li>
</ul>
<p></p>
<p><strong>What We Offer</strong></p>
<p></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p> </p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412037101
published: 2024-10-15 14:46:49+00:00
title: GCS VIP Relations Specialist
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412037101
experience_level: SE
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p>In this role, we are looking for a customer-first focused individual who is both detail-oriented and experienced in handling high-value accounts with professionalism and precision. As a VIP Relations Specialist at StubHub, you will play a crucial role in elevating our customer service offerings, specializing in high-value transactions that demand exceptional, white-glove service. You will proactively monitor and engage with VIP customers, ensuring that from beginning to end, their experience is seamless and exemplary. In this dynamic, fast-paced environment, your ability to deliver outstanding results will be key to driving success. We aim to be recognized as the best and most trusted customer experience brand in the world! </p>
<p><strong>This full-time position may require weekend, holiday, daytime, and/or evening hours. </strong></p>
<p><strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong></p>
<p><strong>What You'll Do</strong></p>
<ul>
<li>Provide prompt, professional, and courteous assistance to customers via multiple communication channels (phone, email, chat) regarding high dollar transactions, ensuring a high level of satisfaction and resolution.</li>
<li>Guide customers through the transaction processes, offering step-by-step support and troubleshooting.</li>
<li>Proactively identify, investigate, and resolve customer issues or concerns related to high value transactions promptly and effectively, collaborating with relevant departments to ensure a quick resolution.</li>
<li>Accurately document customer interactions and transactions, and generate reports to track trends, identify recurring issues, and suggest improvements for customer support processes.</li>
<li>Proactively identify opportunities to enhance customer support procedures, streamline processes, and contribute to the improvement of customer experience within high value transactions.  </li>
<li>Build customer relationships to increase order value and future purchases from high value buyers.  </li>
</ul>
<p><strong>What You've Done</strong></p>
<ul>
<li>2+ years of experience in customer service or a related role, with demonstrated success.  </li>
<li>Proven track record of achieving and exceeding performance targets and driving continuous improvement initiatives.</li>
<li>Experience in managing accounts or providing specialized support in industries with high-value transactions, such as finance, luxury retail, or hospitality.</li>
<li>Familiarity with the dynamic live event landscape, ticketing systems, and primary ticketing platforms.  </li>
<li>Proficiency in Microsoft Office and CRM software.  </li>
</ul>
<p><strong>Who You Are</strong></p>
<ul>
<li><strong>Problem Solving: </strong>Utilizes analytical skills to dissect complex issues and make informed decisions that engineer long-term solutions based on data analysis, customer feedback, and organizational objectives to enhance customer satisfaction.</li>
<li><strong>Communication: </strong>Communicates effectively with team members, management, and stakeholders to convey ideas, provide guidance, and foster collaboration.</li>
<li><strong>Attention to Detail: </strong>Exhibits meticulous attention to detail in every customer interaction, ensuring precision in transaction processing and data management.</li>
<li><strong>Customer Advocate: </strong>Champions customer needs, ensuring that their concerns are prioritized and addressed promptly, fostering loyalty and long-term engagement.</li>
<li><strong>Relationship Building: </strong>Builds and maintains strong relationships with customers, team members, and stakeholders to drive engagement and loyalty.</li>
<li><strong>Technological Proficiency: </strong>Stays current with relevant technology and CRM platforms that enhance customer interaction and service delivery, ensuring efficiency and accuracy.</li>
<li><strong>Adaptability: </strong>Adapts quickly to changing priorities and business needs, demonstrating flexibility and resilience in a dynamic environment. </li>
</ul>
<p><strong>What We Offer </strong></p>
<p></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p></p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4408239101
published: 2024-10-15 14:46:49+00:00
title: Global Benefits Lead
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4408239101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
The Global Benefits Lead is a key leadership position responsible for overseeing the design, implementation, and management of all global benefits programs for our organization. You will be leading our team and collaborating with stakeholders globally to ensure our benefit programs align with our business strategy and meet the needs of our diverse workforce.
 
<strong>This role will be based either out of our New York, NY or Santa Monica, CA, office and has a hybrid (3 in-person days per week) work schedule.</strong>
<p><strong>What You'll Do</strong></p>
<p><strong></strong></p>
<ul>
<li>Develop and implement global benefits strategy, policies, and procedures that support our business goals and attract and retain top talent</li>
<li>Lead the design, development, and delivery of innovative and engaging benefit programs that differentiate us as an employer of choice</li>
<li>Ensure compliance with all local laws, regulations, and reporting requirements related to benefits programs</li>
<li>Partner with key stakeholders to understand their needs and develop benefit programs that support their objectives and the needs of their teams</li>
<li>Source, negotiate, and manage vendor relationships to ensure we are getting the best value for our benefits spend</li>
<li>Manage and develop a global benefits analyst to support the delivery of our benefits programs</li>
</ul>
<p><strong></strong></p>
<p><strong>What You've Done</strong></p>
<p><strong></strong></p>
<ul>
<li>10+ years of experience in global benefits design and management, with a deep understanding of benefit practices in EMEA and North America</li>
<li>Strong knowledge of compliance requirements for benefits programs, including experience with LOA, ADA, and other compliance programs</li>
<li>CBP (Certified Benefits Professional) and/or global certification preferred</li>
<li>Experience administering 401k and managing global pension plans</li>
<li>Strong vendor management experience, including experience negotiating contracts and managing vendor relationships</li>
<li>Bachelor's degree or equivalent work experience required</li>
</ul>
<p><strong></strong></p>
<p><strong>Who You Are</strong></p>
<p><strong></strong></p>
<ul>
<li>Knowledgeable about global benefit offerings and emerging trends in benefits practices.</li>
<li>Collaborative and energetic, with the ability to inspire and motivate your team and stakeholders.</li>
<li>Detail-oriented but also able to think strategically and see the big picture.</li>
<li>Strong communication and change management skills, with the ability to effectively communicate complex benefit programs to employees and senior leaders.</li>
<li>Empathetic and practical, with the ability to balance employee needs with business priorities.</li>
<li>Able to collaborate across boundaries and build strong relationships with stakeholders.</li>
</ul>
<p><strong></strong></p>
<p><strong>What We Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p><strong></strong></p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$160,000</span><span>—</span><span>$205,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412272101
published: 2024-10-15 14:46:49+00:00
title: Global Customer Success, Manager
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412272101
experience_level: MI
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p>StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  </p>
<p>The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department, ensuring a high level of service delivery and customer satisfaction. Success in this role requires strong leadership skills, strategic thinking, and a passion for driving results. The ideal candidate will be a proactive problem-solver with excellent communication abilities and a track record of leading teams to success.</p>
<p><strong>This full-time position may require weekend, holiday, daytime, and/or evening hours. </strong></p>
<p><strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong></p>
<p><strong>What You'll Do</strong></p>
<ul>
<li>Lead, coach, and develop a team of Customer Service Supervisors to deliver exceptional service and achieve performance targets.</li>
<li>Implement strategies to optimize agent and supervisor performance, including setting and monitoring KPIs for defined quality and productivity metrics.</li>
<li>Collaborate with leadership and cross-functional teams to identify opportunities for process improvements and implement solutions to enhance the customer experience.</li>
<li>Leverage available data to identify trends and opportunities that increase resolution rates and reduce customer contacts.</li>
<li>Monitor and manage performance of team members to ensure an always effective and productive workforce.</li>
<li>Provide one-to-one feedback to team members that support their professional development and growth</li>
<li>Act as a secondary point of escalation for complex customer inquiries and complaints, ensuring timely resolution and customer satisfaction.</li>
<li>Ensure adherence to company policies and procedures, as well as compliance with regulatory requirements.</li>
<li>Prepare and present regular updates on departmental performance, including key metrics, insights, and learnings, to senior management.</li>
<li>Act as a culture ambassador; actively embody the StubHub operating principles while encouraging others to do the same</li>
</ul>
<p><strong>Who You Are</strong></p>
<ul>
<li><strong>Leadership </strong>- Ability to inspire, motivate, and empower team members to achieve excellence and drive results.</li>
<li><strong>Performance Management </strong>- Experience in setting and monitoring performance metrics and KPIs to drive continuous improvement and achieve organizational goals.</li>
<li><strong>Communication </strong>- Excellent verbal and written communication skills to convey information clearly and effectively across all levels of the organization.</li>
<li><strong>Team Building </strong>- Skill in building and fostering a collaborative and inclusive team environment that promotes engagement and accountability.</li>
<li><strong>Time Management </strong>- Efficiently manages workload and prioritizes tasks to meet or exceed performance targets.</li>
<li><strong>Problem Solving</strong> - Strong analytical and problem-solving skills to identify root causes of issues and develop effective solutions.</li>
<li><strong>Customer Focus </strong>- Commitment to prioritizing the needs and satisfaction of customers in all decision-making and actions.</li>
<li><strong>Adaptability</strong> - Ability to thrive in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and business needs.</li>
</ul>
<p><strong>What You've Done</strong></p>
<ul>
<li>4+ years' experience in customer service-related industry preferred.</li>
<li>3+ years of experience in a customer service leadership or a related role, with demonstrated success.</li>
<li>Proven track record of leading teams to achieve and exceeding performance targets</li>
<li>Demonstrated analytical skills, with comfortability extracting insights from data</li>
<li>Experience working in a performance-driven culture is a plus.</li>
<li>Proficiency in Microsoft Office and CRM software</li>
<li>Certification in customer service management or relevant training programs is desirable</li>
</ul>
<p><strong>What We Offer</strong></p>
<ul>
<li><strong>Accelerated Growth Environment</strong>: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package</strong>: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package</strong>: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events</strong>: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412286101
published: 2024-10-15 14:46:49+00:00
title: Global Customer Success, Representative
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412286101
experience_level: SE
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p>StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  </p>
<p>As a Customer Service Representative at StubHub, you will be our valued customers' first point of contact, providing exceptional service and resolving inquiries efficiently. This role requires a proactive mindset, excellent communication skills, and a passion for delivering results. You will be able to work in a dynamic, fast-paced environment where performance is celebrated and rewarded.  </p>
<p><strong>This full-time position may require weekend, holiday, daytime, and/or evening hours. </strong></p>
<p><strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong></p>
<p><strong>What You'll Do</strong></p>
<ul>
<li>Handle inbound customer inquiries via phone, email, and chat professionally and efficiently.</li>
<li>Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.</li>
<li>Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.  </li>
<li>Maintain up-to-date knowledge of products, services, and company policies.</li>
<li>Collaborate with cross-functional teams to improve processes and optimize the customer experience. </li>
<li>Be friendly, reliable, and on-time, showing initiative and ownership across all assigned tasks. </li>
</ul>
<p><strong>Who You Are</strong></p>
<ul>
<li>Demonstrates a deep understanding of customer needs and strives to exceed expectations in every interaction.</li>
<li>You are driven to achieve and surpass performance metrics and committed to delivering exceptional service and results.  </li>
<li>An articulate, empathetic communicator who can convey information clearly and effectively across various channels.</li>
<li>Analytical thinker who can identify issues, evaluate options, and implement effective solutions.</li>
<li>Meticulous and thorough in handling customer inquiries and ensuring accuracy in all tasks.</li>
<li>Efficiently manages workload and prioritizes tasks to meet or exceed performance targets.</li>
<li>Ability to navigate through computer programs with ease.</li>
<li>Ability to exercise sound judgment in decision-making, consistently aligning actions with established company policies and procedures. </li>
</ul>
<p><strong>What You've Done</strong></p>
<ul>
<li>Proven experience in customer service or a related role (1+ years preferred)</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficiency in Microsoft Office and CRM software.</li>
<li>Ability to type a minimum of 23 words per minute.</li>
<li>Ability to multitask and prioritize in a fast-paced environment.</li>
<li>Experience working in a performance-driven culture is a plus.</li>
<li>Proficiency in the English language required; additional language proficiencies preferred  </li>
<li>Certification in customer service or relevant training programs is desirable. </li>
</ul>
<p><strong>What We Offer</strong></p>
<ul>
<li><strong>Accelerated Growth Environment</strong>: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package</strong>: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package</strong>: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events</strong>: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412364101
published: 2024-10-15 14:46:49+00:00
title: Global Customer Success, Senior Manager - Specialty
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412364101
experience_level: SE
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  
 
The Global Customer Service Senior Manager for our Specialty team is responsible for overseeing the strategic direction and day-to-day operations of the customer service department, leading a team of managers and supervisors to deliver exceptional service and drive performance results. Success in this role requires a strategic mindset, strong leadership abilities, and a passion for exceeding customer expectations. The ideal candidate will have a proven track record of driving results in a fast-paced, dynamic environment. 
 
This Senior Manager will lead all global specialty functions including VIP (customers with high value orders receiving white glove, proactive service), ECC (executive escalation resolution), Compliance/Legal/GDPR teams as well as our Incident Response Team.
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<p><strong>What You'll Do</strong></p>
<ul>
<li>Develop and implement strategic initiatives to optimize departmental performance, enhance the customer experience, and achieve organizational goals. </li>
<li>Lead and mentor a team of customer service managers and supervisors, providing guidance, support, and professional development opportunities. </li>
<li>Set and monitor departmental KPIs and service level agreements, identifying areas for improvement and implementing strategies to drive performance excellence. </li>
<li>Partner with analytics resources and leverage available data to identify trends and opportunities that increase resolution rates and reduce customer contacts.  </li>
<li>Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness. </li>
<li>Ensure adherence to company policies and procedures, as well as compliance with regulatory requirements. </li>
<li>Monitor industry trends and best practices to identify opportunities for innovation and service enhancements. </li>
<li>Prepare and present regular reports on departmental performance, including key metrics, insights, and recommendations, to senior leadership. </li>
<li>Foster a culture of accountability, collaboration, and continuous improvement within the customer service team. </li>
</ul>
<p><strong>Who You Are</strong></p>
<ul>
<li><strong>Strategic Leadership </strong>- Ability to develop and implement strategic initiatives to achieve organizational goals and drive performance excellence.</li>
<li><strong>Strategic Thinking </strong>- Ability to anticipate future challenges and opportunities and develop proactive strategies to address them.</li>
<li><strong>Change Management</strong> - Experience leading organizational change initiatives and driving adoption of new processes and procedures.</li>
<li><strong>Performance Management</strong> - Demonstrated ability to set and monitor performance metrics and KPIs to drive continuous improvement and achieve results.</li>
<li><strong>Communication</strong> - Excellent verbal and written communication skills to convey information clearly and effectively across all levels of the organization, including executives, department heads and external partners.</li>
<li><strong>Problem Solving</strong> - Strong analytical and problem-solving skills to identify root causes of issues and develop effective solutions.</li>
<li><strong>Team Building</strong> - Skill in building and fostering a collaborative and inclusive team environment that promotes engagement and accountability.</li>
<li><strong>Customer Focus</strong> - Commitment to prioritizing the needs and satisfaction of customers in all decision-making and actions.</li>
<li><strong>Adaptability</strong> - Ability to thrive in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and business needs.</li>
</ul>
<p><strong>What You've Done</strong></p>
<ul>
<li>5+ years' experience in customer service-related industry preferred.  </li>
<li>4+ years of experience in a customer service leadership or a related role, with demonstrated success.  </li>
<li>Proven track record of leading teams to achieve and exceed performance targets  </li>
<li>Demonstrated analytical skills, with comfortability extracting insights from data  </li>
<li>Experience working in a performance-driven culture is a plus. </li>
<li>Proficiency in Microsoft Office and CRM software </li>
<li>Certification in customer service management or relevant training programs is desirable. </li>
</ul>
<p><strong>What We Offer</strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p> </p>
<p> </p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412372101
published: 2024-10-15 14:46:49+00:00
title: Global Customer Success, Supervisor
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412372101
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><strong></strong>
StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  
 
As a Customer Service Supervisor, you will lead and support our customer service team in exceeding performance targets and delivering unparalleled service to our valued customers. The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring adherence to quality standards, and driving operational excellence. This role requires strong leadership skills, effective communication abilities, and a passion for delivering results. The ideal candidate will have previous experience in a supervisory role, with a track record of driving performance improvements and fostering a positive team environment.
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<strong>  </strong>
<p><strong>What You'll Do</strong></p>
<p></p>
<ul>
<li>Supervise and coach a team of customer service representatives to achieve performance targets and deliver exceptional customer service. </li>
<li>Monitor team performance metrics, including contact and interaction quality, customer satisfaction scores, and adherence to service level agreements. </li>
<li>Provide ongoing feedback and performance evaluations to team members, identifying areas for improvement and implementing training initiatives as needed. </li>
<li>Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction. </li>
<li>Collaborate with cross-functional teams to implement process improvements and enhance the customer experience. </li>
<li>Maintain accurate records of customer interactions, feedback, and resolutions in the company's CRM system. </li>
<li>Conduct regular team meetings to communicate goals, initiatives, and performance expectations. </li>
<li>Foster a culture of accountability, teamwork, and continuous improvement within the customer service team. </li>
<li>Oversee the growth and performance of agents through mentoring and performance management. </li>
<li>Provide personalized guidance and feedback through goal setting and facilitating individual development plans. </li>
</ul>
<p></p>
<p><strong>Who You Are</strong></p>
<p></p>
<ul>
<li>Ability to inspire, motivate, and empower team members to achieve performance targets and deliver exceptional service. </li>
<li>Experience setting and monitoring performance metrics and KPIs to drive continuous improvement and achieve organizational goals.  </li>
<li>Excellent verbal and written communication skills to convey information clearly and effectively across all levels of the organization. </li>
<li>Strong analytical and problem-solving skills to identify root causes of issues and implement effective solutions. </li>
<li>Commitment to prioritizing customers' needs and satisfaction in all decision-making and actions. </li>
<li>Skill in building and fostering a collaborative and inclusive team environment that promotes engagement and accountability. </li>
<li>Ability to adapt to changing priorities and business needs in a fast-paced environment. </li>
<li>Experience providing constructive feedback, coaching team members to improve performance, and supporting their professional growth and development.</li>
</ul>
<p></p>
<p> </p>
<p><strong>What You've Done</strong></p>
<p><strong></strong></p>
<ul>
<li>3+ years experience in customer service or related role </li>
<li>1+ years of previous experience in a supervisory or leadership role in customer service or a related field. </li>
<li>Excellent verbal and written communication skills. </li>
<li>Proficiency in Microsoft Office and CRM software. </li>
<li>Ability to multitask and prioritize in a fast-paced environment. </li>
<li>Experience working in a performance-driven culture is a plus. </li>
<li>Certification in customer service or relevant training programs is desirable.</li>
</ul>
<p><strong></strong></p>
<p><strong>What We Offer</strong></p>
<p></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p></p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4408753101
published: 2024-10-15 14:46:49+00:00
title: Group Product Manager - Consumer Experience
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4408753101
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>
The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.
 
<strong>This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.</strong>
<p><strong>What You'll Do</strong></p>
<p></p>
<ul>
<li>Drive multiple product areas within the Core Experience ecosystem </li>
<li>Help build and manage a talented and diverse team of product managers that integrate into independent product or feature teams </li>
<li>Work collaboratively with engineers, designers, copywriters and data scientists and foster a common team identity rooted in customer and business success </li>
<li>Foster creative and innovative feature ideation within the team and stimulate participation from all members </li>
<li>Develop roadmaps that balance short-term optimization with long-term strategic bets and investments </li>
<li>Develop frameworks to prioritize features based on sound estimations of business value and complexity </li>
<li>Utilize hypothesis-driven experimentation (multivariate testing) to understand cause and effect without bias </li>
<li>Analyze user data and make sound inferences to answer questions and support decision-making </li>
<li>Develop fluency in the underlying architecture, codebase and technologies of the product platform </li>
</ul>
<p></p>
<p><strong>What You've Done</strong></p>
<p></p>
<ul>
<li>8+ years of product management experience in consumer web or mobile (native) products </li>
<li>2+ years of experience managing product managers </li>
<li>BS or MS in STEM, Economics, Psychology or close equivalent preferred</li>
<li>Record of successfully launching consumer-impacting features or products</li>
<li>Record of working collaboratively with engineers and designers</li>
<li>Record of using analytics to support decision-making</li>
<li>Excellent written and verbal communication; ability to present to diverse non-technical audiences </li>
</ul>
<p></p>
<p></p>
<p><strong>What We Offer</strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p> </p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$270,000</span><span>—</span><span>$325,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4418346101
published: 2024-10-15 14:46:49+00:00
title: Implementation Manager
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4418346101
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
StubHub is seeking for an Implementation Manager to join our Seller Experience team. The Seller Experience team is responsible for the end-to-end product experience for all our sellers that come through our web, API and mobile platforms.  The team sits at the forefront of fulfilling StubHub’s mission to become the go-to destination for accessing global live events by directly impacting the product that millions of fans interact with every day.  In this role, you will work closely with world-class engineers, product managers and data scientists. 
 
<strong>This role will be based in our Los Angeles, CA, office and has a hybrid (3 in-person days per week) work schedule.</strong>
<p><strong>What You'll Do</strong></p>
<p></p>
<ul>
<li>Work with various operational teams to unblock product development and rollout, but also adapt our global products to local contexts </li>
<li>Own the entire go-to-market strategy and execution for the various products we launch. </li>
<li>Help product teams understand business insights and design scaled processes that let teams hear and dive into the voice of the customer </li>
<li>Drive the program management of highly complex areas that require many collaborators to work in concert to achieve a business result, including marketing, legal, finance, customer support, operations, sales, business development and many more </li>
</ul>
<p><strong>What You've Done </strong></p>
<p><strong></strong></p>
<ul>
<li>5+ years' experience driving successful programs and bringing clarity to complex areas of collaboration, areas that ideally have a heavy product footprint </li>
<li>Advance Proficiency in Excel required, including data manipulation, analysis, and visualization techniques, including advanced functions, pivot tables, macros, and data validation</li>
<li>Technical savviness. While a technical background is not expected, you should be comfortable with technical topics and able to discuss them with both technical and non-technical audiences </li>
<li>Excellent communication. You can inform, educate, influence and persuade at various levels of the organization, both in written and verbal form </li>
<li>Attention to detail. The ability to obsess over every single part of a process, at scale </li>
<li>Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our user's and partner’s problems </li>
</ul>
<p><strong></strong></p>
<p><strong>What We Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p><strong></strong></p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$130,000</span><span>—</span><span>$188,820 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4422251101
published: 2024-10-15 14:46:49+00:00
title: IT Infrastructure Engineer
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4422251101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p>The Infrastructure team at StubHub builds and maintains the infrastructure that our business runs on.  As an Infrastructure Engineer you'll be responsible for the planning and execution of projects that will support business growth, improve security, observability, resiliency, or open up new capabilities for our technology teams and our customers. The role will focus on establishing excellence in our corporate, QA, and production infrastructure environments which are currently hosted both on-prem, and in the Azure cloud. </p>
This role will be based in our New York, NY office and has a hybrid (3 in-person days per week) work schedule.
 
<strong>What You'll Do</strong>
<p></p>
<ul>
<li>Work with the Security and Engineering teams to maintain and execute an infrastructure roadmap for upcoming quarters</li>
<li>Assist in planning and completing migrations of on-premises resources to their SAAS/PAAS/IAAS equivalents</li>
<li>Assist with the build out and maintenance of the infrastructure that supports our production environment (on prem datacenter and Azure cloud)</li>
<li>Establish and rollout best practices for automation of infrastructure deployments and management</li>
<li>Support the IT Helpdesk and Incident Management functions, sitting in the escalation path for any critical infrastructure incidents</li>
<li>Administer, maintain, and optimize our fleet of Hyper-V hosts, as well as their converged and backend infrastructure (e.g., Storage Spaces Direct, networking...)</li>
<li>Provide transparency into the performance of our infrastructure systems and incidents</li>
<li>Provide production site support, ensuring critical systems remain highly available</li>
<li>Help grow and mentor other members of the IT and Infrastructure teams</li>
</ul>
<p></p>
<p><strong>Our Environment </strong></p>
<p></p>
<ul>
<li>Windows Server 2019/2022</li>
<li>Windows 10/11 workstations</li>
<li>Microsoft Endpoint Manager (Intune)</li>
<li>A mixture of on-premises (physical + Hyper-V) and Azure/AWS-hosted infrastructure</li>
<li>Microsoft Defender Suite (for Endpoint, for Office 365, for Identity, and 365 Defender)</li>
<li>Windows Virtual Desktops (WVD)</li>
<li>Microsoft Azure features: Virtual Machines, AD Connect, Bastion, Enterprise Applications, App Registrations, AZ File Shares, BLOB Containers, AZ Backup and Cloud networking (VPN,VNets, NSGs, Express Route, Gateways...)</li>
<li>Cisco networking and VPN configurations, routers, switches, access points and wireless access controllers</li>
<li>Cisco Firepower Threat Defense and Firepower management Center</li>
<li>F5 Load Balancers</li>
<li>Aruba Access Points and Aruba Cloud Centra</li>
</ul>
<p></p>
<p><strong>What You've Done:</strong></p>
<p><strong></strong></p>
<ul>
<li>3+ years of relevant technical experience, working in a systems/network administration role having successfully delivered multiple infrastructure related projects, including prior success delivering infrastructure-related projects spanning weeks to months</li>
<li>Excellent knowledge of Hyper-V</li>
<li>Excellent knowledge of the Azure infrastructure stack and some of its main infrastructure related features</li>
<li>Strong automation skills (PowerShell), and a desire to eliminate manual toil</li>
<li>Great understanding of Active Directory, experience managing hundreds of users and multiple sites</li>
<li>Great understanding of Windows features such as DNS, DC, DHCP and Group Policy</li>
<li>Solid understanding of Office 365, Exchange Online , SharePoint Online, and Azure AD</li>
<li>Experience in triaging incidents, spotting patterns, and establishing projects to eliminate ongoing issues</li>
<li>Ability to design, present, and execute migration, upgrade, and new implementation plans</li>
<li>Cisco device expert at installing and configuring core networking including routing, switching, ACLs, VLANs, S2S VPNs, and P2S VPNs</li>
<li>Strong network security troubleshooting skills including load balancers, proxies, firewalls, IDS/IPS, VPN client communications, and vendor VPN communications</li>
<li>Solid understanding of routing protocols and network topologies such as BGP, EGRIP, MPLS, VPLS, BFD, HSRP...</li>
<li>AZ Networking including network topologies and components (e.g., NSGs, Gateways, VNets, Hub-spoke...)</li>
<li>Prior experience managing an internal certificate authority infrastructure a plus</li>
<li>Prior experience deploying infrastructure as code a plus</li>
<li>Knowledge of the Kusto Query language and Data Explorer AZ feature a plus</li>
<li>Security mindset, incorporate security in all your projects</li>
<li>Excellent written and verbal communication skills</li>
</ul>
<p><strong></strong></p>
<p><strong>What We Offer:</strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p> </p>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$119,000</span><span>—</span><span>$140,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4408010101
published: 2024-10-15 14:46:49+00:00
title: IT Support Engineer
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4408010101
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
As part of StubHub's global IT team in our New York and Santa Monica offices, you'll work with colleagues worldwide to keep everyone working effectively. Whether responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.
 
<strong>About the team:</strong>
We are a collaborative and cooperative team that operates on cutting-edge technology to test and resolve issues within IT solutions that are not widely available. Our commitment to staying on cutting-edge tech ensures that we are always striving for excellence.
 
One unique aspect of our team is the absence of ego. Any team member can be asked to do anything from prepping office desks to learning and coding complex automation scripts. We actively encourage curiosity and questions regarding why things are done a certain way and welcome recommendations for improvement.
 
This role requires a 5-day in-office presence at our New York, NY office.
<p><strong>What You'll Do</strong></p>
<p></p>
<ul>
<li>Provide IT support to StubHub teams in person, through our technology support tools, or via our ticketing system.</li>
<li>Maintain an IT equipment inventory, anticipating future needs while avoiding wasted surplus.</li>
<li>Support the transition from on-premise to Azure for various corporate and production workloads.</li>
<li>Assist with IT systems onboarding/offboarding, ensuring every new hire hits the ground running and promptly deactivating employees' accounts that leave the organization.</li>
<li>Keep our corporate environment updated (via Intune, Kandji, Azure Update Management, and third-party tools such as Patch My PC) to keep our users and infrastructure secure.</li>
<li>Administer our productivity and collaboration tools, such as Zoom, Slack, Jira Cloud, Stack Overflow, Adobe, and Confluence, and help drive employee engagement with them.</li>
<li>Work collaboratively on projects to further improve our procedures and processes.</li>
<li>Proactively identify and implement innovative solutions and technologies to enhance IT support services and improve operational efficiency.</li>
<li>Demonstrate ownership of IT support operations by ensuring prompt resolution of technical issues, maintaining system reliability, and providing proactive solutions to optimize end-user experience and operational continuity.</li>
</ul>
<p></p>
<p><strong>What You've Done</strong></p>
<p></p>
<ul>
<li>1-2 years providing IT support to a company with multiple office branches</li>
<li>Solid understanding of Active Directory (OUs, Permissions, GPO), Office365, Exchange Online, Zoom, Slack, Jira Cloud and SharePoint Online </li>
<li>Experience working with a ticketing platform (Jira Service Mgmt)</li>
<li>Intermediate-level experience with Microsoft Azure (e.g., Azure AD, PIM, VMs, WVD…)</li>
<li>Experience deploying machines with automation tools (e.g., Autopilot) and basic Automation/Scripting experience, preferably using Windows PowerShell </li>
<li>Basic understanding of networking (subnets, VLANs) Prior experience managing switches and wireless area networks a plus</li>
<li>Excellent customer service and communication skills</li>
</ul>
<p></p>
<p><strong>What We Offer</strong></p>
<p></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p></p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$67,000</span><span>—</span><span>$90,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4418888101
published: 2024-10-15 14:46:49+00:00
title: Lead Staff Software Engineer – Experimentation
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4418888101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
StubHub is looking for a Lead Staff Software Engineer - Full-Stack to lead, design and develop the next-generation technologies and complex features that change how millions of users explore, interact with and participate in live events worldwide. As a Lead Staff Software Engineer, you will be an integral part of developing the team's commercial and product strategy and will be expected to be equally focused on user needs and to exercise good commercial (not just technical) judgement. Our Lead Staff Software Engineers are essential for our company’s success, so they must show initiative and enthusiasm for the problems they solve.   
 
StubHub is committed to being a phenomenal and inclusive place to work. As a Lead Staff Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.   
 
<strong>This role will be based in either our Seattle, WA or Santa Monica, CA office and has a hybrid (3 in-person days per week) work schedule.  </strong>
 
The Experimentation Platform team is a group of passionate engineers who obsess about accelerating innovation through trustworthy experimentation. We provide tooling and microservices that enable experimentation in all applications, both consumer facing and internally. We ensure that all data and associated core analyses are available to users for all experiments promptly. We enable data scientists and analysts to extend the platform with new and novel analyses.   
 
<strong>What You'll Do</strong>
<strong></strong>
<ul>
<li>Lead team to design, develop, test, deploy, and maintain impactful improvements across all StubHub’s consumer-facing properties, resulting in high-quality outcomes  </li>
<li>Manage the definition, scoping, and execution of initiatives, work prioritization, and impact maximization for your team </li>
</ul>
<strong></strong>
<strong>What You've Done </strong>
<ul>
<li>10+ years of professional experience in software development   </li>
<li>3+ years of technical leadership experience in a hands-on capacity  </li>
<li>2+ years of in-depth experience with React and relevant toolsets/framework ecosystems   </li>
<li>Experience-building data-intensive user-facing applications emphasizing insight discovery and streamlined data analysis. </li>
<li>Experience in designing and developing solutions that maximize ROI and led to significant business impact </li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools </li>
<li>Experience working closely with product teams, designers, and other engineers to create impactful and highly-performant web experiences  </li>
</ul>
<strong>What We Offer</strong>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Perks for Your Palate</strong>: Delight in the workplace perks, including free weekly lunches, a diverse selection of office snacks, and the convenience of cold-brew and kombucha kegs.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p></p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$240,000</span><span>—</span><span>$350,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412343101
published: 2024-10-15 14:46:49+00:00
title: Marketplace Investigations Supervisor
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412343101
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  This posting is for both a Marketplace Investigation Agent or a Chargeback Analyst.
 
As a marketplace investigations supervisor, you will be responsible for helping manage evaluate, and analyse information for potential fraud, waste, and abuse. Your work is essential to helping ensure StubHub is a safe marketplace for users. You’lloversee a team of investigators and have an overview as well as understanding the root causes of buyer claims who were unable to gain entry into the event with the tickets they received.  
 
<strong>About The Team</strong>
StubHub's Transaction Operations team is an organization comprised of multiple teams that are responsible for everything that happens from the moment you try to purchase a ticket to when you go to the event. Our teams help ensure that buyers can transact safely on our platform, that they receive their tickets successfully once they click ‘buy’ and are able to go enjoy their event.
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<p><strong>What You'll Do</strong></p>
<p></p>
<ul>
<li>Manage a team of fraud analysts, including playing a key role in hiring where necessary </li>
<li>Devise and implement new training programs for the team to improve execution and quality. </li>
<li>Closely track key metrics and understand how these relate to business goals, including explaining changes in metrics over time, both in terms of productivity and quality of execution. </li>
<li>Help design, implement and validate new workflows from scratch to solve business problems </li>
<li>Proactively investigate issues and provide feedback which will help inform workflow and product changes. </li>
<li>Interface directly with many key stakeholders, from external partners to senior leadership </li>
</ul>
<p><strong>What You've Done</strong></p>
<p></p>
<ul>
<li>2+ years experience in a managerial, analytical or problem solving role </li>
<li>Excellent people management skills. Experience managing a team strongly preferred </li>
<li>A natural curiosity to spot, break down and resolve problems </li>
<li>Experience measuring performance and moving a metric </li>
<li>Flexibility to work during weekdays and weekends as per calendar requirements </li>
<li>Track record of building new processes and solving problems from scratch </li>
<li>Proficiency with Excel. Willingness to learn required </li>
<li>Basic SQL experience or willingness to learn a plus </li>
</ul>
<p><strong>What We Offer </strong></p>
<p></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p></p>
<p></p>
<p></p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4408255101
published: 2024-10-15 14:46:49+00:00
title: People Experience Generalist
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4408255101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
As the <strong>People Experience Generalist, </strong>you will be integral to orchestrating a seamless team member experience from onboarding through ongoing support. This role demands a deep understanding of People operations, compliance, employee relations, team member engagement, and more.
 
<strong>This role will be in-office at our Atlanta location 5 days per week.</strong>
<p><strong>What You'll Do</strong></p>
<p><strong></strong></p>
<ul>
<li>Lead the end-to-end onboarding process for new hires, including communications, conducting thorough background checks, coordinating IT equipment provisioning, and managing the distribution and collection of pre-employment documentation. </li>
<li>Deliver impactful new hire orientations for Atlanta team members, ensuring a robust introduction to company culture, policies, and role expectations. </li>
<li>Oversee the completion and accurate processing of all I-9 forms and integrate new hires into the HRIS system with precision. </li>
<li>Maintain meticulous team member records within the HRIS system, collaborating with the HRIS Analyst to ensure data integrity and timely updates. </li>
<li>Serve as the principal contact for team member inquiries, providing expert guidance and resolving issues efficiently or escalating complex matters as needed. </li>
<li>Collaborate with People Experience Partners (HRBPs) to support strategic People initiatives aimed at enhancing team member engagement, performance, and organizational culture. </li>
<li>Support critical People functions including performance management, employee relations, and talent development, leveraging insights to drive continuous improvement. </li>
<li>Work closely with the Benefits Analyst to manage and administer leave of absence (LOA) cases for corporate administrative team members, providing regular updates and ensuring compliance with relevant policies. </li>
<li>Offer expert support to team members throughout the LOA process, addressing queries and facilitating smooth transitions. </li>
<li>Collaborate with People Experience Partners to refine offboarding strategies based on synthesized data and feedback. </li>
<li>Manage Jira tickets related to People functions, providing timely resolutions and escalating complex issues when necessary. </li>
<li>Contribute to projects and initiatives, supporting the overarching goals of the People Experience Team and ensuring operational excellence. </li>
</ul>
<p><strong></strong></p>
<p><strong>What You've Done</strong></p>
<p><strong></strong></p>
<ul>
<li>Bachelor’s Degree with at least 1-2+ years of experience in HR  </li>
<li>Ability to work as part of a global, matrixed team while also being comfortable as a self-starter  </li>
<li>Ability to handle confidential sensitive information in a tactful and diplomatic manner </li>
<li>Sound judgment and analytical thinker who knows when to escalate issues  </li>
<li>Able to demonstrate knowledge and strong understanding of HR information systems (UKG preferred) and Microsoft Office  </li>
</ul>
<p><strong></strong></p>
<p><strong>What We Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p><strong></strong></p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$63,750</span><span>—</span><span>$75,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4408768101
published: 2024-10-15 14:46:49+00:00
title: Product Operations Lead
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4408768101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>

The CX team is seeking a Product Operations Lead, a highly leveraged role that will directlyimpact the velocity and quality of feature development in our consumer experience. You will report directly to CX leadership and be a thought partner to develop a fast-paced, fine-tuned process for product innovation at scale. You will be responsible for managing a global consumer experience product roadmap providing clarity and accountability into what is being shipped and when. You will partner with leaders across all functions including product, design, engineering, and analyticsto launch new projects, set delivery milestones, help coordinate on cross-team initiatives, streamline dependencies, and ensure compliance and quality standards are being met. Your superpower is organization and process and creating clarity from chaos. 
 
<strong>About the Team: </strong>
The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.
 
<strong>This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.</strong>

 
<strong>What You'll Do</strong>
<ul>
<li>Manage execution of a global roadmap of new feature development for over a dozen independent product teams working across our consumer experiences </li>
<li>Develop processes for complex product planning including coordinating across a diverse set of stakeholders </li>
<li>Manage cross-team or cross-department dependencies to ensure alignment </li>
<li>Manage quality assurance testing to ensure feature releases meet quality standards </li>
<li>Manage regulatory compliance requirements and implement processes to maintain compliance and prevent regression </li>
<li>Research, onboard, and manage third-party vendors </li>
<li>Regularly communicate status of feature development to a diverse stakeholder group </li>
</ul>
<strong>What You've Done</strong>
<ul>
<li>10+ years of experience in program management orproduct operations in a consumer productorganization </li>
<li>Experience overseeing aportfolio of projects consisting of 50+ team members </li>
<li>Experience with projects involving a mix of product, design, engineering, and analytics stakeholders </li>
<li>Experience building and implementing a variety of new product development and cross-functional processes and methodologies </li>
<li>Experience with a variety of product development processes and methodologies </li>
<li>Demonstrated ability to build project plans for complex, cross-functional projects </li>
<li>Demonstrated ability to manage and ship impactful product initiatives across multiple teams </li>
<li>Strong conflict resolution and negotiation skills as well as the ability to manage and influence a diverse set of cross-functionalpartners </li>
<li>Thrive in ambiguity in a fast-paced, hyper-growth startup environment </li>
<li>Communication skills to clearly articulate complex plans </li>
<li>People management experience is a plus but not required </li>
</ul>
<strong>What We Offer</strong>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>

 
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$280,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4423619101
published: 2024-10-16 21:20:41+00:00
title: Recruiter II
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4423619101
experience_level: SE
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p> </p>
As a Recruiter II, you own and recruit for multiple positions across multiple verticals to develop your skills further. You are someone who thrives in a fast-paced environment, is a master at organization, loves tackling projects, and wants to grow with our team. Responsible for partnering with individual managers to ensure delivery of all recruiting aspects. You are responsible for carrying various roles on your respective teams and managing all stages of the hiring process to ensure a unique and positive candidate experience. This includes delivering feedback to candidates and managers, interview preparation, pre-closure, salary negotiation, and closure. 
 
At StubHub, we firmly believe that diversity and transparency are the cornerstones of exceptional innovation. To live up to this belief, our team is a cross-functional powerhouse, bringing together experts in product development, design, engineering, and data analysis who work collaboratively to drive our mission forward.
 
Our work spans the entire technological spectrum, and we are unafraid to leverage any tool or technology necessary to facilitate web and mobile feature innovation at scale. We are not limited by convention; instead, we are empowered to explore, create, and execute, pushing the boundaries of what is possible to continuously enhance the experience for our users.
 
StubHub is at the forefront of shaping the future of fan engagement. We invite individuals who share our passion for innovation and our commitment to an exceptional user experience to join us on this exciting journey. Together, we strive to define the future of ticketing and live event discovery.
 
<strong>This position is a hybrid role, with two days of remote work and three days in the office per week. It is situated in our Atlanta office. Remote work is not available for this position.</strong>
<p><strong>What You'll Do: </strong></p>
<ul>
<li><strong>Guiding the Human-Centric Recruitment Journey:</strong> As a Technical Recruiter II, you will lead the end-to-end recruitment process emphasizing the human experience. This includes sourcing, managing candidate pipelines, and interview preparation for both candidates and hiring teams.</li>
<li><strong>Facilitating Continuous Collaboration:</strong> You will conduct weekly meetings with Recruiters, Managers, and hiring teams to foster a culture of collaboration and maintain an open feedback loop. You aim to ensure all stakeholders are actively engaged in the recruitment process.</li>
<li><strong>Creating Memorable Candidate Experiences:</strong> You will champion a positive candidate experience throughout the hiring process. From the initial interaction to the final offer, you'll be dedicated to ensuring every candidate feels valued and respected.</li>
<li><strong>Adaptability and Proactive Thinking:</strong> We're looking for someone who can seamlessly shift gears when needed and think proactively to meet our evolving recruitment needs.</li>
<li><strong>Versatility in Recruitment Coordination:</strong> Assist in coordinating various recruiting activities as required, ensuring the smooth execution of all aspects of the recruitment process.</li>
<li><strong>Timely Feedback:</strong> Provide constructive feedback to candidates within a maximum of 3 business days post-interview. We respect the time and effort candidates invest in our process.</li>
<li><strong>Meticulous ATS Management:</strong> Manage our Applicant Tracking System (ATS) to ensure data accuracy, proper candidate stage tracking, and timely communication throughout the recruitment journey.</li>
<li><strong>Engaged and Valuable Meetings:</strong> Attend meetings punctually, actively contribute to discussions, and make every meeting meaningful by adding value beyond mere presence.</li>
<li><strong>Open and Honest Communication:</strong> Maintain transparent and honest communication with candidates, keeping them informed about their status in the hiring process.</li>
<li><strong>Company Understanding:</strong> Grasp the bigger picture of our products and organizational strategy and effectively communicate this to potential candidates and new team members.</li>
<li><strong>Data-Driven Decision-Making:</strong> Use data insights to influence hiring teams, cross-functional partners, and project direction, ensuring alignment with our company's objectives.</li>
<li><strong>Offer Negotiation:</strong> Be confident and skilled in extending and negotiating offers with guidance, ensuring the best outcome for both candidates and the company.</li>
</ul>
<p> </p>
<p><strong>What You've Done:</strong></p>
<ul>
<li>Lead the entire recruitment process, including sourcing, candidate management, and interview preparation.</li>
<li>Demonstrated focus on providing a positive candidate experience and ensuring candidates feel valued and respected.</li>
<li>Capability to shift gears and think proactively to meet evolving recruitment needs.</li>
<li>Ability to collect, analyze, and share feedback and actionable insights for continuous process improvement.</li>
<li>Provide constructive feedback to candidates within a maximum of 3 business days post-interview.</li>
<li>Meticulous management of the Applicant Tracking System (ATS) to ensure data accuracy and timely communication.</li>
<li>Demonstrate a strategic mindset on moderately complex projects and align strategies with company and team goals.</li>
<li>Handle extensive hiring projects and challenging roles, even in high-volume situations, focusing on successful delivery.</li>
<li>Act as a positive influence within the recruiting organization by offering mentorship and sharing best practices.</li>
<li>Confidence and skill in extending and negotiating offers with little guidance, ensuring the best outcome for both candidates and the company.</li>
</ul>
<p> </p>
<p><strong>What We Offer: </strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Perks for Your Palate</strong>: Delight in the workplace perks, including free weekly lunches, a diverse selection of office snacks, and the convenience of cold-brew and kombucha kegs.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p> </p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4418140101
published: 2024-10-15 14:46:49+00:00
title: Recruiting Coordinator (Contract 6 months)
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4418140101
experience_level: MI
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p> </p>

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
<strong>Recruiting Coordinator (Contract 6 months)</strong> 
This is a 6-month contract opportunity. 
 
As a Recruiting Coordinator, you own and schedule for multiple positions within a given vertical. 
 
This person will be an organizational guru, work effectively with internal and external clients and candidates, possess great communication skills, have the ability to shift gears at a moment’s notice and enjoy the challenges of helping to build a great organization of talented individuals. 
 
You thrive in a fast-paced environment, love tackling projects, and want to grow with our team. Responsible for partnering with individual managers to ensure delivery of all recruiting aspects. You are responsible for carrying various roles on your respective teams and manage all stages of the hiring process to ensure a unique and positive candidate experience.  
 
In addition to your core duties as a Recruiting Coordinator, you will be responsible for scheduling all onsite interviews for the entire recruiting team and subsequent interview meetings and roundtables.  
 
<strong>This position is a hybrid role, 2 days of remote and 3 days in-office per week in Santa Monica, CA. Remote work is not available for this position.</strong>
<h3>What You'll Do</h3>
<ul>
<li><strong>Coordination and Scheduling</strong>: Manage the interview scheduling process, ensuring a smooth and efficient experience for candidates, hiring managers, and interviewers. Coordinate with multiple stakeholders to align schedules and book interview rooms or virtual meeting spaces. </li>
<li><strong>Candidate Communication</strong>: Communicate with candidates throughout the recruitment process, providing information on interview logistics, timelines, and next steps. Serve as a point of contact for candidates, addressing inquiries and providing a positive candidate experience. </li>
<li><strong>ATS Management</strong>: Utilize and maintain the Applicant Tracking System (ATS) to track candidate progress, update candidate statuses, and generate reports as needed. Ensure data accuracy in the ATS and assist in improving system efficiency. </li>
<li><strong>Onboarding Support</strong>: Collaborate with HR and hiring managers to facilitate a smooth transition for new hires, including preparing onboarding materials and coordinating orientation schedules.  </li>
<li><strong>Process Improvement</strong>: Identify opportunities to streamline and improve the recruitment and onboarding processes. Implement best practices to enhance efficiency and effectiveness in the recruiting coordination function. </li>
<li><strong>Team Collaboration</strong>: Work closely with recruiters, hiring managers, and other stakeholders to understand hiring needs and priorities. Collaborate with the broader HR team to ensure a cohesive and consistent approach to talent acquisition. </li>
<li><strong>Candidate Experience Enhancement</strong>: Contribute to the development and implementation of strategies to enhance the overall candidate experience. Collect and analyze feedback from candidates to identify areas for improvement. </li>
<li><strong>Compliance</strong>: Stay informed about relevant employment laws and regulations. Ensure compliance with company policies and legal requirements throughout the recruitment process. </li>
</ul>
<h3>What You've Done</h3>
<ul>
<li>Strong understanding of the end-to-end recruitment process.</li>
<li>Familiarity with recruitment tools and applicant tracking systems (ATS).</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to effectively communicate with candidates, hiring managers, and team members.</li>
<li>Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.</li>
<li>Efficient time management to meet tight deadlines.</li>
<li>Precision in managing candidate data and ensuring accuracy in documentation.</li>
<li>Thoroughness in screening resumes and coordinating interview schedules.</li>
<li>Ability to identify and address challenges in the recruitment process.</li>
<li>Proactive approach to solving problems and improving processes.</li>
<li>Ability to work collaboratively with recruiters, hiring managers, and other team members.</li>
<li>Experience working in a team-oriented environment.</li>
<li>Flexibility and adaptability to changing priorities and needs.</li>
<li>Willingness to take on new responsibilities and challenges.</li>
<li>A customer-centric mindset, providing a positive experience for both candidates and internal stakeholders.</li>
<li>Proficiency in Microsoft Office (Word, Excel, PowerPoint).</li>
<li>Familiarity with HR software and applicant tracking systems.</li>
</ul>
<h3>What We Offer</h3>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p> </p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$28</span><span>—</span><span>$35 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4423842101
published: 2024-10-15 14:46:49+00:00
title: Seller Operations Representative - Portuguese
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4423842101
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p> </p>
StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  
 
<strong>About the opportunity</strong>
The Seller Operations Team works with our global customers to ensure ticket fulfillment and to provide top-level support to our global network of customers. We are interested in someone who thrives as part of a team in problem-solving and a fast-paced environment. You will learn the important aspects of the day-to-day work within our Seller Operations Team, and its supporting departments.
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<p> </p>
<p> </p>
<p>What You'll Do:</p>
<ul>
<li>Met expected KPI’s</li>
<li>Make analytical, policy and process-based decisions</li>
<li>Challenge processes, bringing ideas for continuous improvement</li>
<li>Provide a strong quality focused customer experience - giving quick, accurate, and friendly service, both internally and externally</li>
<li>Take ownership and responsibility to get tasks completed on time</li>
<li>Work on multiple tools, tasks, and ad hoc requests, as operationally required to meet our team KPI’s</li>
<li>Flexibility to adapt to new tasks and processes as we continue to optimize our team and reduce breakage</li>
<li>Build lasting relationships with customers, and other teams</li>
</ul>
<p>Who You Are:</p>
<ul>
<li>Bilingual or Native Fluency in <strong>Portuguese</strong></li>
<li><strong>Attention to Detail</strong> - Ability to look at the bigger picture, identifying patterns and flaws</li>
<li><strong>Communication Skills</strong> - Outstanding written and oral communication skills</li>
<li><strong>Ownership </strong>- Hungry to take on responsibility, excelling at following up, providing updates proactively, and proposing process improvements whenever applicable</li>
<li><strong>Problem Solving</strong> - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions</li>
<li><strong>Quick Learner</strong> - Learning and adapting to new technologies and tools</li>
<li><strong>Relationship Building </strong>- Using interpersonal skills to network in an effective way, educating customers regarding our tools and procedures, and building lasting customer and colleague relationships</li>
<li><strong>Time Management </strong>- Organized and reliable, prioritizing, working well under pressure to meet deadlines</li>
<li><strong>Teamwork </strong>- Adaptable, flexible, approachable, and collaborative towards team goals and interests</li>
<li><strong>Positive Attitude </strong>- A sense of humour and positive “make-it-work” attitude</li>
<li><strong>Policy</strong>-<strong>Driven </strong>- Impartial and objective with a policy-oriented mindset</li>
<li><strong>Results Driven </strong>- Strong work ethic with a "can-do" attitude</li>
</ul>
<p>What We Offer: </p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p> </p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4421568101
published: 2024-10-15 14:46:49+00:00
title: Seller Operations Representative - Spanish
location: Atlanta, Georgia, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4421568101
language: en
has_remote: False
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p> </p>
StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  
 
<strong>About the opportunity</strong>
The Seller Operations Team works with our global customers to ensure ticket fulfillment and to provide top-level support to our global network of customers. We are interested in someone who thrives as part of a team in problem-solving and a fast-paced environment. You will learn the important aspects of the day-to-day work within our Seller Operations Team, and its supporting departments.
 
<strong>This Full-Time position may require weekend, holiday, daytime, and/or evening hours. </strong>
 
<strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.  </strong>
<p> </p>
<p> </p>
<p>What You'll Do:</p>
<ul>
<li>Met expected KPI’s</li>
<li>Make analytical, policy and process-based decisions</li>
<li>Challenge processes, bringing ideas for continuous improvement</li>
<li>Provide a strong quality focused customer experience - giving quick, accurate, and friendly service, both internally and externally</li>
<li>Take ownership and responsibility to get tasks completed on time</li>
<li>Work on multiple tools, tasks, and ad hoc requests, as operationally required to meet our team KPI’s</li>
<li>Flexibility to adapt to new tasks and processes as we continue to optimize our team and reduce breakage</li>
<li>Build lasting relationships with customers, and other teams</li>
</ul>
<p>Who You Are:</p>
<ul>
<li>Bilingual or Native Fluency in <strong>Spanish</strong></li>
<li><strong>Attention to Detail</strong> - Ability to look at the bigger picture, identifying patterns and flaws</li>
<li><strong>Communication Skills</strong> - Outstanding written and oral communication skills</li>
<li><strong>Ownership </strong>- Hungry to take on responsibility, excelling at following up, providing updates proactively, and proposing process improvements whenever applicable</li>
<li><strong>Problem Solving</strong> - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions</li>
<li><strong>Quick Learner</strong> - Learning and adapting to new technologies and tools</li>
<li><strong>Relationship Building </strong>- Using interpersonal skills to network in an effective way, educating customers regarding our tools and procedures, and building lasting customer and colleague relationships</li>
<li><strong>Time Management </strong>- Organized and reliable, prioritizing, working well under pressure to meet deadlines</li>
<li><strong>Teamwork </strong>- Adaptable, flexible, approachable, and collaborative towards team goals and interests</li>
<li><strong>Positive Attitude </strong>- A sense of humour and positive “make-it-work” attitude</li>
<li><strong>Policy</strong>-<strong>Driven </strong>- Impartial and objective with a policy-oriented mindset</li>
<li><strong>Results Driven </strong>- Strong work ethic with a "can-do" attitude</li>
</ul>
<p>What We Offer: </p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Paid Time Off:</strong> Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package: </strong>Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.</li>
</ul>
<p> </p><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4418316101
published: 2024-10-15 14:46:49+00:00
title: Senior Analytics Engineer
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4418316101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p>We are seeking talented analytics engineers from mid to senior levels to join StubHub’s Analytics Engineering organization. In this role you will be responsible for scaling both analytic products (data assets, dashboards, tools/services) and analytic frameworks (decision frameworks, metrics, analytical models). You will be a “force multiplier” who significantly improves and speeds up StubHub’s ability to make great data-informed decisions. </p>
<p><strong>This position is a hybrid role, 2 days remote and 3 days in-office per week, situated in Los Angeles, CA.</strong></p>
<p>  <br/>The Analytics Engineering team exists to enable robust data-informed decision making that steers our business growth goals, through the creation of high-quality data products and scaled insights. Analytics Engineering helps solve the scale problems and common data access patterns encountered by analysts, data scientists, and other business data consumers. All data modules and tools owned by AE are then leveraged not only by members of that business domain, but also data consumers from across the company. We are looking for the right person who can operate and translate across all parts of the business. </p>
<p><strong>What You'll Do</strong></p>
<ul>
<li>Manage cross-functional analytical data models, metric frameworks and implementations, and self-serve dashboards/tools  </li>
<li>Specialize in one or more business domains, building deep expertise and anticipating the needs of that business vertical</li>
<li>Collaborate cross functionally with business and product teams while simultaneously "speaking the language” of engineering teams, oftentimes acting as proxy for one or the other </li>
</ul>
<p><strong>What You've Done</strong></p>
<p></p>
<ul>
<li>5-10 years of relevant analytics engineering, data engineering, or business intelligence experience in a fast paced, high growth environment   </li>
<li>Proficiency with transforming and analyzing large scale data with modern cloud computing platforms (<a href="http://e.g.sparksql/">e.g.SparkSQL</a>, BigQuery, Snowflake, Databricks)  </li>
<li>High proficiency with SQL and experience with one or more programming languages (e.g. Python, Java) and markup/configuration languages (e.g. YAML)  </li>
<li>Proficiency in building data models and pipelines using orchestration software (e.g. Airflow, dbt) </li>
<li>Experience building reports/dashboards with business intelligence (BI) tools, such as Tableau and Looker  </li>
<li>Exposure to both batch data processing and real-time streaming technologies  </li>
<li>Familiarity with data cataloging and metadata management tools  </li>
<li>Passionate about working with non-technical stakeholders to understand, anticipate, and deliver on their data needs </li>
</ul>
<p></p>
<p><strong>What We Offer</strong></p>
<ul>
<li><strong>Accelerated Growth Environment</strong>: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package: </strong>Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events</strong>: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$300,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4419066101
published: 2024-10-15 14:46:49+00:00
title: Senior Content Designer
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4419066101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
<strong>About the Opportunity:</strong>
The Consumer Experience (CX) org at StubHub is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. We're in search of a content design leader who can approach design through the lens of language – ensuring clarity, consistency, and user empathy throughout our product, fostering strong connections with our fans worldwide. 
 
As a <strong>Senior Content Designer</strong> for Consumer Experience, you will drive impactful content-led initiatives to improve our marketing content across email, push messaging, and in-product experience. As the first content designer in this function, you’llestablish content standards, such as copy guidelines, tone and voice guides, and quality assurance processes. You’ll partner closely with product leads to develop campaignstrategy and rigorously A/B tests hypotheses to increase engagement and conversion.  . 
 
This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.
<p></p>
 
<strong>What You'll Do</strong>
<p></p>
<ul>
<li>Propose content strategies to increase our content’s reach and impact.  </li>
<li>Devise creative copy for email, push, and in-product experience, balancing quality and speed. Continuously iterate your copy to A/B test variations.  </li>
<li>Improve content quality through developing copy guidelines andscalable quality assurance processes.  </li>
<li>Partner with design and content leads to evolve StubHub’s voice and how we flex that voice in our marketing and productcontent. Develop glossaries for event categories to communicate in a language that resonates with those fans. </li>
<li>Work cross-functionally and collaboratively on content strategy and execution, including developing feature names, descriptions, value props, and launch messaging. </li>
<li>Exercise product thinking and influence team vision, strategy, and product decisions. </li>
<li>Define content opportunities and partner with product, analytics, and engineering to evaluate priority.  </li>
</ul>
<p></p>
<p><strong>What You've Done</strong></p>
<ul>
<li>5+ years of experience of professional experience in content design, content strategy, or UX writing.  </li>
<li>A portfolio demonstrating breadthand proven writing experience inconsumer-facing marketing campaigns and product experiences.  </li>
<li>Ability to generate innovative content ideas that resonate with target audiences. </li>
<li>Strong writing, editing, and storytelling skills with a keen eye for detail.  </li>
<li>Customer-centric, empathetic and creative. You always build strategies around customer insights, you have a knack for understanding the wants and needs of others, and you’re great at generating creative new ideas around those customers. </li>
<li>Experience driving metrics including, open rate, CTR, and conversion.  </li>
</ul>
<p></p>
<strong>Mindset that excels at StubHub</strong> 
<ul>
<li>A strong desire to learn and grow with the company </li>
<li>A team-first mindset that prioritizes the success of the company </li>
<li>Resilience and adaptability in response to changes and challenges </li>
<li>Proactivity in solving problems and identifying opportunities to improve  </li>
</ul>
<p><strong>What We Offer</strong> </p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p> </p>

 
<p> </p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$150,000</span><span>—</span><span>$175,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4418347101
published: 2024-10-15 14:46:49+00:00
title: Senior Data Analyst
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4418347101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p> </p>
StubHub is hiring for a Senior Data Analyst to join our Catalog Team. The Catalog Team forms the backbone of the StubHub consumer experience allowing customers to discover, browse and purchase the best seats for any event globally. Catalogs are incredibly rich and complex, and it is this team's mission to ensure that we have complete, accurate, up-to-date, and optimized catalogs.  In this role, you will work closely with cross functional team members and report to the Senior Product Manager of Catalog.
 
<strong>This is a hybrid work opportunity located in New York, NY. 3-day in-office and 2-day remote schedule.</strong>
<p><strong>What You've Done </strong></p>
<ul>
<li>3+ years working in quantitative or analytical role; sales operations, operations, project management, management consulting or finance a plus</li>
<li>Expert in SQL and Microsoft Excel, and experience with A/B testing or experimental design</li>
<li>Self-motivation and autonomy, the ability to independently identify and implement high-value analyses and projects</li>
<li>High attention to detail including precise and effective communications</li>
<li>Organized, strong interpersonal management, time management and communication skills</li>
</ul>
<p><strong>What You'll Do </strong></p>
<ul>
<li>Lead initiatives to craft, pilot, scale, and optimize programs to increase global supplier acquisition</li>
<li>Design, build, and optimize dashboards, SQL queries and interfaces to provide internal customers with usable, reliable, and accessible data</li>
<li>Conduct research on competitors, potential product offerings, vendors, and clients</li>
</ul>
<p><strong>What We Offer</strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p> </p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$135,000</span><span>—</span><span>$155,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4417662101
published: 2024-10-15 14:46:49+00:00
title: Senior Data Engineer
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4417662101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>We are seeking talented Senior data engineers to join StubHub’s Data Engineering team and work closely with stakeholders on our Customer Acquisition team. In this role you will be responsible for designing and building the underlying systems and pipelines for centralizing StubHub’s internal plus third-party data. Our team's goal is to empower organizations across the company to transform data for analysis and reporting, new product development, experimentation, and machine learning. This includes developing the core infrastructure for the data lake and data warehouse, creating foundational data models and data pipelines, and building shared tooling to ease the process of creating high-quality, trustworthy data assets.  
  
As a Senior Data Engineer, you will build core data models and pipelines that facilitate our organization’s growth. You will also play a key role in defining the culture and expectations of what great data engineering looks like. We are looking for the right person that is passionate about the power of data in informing business decisions that aid the hypergrowth happening at StubHub.  
 
<strong>This role will be based out of our Los Angeles, CA, office and has a hybrid (3 in-person days per week) work schedule.</strong>
<p><strong>What You've Done</strong></p>
<ul>
<li>5+ years of relevant data engineering experience in fast paced environments </li>
<li>Expertise with one or more programming languages (Python, Java, etc.) </li>
<li>Very high SQL proficiency, with experience in both transactional RDBMS systems and OLAP databases </li>
<li>Experience designing and developing large-scale, efficient batch and streaming data processing pipelines, with well modeled data for easy consumption </li>
<li>Knowledgeof data pipeline management and orchestration tools, such as Airflow </li>
<li>Ability to analyze and reason about large datasets to identify data quality issues and other contextual insights  </li>
<li>Passionate about working with non-technical stakeholders to understand, anticipate, and deliver on their data needs  </li>
<li>A <strong>plus </strong>if you have experience with:
<ul>
<li>Data transformation frameworks, such as dbt </li>
<li>Batch processing systems, such as Spark </li>
<li>Data pipeline management and orchestration tools, such as Airflow </li>
<li>Cloud-based data warehousing solutions, such as Snowflake, BigQuery, and Redshift </li>
<li>Streaming or event-driven workflows, such as Kafka and Flink </li>
</ul>
</li>
</ul>
<p><strong>What You'll Do</strong></p>
<ul>
<li>Partner deeply with the Customer Acquisition team to deeply understand their domain, data, and challenges </li>
<li>Build and operate scalable data pipelines with robust QA, monitoring, and alerting  </li>
<li>Influence the direction for key infrastructure and framework choices for data pipelining and data management  </li>
<li>Build and deploy core cross-functional data models  </li>
<li>Manage individual initiatives—setting priorities, deadlines, and deliverables based on your technical expertise  </li>
<li>Foster a culture of inclusion, results-oriented execution, open innovation, and limitless creativity in your team  </li>
</ul>
<p> </p>
<p><strong>What We Offer</strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Perks for Your Palate</strong>: Delight in the workplace perks, including free weekly lunches, a diverse selection of office snacks, and the convenience of cold-brew and kombucha kegs.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p> </p>
<p> </p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$300,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4408089101
published: 2024-10-15 14:46:49+00:00
title: Senior IT Support Engineer
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4408089101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
As part of StubHub's global IT team located in our New York office, you'll be working with colleagues around the world to keep everyone working effectively. Whether you're responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.
 
<strong>About the team:</strong>
We are fiercely collaborative and cooperative team that operates on cutting edge technology to test and resolve issues within IT solutions that are not widely available. Our commitment to staying on cutting edge tech ensures that we are always striving for excellence.
 
One unique aspect of our team is the absence of ego. Any member of the team can be asked to do anything from prepping office desks to learn and code complex automation scripts. We actively encourage curiosity and questions regarding why things are done a certain way, and welcome recommendations on how they can be improved.
 
This role will be based in our New York, NY office and has a hybrid (3 in-person days per week) work schedule.
 
<strong>What You'll Do</strong>
<strong></strong>
<ul>
<li>Serve as an escalation point within IT Support for StubHub teams, either in-person, through our technology support tools, or via our ticketing system</li>
<li>Support the transition from on-premises to Cloud (AWS and Azure) for a variety of corporate workloads</li>
<li>Assist with IT systems onboarding/offboarding, ensuring every new hire hits the ground running and promptly deactivating accounts of employees that leave the organization</li>
<li>Keep our endpoints updated (via Intune, Kandji, Azure Update Management and with Third Party Tools like Patch My PC)</li>
<li>Administer and enhance our productivity and collaboration tools such as Office 365, Zoom, Slack, Jira Cloud, Stack Overflow, Adobe, Confluence.</li>
<li>Continue to raise the bar in providing collaboration tools that allow our users to work more effectively</li>
<li>Improve IT Technology processes, eliminating waste and manual toil when possible</li>
<li>Work with the security team to keep our users and our infrastructure secure, diagnosing email phishing reports</li>
<li>Be part of the On-Call rotation to provide weekend-hours support (when needed)</li>
</ul>
<p><strong>What You've Done</strong></p>
<p><strong></strong></p>
<ul>
<li>Think outside the box and improve processes via tools available to you (AI, Automation…) so that they are more efficient</li>
<li>Ability to work autonomously</li>
<li>Ability to mentor junior members of the IT Team</li>
<li>4+ years providing IT support to a company with multiple office branches</li>
<li>Systems Design and implementation experience. Ability to take a business need or problem, and provide a technology solution that solves it</li>
<li>Solid understanding of Active Directory (OUs, Permissions, GPO)</li>
<li>Solid understanding of Office365, Exchange Online, and SharePoint Online</li>
<li>Experience administering A/V conferencing systems (Zoom), Slack, Stack Overflow and the Atlassian suite of products (Jira Service Mgmt, Confluence, Jira Cloud, Trello…)</li>
<li>Solid understanding of Microsoft Azure (e.g., Azure AD, PIM, VMs, WVD…).</li>
<li>Experience deploying machines with automation tools (e.g., Autopilot)</li>
<li>Automation/Scripting experience, preferably using Windows PowerShell</li>
<li>Basic understanding of networking (subnets, VLANs…)</li>
<li>Excellent customer service and communication skills</li>
</ul>
<p><strong></strong></p>
<p><strong>What We Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p><strong></strong></p>
<strong></strong><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$120,000</span><span>—</span><span>$140,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4408351101
published: 2024-10-16 21:17:40+00:00
title: Senior People Experience Partner (HRBP)
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4408351101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
Senior People Experience Partner for Engineering and Product acts as a strategic partner to the Engineering and Product teams, aligning People strategies and practices with the specific needs of these dynamic and innovative departments. This role involves providing expert and experienced guidance on talent management, organizational design, and employee relations, while fostering a high-performance culture that drives product development and engineering excellence.
 
<strong>This role will be based out of our Los Angeles, CA office and has a hybrid work schedule (3 in-person days per week).</strong>
<p><strong>What You'll Do</strong></p>
<ul>
<li><strong>Strategic Partnership</strong>: Collaborate with senior leadership to craft and execute HR strategies that align with business objectives, elevate organizational performance, and drive cultural transformation. Ensure regulatory compliance through a partnership with HR management and in-house employment counsel. </li>
<li><strong>Talent Management</strong>: Lead talent development and retention initiatives to attract and nurture top-tier talent. Design and implement robust performance management, succession planning, and employee development programs. </li>
<li><strong>Employee Relations</strong>: Provide expert guidance on employee relations, fostering a positive and inclusive workplace culture. Sensitively and professionally address and resolve complex employee concerns. Work closely with business managers on performance and grievance issues and provide actionable direction. </li>
<li><strong>Employee Engagement and Wellbeing</strong>: Champion employee engagement and wellbeing initiatives to enhance staff health and job satisfaction. Create and implement programs that support holistic employee wellness. </li>
<li><strong>Organizational Development</strong>: Lead change management initiatives and development projects to meet evolving business needs. Facilitate team development and leadership training programs to cultivate a high-performing workforce. </li>
<li><strong>HR Metrics and Analysis</strong>: Leverage data-driven insights to shape HR strategies and make informed decisions. Continuously monitor and analyze key HR metrics to identify trends and opportunities for improvement. </li>
<li><strong>Compliance and Best Practices</strong>: Ensure adherence to local, state, and federal employment laws and regulations. Advocate for and implement HR best practices throughout the organization. Oversee immigration processes in collaboration with business leaders and immigration lawyers. </li>
<li><strong>HR Policies and Procedures</strong>: Ensure the efficient management of HR policies and procedures. Continuously improve HR processes to support organizational goals. </li>
<li><strong>Additional Duties</strong>: Undertake other related responsibilities as assigned by HR Management, contributing to the overall success and efficiency of the HR function. </li>
</ul>
<p><strong>What You've Done</strong></p>
<ul>
<li>Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred)</li>
<li>Well-experienced in all aspects of Georgia state employment law.</li>
<li>Have a track record of strong business partnerships within a dynamic, fast-paced, and exciting environment.</li>
<li>A strategic leader who takes the initiative and ownership, experienced in a dynamic, fast-paced, and exciting environment.</li>
<li>Excellent interpersonal skills with a demonstrated ability to develop and sustain collaborative relationships with various stakeholders.</li>
<li>Have extensive experience in Human Resources and working cross-functionally with all areas of HR.</li>
<li>Understand prioritization to meet business needs.</li>
<li>Have the ability to deal with change management initiatives effectively.</li>
<li>A self-starter with a creative mind and track record of putting ideas into practice and assessing the results.</li>
<li>An engaging teammate with integrity, assertive with an ability to build trust.</li>
</ul>
<p><strong>What We Offer</strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
</ul>
<p> </p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$135,000</span><span>—</span><span>$165,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4408516101
published: 2024-10-15 14:46:49+00:00
title: Senior Product Designer
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4408516101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
The Consumer Experience (CX) team at StubHub is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. As the Senior Product Designer for Core Experience, you will be a design lead responsible for not only supporting ongoing enhancement of existing experiences, but also for pursuing big bets and setting the path forward for your product team. You will partner with product and engineering leads to shape team priorities, deliver high-quality execution, and up-level team process and culture. 
 
Design is growing at StubHub, and this role will give you an opportunity to directly impact millions of fans who interact with our platform every day. If you’re passionate about creating world-class user experience and want to be part of a team that is reimagining every aspect of live events, we would love to hear from you.
 
<strong>This is a hybrid work opportunity located in New York, NY or Los Angeles, CA.</strong>
 
<strong>What You'll Do</strong>
<strong></strong>
<ul>
<li>Create industry leading user experiences from conception to execution </li>
<li>Collaborate with cross-functional partners to define team’s strategic investment areas and priorities  </li>
<li>Define the team's vision proactively when needed, and move fluidly between long-term vision and near-term execution </li>
<li>Conduct experiments with cross-functional partners to ensure high-quality learnings  </li>
<li>Champion design excellence for the work the team delivers  </li>
<li>Take an active role in enhancing design systems </li>
<li>Coach and guide junior or mid-level designers to grow their skills  </li>
</ul>
<p><strong>What You've Done</strong></p>
<p><strong></strong></p>
<ul>
<li>5+ years of professional experience as a product designer, with a minimum of 2 years leading complex design projects  </li>
<li>Bachelor's degree in HCI, Interaction Design, or a related field, or equivalent practical experience </li>
<li>Portfolio that showcases several projects and your direct contributions  </li>
<li>Experience designing across multiple platforms such as desktop and mobile (Android and iOS) </li>
<li>Ability to leverage quantitative and qualitative insights to inform design decisions </li>
<li>Comfortable in a fast-paced, iterative product development process </li>
<li>Exceptional skill in design and prototyping tools </li>
</ul>
<strong>Mindset that excels at StubHub</strong> 
<ul>
<li>A strong desire to learn and grow with the company </li>
<li>A team-first mindset that prioritizes the success of the company </li>
<li>Resilience and adaptability in response to changes and challenges </li>
<li>Proactivity in solving problems and identifying opportunities to improve  </li>
</ul>
<p><strong>What We Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p><strong></strong></p>
<strong></strong>
 
<p></p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$180,000</span><span>—</span><span>$210,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4418350101
published: 2024-10-15 14:46:49+00:00
title: Senior Product Manager - Consumer Experience
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4418350101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.
 
<strong>This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.</strong>
<p><strong>What You've Done </strong></p>
<p><strong></strong></p>
<ul>
<li>6+ years of product management experience in consumer web or mobile (native) products </li>
<li>Record of successfully launching consumer-impacting features or products </li>
<li>Record of working collaboratively with engineers and designers </li>
<li>Record of using analytics to support decision-making </li>
<li>Excellent written and verbal communication; ability to present to diverse non-technical audiences </li>
<li>BS or MS in STEM, Economics, Psychology or close equivalent preferred </li>
</ul>
<p><strong></strong></p>
<p><strong>What You'll Do </strong></p>
<p><strong></strong></p>
<ul>
<li>Drive an independent product area within the Consumer Experience ecosystem </li>
<li>Work collaboratively with engineers, designers, copywriters and data scientists and foster a common team identity rooted in customer and business success </li>
<li>Foster creative and innovative feature ideation within the team and stimulate participation from all members </li>
<li>Develop roadmaps that balance short-term optimization with long-term strategic bets and investments </li>
<li>Develop frameworks to prioritize features based on sound estimations of business value and complexity Utilize hypothesis-driven experimentation (multivariate testing) to understand cause and effect without bias </li>
<li>Analyze user data and make sound inferences to answer questions and support decision-making </li>
<li>Develop fluency in the underlying architecture, codebase and technologies of the product platform </li>
</ul>
<p><strong></strong></p>
<p><strong>What We Offer</strong></p>
<p><strong></strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p> </p>
<p> </p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$175,000</span><span>—</span><span>$270,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4419679101
published: 2024-10-15 14:46:49+00:00
title: Senior Product Manager – Data Ingestion & Serving
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4419679101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p><span>StubHub is looking for a Senior Product Manager with a passion for solving complicated data problems.</span><span> </span></p>
<p><span>The Catalog Team forms the backbone of the StubHub consumer experience allowing other downstream teams to leverage and build upon structured data sets. As a Senior Product Manager, you will own the ingestion, enrichment, and serving of the primary data structure that drives our global business. Tangible product work you will solve will be data integration options to enhance our global catalog and solving for how to best model data based on various frontend &amp; data layer use cases. Think of the type of structured data that powers the most feature rich recommendation engines and imagine how you can deliver a roadmap for StubHub to achieve that goal.</span><span> </span></p>
<p><strong><span>About the team:</span></strong><strong><span> </span></strong><span> </span><span> </span></p>
<p><span>The Catalog Team forms the foundation of the StubHub consumer experience and is at the heart of our mission: to connect people with unforgettable experiences. The team is responsible for sourcing and categorizing data as part of the ingestion process, efficiently and meaningfully storing ever-growing stream of data and finally exposing the data to the end-user through comprehensive set of scalable and intuitive interfaces. At a foundational level, Catalog Team aspires to act as an innovation engine for downstream teams - powering the enrichment of experiences on front-end within Consumer Experience, enabling innovative strategies for Customer Service and facilitating more relevant ads for Performance Marketing. Finally, as the source for all visual assets (images, maps, view from seat), Catalog has a pivotal role in changing the look and feel of StubHub’s website, serving millions of users a month with engaging visual assets.</span><span> </span><span> </span><span> </span></p>
<p><span> </span></p>
<p><span>What You’ll Do: </span><span> </span></p>
<ul>
<li><span>As the source of product-related data, you will be responsible for ensuring a high bar for data quality and building scalable solutions to provide high quality data and unlock value.</span><span> </span></li>
<li><span>Help form a view of what a "superb" catalog through working with product and operations teams across the company</span><span> </span></li>
<li><span>Drive vision and strategy for the event catalog that powers high-impact consumer experiences like search and discovery, analytics, and recommendations</span><span> </span></li>
</ul>
<p><span> </span></p>
<p><span>What You’ve Done: </span> </p>
<ul>
<li><span>5+ years working in product management delivering high quality data products</span><span> </span></li>
<li><span>History of data driven decision making</span><span> </span></li>
<li><span>Bachelors' degree in STEM, finance, economics, or another relevant field</span><span> </span></li>
<li><span>Knowledge of SQL and/or data modeling </span><span> </span></li>
</ul>
<p> </p>
<p><span>What We Offer:</span></p>
<p><span></span></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p> </p>
<p><span></span></p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$175,000</span><span>—</span><span>$270,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412495101
published: 2024-10-15 14:46:49+00:00
title: Senior Security Software Engineer - Cloud & Infra Security
location: Aliso Viejo, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412495101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
StubHub is looking for Senior Cloud Infrastructure Security Engineer to design and develop the next-generation technologies and complex features that change how millions of users explore, interact with and participate in live events worldwide. As a Senior Cloud Infrastructure Security Engineer, you will be an integral part of developing the team's commercial and product strategy and will be expected to be equally focused on user needs and to exercise good commercial (not just technical) judgement. Our Senior Cloud Infrastructure Security Engineers are essential for our company’s success, so they must show initiative and enthusiasm for the problems they solve.  
 
StubHub is committed to being a phenomenal and inclusive place to work. We expect that you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
This role will be based in either our New York, NY or Los Angeles, CA or Aliso Viejo, CA office and has a hybrid (3 in-person days per week) work schedule.
 
<strong>About the team:</strong>
StubHub Cloud &amp; Infrastructure Security Engineering is seeking a senior engineer to enhance our security posture within the cloud and infrastructure domains. The perfect candidate will possess extensive experience in cloud security architecture, network security, and infrastructure automation, as well as a familiarity with container and operating system security. 



<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Develop secure Cloud Account Architectures, focusing primarily on AWS, while understanding and navigating the trade-offs of various cloud architectures. </li>
<li>Design and implement network security strategies that leverage security groups, NACLS, routing domains, and multi-tiered subnet architectures to ensure a defense-in-depth approach. </li>
<li>Manage critical security logging and monitoring infrastructure for cloud-native and third-party data sources, ensuring their efficient shipping to Data Lakes and integration with visualization platforms. </li>
<li>Operate and manage Cloud Security Posture Management (CSPM) and Cloud Workload Protection Platforms (CWPP), such as Wiz, Orca, Palo Alto NetworksPrisma, and Rapid7 ICS. </li>
<li>Deploy configurations and infrastructure using Infrastructure as Code (IaC) frameworks, such as Terraform, Cloud Formation, and Pulumi. </li>
<li>Develop and implement governance strategies for infrastructure deployment that integrate security best practices and enhance developer productivity. </li>
<li>Architect and implement workload identity services, such as SPIRE (Spiffe), in a heterogeneous multi-cloud environment. </li>
<li>Architect and maintain PKI and secrets management platforms to ensure secure storage and access to sensitive information. </li>
<li>Write and maintain production-quality APIs to automate security processes, benefiting infrastructure and developer workflows. </li>
</ul>
</ul>
<h3>Required Skills and Qualifications:</h3>
<ul>
<ul>
<li>Expert level experience in AWS cloud account architecture. </li>
<li>Expert level knowledge in Network Security, including experience with AWS networking primitives: Security Groups, Network Access Control Lists (NACLS), Subnetting, Routing, and egress traffic filtering mechanisms. </li>
<li>Expert level proficiency in Identity &amp; Access Management (IAM) Security, including experience with architecting AWS IAM roles &amp; policy architectures for both human and machine access. </li>
<li>Expert level communication skills and the ability to work effectively across teams. </li>
<li>Intermediate level experience deploying and maintaining configurations and infrastructure using Terraform. </li>
<li>Intermediate level experience with modern CSPM and CWPP tools (e.g., Wiz, Orca, Prisma, or Rapid7). </li>
<li>Intermediate level experience with Secrets Management Platforms (e.g., AWS KMS, AWS Secrets Manager, Hashicorp Vault). </li>
<li>Intermediate level experience in building and implementing IaC governance strategies that combine security best practices while enabling developer productivity. </li>
<li>Intermediate level proficiency in Python or Go, and Bash scripting. </li>
<li>Intermediate level experience in container &amp; operating system hardening. </li>
<li>Intermediate level experience in building &amp; maintaining Web Application Firewalls. </li>
<li>Intermediate level familiarity with security frameworks (e.g., PCI DSS, CIS, ISO 27001, NIST CSF). </li>
</ul>
</ul>
<h3>Preferred Skills and Qualifications:</h3>
<ul>
<ul>
<li>Intermediate level experience in architecting &amp; implementing internal PKI &amp; Secrets Management services. </li>
<li>Intermediate level experience in architecting &amp; managing Spire (Spiffe) and Service Mesh services. </li>
<li>Intermediate level knowledge of Kubernetes (K8s) Security foundations, including admission controllers, K8s Network Policies, K8s RBAC, and K8s Ingress architectures. </li>
<li>Intermediate level proficiency in DDoS mitigation techniques using AWS Shield, CDN traffic scrubbing, and origin protection mechanisms. </li>
<li>Intermediate level proficiency in Azure. </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412467101
published: 2024-10-15 14:46:49+00:00
title: Senior Site Reliability Engineer (SRE)
location: Aliso Viejo, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412467101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>



StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
<strong>About the Opportunity:</strong>
StubHub is looking for Senior Site Reliability Engineer (SRE) to design and develop next-generation technologies and complex features. As a Senior SRE at StubHub, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our engineers must demonstrate initiative and enthusiasm for the problems they tackle.
 
This role will be based in either our New York, NY or Los Angeles, CA or Aliso Viejo, CA office and has a hybrid (3 in-person days per week) work schedule.



<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Build out and maintain an observability platform to ensure the reliability, availability, and performance of critical systems.</li>
<li>Collaborate with cross-functional teams to identify and address potential bottlenecks, optimize resource utilization, and proactively prevent system failures.</li>
<li>Drive the implementation of automation tools and Infrastructure as Code (IaC) practices to streamline deployment processes, configuration management, and infrastructure provisioning.</li>
<li>Help develop a center of excellence, fostering a culture of empowering teams to continuously and reliably deliver customer value</li>
<li>Develop processes, tools and automation to reduce toil across engineering teams</li>
<li>Ensure Systems effectively balance cost, perfomance and reliability at scale</li>
</ul>
</ul>
<h3>What You've Done:</h3>
<ul>
<ul>
<li>Extensive experience (typically 5+ years) in a site reliability engineering or a related role, demonstrating a strong command of incident management, mitigation, &amp; prevention, troubleshooting, and performance tuning.</li>
<li>Experience with developing robust, mission-critical systems using one or multiple general-purpose programming languages (e.g., C/C++, Java, C# or any other OOP language)</li>
<li>Experience with cloud computing (AWS, GCP, Azure)</li>
<li>A strong track record of aggressively identifying and removing toil through process optimization, automation and system design</li>
<li>Demonstrated ability to write and maintain code for automation, infrastructure orchestration, and reliability tooling.</li>
<li>Demonstrated understanding of large scale observability platforms and tools</li>
<li>Understanding of orchestration system such as Kubernetes</li>
</ul>
</ul>
<h3>What We Offer</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4421950101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Ad Experimentation
location: Aliso Viejo, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4421950101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>
<strong>About the Opportunity: </strong>
In order to transform how millions of users explore, interact with, and participate in live events worldwide, StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
<strong>This is a hybrid work opportunity, that is located in Irvine, CA. We have a 3-day in-office and 2-day remote schedule.</strong>
 
<strong>About the team:</strong>
The Ad Experimentation Platform team is paving the way for the next evolution of our experimentation platform. Your role will empower our ads teams to explore cutting-edge experimentation methodologies, strategically driving engaged audiences to our website



<h3>What You've Done:</h3>
<p></p>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (e.g., C/C++, Java, C#, Objective-C)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
<p></p>
<h3>What You'll Do:</h3>
<h3></h3>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity </li>
</ul>
<h3></h3>
<h3>What We Offer:</h3>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4421964101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Ads Targeting
location: Aliso Viejo, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4421964101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>
<strong>About the Opportunity: </strong>

In order to transform how millions of users explore, interact with, and participate in live events worldwide, StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
<strong>This is a hybrid work opportunity, that is located in Los Angeles, CA or Irvine CA. We have a 3-day in-office and 2-day remote schedule.</strong>
 




<h3>What You've Done:</h3>
<p> </p>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (e.g., C/C++, Java, C#, Objective-C)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
<p> </p>
<h3>What You'll Do:</h3>
<h3> </h3>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity </li>
</ul>
<h3> </h3>
<h3>What We Offer:</h3>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4411821101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer (Android) - Consumer Experience
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4411821101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>


StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
StubHub is seeking Senior Software Engineers in Android to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.
 
<strong>About the team</strong>
The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (Kotlin or Java)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Exposure to React Native</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity  </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4411820101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer (Android) - Consumer Experience
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4411820101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
StubHub is seeking Senior Software Engineers in Android to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.
 
<strong>About the team</strong>
The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (Kotlin or Java)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Exposure to React Native</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity  </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412393101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Build, Test & Deploy
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412393101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
<strong>About the Opportunity: </strong>
We are seeking a Senior Software Engineer specializing in build, test, and deployment processes, with a strong focus on Continuous Integration and Continuous Deployment (CI/CD) pipelines. The ideal candidate will have extensive experience in automating software builds, implementing robust testing frameworks, and deploying applications in a scalable, efficient manner. The role involves creating and maintaining a comprehensive testing environment, that helps to ensure the reliability and stability of our software systems.
 
This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Experience with developing robust, mission-critical systems using one or multiple general-purpose programming languages (e.g., C/C++, Java, C# or any other OOP language)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity  </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412394101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Build, Test & Deploy
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412394101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>



StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
<strong>About the Opportunity: </strong>
We are seeking a Senior Software Engineer specializing in build, test, and deployment processes, with a strong focus on Continuous Integration and Continuous Deployment (CI/CD) pipelines. The ideal candidate will have extensive experience in automating software builds, implementing robust testing frameworks, and deploying applications in a scalable, efficient manner. The role involves creating and maintaining a comprehensive testing environment, that helps to ensure the reliability and stability of our software systems.
 
This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Experience with developing robust, mission-critical systems using one or multiple general-purpose programming languages (e.g., C/C++, Java, C# or any other OOP language)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity  </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4411638101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Consumer Experience (Full-stack)
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4411638101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
<strong>About the Opportunity: </strong>
In order to transform how millions of users explore, interact with, and participate in live events worldwide, StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.
 
<strong>About the team</strong>
The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Extensive experience developing robust systems using multiple front-end and back-end programming languages and frameworks (Java, C#, Python, React, Javascript)</li>
<li>Previous experience designing and developing features for consumer facing products</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production, and mentoring junior engineers along the way</li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity  </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4411637101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Consumer Experience (Full-stack)
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4411637101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
<strong>About the Opportunity: </strong>
In order to transform how millions of users explore, interact with, and participate in live events worldwide, StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.
 
<strong>About the team</strong>
The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Extensive experience developing robust systems using multiple front-end and back-end programming languages and frameworks (Java, C#, Python, React, Javascript)</li>
<li>Previous experience designing and developing features for consumer facing products</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production, and mentoring junior engineers along the way</li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity  </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4417639101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Customer Identity
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4417639101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
StubHub is committed to providing a secure and seamless experiences for our customers. The Customer Identity Engineering team here at StubHub plays a critical role in ensuring the safety of our users by maintaining and enhancing our authentication and authorization services through the use of security best-practices and first-class software engineering  
 
<strong>This role will be based in either our New York, NY or Los Angeles, CA or Aliso Viejo, CA office and has a hybrid (3 in-person days per week) work schedule.</strong>
 
<strong>Responsibilities:</strong> 
As a senior software engineer on the Customer Identity Engineering team, you will work on improving and maintaining the core systems that authenticate and authorize users across our platforms. You will also collaborate with data scientists and other engineering teams to build and implement advanced detections to identifyty and prevent Auth-N / Auth-Z abuse. 
 
You’ll have the opportunity to work with cutting-edge security protocols, contribute to improving the reliability and performance of our identity services, and help ensure that our customers’ accounts remain secure. 



<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, build, and maintain scalable authentication and authorization services. </li>
<li>Implement security features to protect against common vulnerabilities (e.g. OWASP top 10) </li>
<li>Collaborate with data science teams to integrate machine learning models aimed at identifying and preventing suspicious login activity. </li>
<li>Monitor and improve the performance of identity-related services. </li>
<li>Investigate and troubleshoot issues related to account security, user identity, and authentication failures. </li>
<li>Drive improvements in security protocols, performance optimization, and user experience. </li>
<li>Keep up to date with the latest security and identity management trends and apply that knowledge to your work. </li>
</ul>
</ul>
<h3>Required Skills and Qualifications:</h3>
<ul>
<ul>
<li>5+ years of experience in software engineering, ideally with a focus on authentication, authorization, and identity services. </li>
<li>Proficiency in backend development using languages such as Java, C#, or Python. </li>
<li>Experience working with security protocols such as OAuth, SAML, OpenID Connect, and WebAuthN. </li>
<li>Familiarity with building and maintaining scalable, distributed systems. </li>
<li>Experience working with databases, both relational (e.g., MSSQL, MySQL, PostgreSQL) and NoSQL (e.g., DynamoDB, Cassandra). </li>
<li>Understanding foundational concepts of machine learning (Supervised / Unsupervised) and the ability to collaborate with data scientists on implementations. </li>
<li>Worldclass problem-solving skills and the ability to think critically about security, reliability, and performance. </li>
</ul>
</ul>
<h3>Preferred Skills and Qualifications:</h3>
<ul>
<ul>
<li>Working Knowledge of cloud platforms (AWS, GCP, Azure), hands-on experience building and owning a cloud optimized service. </li>
<li>Expert experience with containerization and hosting technologies (e.g., Docker, Kubernetes). </li>
<li>Familiarity with monitoring and alerting tools such as Prometheus / Grafana.  </li>
<li>Previous experience leveraging Machine Learning to augment authentication services to identify fraudulent/ anonymous logins. </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4417627101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Database Runtime Performance Optimization
location: Aliso Viejo, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4417627101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>



StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
We are looking for an experienced Senior Software Engineer who specializes in optimizing MS SQL Server performance. The ideal candidate will have a deep understanding of SQL Server workload optimization, excellent skills in programming languages like C++, C#, and Java, and a proven track record in migrating massive workloads across databases. Experience in developing SQL Server engine components is a plus.
 


<strong>This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.  </strong>

 




<h3>Key Responsibilities:</h3>
<ul>
<ul>
<li><strong>Programming Skills:</strong> Proficiency in one or more of the following languages: C++, C#, Java. Ability to write high-performance and maintainable code.</li>
<li><strong>Database Performance Optimization:</strong> Analyze, optimize, and enhance SQL Server workloads to ensure optimal performance and efficiency. Address complex performance issues and implement solutions to improve database responsiveness.</li>
<li><strong>Query Optimization:</strong> Utilize advanced techniques to optimize SQL queries, including index tuning, query plan analysis, and performance troubleshooting.</li>
<li><strong>MS SQL Server Internals:</strong> Leverage in-depth knowledge of MS SQL Server internals to understand and resolve performance bottlenecks and inefficiencies.</li>
<li><strong>Workload Migration</strong>: Lead and manage the migration of large-scale workloads across different databases or environments, ensuring data integrity and minimal downtime.</li>
<li><strong>Collaborative Development:</strong> Work closely with cross-functional teams, including developers, architects, and system administrators, to address performance issues and implement improvements.</li>
</ul>
</ul>
<h3>What You'll Be Doing:</h3>
<ul>
<ul>
<li><strong>Database Workload Optimization:</strong> Optimize database workloads across hundreds of services and databases to ensure high performance and efficiency. Identify and address performance issues in a large-scale environment.</li>
<li><strong>Services Optimization:</strong> Design and implement changes to existing services or develop new microservices aimed at optimizing database workloads. Ensure that these modifications contribute to improved performance, scalability, and reliability of the overall system.</li>
<li><strong>Data Management Solutions:</strong> Design and develop data management solutions that will be applied across hundreds of services. Focus on improving performance, reducing costs, and increasing engineering agility.   </li>
<li><strong>Framework Development:</strong> Develop frameworks and tools to identify performance bottlenecks and optimize SQL Server queries. Collaborate with multiple teams to implement and standardize best practices for performance enhancement.</li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4417621101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Database Runtime Performance Optimization
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4417621101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>



StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
We are looking for an experienced Senior Software Engineer who specializes in optimizing MS SQL Server performance. The ideal candidate will have a deep understanding of SQL Server workload optimization, excellent skills in programming languages like C++, C#, and Java, and a proven track record in migrating massive workloads across databases. Experience in developing SQL Server engine components is a plus.
 


<strong>This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.  </strong>
<h3>Key Responsibilities:</h3>
<ul>
<ul>
<li><strong>Programming Skills:</strong> Proficiency in one or more of the following languages: C++, C#, Java. Ability to write high-performance and maintainable code.</li>
<li><strong>Database Performance Optimization:</strong> Analyze, optimize, and enhance SQL Server workloads to ensure optimal performance and efficiency. Address complex performance issues and implement solutions to improve database responsiveness.</li>
<li><strong>Query Optimization:</strong> Utilize advanced techniques to optimize SQL queries, including index tuning, query plan analysis, and performance troubleshooting.</li>
<li><strong>MS SQL Server Internals:</strong> Leverage in-depth knowledge of MS SQL Server internals to understand and resolve performance bottlenecks and inefficiencies.</li>
<li><strong>Workload Migration</strong>: Lead and manage the migration of large-scale workloads across different databases or environments, ensuring data integrity and minimal downtime.</li>
<li><strong>Collaborative Development:</strong> Work closely with cross-functional teams, including developers, architects, and system administrators, to address performance issues and implement improvements.</li>
</ul>
</ul>
<h3>What You'll Be Doing:</h3>
<ul>
<ul>
<li><strong>Database Workload Optimization:</strong> Optimize database workloads across hundreds of services and databases to ensure high performance and efficiency. Identify and address performance issues in a large-scale environment.</li>
<li><strong>Services Optimization:</strong> Design and implement changes to existing services or develop new microservices aimed at optimizing database workloads. Ensure that these modifications contribute to improved performance, scalability, and reliability of the overall system.</li>
<li><strong>Data Management Solutions:</strong> Design and develop data management solutions that will be applied across hundreds of services. Focus on improving performance, reducing costs, and increasing engineering agility.   </li>
<li><strong>Framework Development:</strong> Develop frameworks and tools to identify performance bottlenecks and optimize SQL Server queries. Collaborate with multiple teams to implement and standardize best practices for performance enhancement.</li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4417628101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer (Full-Stack) - Productivity
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4417628101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>



StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
We are seeking a Senior Full-stack Engineer – Productivity to serve as a technical lead for the Platform Productivity team. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers - Productivity must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer - Productivity you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.     
 
StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will not only be a technical leader and innovator, but also a coach who lifts everyone around you and inspires a growth mindset across your team. Our most technical engineers are also the humblest advocates for their team members, and they operate from a place of empathy and inclusion, often teaching the same to their colleagues. Such leadership, along with bias for action, pragmatism, robustness, operational excellence, and high quality of deliverables, are some of the core tenets of this role.  
<strong> </strong>
<strong>This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.  </strong>
<h3>What You've Done:</h3>
<ul>
<ul>
<li>6+ years of professional experience in software development  </li>
<li>2+ years of in-depth experience with React and relevant toolsets/framework ecosystems  </li>
<li>Experience with developing robust, mission-critical systems using one or multiple general-purpose programming languages (e.g., C/C++, Java, C# or any other OOP language)</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact; focus on large-scale consumer-products is preferred </li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools </li>
<li>Experience working closely with product teams, designers, and other engineers to create impactful and highly-performant web experiences </li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412309101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Infra, Hosting & Data
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412309101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
<strong>About the Opportunity: </strong>
In order to transform how millions of users explore, interact with, and participate in live events worldwide, StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
This is a hybrid work opportunity located out of our Santa Monica, CA office.
 
<strong>About the team:</strong>
Our Infra, Hosting &amp; Data team is a group of passionate engineers who obsess about maintaining and evolving our internal service catalog that serves as the basis for creating new applications and services. We are responsible for build, deployment and artifact management. Also, responsible for infrastructure provisioning and management as well as attribution. We collaborate cross functionally across all platforms within the organization to ensure all teams are aligned on infrastructure best practices. 



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Experience with developing robust, mission-critical systems using one or multiple general-purpose programming languages (e.g., C/C++, Java, C# or any other OOP language)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity  </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412310101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Infra, Hosting & Data
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412310101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>


StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
<strong>About the Opportunity: </strong>
In order to transform how millions of users explore, interact with, and participate in live events worldwide, StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
This is a hybrid work opportunity located out of our Manhattan, NY office.
 
<strong>About the team:</strong>
Our Infra, Hosting &amp; Data team is a group of passionate engineers who obsess about maintaining and evolving our internal service catalog that serves as the basis for creating new applications and services. We are responsible for build, deployment and artifact management. Also, responsible for infrastructure provisioning and management as well as attribution. We collaborate cross functionally across all platforms within the organization to ensure all teams are aligned on infrastructure best practices. 



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Experience with developing robust, mission-critical systems using one or multiple general-purpose programming languages (e.g., C/C++, Java, C# or any other OOP language)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity  </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4411836101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer (iOS) - Consumer Experience
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4411836101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>


StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
StubHub is seeking Senior Software Engineers in iOS to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.
 
<strong>About the team</strong>
The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (Swift or Objective-C)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Exposure to React Native</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity  </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4411837101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer (iOS) - Consumer Experience
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4411837101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>



StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
StubHub is seeking Senior Software Engineers in iOS to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  
 
This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.
 
<strong>About the team</strong>
The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (Swift and Objective-C)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Exposure to React Native</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across all StubHub’s platforms and products, resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise</li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity  </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4411121101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer – Payments
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4411121101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p>StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.  </p>
<p><strong>This is a hybrid opportunity based out of New York, NY. </strong></p>
<p>Payments: StubHub has two types of customers - buyers and sellers. Sellers come here to make money - and Payments Team owns everything around making it happen! That includes making sure our sellers get paid the correct amount, in correct currency, via correct payment method, as quickly as possible AND within the specific business requirements set for them by the business. At the same time, since the team is responsible for any and all outgoing payments, they are tasked protecting the cash - as it would be catastrophic if something were to go wrong.</p>
<p>Subledger: Engineers in the team are responsible for developing and refining an end-to-end finance platform which includes two sub-domains: Purchasing and Subledger. The Subledger sub-domain is to develop and maintain a highly reliable and scalable subledger system which fulfills the company’s accounting and financial requirements. This includes streamlining the economic records and generating financial reports for auditing purpose, gaining financial insights, and supporting critical business decisions. </p>

 
<strong>What You'll Do</strong>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements across StubHub's platforms and products with agility and resulting in high-quality outcomes</li>
<li>Collaborate with team members to ensure best practices across our code</li>
<li>Own the technical design and roadmap for the Pay Ins + Fraud platform</li>
<li>Leverage your expertise in building and operating high scale systems with a focus on reliability and quality of analyzed data</li>
</ul>
<p><strong>What You've Done</strong></p>
<ul>
<li>6+ years of professional experience in software development</li>
<li>Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (e.g., C/C++, Java, C#, Objective-C)</li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
<p><strong>What We Offer</strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p> </p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$300,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4412419101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Runtime
location: Los Angeles, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4412419101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>


StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
We are seeking a talented Senior Software Engineer to join our Platform Runtime team. In this role, you will play a pivotal role in designing, developing, and maintaining a suite of SDKs, services, shared packages, and tools used by other teams and aimed at elevating efficiency across our entire engineering organization.
 
<strong>About the team</strong>
The Platform Runtime team's mission is to establish an intuitive cross-language performant runtime environment that is used across hundreds of services at StubHub. We focus on implementing best practices to tackle core engineering challenges such as configuration management, connectivity, caching, and messaging.
 
This is a hybrid work opportunity located in either our Los Angeles, Aliso Viejo, CA or New York, NY office.



<h3>What You'll Do</h3>
<ul>
<ul>
<li>Design and develop SDKs, services, shared packages, and tools to enhance engineering efficiency and productivity.</li>
<li>Develop an intuitive cross-language performant runtime environment that will serve as a "container" for business/customer-facing services</li>
<li>Architecting and implementing high-performance, scalable services actively used by internal customers.</li>
<li>Serve as a subject matter expert (SME) in distributed caching and messaging, with a deep understanding of associated design patterns.</li>
<li>Collaborate closely with engineering teams as your customers, identifying technical inefficiencies and proposing scalable solutions and engineering patterns.</li>
<li>Drive initiatives to improve performance and scalability across our platform.</li>
<li>Champion best practices in software development, ensuring high standards of quality and efficiency.</li>
<li>Ability to thrive in a fast-paced environment and manage multiple priorities effectively.</li>
<li>Commitment to fostering a positive and inclusive team culture where diverse perspectives are valued.</li>
</ul>
</ul>
<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development </li>
<li>Experience with developing robust, mission-critical systems using one or multiple general-purpose programming languages (e.g., C/C++, Java, C# or any other OOP language)</li>
<li>Expertise in designing and optimizing distributed systems, including microservices architectures, caching strategies, and message queuing systems.</li>
<li>Demonstrated ability to analyze and enhance system scalability, reliability, and performance metrics.</li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact</li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives</li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools</li>
<li>Strong communication skills and the ability to collaborate effectively with cross-functional teams.</li>
<li>Experience owning projects from the initial idea all the way to production</li>
<li>Experience mentoring junior engineers</li>
</ul>
</ul>
<h3>What We Offer</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4411941101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Seller Experience (Fullstack)
location: Aliso Viejo, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4411941101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
In order to transform how millions of users explore, interact with, and participate in live events worldwide, StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.   
 
<strong>This is a hybrid work opportunity located in Aliso Viejo, CA.</strong>
 
<strong>About the Team:</strong>
Seller Experiences' mission is to simplify the life of our large ticket sellers to ensure they can easily onboard and manage their ticket inventory through the life of the event. The goal of the larger Supply organization is to help the sellers reduce their management costs and maximize their sales revenue by providing both process automation plus simple and blazing-fast experiences for their ticket lifecycle. While largely front-end-focused, the team does maintain ownership at multiple levels in our technology stack.



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development   </li>
<li>2+ years of in-depth experience with React and relevant toolsets/framework ecosystems   </li>
<li>Understanding of core JavaScript concepts, and practical experience building robust stateful web applications  </li>
<li>Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (e.g., C/C++, Java, C#, Python)  </li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy  </li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact  </li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives  </li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools  </li>
<li>Experience owning projects from the initial idea all the way to production  </li>
<li>Experience mentoring junior engineers </li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements that cross the frontend and backend code across all StubHub’s platforms and products, resulting in high-quality outcomes   </li>
<li>Collaborate with team members to ensure best practices across our code   </li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise   </li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity    </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4411966101
published: 2024-10-15 14:46:49+00:00
title: Senior Software Engineer - Seller Platform
location: Aliso Viejo, California, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4411966101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p>


StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
 
In order to transform how millions of users explore, interact with, and participate in live events worldwide, StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features. As a Senior Software Engineer, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Senior Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. StubHub is committed to being a phenomenal and inclusive place to work. As a Senior Software Engineer, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.   
 
<strong>This is a hybrid work opportunity located in Aliso Viejo, CA.</strong>
 
<strong>About the team:</strong>
The Seller Platform team’s mission is to ensure that managing all seller ticket inventory coming into, and out of, StubHub is blazing fast, and enables their ability to reduce operational costs via automation and simple to use APIs. The Supply team owns a variety of services that ensure the tickets remain update to date and provide all the protection against fraud, and country specific legal requirements, to ensure the tickets are easily listed and sold on the consumer side of StubHub. The team is intricately focused on ensuring our SLAs are met no matter the scale of the seller inventory load. 



<h3>What You've Done:</h3>
<ul>
<ul>
<li>5-6+ years of professional experience in software development   </li>
<li>2+ years of in-depth experience with React and relevant toolsets/framework ecosystems   </li>
<li>Understanding of core JavaScript concepts, and practical experience building robust stateful web applications  </li>
<li>Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (e.g., C/C++, Java, C#, Objective-C)  </li>
<li>Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy  </li>
<li>Previous experience designing and developing solutions to complex problems with significant business impact  </li>
<li>A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives  </li>
<li>Proven ability to learn other coding languages, platforms, frameworks, and tools  </li>
<li>Experience owning projects from the initial idea all the way to production  </li>
<li>Experience mentoring junior engineers </li>
</ul>
</ul>
<h3>What You'll Do:</h3>
<ul>
<ul>
<li>Design, develop, test, deploy, and maintain impactful improvements that cross the frontend and backend code across all StubHub’s platforms and products, resulting in high-quality outcomes   </li>
<li>Collaborate with team members to ensure best practices across our code   </li>
<li>Manage individual initiative priorities, deadlines, and deliverables with your technical expertise   </li>
<li>Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity    </li>
</ul>
</ul>
<h3>What We Offer:</h3>
<ul>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
</ul>
<p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$200,000</span><span>—</span><span>$275,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


ext_id: 4418340101
published: 2024-10-15 14:46:49+00:00
title: Senior Tax Accountant
location: New York, New York, United States
application_url: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4418340101
experience_level: SE
language: en
has_remote: False
salary_currency: USD
description:
<p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p><p></p>
StubHub is seeking for an experienced, high energy, high-impact Senior Tax Accountant to assist with all tax matters to support the company’s rapid growth. The role will touch all aspects of the global tax function including tax compliance, reporting, planning and general tax operations. Reporting to the Tax Manager, the Senior Tax Accountant will play a key role in building out a world-class tax function.
 
The ideal candidate should be detail oriented, able to multi task, have strong problem solving and analytical skills, and demonstrated the ability to thrive in a dynamic, fast-paced environment. It is essential that the candidate has strong communication, organization and project management skills and the ability to work well independently as well as across the accounting and finance functions.
 
<strong>This is a hybrid work opportunity located only in New York, NY. We have a 3-day in-office and 2-day remote schedule.</strong>
<p></p>
<p><strong>What You'll Do</strong></p>
<ul>
<li>Provide support for the income tax compliance process, including preparation of certain tax workpapers and calculations required for the preparation of all U.S. federal, state and local, and international tax returns, prepared by external advisors</li>
<li>Preparation of federal and state estimated tax and extension payment calculations, ensuring timely and accurate submissions to tax authorities</li>
<li>Provide support for the month and quarter end close process, including tax account reconciliations and roll forwards</li>
<li>Provide support for the quarterly and annual global income tax provisions and financial statement disclosures in accordance with ASC 740</li>
<li>Maintain and improve tax-related processes and internal controls in accordance with SOX</li>
<li>Maintain and monitor tax calendar to ensure timely filing of all income tax, gross receipts tax, and other tax filings</li>
<li>Provide support for tax audits including the preparation of responses to inquiries from tax authorities</li>
<li>Handle tax notices received from taxing authorities by reviewing and analyzing notices to determine required actions and deadlines</li>
<li>Establish strong working relationships with other tax, accounting, finance and other cross-functional business partners in support of tax related matters</li>
<li>Conduct research on complex tax issues and provide guidance on tax impacts of business decisions.</li>
<li>Assist in special projects and perform additional duties as required</li>
</ul>
<p><strong>What You've Done</strong></p>
<p></p>
<ul>
<li>3+ years of related tax experience, including at a big 4 public accounting firm</li>
<li>Bachelor’s degree with a CPA (or actively pursuing)</li>
<li>Strong foundation of income tax compliance and provision experience</li>
<li>Strong knowledge of corporate taxation</li>
<li>Exposure to international tax issues, a plus</li>
<li>Experience with tax compliance and provision software, a plus</li>
<li>A self-leading mentality, embracing new technology, and actively seeking opportunities to automate existing processes and gain efficiencies</li>
<li>Ability to adapt quickly and operate effectively in a fast-paced, high-intensity and rapidly evolving environment; with a desire to learn new areas of tax law and business </li>
</ul>
<p><strong>What We Offer</strong></p>
<p></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
<li><strong>Team-Building Events:</strong> Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.</li>
</ul>
<p></p>
<p></p>
<p></p><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p>Salary Range<span>$100,000</span><span>—</span><span>$120,000 USD</span><strong>About Us</strong> 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found <a href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a>
 
<strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong>


