# job

ext_id: 6c9bbcc4-410d-4e04-90f0-2383a2c2894c
published: 2024-12-12 11:50:26+00:00
title: Technolog (branża meblarska)
location: Gorzów Wielkopolski
description_md: https://jobs.lever.co/HR-Hints/6c9bbcc4-410d-4e04-90f0-2383a2c2894c
application_url: EN
experience_level: pl
language: False
description:
<span>Omnicreatio istnieje na rynku od 16 lat (wcześniej jako "S-line Studio"). Specjalizujemy się w projektowaniu wnętrz, produkcji mebli na zamówienie, sprzedaży ekskluzywnych produktów wnętrzarskich oraz realizacji kompleksowych projektów dla domów, mieszkań i obiektów komercyjnych. W naszych projektach stawiamy na funkcjonalność, estetykę i personalizację rozwiązań. Nasze usługi kierujemy do klientów premium, którzy cenią sobie unikalność, jakość i profesjonalizm.</span>
<h3>Twój zakres obowiązków:</h3>
<ul>
<li>Wykonywanie rysunków technicznych w programie Corpus na podstawie projektów stworzonych przez Projektantów Wnętrz</li><li>Wykonywanie prostej dokumentacji wykonawczej dla stolarzy</li><li>Przygotowywanie listy materiałów niezbędnych do wykonania mebla</li><li>Współpraca z Projektantami w celu ustalenia szczegółów projektu</li></ul>
<h3>Oczekiwania:</h3>
<ul>
<li>Znajomość programów Corpus CAD/CAM albo Solidworks (lub inne pokrewne)</li><li>Doświadczenie w firmie zajmującą się produkcją mebli na wymiar (minimum 3 lata)</li><li>Samodzielność</li><li>Dobra organizacja pracy i rzetelność</li></ul>
<h3>Co oferujemy:</h3>
<ul>
<li>Stabilne zatrudnienie w oparciu o umowę o pracę</li><li>Możliwość pracy zdalnej lub hybrydowej</li><li>Narzędzia do pracy (komputer i licencję programu Corpus CAD/CAM)</li><li>Wynagrodzenie podstawowe oraz premie za wyniki</li></ul><span>W Omnicreatio wierzymy, że nasza siła tkwi w ludziach. Dołącz do Nas i wspólnie z nami buduj pozycję lidera na rynku!</span>


ext_id: 92b9ff58-b964-4d0e-b221-6ba86494dd44
published: 2024-10-30 19:01:31+00:00
title: Call Center Supervisor (Tax Specialist)
location: All EAW Locations
description_md: https://jobs.lever.co/educationatwork/92b9ff58-b964-4d0e-b221-6ba86494dd44
application_url: MI
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/>This seasonal position begins in December 2024 and ends in April 2025. If you are interested in a seasonal tax position, have at least 2 years of professional tax preparation experience, love the pursuit of excellence, and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><b><u>Job Summary</u></b>The Team Lead manages a dynamic team of Tax Specialists, coaches specialists to perform at the highest levels, monitors and takes action on real-time adherence for their team, and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance while fostering motivation and maintaining company culture.
<h3>Responsibilities</h3>
<ul>
<li>Lead and manage a team of 20-25 student Tax Specialists supporting Turbo Tax Live.</li><li>Advocate for customers by identifying their needs and guiding them to appropriate resources.</li><li>Monitor, coach, and provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues.</li><li>Administer daily schedules and attendance for the agent team.</li><li>Resolve moderately complex problems exercising good judgment.</li><li>Conduct staff meetings and coaching sessions to ensure effective communication..</li><li>Exhibit exceptional time management, organization, and prioritization skills.</li><li>Research, analyze, and determine an appropriate course of action in various situations.</li><li>Able to research IRS and state publications, regulations, and GAAP publications.</li><li>Flexibility to work both AM and PM shifts, including some holidays.</li><li>Excellent numerical, abstract, and verbal reasoning skills.</li><li>Perform other duties as directed by management.</li></ul>
<h3>Basic Qualifications</h3>
<ul>
<li>3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers using commercial tax preparation software.</li><li>2+ years of leadership experience.</li><li>Active credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience is a plus.</li><li>College degree is a plus, but not required.</li><li>Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.</li><li>Must possess an active Preparer Tax Identification Number (PTIN).</li><li>Extensive knowledge of tax laws.</li><li>In-depth understanding of tax concepts and processes.</li><li>Experience using major tax preparation software; experience with electronic filing.</li><li>Experience providing support in a technical PC environment is a plus.</li><li>Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.</li><li>Must reside in the United States.</li></ul><b><u>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:</u></b><br/>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.<br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 301e6503-7d8f-43b5-8fbb-d1917588924e
published: 2024-12-03 17:29:29+00:00
title: Call Center Supervisor (Team Lead)
location: Salt Lake City, UT
description_md: https://jobs.lever.co/educationatwork/301e6503-7d8f-43b5-8fbb-d1917588924e
application_url: SE
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><b><u>Job Summary</u></b>The Team Lead manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture. <u>Position will be in-person at our Salt Lake City office.</u><br/><b><u>Seasonal Position ending 4/30/2025.</u></b>
<h3>Responsibilities</h3>
<ul>
<li>Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries.</li><li>Advocate for customers by identifying their needs and guiding them to appropriate resources.</li><li>Monitor, coach, and provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues.</li><li>Identify training requirements and skill gaps among the agent team.</li><li>Administer daily schedules and attendance for the agent team.</li><li>Coach and develop direct reports to exceed call center goals.</li><li>Resolve escalated customer concerns, balancing superior service with fiscal responsibility.</li><li>Conduct staff meetings and coaching sessions to ensure effective communication.</li><li>Manage time cards and payroll in ADP.</li><li>Ensure customers receive an exceptional experience at the end of each transaction.</li><li>Maintain excellent knowledge of company policies and procedures.</li><li>Exhibit exceptional time management, organization, and prioritization skills.</li><li>Work independently and in a team setting within a fast-paced environment.</li><li>Flexibility to work both AM and PM shifts, including some holidays.</li><li>Perform other duties as directed by management.</li></ul>
<h3>Basic Qualifications</h3>
<ul>
<li>Bachelor’s or associate degree required.</li><li>3 years of experience in a call center or customer service role.</li><li>Experience handling customer escalations and providing excellent customer service.</li><li>Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics.</li><li>High level of integrity and professionalism in handling confidential information.</li><li>Strong computer skills and proficiency in Microsoft Office Suite.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent written, verbal, and interpersonal communication skills.</li><li>Proven success in leading a team of agents.</li><li>Ability to multi-task and perform in a fast-paced environment.</li><li>Embrace feedback and approach work with a growth mindset.</li></ul>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: d5a7412c-d890-485c-b07a-92534b1480a1
published: 2024-07-23 20:12:45+00:00
expired: 2025-01-20 02:00:01+00:00
title: Contact Center Supervisor
location: Salt Lake City, UT
description_md: https://jobs.lever.co/educationatwork/d5a7412c-d890-485c-b07a-92534b1480a1
application_url: MI
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><u><b>Job Summary</b></u><span>The Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture.</span>
<h3>Responsibilities</h3>
<ul>
<li>Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries.</li><li>Advocate for customers by identifying their needs and guiding them to appropriate resources.</li><li>Monitor, coach, and provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues.</li><li>Identify training requirements and skill gaps among the agent team.</li><li>Administer daily schedules and attendance for the agent team.</li><li>Coach and develop direct reports to exceed call center goals.</li><li>Resolve escalated customer concerns, balancing superior service with fiscal responsibility.</li><li>Conduct staff meetings and coaching sessions to ensure effective communication.</li><li>Manage timecards and payroll in ADP.</li><li>Ensure customers receive an exceptional experience at the end of each transaction.</li><li>Maintain excellent knowledge of company policies and procedures.</li><li>Exhibit exceptional time management, organization, and prioritization skills.</li><li>Work independently and in a team setting within a fast-paced environment.</li><li>Flexibility to work both AM and PM shifts, including some holidays.</li><li>Perform other duties as directed by management.</li></ul>
<h3>Behavioral Competencies</h3>
<ul>
<li>Maintain a high level of integrity and professionalism in handling confidential information.</li><li>Proven success in leading a team of agents.</li><li>Ability to multi-task and perform in a fast-paced environment.</li><li>Embrace feedback and approach work with a growth mindset.</li></ul>
<h3>Basic Qualifications</h3>
<ul>
<li>Bachelor’s or associate degree preferred.</li><li>3 years of experience in a call center or customer service role.</li><li>Experience handling customer escalations and providing excellent customer service.</li><li>Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics.</li><li>Strong computer skills and proficiency in Microsoft Office Suite.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent written, verbal, and interpersonal communication skills.</li></ul>
<h3>Compensation/Benefits</h3>
<ul>
<li>Competitive Salary</li><li>401K</li><li>Paid time off</li><li>Full Benefits</li></ul>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: f8d51fda-c12d-4d69-88fa-b09ce94bdbc6
published: 2024-10-09 18:25:51+00:00
title: Corporate Trainer
location: Salt Lake City, UT
description_md: https://jobs.lever.co/educationatwork/f8d51fda-c12d-4d69-88fa-b09ce94bdbc6
application_url: MI
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><u><b>Job Summary</b></u><span>The Corporate Trainer is responsible for the development and implementation of training strategy and curriculum building aimed at enhancing staff performance and ensuring outstanding customer satisfaction. The role requires meeting key performance indicators aligning internal departments and fostering best practices within client programs. The trainer will be part of a team focused on actionable data, compliant processes, and continuous improvement. <u>This position will be in-person at our Salt Lake City office</u>.</span><br/><b><u>Seasonal Position ending 4/30/2025.</u></b>
<h3>Essential Functions</h3>
<ul>
<li><b>Onboarding and Development:</b> Design and deliver comprehensive new hire onboarding programs, upskilling materials, and ongoing professional development for new and existing student employees.</li><li><b>Strategy and Solutions:</b> Develop strategies, roadmaps, and solutions based on industry best practices, user feedback, and data analytics.</li><li><b>Instructional Techniques:</b> Utilize engaging instructional techniques and formats, such as role playing, peer to peer interaction, group discussion, shadowing, e-learning, and lecture.</li><li><b>Skill Assessment:</b> Analyze student employees’ product knowledge, problem-solving abilities, communication, and navigation skills and record the findings.</li><li><b>Monitoring and Evaluation:</b> Monitor and evaluate calls during on-the-job training to ensure proper call handling, and compliance with workflows and tools; schedule debriefs to reinforce training.</li><li><b>Coaching and Development:</b> Conduct coaching sessions for new hires to improve their skills and performance.</li><li><b>Quality Improvement:</b> Utilize quality alerts, trend data, compliance issues and audit results to update training materials and reduce knowledge gaps.</li><li><b>Calibration Meetings:</b> Attend or conduct calibration meetings with the internal team and client to ensure consistency and accuracy of the training curriculum.</li><li><b>Reporting and Documentation:</b> Accurately report daily activities, track, and maintain key metrics, assessments, attendance, and coaching records; submit operation handover report and process changes to stakeholders.</li><li><b>Collaboration:</b> Regularly review team performance with operations and quality leadership and provide email correspondence when needed.</li><li><b>Evaluation and Service Levels:</b> Participate in evaluations for development purposes and assist in the maintenance of service levels by providing phone coverage if necessary.</li></ul>
<h3>Education/Experience</h3>
<ul>
<li>Bachelor’s degree preferred.</li><li>Two to three years in related training experience or equivalent combination of education and experience.</li><li>At least 2-3 years of previous customer service, contact/call center and BPO environment experience preferred.</li></ul>
<h3>Additional Requirements</h3>
<ul>
<li>Excellent verbal, written, and interpersonal skills, as well as presentation skills.</li><li>Knowledge of existing and emerging training methods/tools; curriculum writing skills.</li><li>Prior experience in classroom instruction, customer service and call center environment.</li><li>Ability to analyze data and assess needs, linking training and design to performance.</li><li>Experience in continuous improvement efforts, coaching and mentoring.</li><li>Ability to build rapport and effective working relationships with peers, clients, and all levels of management.</li><li>Flexibility to adapt to changing priorities and business practices.</li><li>Intermediate level of knowledge/familiarity with PC hardware and software.</li><li>Advanced Excel proficiency, including the ability to:</li><li>	add/edit/remove formula-based rule formatting.</li><li>	manage data validations,</li><li>	Implement other fail safes to ensure reliable analytical output.</li></ul>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 40381280-e641-469b-9360-2df6ab9e880d
published: 2024-10-11 15:09:11+00:00
title: Intuit Product Expert
location: Salt Lake City, UT
description_md: https://jobs.lever.co/educationatwork/40381280-e641-469b-9360-2df6ab9e880d
application_url: SE
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/><u><b>The Opportunity</b></u>TurboTax helps millions of people file their taxes smarter each year. A big part of their success comes from customers' positive experiences with their dynamic Product Experts. E@W is currently hiring Intuit Product Experts for the upcoming tax season. <br/>Product Experts will represent Intuit during their interactions with customers as employees of E@W. To represent the company with high professionalism, you should demonstrate excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.<br/>As a Product Expert, you’ll play a key role in living out the approach: “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired” (Shep Hyken, Forbes). <br/>In addition to gaining technical skills as a Product Expert, customer support is a rich source of professional development, and E@W is committed to helping students develop in-demand soft skills during their work-based learning experience. Students can expect to refine their skills in the following areas, further positioning themselves as highly competent and desirable workers for their post-college careers:● Effective communication in a business environment● Proactive problem-solving● Dependability and a strong work ethic● Adaptability and flexibility● Teamwork and collaboration<br/><u><b>Career Pathways</b></u>E@W and Intuit have forged a <b>unique partnership</b>, creating a <b>talent pathway</b> into Intuit’s expert tax business and careers in the tax and accounting field. This collaboration, rooted in a shared mission to support underserved populations and create college-to-career pathways, offers significant advantages. E@W's flexible work schedules designed to accommodate students' academic commitments, competitive wages, industry experience, and tuition assistance, combined with Intuit's expertise and resources, provide an unparalleled opportunity to gain practical experience and industry knowledge in the tax domain while pursuing your degree. In collaboration with your college or university, Supervisors at E@W can help you craft a course of study, including technical certifications, that will increase your employability after graduation.<br/><u><b>Please note:</b></u><span> EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.</span>
<h3>Key Responsibilities</h3>
<ul>
<li>Create high-quality customer interactions and experiences in support of Intuit’s TurboTax product.</li><li>Handle inbound calls to TurboTax customer service center.</li><li>Apply defined practices, procedures, and company policies to troubleshoot and resolve technical issues and resolve customer tax advice.</li></ul>
<h3>Team/Leadership Skills</h3>
<ul>
<li>Demonstrate a sincere desire for a quality customer experience.</li><li>Exhibit a team player attitude.</li><li>Promote a positive work environment.</li><li>Thrive in a fast-paced environment and handle change well.</li><li>Approach problem solving collaboratively and enjoy sharing feedback.</li><li>Understand the value of your individual impact on team and company success.</li></ul>
<h3>Technical/Functional Skills</h3>
<ul>
<li>Excellent written and verbal communication skills with the ability to display empathy with customers over the phone.</li><li>Proficient computer skills with intermediate knowledge of relevant operating systems and software.</li><li>Exceptional customer service skills.</li><li>Evaluate each customer’s unique situation using guided recommendations and provide solutions that best fit their needs.</li><li>Simplify and communicate complex ideas to customers.</li><li>Effectively diffuse situations with customers raising concerns.</li><li>Stay up-to-date on changes to the product and tax season updates to provide knowledgeable support.</li><li>Research, analyze, and determine appropriate actions in various situations.</li><li>Solve complex problems while exercising good judgment.</li><li>Possess critical thinking and problem-solving skills.</li></ul>
<h3>Organizational Skills</h3>
<ul>
<li>Demonstrate initiative and the ability to multitask and effectively prioritize.</li><li>Work well under pressure to meet team productivity goals and service level commitments.</li><li>Understand and adhere to schedule requirements in a call center environment.</li><li>Excellent time management skills and the ability to follow up with customers.</li></ul>
<h3>Knowledge/Background Experience</h3>
<ul>
<li>Enrolled in a post-secondary degree-granting program <b>with a preference for students enrolled in accounting and finance programs.</b></li><li>Basic knowledge of tax laws and tax concepts (preferred but optional)—knowledge gained through coursework fulfills this preference.</li></ul>
<h3>Behavioral Competencies</h3>
<ul>
<li>Comfortable being on camera with your customers to humanize interactions.</li><li>Make customers and their needs the primary focus, developing and sustaining productive relationships.</li><li>Demonstrate a positive, understanding attitude in challenging customer interactions.</li><li>Possess active listening skills and ask probing questions to arrive at answers quickly.</li></ul>
<h3>Student Benefits</h3>
<ul>
<li>Competitive pay</li><li>Earn up to $5,250 in tuition assistance per academic year based on attendance and tenure.</li><li>Unparalleled opportunity to gain practical experience and resume-worthy skills.</li><li>Access to a unique and direct college-to-career pathway.</li><li>Paid in-person training.</li></ul>
<h3>Work Requirements/Expectations</h3>
<ul>
<li>Our standard schedule is 18 - 20 hours per week. However, we pride ourselves on providing flexibility for students to meet their academic commitments. Students can work additional hours, up to 29 per week, during school vacations. </li><li>Availability to schedule work during Core Work Hours, with some weekend hours required: </li><li>●        PEAK Tax Season - 7 days/week: 5:00 am - 9:00 pm PST</li></ul>
<h3>Technical Requirements:</h3>
<ul>
<li>Maintain PCI Compliant workspace to protect sensitive data </li><li>Must have (or be able to obtain) an Ethernet connection (not WiFi)  </li></ul>
<h3>Please Note:</h3>
<ul>
<li><b>This position is seasonal, running from October to April</b>. Students who meet performance standards will be invited back for the next tax season. </li><li>E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships. </li></ul><b><u>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT</u></b>: <br/>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.  <br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 8d1b8c7c-999c-4309-a530-50cda6475aae
published: 2024-10-30 17:43:35+00:00
title: Intuit Product Expert
location: El Paso, TX
description_md: https://jobs.lever.co/educationatwork/8d1b8c7c-999c-4309-a530-50cda6475aae
application_url: SE
experience_level: en
language: False
description:
<a href="https://eaw.org/" rel="noopener noreferrer">Education At Work </a><span>(E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. </span><br/><u><b>The Opportunity</b></u><span>TurboTax helps millions of people file their taxes smarter each year. A big part of their success comes from customers' positive experiences with their dynamic Product Experts. E@W is currently hiring Intuit Product Experts for the upcoming tax season. </span><br/><span>Product Experts will represent Intuit during their interactions with customers as employees of E@W. To represent the company with a high degree of professionalism, you should demonstrate excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.</span><br/><span>As a Product Expert, you’ll play a key role in living out the approach: “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired” (Shep Hyken, Forbes). </span><br/><span>In addition to gaining technical skills as a Product Expert, customer support is a rich source of professional development, and E@W is committed to helping students develop in-demand soft skills during their work-based learning experience. Students can expect to refine their skills in the following areas, further positioning themselves as highly competent and desirable workers for their post-college careers:</span><br/> <span>●  Effective communication in a business environment</span> <span>●  Proactive problem-solving</span> <span>●  Dependability and a strong work ethic</span> <span>●  Adaptability and flexibility</span> <span>●  Teamwork and collaboration</span><br/><u><b>Career Pathways</b></u><span>E@W and Intuit have forged a unique partnership, creating a talent pathway into Intuit’s expert tax business and careers in the tax and accounting field. This collaboration, rooted in a shared mission to support underserved populations and create college-to-career pathways, offers significant advantages. E@W's flexible work schedules designed to accommodate students' academic commitments, competitive wages, industry experience, and tuition assistance, combined with Intuit's expertise and resources, provide an unparalleled opportunity to gain practical experience and industry knowledge in the tax domain while pursuing your degree. In collaboration with your college or university, Supervisors at E@W can help you craft a course of study, including technical certifications, that will increase your employability after graduation.</span><br/><u><b>Please note:</b></u><span> EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.</span><br/>
<h3>Key Responsibilities</h3>
<ul>
<li>Create high-quality customer interactions and experiences in support of Intuit’s TurboTax product.</li><li>Handle inbound calls to TurboTax customer service center.</li><li>Apply defined practices, procedures, and company policies to troubleshoot and resolve technical issues and resolve customer tax advice.</li></ul>
<h3>Team/Leadership Skills</h3>
<ul>
<li>Demonstrate a sincere desire for a quality customer experience.</li><li>Exhibit a team player attitude.</li><li>Promote a positive work environment.</li><li>Thrive in a fast-paced environment and handle change well.</li><li>Approach problem solving collaboratively and enjoy sharing feedback.</li><li>Understand the value of your individual impact on team and company success.</li></ul>
<h3>Technical/Functional Skills</h3>
<ul>
<li>Excellent written and verbal communication skills with the ability to display empathy with customers over the phone.</li><li>Proficient computer skills with intermediate knowledge of relevant operating systems and software.</li><li>Exceptional customer service skills.</li><li>Evaluate each customer’s unique situation using guided recommendations and provide solutions that best fit their needs.</li><li>Simplify and communicate complex ideas to customers.</li><li>Effectively diffuse situations with customers raising concerns.</li><li>Stay up-to-date on changes to the product and tax season updates to provide knowledgeable support.</li><li>Research, analyze, and determine appropriate actions in various situations.</li><li>Solve complex problems while exercising good judgment.</li><li>Possess critical thinking and problem-solving skills.</li></ul>
<h3>Organizational Skills</h3>
<ul>
<li>Demonstrate initiative and the ability to multitask and effectively prioritize.</li><li>Work well under pressure to meet team productivity goals and service level commitments.</li><li>Understand and adhere to schedule requirements in a call center environment.</li><li>Excellent time management skills and the ability to follow up with customers.</li></ul>
<h3>Knowledge/Background Experience</h3>
<ul>
<li>High School diploma.</li><li>Enrolled in a post-secondary degree-granting program.</li><li>Previous experience in a customer service environment and comfortable using phone and chat if necessary.</li></ul>
<h3>Student Benefits</h3>
<ul>
<li>Competitive pay, non-exempt position</li><li>Earn up to $5,250 in tuition assistance per academic year based on attendance and tenure.</li><li>Unparalleled opportunity to gain practical experience and resume-worthy skills.</li><li>Access to a unique and direct college-to-career pathway.</li><li>Paid in-person training.</li></ul>
<h3>Work Requirements/Expectations</h3>
<ul>
<li>Our standard schedule is 18 - 20 hours per week. However, we pride ourselves on providing flexibility for students to meet their academic commitments. Students can work additional hours, up to 29 per week, during school vacations. </li><li>Availability to schedule work during Core Work Hours, with some weekend hours required: </li><li>PEAK Tax Season - 7 days/week: 5:00 am - 9:00 pm PST</li></ul>
<h3>Technical Requirements:</h3>
<ul>
<li>Maintain PCI Compliant workspace to protect sensitive data </li><li>Must have (or be able to obtain) an Ethernet connection (not WiFi)  </li></ul>
<h3>Please Note:</h3>
<ul>
<li><b>This position is seasonal, running from October to April</b>. Students who meet performance standards will be invited back for the next tax season. </li><li>E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships. </li></ul><span>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: </span><br/><span>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.  </span><br/><span>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.</span>


ext_id: eb10bea6-c06f-402b-8bc6-8180258ddfc4
published: 2024-08-02 20:25:26+00:00
expired: 2025-01-30 02:00:01+00:00
title: Intuit Product Expert
location: Tempe, AZ
description_md: https://jobs.lever.co/educationatwork/eb10bea6-c06f-402b-8bc6-8180258ddfc4
application_url: SE
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/><b><u>The Opportunity</u></b>TurboTax helps millions of people file their taxes smarter each year. A big part of their success comes from customers' positive experiences with their dynamic Product Experts. E@W is currently hiring Intuit Product Experts for the upcoming tax season. <br/>Product Experts will represent Intuit during their interactions with customers as employees of E@W. To represent the company with high professionalism, you should demonstrate excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.<br/>As a Product Expert, you’ll play a key role in living out the approach: “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired” (Shep Hyken, Forbes). <br/>In addition to gaining technical skills as a Product Expert, customer support is a rich source of professional development, and E@W is committed to helping students develop in-demand soft skills during their work-based learning experience. Students can expect to refine their skills in the following areas, further positioning themselves as highly competent and desirable workers for their post-college careers:<br/>		●	Effective communication in a business   environment		● Proactive problem-solving		● Dependability and a strong work ethic		● Adaptability and flexibility		● Teamwork and collaboration<br/><b><u>Career Pathways</u></b>E@W and Intuit have forged a <b>unique partnership</b>, creating a <b>talent pathway</b> into Intuit’s expert tax business and careers in the tax and accounting field. This collaboration, rooted in a shared mission to support underserved populations and create college-to-career pathways, offers significant advantages. E@W's flexible work schedules designed to accommodate students' academic commitments, competitive wages, industry experience, and tuition assistance, combined with Intuit's expertise and resources, provide an unparalleled opportunity to gain practical experience and industry knowledge in the tax domain while pursuing your degree. In collaboration with your college or university, Supervisors at E@W can help you craft a course of study, including technical certifications, that will increase your employability after graduation.<br/><b><u>Please note:</u></b><span> EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.</span>
<h3>Key Responsibilities</h3>
<ul>
<li>Create high-quality customer interactions and experiences in support of Intuit’s TurboTax product.</li><li>Handle inbound calls to TurboTax customer service center.</li><li>Apply defined practices, procedures, and company policies to troubleshoot and resolve technical issues and resolve customer tax advice.</li></ul>
<h3>Team/Leadership Skills</h3>
<ul>
<li>Demonstrate a sincere desire for a quality customer experience.</li><li>Exhibit a team player attitude.</li><li>Promote a positive work environment.</li><li>Thrive in a fast-paced environment and handle change well.</li><li>Approach problem solving collaboratively and enjoy sharing feedback.</li><li>Understand the value of your individual impact on team and company success.</li></ul>
<h3>Technical/Functional Skills</h3>
<ul>
<li>Excellent written and verbal communication skills with the ability to display empathy with customers over the phone.</li><li>Proficient computer skills with intermediate knowledge of relevant operating systems and software.</li><li>Exceptional customer service skills.</li><li>Evaluate each customer’s unique situation using guided recommendations and provide solutions that best fit their needs.</li><li>Simplify and communicate complex ideas to customers.</li><li>Effectively diffuse situations with customers raising concerns.</li><li>Stay up-to-date on changes to the product and tax season updates to provide knowledgeable support.</li><li>Research, analyze, and determine appropriate actions in various situations.</li><li>Solve complex problems while exercising good judgment.</li><li>Possess critical thinking and problem-solving skills.</li></ul>
<h3>Organizational Skills</h3>
<ul>
<li>Demonstrate initiative and the ability to multitask and effectively prioritize.</li><li>Work well under pressure to meet team productivity goals and service level commitments.</li><li>Understand and adhere to schedule requirements in a call center environment.</li><li>Excellent time management skills and the ability to follow up with customers.</li></ul>
<h3>Knowledge/Background Experience</h3>
<ul>
<li>Enrolled in a post-secondary degree-granting program <b>with a preference for students enrolled in accounting and finance programs.</b></li><li>Basic knowledge of tax laws and tax concepts (preferred but optional)—knowledge gained through coursework fulfills this preference.</li></ul>
<h3>Behavioral Competencies</h3>
<ul>
<li>Comfortable being on camera with your customers to humanize interactions.</li><li>Make customers and their needs the primary focus, developing and sustaining productive relationships.</li><li>Demonstrate a positive, understanding attitude in challenging customer interactions.</li><li>Possess active listening skills and ask probing questions to arrive at answers quickly.</li></ul>
<h3>Student Benefits</h3>
<ul>
<li>Competitive pay, non-exempt position</li><li>Earn up to $5,250 in tuition assistance per academic year based on attendance and tenure.</li><li>Unparalleled opportunity to gain practical experience and resume-worthy skills.</li><li>Access to a unique and direct college-to-career pathway.</li><li>Paid in-person training.</li></ul>
<h3>Work Requirements/Expectations</h3>
<ul>
<li>Our standard schedule is 18 - 20 hours per week. However, we pride ourselves on providing flexibility for students to meet their academic commitments. Students can work additional hours, up to 29 per week, during school vacations. </li><li>Availability to schedule work during Core Work Hours, with some weekend hours required: </li><li>PEAK Tax Season - 7 days/week: 5:00 am - 9:00 pm PST</li></ul>
<h3>Technical Requirements:</h3>
<ul>
<li>Maintain PCI Compliant workspace to protect sensitive data </li><li>Must have (or be able to obtain) an Ethernet connection (not WiFi)  </li></ul>
<h3>Please Note:</h3>
<ul>
<li><b>This position is seasonal, running from October to April</b>. Students who meet performance standards will be invited back for the next tax season. </li><li>E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships. </li></ul><u><b>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT</b></u>: <br/>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.  <br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 3cb0f369-d131-4c46-a8ac-29b65fe893b7
published: 2024-10-31 19:53:14+00:00
title: Intuit Tax Specialist
location: El Paso, TX
description_md: https://jobs.lever.co/educationatwork/3cb0f369-d131-4c46-a8ac-29b65fe893b7
application_url: EN
experience_level: en
language: False
description:
<b>About Education at Work</b>Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.  <br/><b>The Opportunity </b>TurboTax helps millions of people file their taxes smarter each year. A big part of their success comes from customers' positive experiences with their dynamic Tax Specialists. E@W is hiring students supporting Intuit as <b>Seasonal Tax Specialists</b> for the upcoming tax season. <br/>Although you will be an employee of E@W, you will be interacting with customers as a voice of Intuit. You must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.<br/>In addition to gaining technical skills as a Tax Specialist, customer support is a rich source of professional development, and E@W is committed to helping students develop in-demand soft skills during their work-based learning experience. Students can expect to refine their skills in the following areas, further positioning themselves as highly competent and desirable workers for their post-college careers:|<br/>	●	Effective communication in a business environment	●	Proactive problem-solving	●	Dependability and a strong work ethic	●	Adaptability and flexibility	●	Teamwork and collaboration<br/><b>Career Pathways</b>E@W and Intuit have forged a unique partnership, creating a talent pathway into Intuit’s expert tax business and careers in the tax and accounting field. This collaboration, rooted in a shared mission to create college-to-career pathways, offers significant advantages. E@W's flexible work schedules designed to accommodate students' academic commitments, competitive wages, industry experience, and tuition assistance, combined with Intuit's expertise and resources, provide an unparalleled opportunity to gain practical experience and industry knowledge in the tax domain while pursuing your degree. In collaboration with your college or university, Supervisors at E@W can help you craft a course of study, including technical certifications, that will increase your employability after graduation.<br/><br/><b>Please note: EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.</b>
<h3>Key Responsibilities:</h3>
<ul>
<li>This is a virtual, customer-facing role; you will use our state-of-the-art video communications software (Smartlook) to interact with customers. Your tasks will include:</li><li>Providing tax advice, full-service return preparation, and signature.</li><li>Addressing product and software inquiries.</li><li>Assisting with tax calculations.</li><li>Creating high-quality customer interactions and experiences that instill confidence through deep customer empathy and extensive knowledge and expertise in tax preparation.</li><li>Utilizing government websites, professional resources, and team expertise to find and deliver accurate answers to customers in everyday language.</li><li>Applying defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.</li><li>Documenting customer interactions.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>Complete and pass the Intuit Academy Level 1 badge and Intuit Tax Practice Program.</li><li>Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.</li><li>Must possess an active Preparer Tax Identification Number (PTIN).</li><li>Proficient with technology; solid knowledge of computer operations and software.</li><li>Strong customer service skills – the ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.</li><li>Excellent verbal and written communication skills</li><li>Critical thinking, problem-solving, research skills, and determination.</li><li>Ability to work in a fast-paced environment with minimal supervision.</li><li>Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.</li><li> Bilingual (English/Spanish) communication skills (written &amp; spoken) a plus.</li><li> Must reside in the United States.</li></ul>
<h3>Required Knowledge/Background Experience</h3>
<ul>
<li>High School diploma.</li><li>Enrolled in a post-secondary degree-granting program.</li><li>Previous experience in a customer service environment and comfortable using phone and chat if necessary.</li><li>Basic knowledge of tax laws and concepts (preferred but optional).</li></ul>
<h3>Student Benefits</h3>
<ul>
<li>In addition to competitive pay, earn up to $5,250 in tuition assistance per academic year based on attendance and tenure.</li><li>Mentorship/Coaching opportunities.</li><li>Unparalleled opportunity to gain practical experience and resume-worthy skills.</li><li>Access to a unique and direct college-to-career pathway.</li><li>Paid in-person training.</li></ul>
<h3>Work Requirements/Expectations</h3>
<ul>
<li>Commitment to working at least 18 -20 hours per      week, with the flexibility to increase hours during the school year and up      to 29 hours per week during breaks.</li><li>Availability to schedule work      during Core Work Hours, with some weekend hours required: </li><li>PEAK Tax Season - 7 days/week: 5:00 am - 9:00 pm PST</li><li> Off-Season:  Mon-Fri 5:00 am – 5:00 pm PST</li></ul>
<h3>Technical Requirements:</h3>
<ul>
<li>Maintain PCI Compliant workspace to protect sensitive data. </li><li>Must have (or be able to obtain) an Ethernet connection (not WiFi). </li></ul>
<h3>Please Note:</h3>
<ul>
<li>This position is seasonal, running from October to April. Students who meet performance standards will be invited back for the next tax season. </li><li>E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships. </li></ul><b><u>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:</u></b><br/>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.<br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 64d2c0b3-4b4a-4b58-ae7d-378d32b2dcd9
published: 2024-10-15 17:56:12+00:00
title: Intuit Tax Specialist
location: Salt Lake City, UT
description_md: https://jobs.lever.co/educationatwork/64d2c0b3-4b4a-4b58-ae7d-378d32b2dcd9
application_url: EN
experience_level: en
language: False
description:
<b>About Education at Work</b>Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.  <br/><b>The Opportunity </b>TurboTax helps millions of people file their taxes smarter each year. A big part of their success comes from customers' positive experiences with their dynamic Tax Specialists. E@W is hiring students supporting Intuit as <b>Seasonal Tax Specialists</b> for the upcoming tax season. <br/>Although you will be an employee of E@W, you will be interacting with customers as a voice of Intuit. You must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.<br/>In addition to gaining technical skills as a Tax Specialist, customer support is a rich source of professional development, and E@W is committed to helping students develop in-demand soft skills during their work-based learning experience. Students can expect to refine their skills in the following areas, further positioning themselves as highly competent and desirable workers for their post-college careers:|<br/>	●	Effective communication in a business environment	●	Proactive problem-solving	●	Dependability and a strong work ethic	●	Adaptability and flexibility	●	Teamwork and collaboration<br/><b>Career Pathways</b>E@W and Intuit have forged a unique partnership, creating a talent pathway into Intuit’s expert tax business and careers in the tax and accounting field. This collaboration, rooted in a shared mission to create college-to-career pathways, offers significant advantages. E@W's flexible work schedules designed to accommodate students' academic commitments, competitive wages, industry experience, and tuition assistance, combined with Intuit's expertise and resources, provide an unparalleled opportunity to gain practical experience and industry knowledge in the tax domain while pursuing your degree. In collaboration with your college or university, Supervisors at E@W can help you craft a course of study, including technical certifications, that will increase your employability after graduation.<br/><br/><b>Please note: EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.</b>
<h3>Key Responsibilities:</h3>
<ul>
<li>This is a virtual, customer-facing role; you will use our state-of-the-art video communications software (Smartlook) to interact with customers. Your tasks will include:</li><li>Providing tax advice, full-service return preparation, and signature.</li><li>Addressing product and software inquiries.</li><li>Assisting with tax calculations.</li><li>Creating high-quality customer interactions and experiences that instill confidence through deep customer empathy and extensive knowledge and expertise in tax preparation.</li><li>Utilizing government websites, professional resources, and team expertise to find and deliver accurate answers to customers in everyday language.</li><li>Applying defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.</li><li>Documenting customer interactions.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>        Complete and pass the Intuit Academy Level 1 badge and Intuit Tax Practice Program.</li><li>        Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.</li><li>        Must possess an active Preparer Tax Identification Number (PTIN).</li><li>        Proficient with technology; solid knowledge of computer operations and software.</li><li>        Strong customer service skills – the ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.</li><li>        Excellent verbal and written communication skills</li><li>        Critical thinking, problem-solving, research skills, and determination.</li><li>        Ability to work in a fast-paced environment with minimal supervision.</li><li>        Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.</li><li>        Bilingual (English/Spanish) communication skills (written &amp; spoken) a plus.</li><li>        Must reside in the United States.</li></ul>
<h3>Required Knowledge/Background Experience</h3>
<ul>
<li>        High School diploma.</li><li>        Enrolled in a post-secondary degree-granting program.</li><li>        Previous experience in a customer service environment and comfortable using phone and chat if necessary.</li><li>        Basic knowledge of tax laws and concepts (preferred but optional).</li></ul>
<h3>Student Benefits:</h3>
<ul>
<li>In addition to competitive pay, earn up to $5,250 in tuition assistance per academic year based on attendance and tenure.</li><li>Mentorship/Coaching opportunities.</li><li>Unparalleled opportunity to gain practical experience and resume-worthy skills.</li><li>Access to a unique and direct college-to-career pathway.</li><li>Paid in-person training.</li></ul>
<h3>Work Requirements/Expectations:</h3>
<ul>
<li>Commitment to working at least 18 -20 hours per week, with the flexibility to increase hours during the school year and up      to 29 hours per week during breaks.</li><li>Availability to schedule work during Core Work Hours, with some weekend hours required: </li><li>       	PEAK Tax Season - 7 days/week: 5:00 am - 9:00 pm PST</li><li>       Off-Season:  Mon-Fri 5:00 am – 5:00 pm PST</li></ul>
<h3>Technical Requirements:</h3>
<ul>
<li>Maintain PCI Compliant workspace to protect sensitive data. </li><li>Must have (or be able to obtain) an Ethernet connection (not WiFi). </li></ul>
<h3>Please Note:</h3>
<ul>
<li>This position is seasonal, running from October to April. Students who meet performance standards will be invited back for the next tax season. </li><li>E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships. </li></ul><b><u>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:</u></b><br/>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.<br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 6c85a512-8b8a-4ac4-a913-de105010c503
published: 2024-11-05 19:55:15+00:00
title: Intuit Tax Specialist
location: Midwestern US
description_md: https://jobs.lever.co/educationatwork/6c85a512-8b8a-4ac4-a913-de105010c503
application_url: EN
experience_level: en
language: False
description:
<b>About Education at Work</b>Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.  <br/><b>The Opportunity </b>TurboTax helps millions of people file their taxes smarter each year. A big part of their success comes from customers' positive experiences with their dynamic Tax Specialists. E@W is hiring students supporting Intuit as <b>Seasonal Tax Specialists</b> for the upcoming tax season. <br/>Although you will be an employee of E@W, you will be interacting with customers as a voice of Intuit. You must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.<br/>In addition to gaining technical skills as a Tax Specialist, customer support is a rich source of professional development, and E@W is committed to helping students develop in-demand soft skills during their work-based learning experience. Students can expect to refine their skills in the following areas, further positioning themselves as highly competent and desirable workers for their post-college careers:|<br/>	●	Effective communication in a business environment	●	Proactive problem-solving	●	Dependability and a strong work ethic	●	Adaptability and flexibility	●	Teamwork and collaboration<br/><b>Career Pathways</b>E@W and Intuit have forged a unique partnership, creating a talent pathway into Intuit’s expert tax business and careers in the tax and accounting field. This collaboration, rooted in a shared mission to create college-to-career pathways, offers significant advantages. E@W's flexible work schedules designed to accommodate students' academic commitments, competitive wages, industry experience, and tuition assistance, combined with Intuit's expertise and resources, provide an unparalleled opportunity to gain practical experience and industry knowledge in the tax domain while pursuing your degree. In collaboration with your college or university, Supervisors at E@W can help you craft a course of study, including technical certifications, that will increase your employability after graduation.<br/><br/><b>Please note: EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.</b>
<h3>Key Responsibilities:</h3>
<ul>
<li>This is a virtual, customer-facing role; you will use our state-of-the-art video communications software (Smartlook) to interact with customers. Your tasks will include:</li><li>Providing tax advice, full-service return preparation, and signature.</li><li>Addressing product and software inquiries.</li><li>Assisting with tax calculations.</li><li>Creating high-quality customer interactions and experiences that instill confidence through deep customer empathy and extensive knowledge and expertise in tax preparation.</li><li>Utilizing government websites, professional resources, and team expertise to find and deliver accurate answers to customers in everyday language.</li><li>Applying defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.</li><li>Documenting customer interactions.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>Complete and pass the Intuit Academy Level 1 badge and Intuit Tax Practice Program.</li><li>Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.</li><li>Must possess an active Preparer Tax Identification Number (PTIN).</li><li>Proficient with technology; solid knowledge of computer operations and software.</li><li>Strong customer service skills – the ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.</li><li>Excellent verbal and written communication skills</li><li>Critical thinking, problem-solving, research skills, and determination.</li><li>Ability to work in a fast-paced environment with minimal supervision.</li><li>Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.</li><li>Bilingual (English/Spanish) communication skills (written &amp; spoken) a plus.</li><li>Must reside in the United States.</li></ul>
<h3>Required Knowledge/Background Experience</h3>
<ul>
<li>High School diploma.</li><li>Enrolled in a post-secondary degree-granting program.</li><li>Previous experience in a customer service environment and comfortable using phone and chat if necessary.</li><li>Basic knowledge of tax laws and concepts (preferred but optional).</li></ul>
<h3>Student Benefits:</h3>
<ul>
<li>In addition to competitive pay, earn up to $5,250 in tuition assistance per academic year based on attendance and tenure.</li><li>Mentorship/Coaching opportunities.</li><li>Unparalleled opportunity to gain practical experience and resume-worthy skills.</li><li>Access to a unique and direct college-to-career pathway.</li><li>Paid in-person training.</li></ul>
<h3>Work Requirements/Expectations:</h3>
<ul>
<li>Commitment to working at least 18 -20 hours per week, with the flexibility to increase hours during the school year and up      to 29 hours per week during breaks.</li><li>Availability to schedule work during Core Work Hours, with some weekend hours required: </li><li>PEAK Tax Season - 7 days/week: 5:00 am - 9:00 pm PST</li><li>Off-Season:  Mon-Fri 5:00 am – 5:00 pm PST</li></ul>
<h3>Technical Requirements:</h3>
<ul>
<li>Maintain PCI Compliant workspace to protect sensitive data. </li><li>Must have (or be able to obtain) an Ethernet connection (not WiFi). </li></ul>
<h3>Please Note:</h3>
<ul>
<li>This position is seasonal, running from October to April. Students who meet performance standards will be invited back for the next tax season. </li><li>E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships. </li></ul><b><u>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:</u></b><br/>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.<br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 8e668cb4-0e9e-4485-b0fc-592958b27d6b
published: 2024-10-15 17:42:16+00:00
title: Intuit Tax Specialist
location: Tempe, AZ
description_md: https://jobs.lever.co/educationatwork/8e668cb4-0e9e-4485-b0fc-592958b27d6b
application_url: EN
experience_level: en
language: False
description:
<b>About Education at Work</b>Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.  <br/><b>The Opportunity </b>TurboTax helps millions of people file their taxes smarter each year. A big part of their success comes from customers' positive experiences with their dynamic Tax Specialists. E@W is hiring students supporting Intuit as <b>Seasonal Tax Specialists</b> for the upcoming tax season. <br/>Although you will be an employee of E@W, you will be interacting with customers as a voice of Intuit. You must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.<br/>In addition to gaining technical skills as a Tax Specialist, customer support is a rich source of professional development, and E@W is committed to helping students develop in-demand soft skills during their work-based learning experience. Students can expect to refine their skills in the following areas, further positioning themselves as highly competent and desirable workers for their post-college careers:|<br/>	●	Effective communication in a business environment	●	Proactive problem-solving	●	Dependability and a strong work ethic	●	Adaptability and flexibility	●	Teamwork and collaboration<br/><b>Career Pathways</b>E@W and Intuit have forged a unique partnership, creating a talent pathway into Intuit’s expert tax business and careers in the tax and accounting field. This collaboration, rooted in a shared mission to create college-to-career pathways, offers significant advantages. E@W's flexible work schedules designed to accommodate students' academic commitments, competitive wages, industry experience, and tuition assistance, combined with Intuit's expertise and resources, provide an unparalleled opportunity to gain practical experience and industry knowledge in the tax domain while pursuing your degree. In collaboration with your college or university, Supervisors at E@W can help you craft a course of study, including technical certifications, that will increase your employability after graduation.<br/><br/><b>Please note: EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.</b>
<h3>Key Responsibilities:</h3>
<ul>
<li>This is a virtual, customer-facing role; you will use our state-of-the-art video communications software (Smartlook) to interact with customers. Your tasks will include:</li><li>Providing tax advice, full-service return preparation, and signature.</li><li>Addressing product and software inquiries.</li><li>Assisting with tax calculations.</li><li>Creating high-quality customer interactions and experiences that instill confidence through deep customer empathy and extensive knowledge and expertise in tax preparation.</li><li>Utilizing government websites, professional resources, and team expertise to find and deliver accurate answers to customers in everyday language.</li><li>Applying defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.</li><li>Documenting customer interactions.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>Complete and pass the Intuit Academy Level 1 badge and Intuit Tax Practice Program.</li><li>Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.</li><li>Must possess an active Preparer Tax Identification Number (PTIN).</li><li>Proficient with technology; solid knowledge of computer operations and software.</li><li>Strong customer service skills – the ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.</li><li>Excellent verbal and written communication skills</li><li>Critical thinking, problem-solving, research skills, and determination.</li><li>Ability to work in a fast-paced environment with minimal supervision.</li><li>Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.</li><li>Bilingual (English/Spanish) communication skills (written &amp; spoken) a plus.</li><li>Must reside in the United States.</li></ul>
<h3>Required Knowledge/Background Experience:</h3>
<ul>
<li>High School diploma.</li><li>Enrolled in a post-secondary degree-granting program.</li><li>Previous experience in a customer service environment and comfortable using phone and chat if necessary.</li><li>Basic knowledge of tax laws and concepts (preferred but optional).</li></ul>
<h3>Student Benefits:</h3>
<ul>
<li>In addition to competitive pay, earn up to $5,250 in tuition assistance per academic year based on attendance and tenure.</li><li>Mentorship/Coaching opportunities.</li><li>Unparalleled opportunity to gain practical experience and resume-worthy skills.</li><li>Access to a unique and direct college-to-career pathway.</li><li>Paid in-person training.</li></ul>
<h3>Work Requirements:</h3>
<ul>
<li>Commitment to working at least 18 -20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks.</li><li>Availability to schedule work during Core Work Hours, with some weekend hours required: </li><li>PEAK Tax Season - 7 days/week: 5:00 am - 9:00 pm PST</li><li>Off-Season:  Mon-Fri 5:00 am – 5:00 pm PST</li></ul>
<h3>Technical Requirements:</h3>
<ul>
<li>Maintain PCI Compliant workspace to protect sensitive data. </li><li>Must have (or be able to obtain) an Ethernet connection (not WiFi). </li></ul>
<h3>Please Note:</h3>
<ul>
<li>This position is seasonal, running from October to April. Students who meet performance standards will be invited back for the next tax season. </li><li>E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships. </li></ul><b><u>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:</u></b><br/>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.<br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: a61d279a-b36a-4574-b183-43d08457741c
published: 2024-10-22 17:19:30+00:00
title: IT Technician
location: Salt Lake City, UT
description_md: https://jobs.lever.co/educationatwork/a61d279a-b36a-4574-b183-43d08457741c
application_url: MI
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><u><b>Job Summary</b></u><br/>As an IT Support Representative, you will be our internal clients' first point of contact, providing essential technical support and troubleshooting for hardware, software, and network-related issues. You will also assist with system configurations and installations, ensuring smooth operations and high customer satisfaction.<br/><u><b>Seasonal Position starting 12/01/24, ending 4/30/2025.</b></u>
<h3>Primary Responsibilities</h3>
<ul>
<li>Install, configure, and troubleshoot computer hardware and software.</li><li>Provide client support for program integration and implementation.</li><li>Identify technical issues and resolve problems via phone, email, or any other electronic medium to onsite and remote-working team members.</li><li>Configure internet-related software applications.</li><li>Create new accounts using organization-approved software tools (i.e. Microsoft Active Directory, etc.)</li><li>Troubleshoot technical and non-technical issues related to systems, web hosting, and services.</li><li>Evaluate computer system workload capacity to determine feasibility of expansion.</li><li>Test vendor and client software for compatibility and usability.</li><li>Assist in training staff on software and hardware use.</li><li>Other duties as assigned.</li><li>Knowledge of word processing, database, and Intranet software.</li><li>Proficient in systems and Internet applications, including web browsers and email.</li><li>Experience with Desktop, Laptop, Virtual, and Cloud-based programs (helpful).</li></ul>
<h3>Minimum Qualifications</h3>
<ul>
<li>High School diploma.</li><li>Actively enrolled in a technical degree program (preferred).</li><li>Experience with Cisco, Thin Client, and Cloud based programs preferred.</li><li>Experience with Microsoft Windows Server/Desktop.</li><li>Excellent customer service skills.</li><li>Strong interpersonal and organizational skills.</li><li>Ability to multi-task and prioritize effectively.</li><li>Proficient in troubleshooting and problem resolution.</li></ul>
<h3>Work Requirements/Expectations</h3>
<ul>
<li>Flexible, 40 hours per week, some weekends required.</li><li>Flexible hours with <b><u>in-person office work setting.</u></b></li><li>Must be open to occasional travel as required for business needs.</li><li>Capable of working at a computer workstation for extended durations.</li><li>Ability to work independently, demonstrating strong initiative and time management skills.</li><li>Proficient in effectively collaborating with offsite team members, utilizing digital communication tools.</li></ul><b><u>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:</u></b><br/>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.<br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 9f29e078-b55f-4436-baf2-779f5c0634ba
published: 2024-11-11 18:08:15+00:00
title: Outbound Phone Transfer Agent
location: Salt Lake City, UT
description_md: https://jobs.lever.co/educationatwork/9f29e078-b55f-4436-baf2-779f5c0634ba
application_url: EN
experience_level: en
language: True
description:
<b>About Education at Work</b><a href="https://www.linkedin.com/company/education-at-work/mycompany/" rel="noopener noreferrer"><span>Education At Work </span></a><span>(EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.</span><br/><b>The Opportunity</b><span>For several reasons, customer support is crucial in modern business operations, making it indispensable as an operational area of focus across multiple business sectors, including finance, health care, and IT. </span><a href="https://www.forbes.com/sites/shephyken/2017/02/18/every-employee-needs-customer-service-training-and-heres-why/?sh=1ac56f8b4f93" rel="noopener noreferrer"><span>This Forbes article</span></a><span> argues that “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired.” In addition to building your soft skills and gaining valuable work experience, our work-based learning programs also offer the opportunity to gain technical skills.</span><br/><span>Customer support is a rich professional development source, particularly in skills needed in many job sectors. EAW </span><a href="https://americasucceeds.org/wp-content/uploads/2021/04/AmericaSucceeds-DurableSkills-NationalFactSheet-2021.pdf" rel="noopener noreferrer">consults industry leaders and researchers</a><span> to ensure that our skills and experiences support students on their path to a good first job. Here are some of the essential skills you will further develop and be able to demonstrate to future employers from your EAW:</span><br/><span>● Effective Communication in a business environment</span><span>● Problem-Solving</span><span>● Dependability and a Strong Work Ethic</span><span>● Adaptability and flexibility</span><span>● Teamwork and Collaboration</span><br/>In collaboration with your college or university, Supervisors at EAW can help you craft a course of study, including technical certifications, that will increase your employability after graduation.
<h3>What Are We Looking For? </h3>
<ul>
<li>Students who are patient communicators and comfortable speaking with people over the phone</li><li>Students who are responsible and able to handle a professional job in a business environment–this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.</li><li>Students who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)</li><li>Students who are able to work year-round – including the school breaks including summer and winter break </li></ul>
<h3>Key Responsibilities</h3>
<ul>
<li>Handle outbound calls to Discover Card Holders with past due balances</li><li>Update contact information and review scripted disclosures during calls</li><li>Transfer card holders to account specialists for further assistance</li></ul>
<h3>Student Benefits</h3>
<ul>
<li>Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure</li><li>Fully remote position with locally-based supervisors for in-person support</li><li>Mentorship/Coaching opportunities</li><li>Paid in-person training</li></ul>
<h3>Work Requirements/Expectations</h3>
<ul>
<li>Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team</li><li>Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service</li><li>Commitment to working a minimum of 20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks</li><li>Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching</li><li>Strong organizational, planning, and time management abilities</li><li>Demonstrate empathy, patience, and a positive attitude in all customer interactions</li><li>Capacity to manage multiple projects</li><li>Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards</li><li>Team player mentality with a focus on collective success</li><li>Availability to schedule work during DFS Core Work Hours </li>o Monday through Friday: 6:00 am - 8:00 pm MT o Saturday: 6:00 am - 12:00 pm MTo Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only</ul>
<h3>Technical Requirements</h3>
<ul>
<li>Maintain PCI Compliant workspace in order to protect sensitive data, including a quiet workspace so you can focus on your customer.</li><li>Must have a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.</li></ul><b>Please note:</b><span> EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.</span><br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: ce2f5d13-d28e-41f4-823f-abfbeaad4ec7
published: 2024-12-15 12:18:13+00:00
title: Outbound Phone Transfer Agent
location: El Paso, TX
description_md: https://jobs.lever.co/educationatwork/ce2f5d13-d28e-41f4-823f-abfbeaad4ec7
application_url: EN
experience_level: en
language: True
description:
<b>About Education at Work</b><a href="https://www.linkedin.com/company/education-at-work/mycompany/" rel="noopener noreferrer"><span>Education At Work </span></a><span>(EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.</span><br/><b>The Opportunity</b><span>For several reasons, customer support is crucial in modern business operations, making it indispensable as an operational area of focus across multiple business sectors, including finance, health care, and IT. </span><a href="https://www.forbes.com/sites/shephyken/2017/02/18/every-employee-needs-customer-service-training-and-heres-why/?sh=1ac56f8b4f93" rel="noopener noreferrer"><span>This Forbes article</span></a><span> argues that “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired.” In addition to building your soft skills and gaining valuable work experience, our work-based learning programs also offer the opportunity to gain technical skills.</span><br/><span>Customer support is a rich professional development source, particularly in skills needed in many job sectors. EAW </span><a href="https://americasucceeds.org/wp-content/uploads/2021/04/AmericaSucceeds-DurableSkills-NationalFactSheet-2021.pdf" rel="noopener noreferrer">consults industry leaders and researchers</a><span> to ensure that our skills and experiences support students on their path to a good first job. Here are some of the essential skills you will further develop and be able to demonstrate to future employers from your EAW:</span><br/><span>● Effective Communication in a business environment</span><span>● Problem-Solving</span><span>● Dependability and a Strong Work Ethic</span><span>● Adaptability and flexibility</span><span>● Teamwork and Collaboration</span><br/>In collaboration with your college or university, Supervisors at EAW can help you craft a course of study, including technical certifications, that will increase your employability after graduation.
<h3>Key Responsibilities</h3>
<ul>
<li>Handle outbound calls to Discover Card Holders with past due balances</li><li>Update contact information and review scripted disclosures during calls</li><li>Transfer card holders to account specialists for further assistance</li></ul>
<h3>Student Benefits</h3>
<ul>
<li>Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure</li><li>Fully remote position with locally-based supervisors for in-person support</li><li>Mentorship/Coaching opportunities</li><li>Paid in-person training</li></ul>
<h3>Work Requirements/Expectations</h3>
<ul>
<li>Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team</li><li>Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service</li><li>Commitment to working a <b>minimum of 20 hours per week</b>, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks</li><li>Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching</li><li>Strong organizational, planning, and time management abilities</li><li>Demonstrate empathy, patience, and a positive attitude in all customer interactions</li><li>Capacity to manage multiple projects</li><li>Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards</li><li>Team player mentality with a focus on collective success</li><li>Availability to schedule work during DFS Core Work Hours </li><li>Monday through Friday: 6:00 am - 8:00 pm MT</li><li>Saturday: 6:00 am - 12:00 pm MT</li><li>Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only)</li></ul>
<h3>Technical Requirements</h3>
<ul>
<li>Maintain PCI Compliant workspace in order to protect sensitive data, including a quiet workspace so you can focus on your customer.</li><li>Must have a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.</li></ul><b>Please note</b>: EAW is <u>NOT</u> considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.<br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: aa75dac8-0a0c-4011-84d1-aa637644d2ff
published: 2024-10-09 21:06:42+00:00
title: Quality Assurance Analyst
location: Salt Lake City, UT
description_md: https://jobs.lever.co/educationatwork/aa75dac8-0a0c-4011-84d1-aa637644d2ff
application_url: EN
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><b><u>Job Summary</u></b>The Quality Assurance Analyst is responsible for evaluating the performance of staff, processes and tools that deliver outstanding customer experience and exceed client expectations. The role requires adherence to the company’s quality management system and standards. The analyst will join a team that ensures actionable data, compliant use of processes and provides credible recommendations on how to enhance overall performance. <u>This position will be in-person at our office located in Salt Lake City.</u><br/><u><b>Seasonal Position ending 4/30/2025.</b></u>
<h3>Essential Functions</h3>
<ul>
<li>Communicate with operations and training stakeholders by providing critical insights, escalations, data analysis and reporting to meet both internal and client requirements.</li><li>Listen to recorded or live call interactions (inbound or outbound) to assess the student’s adherence to the client’s compliance policies and procedures.</li><li>Evaluate calls to ensure proper call handling, use of workflows and compliant tool usage.</li><li>Analyze product knowledge, problem-solving abilities, communication, and navigational skills demonstrated by the student, and record the findings.</li><li>Conduct coaching and feedback sessions based on evaluation results.</li><li>Identify quality alerts such as trends, compliance or quality defects and other areas of opportunity based on evaluation data.</li><li>Create a root cause analysis to recommend solutions and best practices for improvement.</li><li>Attend or conduct calibration meetings with the internal team and client to ensure consistency and accuracy of the evaluation process.</li><li>Assist the training team in standardizing onboarding processes and up-skill training material.</li><li>Accurate and timely reporting on a rolling basis per guidance from quality leadership.</li><li>Track and maintain quality key metrics, evaluations and coaching records.</li><li>Report quality assurance process changes to stakeholders.</li><li>Regularly review team performance with operations and training leadership.</li><li>Provide email correspondence when needed.</li><li>Audit and Service Level Maintenance:</li><li>Subject to audits for development purposes</li><li>Assist in the maintenance of service levels by providing phone coverage if necessary.</li></ul>
<h3>Education/Experience</h3>
<ul>
<li>Bachelor’s or associate degree required.</li><li>At least 1 year of experience in customer service, call center quality assurance and BPO environments.</li></ul>
<h3>Specific Skills</h3>
<ul>
<li>Excellent verbal, written, and communication skills.</li><li>Ability to remain unbiased, professional, and consistent in their findings.</li><li>Detailed oriented, possess analytical skills and ability to interpret data.</li><li>Ability to work well in a team environment.</li><li>Attitude and ability to provide exceptional customer service.</li><li>Flexibility to adapt to changing priorities and business practices.</li><li>Intermediate level of knowledge/familiarity with PC hardware and software.</li><li>Advanced Excel proficiency, including the ability to add/edit/remove formula-based rule formatting, manage data validations, and implement other fail safes to ensure reliable analytical output.</li><li>Strong knowledge of customer care processes and techniques</li></ul>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: e5bd7fd9-5b8d-4165-9adb-de685e4ab311
published: 2024-08-05 17:39:14+00:00
expired: 2025-02-02 02:00:01+00:00
title: Quality Assurance Analyst
location: Tempe, AZ
description_md: https://jobs.lever.co/educationatwork/e5bd7fd9-5b8d-4165-9adb-de685e4ab311
application_url: EN
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><b><u>Job Summary</u></b>The Quality Assurance Analyst is responsible for evaluating the performance of staff, processes and tools that deliver outstanding customer experience and exceed client expectations. The role requires adherence to the company’s quality management system and standards. The analyst will join a team that ensures actionable data, compliant use of processes and provides credible recommendations on how to enhance overall performance.<br/><u><b>Seasonal Position ending 4/30/2025.</b></u>
<h3>Essential Functions</h3>
<ul>
<li>Communicate with operations and training stakeholders by providing critical insights, escalations, data analysis and reporting to meet both internal and client requirements.</li><li>Listen to recorded or live call interactions (inbound or outbound) to assess the student’s adherence to the client’s compliance policies and procedures.</li><li>Evaluate calls to ensure proper call handling, use of workflows and compliant tool usage.</li><li>Analyze product knowledge, problem-solving abilities, communication, and navigational skills demonstrated by the student, and record the findings.</li><li>Conduct coaching and feedback sessions based on evaluation results.</li><li>Identify quality alerts such as trends, compliance or quality defects and other areas of opportunity based on evaluation data.</li><li>Create a root cause analysis to recommend solutions and best practices for improvement.</li><li>Attend or conduct calibration meetings with the internal team and client to ensure consistency and accuracy of the evaluation process.</li><li>Assist the training team in standardizing onboarding processes and up-skill training material.</li><li>Accurate and timely reporting on a rolling basis per guidance from quality leadership.</li><li>Track and maintain quality key metrics, evaluations and coaching records.</li><li>Report quality assurance process changes to stakeholders.</li><li>Regularly review team performance with operations and training leadership.</li><li>Provide email correspondence when needed.</li><li>Audit and Service Level Maintenance:</li><li>Subject to audits for development purposes</li><li>Assist in the maintenance of service levels by providing phone coverage if necessary.</li></ul>
<h3>Education/Experience</h3>
<ul>
<li>Bachelor’s or associate degree required.</li><li>At least 1 year of experience in customer service, call center quality assurance and BPO environments.</li></ul>
<h3>Specific Skills</h3>
<ul>
<li>Excellent verbal, written, and communication skills.</li><li>Ability to remain unbiased, professional, and consistent in their findings.</li><li>Detailed oriented, possess analytical skills and ability to interpret data.</li><li>Ability to work well in a team environment.</li><li>Attitude and ability to provide exceptional customer service.</li><li>Flexibility to adapt to changing priorities and business practices.</li><li>Intermediate level of knowledge/familiarity with PC hardware and software.</li><li>Advanced Excel proficiency, including the ability to add/edit/remove formula-based rule formatting, manage data validations, and implement other fail safes to ensure reliable analytical output.</li><li>Strong knowledge of customer care processes and techniques</li></ul>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 10cd1bda-e4cc-488b-ba09-4cf4d26ddc72
published: 2024-08-05 17:46:28+00:00
expired: 2025-02-02 02:00:01+00:00
title: Real-time Analyst
location: Tempe, AZ
description_md: https://jobs.lever.co/educationatwork/10cd1bda-e4cc-488b-ba09-4cf4d26ddc72
application_url: EN
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><u><b>Job Summary</b></u>As a Real-time Analyst you will be responsible for monitoring and managing real-time contact center adherence and performance to ensure that service level goals are consistently met while maintaining optimal staffing.<br/><u><b>Seasonal Position ending 4/30/2025.</b></u>
<h3>Primary Responsibilities</h3>
<ul>
<li>Monitor real-time call volume and agent activity using WFM Software (e.g. Aspect, Wallboard).</li><li>Make intraday adjustments to staffing to ensure adequate coverage during fluctuation.</li><li>Communicate with leaders to provide real-time updates and recommendations for improving service level.</li><li>Generate and distribute daily, weekly and monthly reports on performance metrics such as service level and Adherence.</li><li>Collaborate with scheduling team to optimize employee schedules based on forecasted volume and business requirements.</li></ul>
<h3>Minimum Qualifications</h3>
<ul>
<li>High School diploma.</li><li>Actively enrolled in a technical degree program (preferred).</li><li>Experience with Cisco, Thin Client, and Cloud based programs preferred.</li><li>Experience with Microsoft Windows Server/Desktop.</li><li>Excellent customer service skills.</li><li>Strong interpersonal and organizational skills.</li><li>Ability to multi-task and prioritize effectively.</li><li>Proficient in troubleshooting and problem resolution.</li></ul>
<h3>Work Requirements/Expectations</h3>
<ul>
<li>Full-time, 40-hours per week, some weekends required.</li><li>Flexible hours with in-office work approach.</li></ul>
<h3>Compensation/Benefits</h3>
<ul>
<li>Competitive pay.</li><li>Earn up to $5250 in Tuition Assistance, based on job and academic performance (eligible after 2 months of employment).</li></ul><span>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment. </span><br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 418f6ed6-4d25-4568-82f9-9d0f4a49fad7
published: 2024-10-22 17:10:07+00:00
title: Real-time Analyst
location: Salt Lake City, UT
description_md: https://jobs.lever.co/educationatwork/418f6ed6-4d25-4568-82f9-9d0f4a49fad7
application_url: EN
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><b><u>Job Summary</u></b><br/>As a Real-time Analyst you will be responsible for monitoring and managing real-time call center adherence and performance to ensure that service level goals are consistently met while maintaining optimal staffing.<br/><b>This is a seasonal position, starting 12/01/24 and ending 4/30/25.</b>
<h3>Primary Responsibilities</h3>
<ul>
<li>Monitor real-time call volume and agent activity using WFM Software (e.g. Aspect, Wallboard).</li><li>Make intraday adjustments to staffing to ensure adequate coverage during fluctuation.</li><li>Communicate with leaders to provide real-time updates and recommendations for improving service level.</li><li>Generate and distribute daily, weekly and monthly reports on performance metrics such as service level and Adherence.</li><li>Collaborate with scheduling team to optimize employee schedules based on forecasted volume and business requirements.</li></ul>
<h3>Minimum Qualifications</h3>
<ul>
<li>High School diploma.</li><li>Actively enrolled in a technical degree program (preferred).</li><li>Experience with Cisco, Thin Client, and Cloud based programs preferred.</li><li>Experience with Microsoft Windows Server/Desktop.</li><li>Excellent customer service skills.</li><li>Strong interpersonal and organizational skills.</li><li>Ability to multi-task and prioritize effectively.</li><li>Proficient in troubleshooting and problem resolution.</li></ul>
<h3>Work Requirements</h3>
<ul>
<li>40 hours per week, some weekends required.</li><li>Flexible hours with an in-person office work environment.</li></ul><b><u>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: </u></b><br/>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.<br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 9cf2f828-9cfa-461c-9cfc-9248591087d3
published: 2024-10-29 16:24:56+00:00
title: Seasonal Tax Operations Manager
location: All EAW Locations
description_md: https://jobs.lever.co/educationatwork/9cf2f828-9cfa-461c-9cfc-9248591087d3
application_url: MI
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/>This is a temporary position beginning December 2024 and ending on or before April 15, 2025. If you are interested in a seasonal tax position, have at least 2 years of professional tax preparation experience, love the pursuit of excellence, and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><b><u>Job Summary</u></b>The Operations Manager ensures daily operational excellence and seamless support for client-based programs. This position demands proficiency in navigating a national organizational structure, exceptional communication skills, sound judgment, influencing abilities, and a commitment to cross-team collaboration with a strong emphasis on customer satisfaction and compliance.
<h3>Responsibilities</h3>
<ul>
<li>Ensure an excellent partner experience in your assigned program area by overseeing key business metrics, ensuring process effectiveness, timely and accurate execution, and issue resolution. Leverage internal operations and client partner teams.</li><li>Utilize data and feedback from stakeholders and partners to identify and implement optimization opportunities that enhance partner experience, improve process efficiency, and reduce or eliminate costs, business, or compliance risks.</li><li>Develop deep subject matter expertise in your capability or channel area to:</li><li>Ensure optimal end-to-end process design with comprehensive documentation covering processes, controls, and metrics.</li><li>Provide effective support for escalations and issues, identifying root causes and implementing final remediation.</li><li>Collaborate with stakeholders to influence future program or channel design, driving standardization and compliance adherence.</li><li>Manage a team of Customer Service Supervisors and oversee a phone agent workforce. Ensuring adherence to productivity standards, including KPIs, billable hours/revenue, shrink,</li><li>occupancy, attrition reduction, retention efforts, schedule adherence, and other relevant metrics.</li><li>Monitor, coach, and provide feedback to Supervisors to meet performance requirements, including quality, productivity, attendance, and related disciplinary issues for their teams.</li><li>Resolve escalated customer concerns from Supervisors, consult with clients, and determine appropriate action.</li><li>Conduct daily huddles and weekly team meetings with Supervisors to maintain timely communication on key operational issues while motivating and rewarding proper behavior.</li><li>Monitor service levels through floor management and communicate with WFM to address spikes in demand, headcount, hours/schedules, and time off requests.</li><li>Work with Human Resources to maintain consistent policies and procedures within the call center, including attendance, behavior, and performance discipline.</li><li>Perform all other duties as directed by management.</li></ul>
<h3>Basic Qualifications</h3>
<ul>
<li>Minimum of two (2) seasons of professional tax preparation experience, with a minimum of 30 tax returns prepared.</li><li>Prior tax preparation experience in a tax practice or retail setting.</li><li>PTIN is required, and one of the following credentials is preferred: EA, CPA, or JD.</li><li>Knowledge of tax laws and concepts and familiarity with Form 1040 and all schedules.</li><li>Willingness to utilize audio/visual tools to communicate with customers</li><li>A college degree (preferred) or equivalent experience in related fields is required.</li><li>Familiarity and experience using Intuit tax preparation software (TurboTax, Lacerte, ProConnect, ProSeries) is a plus.</li><li>Proven ability to develop reporting of results and insights and implement a continuous improvement process and culture.</li><li>Strong attention to detail and analytical problem-solving skills with sound decision-making abilities.</li><li>Experience working in a fast-paced environment, managing stakeholders and processes, and collaborating with diverse teams across multiple time zones to land successful outcomes.</li><li>Excellent collaboration skills with a strong understanding of how to drive high-impact results.</li><li>Must reside in the United States.</li><li>Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.</li></ul><b><u>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:</u></b><br/>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.<br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: f4320eaa-8c35-440c-bb3b-3fbf2553b3b8
published: 2024-11-12 17:28:47+00:00
title: Senior Manager of Information Technology
location: Tempe, AZ
description_md: https://jobs.lever.co/educationatwork/f4320eaa-8c35-440c-bb3b-3fbf2553b3b8
application_url: SE
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><b><u>Position Summary:</u></b><br/>The Senior Manager of IT will be responsible for overseeing all aspects of IT operations at Education At Work, based out of our Tempe, Arizona office. This leadership position will manage the Network Engineer, Service Desk, and System Administrator, while partnering closely with the Security and Compliance teams to ensure smooth, secure, and efficient IT operations. The Sr. Manager will play a critical role in delivering high-quality technology services to internal stakeholders, ensuring that IT systems align with organizational goals and compliance standards.
<h3>Essential Functions</h3>
<ul>
<li>Oversee and manage all IT operations, including network infrastructure, service desk support, and system administration.</li><li>Collaborate with Security and Compliance teams to ensure adherence to regulatory requirements and internal policies.</li><li>Manage incoming service desk requests through Solar Winds (phone, email, in-person), ensuring timely and effective issue resolution.</li><li>Develop, enforce, and improve Service Desk request handling and escalation procedures.</li><li>Provide hands-on technical support and guidance for escalated IT issues when necessary.</li><li>Analyze service desk metrics and data to improve operational efficiency, service quality, and team performance.</li><li>Develop, document, and train teams on IT processes, including creating process documentation, flowcharts, work instructions, and operational guides.</li><li>Lead ITIL-based process improvements, driving continual improvements in service delivery and operational processes.</li><li>Monitor IT system performance, develop plans for disaster recovery, and maintain system integrity across all operations.</li><li>Use data-driven decision-making to recommend and implement process improvements that increase operational efficiency and align with organizational goals.</li><li>Lead project management efforts for enterprise-level IT projects, from initiation to successful completion.</li><li>Maintain knowledge of emerging technologies and best practices relevant to the organization’s needs and implement them as necessary.</li><li>Plan capital budgets and work with the EAW management team to procure and manage EAW technology and facility assets.</li><li>Define a technology roadmap plan, which is aligned with operational requirements, and identifies potential technology capital investments.</li><li>Define and create processes which improve business productivity and enable EAW to be compliant with client requirements.</li><li>Manage the implementation of disaster recovery plans in the event of a disaster or emergency that interrupts normal information system operations.</li><li>Hire, train and mentor IT staff members and students in a dynamic and fast changing environment.</li><li>Monitor vendor performance and adherence to contract terms, ensuring quality of service delivery.</li></ul>
<h3>Education &amp; Experience</h3>
<ul>
<li>Bachelor’s degree in Computer Science, Information Technology or related field.</li><li>5+ years in a supervisory or managerial IT role with direct experience in IT operations. This experience should also include 2-3 years of project management experience, with a focus on delivering enterprise-level IT solutions.</li><li>5+ years of experience supporting IT customers and enterprise environments.</li><li>2-3 years of experience managing service desk teams and on-call platforms.</li></ul>
<h3>Technical Skills</h3>
<ul>
<li>Proficiency in managing IT systems, network infrastructure, and service desk operations.</li><li>Experience with Microsoft technologies (Azure, Active Directory, Windows OS, SQL Server, etc.).</li><li>Understanding of IT security and compliance regulations.</li></ul>
<h3>Other Skills</h3>
<ul>
<li>Strong leadership and team management abilities, with experience coaching and developing teams.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving, multitasking, and decision-making skills.</li><li>Ability to analyze, interpret, and present complex data effectively.</li><li>Understanding of information security and experience in complying with various data security standards (ISO-27001, PCI-DSS). Prefer some kind of cyber security certification (e.g. CISM, CISA, SSCP, CompTIA Security, etc.)</li><li>Extensive experience and understanding of the contact center industry and technologies commonly used to support modern contact centers. (Experience with Alvaria contact center platforms is a plus.)</li><li>Experience in planning, building and maintaining contact center facilities, including site selection, architectural design, city permitting and general contractor management.</li></ul>
<h3>Working Conditions</h3>
<ul>
<li>Requires prolonged sitting with some bending, stooping and stretching.</li><li>Eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, and other office equipment.</li><li>Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.</li><li>Requires moderate to intense concentration due to complexity and/or need to meet deadlines, and flexibility to readily adapt to a changing environment.</li><li>Work hours may include evening hours.</li><li>The position requires 15-20% domestic travel with some overnight travel required.</li></ul>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: eff8da0d-b1a1-4a55-9d4b-7c56f11890cd
published: 2024-10-30 21:44:46+00:00
title: Student Ambassador
location: Salt Lake City, UT
description_md: https://jobs.lever.co/educationatwork/eff8da0d-b1a1-4a55-9d4b-7c56f11890cd
application_url: EN
experience_level: en
language: False
description:
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. <br/>If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.<br/><u><b>Job Summary</b></u>The Student Ambassador will join a dynamic recruitment team, alternating between their current operations/quality role and the Student Recruitment department as needed. They will represent Education At Work (E@W) to university partners and students, lead outreach events, assist with applications and hiring, and engage with current students. This role requires a flexible schedule for in-person commitments. Student Ambassadors are vital in meeting hiring needs and identifying top-performing students for various business lines. Alongside their current operations duties, they will also handle the following responsibilities when acting as a Student Ambassador.
<h3>Key Responsibilities</h3>
<ul>
<li>Coordinate and execute on and off-campus recruiting events with Student Recruitment team.</li><li>Represent E@W professionally and enthusiastically at recruiting events and career fairs.</li><li>Establish and maintain relationships with campus clubs and organizations.</li><li>Support new student employees in their transition to E@W by setting clear expectations, fostering a welcoming environment, and serving as a point of contact.</li><li>Collaborate with universities to participate in recruiting events, including scheduling, materials preparation, and follow-up activities.</li><li>Maintain and update recruiting databases and candidate information.</li><li>Perform general administrative duties as needed.</li></ul>
<h3>Student Benefits</h3>
<ul>
<li>Obtain practical experience in recruiting and event coordination.</li><li>Flexible schedule tailored to fit a student's schedule.</li><li>Mentorship/coaching opportunities.</li><li>Opportunities for growth and advancement within the company.</li><li>Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure.</li><li>Referral Bonus Plan for new student employees actively employed for 30-, 60-, and 90-days post-production:</li><li>○      30 days: $25/ new hire student employee</li><li>○      60 days: $25/ new hire student employee</li><li>○      90 days: $50/ new hire student employee</li><li>○      Total New Hire Bonus: $100/per new hire student employee</li></ul>
<h3>Minimum Requirements</h3>
<ul>
<li>Currently enrolled in a college or university program and an active E@W student employee.</li><li>Minimum tenure of two consecutive semesters with E@W.</li><li>Strong written and verbal communication skills.</li><li>Professional demeanor with strong interpersonal skills, punctuality, reliable attendance, and openness to feedback and coaching.</li><li>Good academic standing with the university.</li><li>Consistent maintenance of KPI metrics set by the client.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint).</li><li>Available to work during office hours (Monday through Friday, 8:00 am—5:00 pm) with flexibility to attend recruiting events outside these hours, including weekends.</li></ul>
<h3>Recruitment Metrics</h3>
<ul>
<li>Weekly Recruitment Goals: </li><li>○      20 candidate referrals (minimum)</li><li>○      50% candidate referral conversion to the interview phase.</li><li>○      25% interview conversion to offer phase.</li><li>Must participate in 75% of all recruiting/company events.</li></ul><b><u>AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT</u></b><span>: </span><span>Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment. </span><br/>THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.


ext_id: 4ed9dfec-08e7-4ec8-b0b5-48e26a583423
published: 2024-10-21 23:13:54+00:00
title: Analytics Engineer
location: Philippines
description_md: https://jobs.lever.co/petcircle/4ed9dfec-08e7-4ec8-b0b5-48e26a583423
application_url: MI
experience_level: en
language: True
description:
<span>Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.</span><br/><span>Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.</span><br/><span>Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story. </span><br/><b>The Opportunity </b><span>Pet Circle is implementing a company-wide data governance program to manage the organisation's data assets. The framework encompasses the policies, procedures, roles, responsibilities, and standards that ensure data availability, quality, consistency, and security across the enterprise. Our team’s mission is to leverage data and analytics to drive strategic decision-making, optimise operations, and enrich pet care with personalised experiences for pets and their parents.</span><br/><span>This role is responsible for completing the build-out of this environment by adding and refining data feeds, transforming the data into models and more, and ensuring that these are highly available and highly reliable for use within the business. Expected technical skills are solid SQL and a good understanding of "big data" databases &amp; engineering in Python with a mindset of testable accuracy, observable performance, and sound design. </span><br/><span>The right candidate will have a genuine interest in using data to achieve business goals, and work with a variety of engineers, data scientists, analysts, and stakeholders around the business to help them achieve their goals. Expect to collect requirements, propose solutions, and work through post-launch with project leads.</span><br/><b>The Technical Environment</b><span>Pet Circle runs a Big Query/GCP data environment with several continuously increasing inbound data feeds. While Java is the primary language used to build our internal systems, the Data &amp; Analytics team uses Python. You will work directly in Google Cloud Platform and Big Query, coding extracts and transforms using Python and Dataform (Google’s alternative to DBT). There are relational databases that you will use to inform and build the data models.</span><br/><span>This role is fully remote based out of the Philippines. You will be working closely with distributed team members based in Australia, New Zealand and the Philippines. You would be expected to work on standard hours for Philippines Standard Time, or a few hours earlier as it suits you. </span>
<h3>Your Responsibilities: </h3>
<ul>
<li>Write feeds to collect data from external systems</li><li>Write transforms to process data into more information-rich data models</li><li>Ensure data assets are automatically monitored for performance, reliability, and availability</li><li>Create one-off or recurring data sets for statistical or advanced analysis</li><li>Maintenance tasks to handle changing environment (e.g. address upstream schema changes by modifying transform)</li><li>Document processes and data structures so that they are maintainable and usable by others</li><li>Create visualisations and interactive reports</li><li>Perform basic security and privacy management</li><li>Participate in the team roster to support business users using our data and platform</li><li>Work with other teams in scrums, ideation sessions, and various other formats to make the value of Data realisable across different parts of the business</li></ul>
<h3>Your Experience: </h3>
<ul>
<li>2-5+ years experience in data engineering or analytics engineering</li><li>Extensive experience and expertise in SQL and Python </li><li>Experience with BI tools (PowerBI, Tableau), preferably Looker</li><li>Experience modelling data and creating transformation pipelines with Dataform or DBT</li><li>Worked with cloud-based data warehouses (Redshift, BigQuery, Snowflake, Databricks, etc)</li><li>Demonstrated experience in collaborating and supporting non-technical users</li><li>Autonomous, reliable, and great communication skills</li><li>Comfortable working with remote and distributed teams</li></ul><b><span>Role Location</span></b><span>Our Philippines team are highly autonomous and empowered to do their best work remotely - so you will be working from your home office. You should have a good home office set-up and a reliable internet connection.</span><br/><b>Why Join?</b><span>We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:</span><br/><span>We’re better together</span><span>We operate with humble hearts and hungry minds</span><span>Pets matter; so pets and pet parents always have a seat at our table</span><span>We’re instinctively curious. Always</span><br/><b>Belong at Pet Circle</b><span>Our unique perspectives and expertise is our superpower  - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.</span>


ext_id: 0c6f5c81-92d9-40b0-9dd7-0a581edf0b8e
published: 2024-12-16 04:44:22+00:00
title: Creative Copywriter
location: Sydney
description_md: https://jobs.lever.co/petcircle/0c6f5c81-92d9-40b0-9dd7-0a581edf0b8e
application_url: SE
experience_level: en
language: False
description:
<span>Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.</span><br/><span>Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.</span><br/><span>Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story. </span><br/><b>The Opportunity </b><br/><span>Do you love a pun? Can you craft witty and emotive yet clear marketing messages across a range of channels? Are you locked into the ever-changing world of social media and able to concept trend-based content that builds brand awareness while driving key brand messages? If that sounds like you, then you may be the right fit for our Creative Copywriter role at Pet Circle. </span><br/><span>The Pet Circle Brand and Creative team is a skilled group of designers, brand marketers, and creatives, working to elevate the shopping experience for pet families across Australia. As the Creative Copywriter, you will be responsible for bringing our tone of voice to life through written communications, working across all marketing channels including onsite, social, paid media, mass media, and branding campaigns. </span><br/><span>Working closely with the Design Manager, you will form a creative team that works across all creative touchpoints for Pet Circle. Working independently or as part of a creative team, you will craft customer-led headlines, and scripts for video content, both short-form and action-driven content, in support of all copy briefs across Pet Circle. </span>
<h3>What you’ll be doing</h3>
<ul>
<li>Owning creative copywriting across all key channels providing snappy, concise and intriguing marketing copy to drive customer engagement, specifically focussed on weekly trade for our homepage and eDM/CRM channel</li><li>Writing and pitching concepts and scripts to support trade, new product and seasonal campaigns, with a focus on writing scripts for video and short-form content</li><li>Partner with Design Manager to craft concepts and storyboards brand campaigns for quarterly brand awareness campaign including ATL and BVOD/digital video, social </li><li>Work across our Private Label portfolio of in-house owned brands, creating and executing new product development including product naming, visual direction and launch campaigns</li><li>Work cross-functionally across Pet Circle Insurance, Pharmacy and other new ventures, to develop tone of voice and GTM/BAU campaigns </li><li>Work with our vet, social team and People/Culture team to generate organic content for Pet Circle’s social media channels including Facebook, Instagram, TikTok and LinkedIn</li><li>Write and curate SEO friendly onsite content edits and product descriptions for our Private Brands, to help customers discover and shop our range</li></ul>
<h3>Your Ideal Toolbox</h3>
<ul>
<li>Demonstrated marketing copywriting experience with a minimum 5 years working in-house or within an agency </li><li>Demonstrated experience working across brand campaigns including concept and pitching ideas, storyboarding and post-production </li><li>Previous copywriting experience in retail / eCommerce experience highly regarded </li><li>Proven experience managing multiple projects and deadlines concurrently </li><li>Work collaboratively with the wider marketing and agency teams to ensure effective campaign integration </li><li>Stay up-to-date with relevant cultural and industry trends to identify creative opportunities</li><li>Manage reporting to assess effectiveness against business and marketing goals</li><li>Have a knack for quickly understanding how a product works and why a customer would love it</li><li>In-depth understanding of how to write for different channels, different customers and different objectives </li><li>Feedback-driven, open and collaborative ways of working</li><li>Flexible and adaptable, to adjust tone of voice to meet all briefs</li><li>Being passionate about copywriting in conjunction with a love of pets</li></ul>
<h3>Juicy Perks</h3>
<ul>
<li>Heaps of development opportunities - stretch projects, focus groups &amp; secondments</li><li>Flexible working environment</li><li>Up to 50% employee discount</li><li>Product sample giveaways</li><li>Pawrental leave and well-being leave</li><li>Team charity volunteer days</li><li>Classpass subsidy</li></ul><b>Role location</b><span>We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This could change in line with business requirements.</span><br/><b>Why Join?</b><span>We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:</span><br/><span>We’re better together</span><span>We operate with humble hearts and hungry minds</span><span>Pets matter; so pets and pet parents always have a seat at our table</span><span>We’re instinctively curious. Always</span><br/><b>Belong at Pet Circle</b><span>Our unique perspectives and expertise is our superpower  - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.</span>


ext_id: 09a1d07b-6d9e-4737-a3ac-0a54914b27bc
published: 2024-11-18 22:51:29+00:00
title: Creative Production and Ecommerce Visual Manager
location: Sydney
description_md: https://jobs.lever.co/petcircle/09a1d07b-6d9e-4737-a3ac-0a54914b27bc
application_url: MI
experience_level: en
language: False
description:
<span>Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.</span><br/><span>Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.</span><br/><span>Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story. </span><br/><b>The Opportunity</b><br/><span>Our Brand and Creative team is a skilled group of brand marketers and creatives, working to elevate the shopping experience for pet families across Australia. We are looking for a</span><b> Creative Production and Ecommerce Visual Manager</b><span> to join our in-house creative team as we embark on the next phase of growth.</span><br/><span>As </span><b>Creative Production and Ecommerce Visual Manager</b><span>, you will lead the smooth movement of workflow from brief to execution, through to post-production and launch. Flexing your production muscles across both eCommerce and Creative shoots, you will move between owning end-to-end product photography and motion, content creators and larger lifestyle shoots - this is a unique role that impacts all aspects of creative.</span><br/><span>In this role, you will own eCommerce product content workflow, from creating and setting image guidelines, SKU identification, liaising with Buyers and Fulfilment Centre team to call-in samples, managing shoot lists, booking photography staff and running retouching and QA. You will own our key imagery KPIs, ensuring fast turnaround, while building a longer-term testing framework, to ensure we are producing best-in-class content to support eCommerce conversion. </span><br/><span>As Creative Production Manager, you will also lead the project management of all creative content streams. Working across monthly and seasonal creative planning cycles, ensuring no deadlines are missed, and creative is executed to a high standard at all times. </span><br/><span>It goes without saying, that run sheets, briefs, shoot-lists and retouching notes are second nature to you. You know what the difference between a PPM, PreProd and Retro means. Gantt charts make you happy and a tightly controlled budget file brings you joy. Having a keen creative eye to match talent to brief and being able to support in post-production will ensure your success in this role.  </span>
<h3>What you'll be doing</h3>
<ul>
<li>Manage in-house ecommerce Studio (product and lifestyle) production workflow, team management, monthly budgeting and reporting</li><li>Produce all creative content and campaign shoots, including sourcing creative talent, running PPM and all post-production</li><li>Ownership of Production timelines and budgets, including weekly resource planning and ensuring bottlenecks are identified and managed </li><li>Creation of visual ecommerce guidelines, shoot and set production and QA </li><li>Rostering, leading, training, mentoring and motivating a team of permanent and casual Photographers, videographers, retouchers/QA, copy and logistics staff</li><li>Ensuring all production process is completed according to company KPIs</li><li>Ideate and run A/B tests for SKU content, working with cross-functional teams</li><li>Build a data and insights driven culture within creative, to ensure teams are working towards customer-first outputs</li><li>Develop a network of agency and freelance talent to support in-house teams</li></ul>
<h3>The ideal toolbox</h3>
<ul>
<li>You will be process-driven and a strategic thinker - keen to improve existing processes and implement best-practice</li><li>Demonstrated eCommerce Studio production for an online retailer or digital-first brand, with a minimum of  5 years practical experience</li><li>In-depth understanding of pre- and post-production process for digital , creative content</li><li>Proven experience managing multiple projects and deadlines</li><li>Work collaboratively with the wider marketing and agency teams to ensure effective campaign integration.</li><li>Have a well-honed  testing and fail mentality, using data to help inform low-fi content shoot</li><li>Manage reporting to assess effectiveness against business and marketing goals.</li></ul>
<h3>Juicy perks</h3>
<ul>
<li>Heaps of development opportunities - stretch projects, focus groups &amp; secondments</li><li>Flexible working environment</li><li>Up to 50% employee discount</li><li>Product sample giveaways</li><li>Pawrental leave and wellbeing leave</li><li>Team charity volunteer days</li><li>Classpass subsidy</li></ul><b>Role location</b><span>We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This could change in line with business requirements.</span><br/><b>Why Join?</b><span>We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:</span><br/><span>We’re better together</span><span>We operate with humble hearts and hungry minds</span><span>Pets matter; so pets and pet parents always have a seat at our table</span><span>We’re instinctively curious. Always</span><br/><b>Belong at Pet Circle</b><span>Our unique perspectives and expertise is our superpower  - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.</span>


ext_id: 536c6ce9-23f6-438a-aef1-47cb922b3513
published: 2024-10-27 23:13:54+00:00
title: Customer Experience Specialist (Casual)
location: Pemulwuy, Sydney
description_md: https://jobs.lever.co/petcircle/536c6ce9-23f6-438a-aef1-47cb922b3513
application_url: EN
experience_level: en
language: False
description:
<b>The Opportunity</b><br/><b>This is a casual position onsite at our facility in Pemulwuy, with an immediate start.</b><br/><span>Pet Circle believes in doing things differently, with pets and their owners at the centre of every decision. Our new venture will increase pet owners’ accessibility to pet healthcare and provide better choice, value and convenience - enabling pet parents to enhance their pets' quality of life even further.</span><br/><span>This is an incredible opportunity for a Customer Specialist to help us scale our new venture in the Australian market. As a dedicated Customer Specialist, your role will be crucial to educating and supporting pet parents through every stage of this unique new journey. </span>
<h3>What you’ll be doing</h3>
<ul>
<li>Deliver best-in-class customer service in a high-volume and complex contact centre environment. You will be predominantly phone-based and email response. You will handle inbound and outbound customer contacts ranging from delivery and how-to-order enquiries.</li><li>Handle all customer queries with the goal of providing an efficient and effective resolution (owning our team and individual input SLA metrics for phone and email) while delighting our customers, going above and beyond to build loyalty and advocacy.</li><li>Become the Voice of the Customer team. You'll report on customer interactions and share relevant insights and opportunities to drive fast and efficient improvements, playing a critical role in shaping the best purchase experience.  </li><li>Wear many hats and be ready to support different areas of the new venture when needed. Including coordinating with delivery partners, executing pricing strategy, and order fulfilment, among others.</li></ul>
<h3>Your Ideal Skills &amp; Experience</h3>
<ul>
<li>Experience in a fast-paced, results-driven environment where you managed internal or external customer requests. This may have been a contact centre, customer service or a role with transferable skills.</li><li>Experience working with online systems (CRM, ticketing systems, order management software is ideal)</li><li>Fast learner with strong fluency in web-based tools and platforms</li><li>Start-up motivation - growth mindset and a fast learner who makes things happen and is adaptable to change</li></ul>
<h3>What Awesome Looks Like</h3>
<ul>
<li>Exceptional written and verbal communication skills in English - you can compose thoughtful and personalised responses to customers </li><li>High EQ to truly connect with customers, ask quality questions and anticipate needs </li><li>Learning appetite - you are ready to wear many hats and go above and beyond to solve daily challenges as we shape this new business. You have an interest in developing entrepreneurial and business management skills.</li><li>Customer-centric mindset and natural tendency to go above and beyond to solve problems</li><li>Outcome-oriented / results-driven - thrives on solving issues efficiently while giving an excellent experience </li><li>Excellent problem-solving and listening skills, using strong judgement and patience to manage the most complex customer requests  </li><li>Resilience in troubleshooting &amp; dealing with difficult stakeholders (you love turning these situations around) </li><li>Strong time management skills and naturally well organised - You work efficiently within time constraints, can cope with various demands, and prioritise tasks. </li></ul><b>Specific working arrangements:</b><span>Casual position</span><b>Shifts:</b> Monday (full day), Tuesday to Friday (half day)<b>100% on-site </b><span>in our Pemulwuy-based Warehouse. </span><br/>


ext_id: 2964485e-288a-413e-bf42-e4abc5dab3b7
published: 2024-12-15 12:22:45+00:00
title: Delivery Driver
location: Perth
description_md: https://jobs.lever.co/petcircle/2964485e-288a-413e-bf42-e4abc5dab3b7
application_url: MI
experience_level: en
language: False
description:
<span>Pet Circle is Australia’s fastest growing pet eCommerce retailer. We service customers across all states to deliver their pet needs straight to their door!</span><br/><span>We are currently hiring for professional and reliable</span><b> Delivery Drivers</b><span> to join our growing team at our </span>Bibra Lake Fulfilment Centre (6163)<span>. As a </span><b>Delivery Driver</b><span> in Pet Circle’s Own Fleet you will be at the forefront of creating exceptional experiences for our customers and their pets. You will be responsible for the safe operation of our vehicles to deliver orders to residential addresses across the Metro Perth region.</span><br/><span>You will be part of a collaborative team working within an environment where you are given every opportunity to succeed and progress your career.</span><br/><b>The Opportunity</b><span>This is an excellent opportunity to join the Own Fleet team based at our fulfilment centre. The shift times are </span><a href="http://06.15am" rel="noopener noreferrer">06.15am</a><span> - </span><a href="http://16.15pm" rel="noopener noreferrer">16.15pm</a><span> up to 4 days per week. This is a fast-paced role where you will work both autonomously and collaboratively to deliver on shift targets and objectives.</span><br/><b>What you’ll be doing…</b><b>• </b><span>Operating either a 2 or 1 tonne delivery vehicle in a safe manner at all times.</span><b>• </b><span>Using a safe technique to load your vehicle with pre-sorted orders for your deliveries.</span><b>• </b><span>Responsible for the safe and efficient delivery of our products ensuring that the procedures adhere to Company standards.</span><b>• </b><span>Completing your own pre and post shift vehicle safety check.</span><b>• </b><span>Communicating with the onsite fleet team in a timely and appropriate manner around any on shift issues.</span><b>• </b><span>Working towards daily and weekly KPI targets.</span><b>• </b><span>Contributing to the overall positive culture of the own fleet and wider fulfilment teams.</span><br/><b>What success looks like…</b><b>• </b><span>Safety is non-negotiable… so ensuring you adhere to all policies and procedures, particularly Safe Operating Procedures is important. You are responsible for your own safety as well as other team members and the general public.</span><b>• </b><span>Maintain all Key Performance Indicators outlined in your role.</span><b>• </b><span>Physical fitness and ability to lift heavy objects, up to 25kgs, and perform manual tasks for extended periods.</span><b>• </b><span>Proficiency in using technology to scan parcels and take proof of delivery photos.</span><b>• </b><span>Reporting any safety incidents/issues immediately to a Supervisor or Manager.</span><br/><b>About you…</b><b>• </b><span>You must have a valid Class C Australian Drivers Licence with a safe driving record.</span><b>• </b><span>Familiarity with driving in the Metro Perth region ideally coming from a multi-drop courier background.</span><b>• </b><span>Experience using a handheld scanning device for deliveries and communicating.</span><b>• </b><span>Be fit and active with the ability to lift and carry orders to their end delivery destination (up to 25kgs).</span><b>• </b><span>Proven demonstration of a reliable and committed work ethic.</span><b>• </b><span>Friendly in nature and able to provide an exceptional delivery experience to our customers.</span><br/><span>You do not need to match every listed expectation to apply for this position.</span><br/><b>Pet Circle Benefits…</b><span>💰 Above Award pay</span><span>🚛 Company van provided on shift, fuel and insurance costs covered</span><span>📣 Safety-first culture</span><span>🏅 Employee of the Month Values Awards (Cash prizes)</span><span>🔥 Monthly on-site recognition BBQs</span><span>🚗 Free parking onsite</span><span>🕒 Overtime shifts available</span><span>🐶 Staff discount on all of our pet products</span><span>🍔 Free weekly lunches</span><span>💥 Work with a supportive and inspiring group of Team Leaders, Supervisors and Managers</span><br/><span>We have an incredibly passionate team, a leading brand, over 700,000 customers and growing, and we’re only just getting started!</span><br/><span>At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2023 Circle Back Initiative Employer and we commit to responding to every application.</span><br/><b>Belong at Pet Circle</b>Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team is highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.


ext_id: 0cf0377e-808b-4b38-8799-c99d79e29fd5
published: 2024-11-27 22:28:48+00:00
title: Finance Manager
location: Sydney
description_md: https://jobs.lever.co/petcircle/0cf0377e-808b-4b38-8799-c99d79e29fd5
application_url: SE
experience_level: en
language: False
description:
<span>Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.</span><br/><span>Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.</span><br/><span>Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story. </span><br/><b>The Opportunity</b><br/><span>You will report directly to our Financial Controller and you will lead and manage the Finance Operations (FinOps) team, providing guidance, mentorship, and support to team members.</span>
<h3>What you’ll be doing</h3>
<ul>
<li>Coordinate the month-end closing process, ensuring all financial transactions are accurately recorded and reported in a timely manner</li><li>Supervise the payroll process, ensuring accurate and timely processing of employee compensation, deductions, and taxes</li><li>Ensure compliance with statutory requirements for financial submissions and reporting, including tax filings, regulatory reports, and statutory audits</li><li>Lead a high-performing team providing clear performance expectations and ongoing coaching, mentorship, and feedback to support professional growth.</li><li>Prepare and publish financial reports and analysis to the executive team and senior leaders, including key performance indicators (KPIs), financial forecasts, and variance analysis</li><li>Lead process improvement initiatives to streamline workflows and boost team efficiency</li></ul>
<h3>The ideal toolbox</h3>
<ul>
<li>CPA or CA with 10 years financial and management accounting experience </li><li>Problem solving and analytical skills, including the ability to identify issues and suggest solutions</li><li>People management - experience managing remote teams is desirable </li><li>Demonstrated ability to deliver accurate, insightful, timely reporting</li><li>Experience in a retail environment accounting for inventory (ideal) </li><li>Excellent communication, stakeholder management and team-building skills</li><li>Experience with NetSuite (highly desirable) or other online accounting software</li><li>Sound technical financial accounting and reporting skills with exposure to ensuring compliance in a regulatory framework</li><li>Demonstrated continuous improvement mindset, identifying opportunities for automation and process improvements to streamline FinOps workflows and enhance efficiency and accuracy</li><li>Task management skills and ability to create and follow processes must be exceptional </li><li>Must have very strong attention to detail completing all work in a timely manner and managing stakeholder expectations well at all times</li><li>Proactive with a ‘can do’ attitude and willingness to learn new things</li><li>Willingness to be involved in value-add activities across the business including board reporting, financial analysis and stock control</li></ul>
<h3>Juicy Perks</h3>
<ul>
<li>Heaps of development opportunities - stretch projects, focus groups &amp; secondments</li><li>Flexible working environment</li><li>Up to 50% employee discount</li><li>Product sample giveaways</li><li>Pawrental leave and wellbeing leave</li><li>Team charity volunteer days</li><li>Classpass subsidy</li></ul><b>Role location</b><span>We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This could change in line with business requirements.</span><br/><b>Why Join?</b><span>We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:</span><br/><span>We’re better together</span><span>We operate with humble hearts and hungry minds</span><span>Pets matter; so pets and pet parents always have a seat at our table</span><span>We’re instinctively curious. Always</span><br/><b>Belong at Pet Circle</b><span>Our unique perspectives and expertise is our superpower  - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.</span>


ext_id: 56e49bf2-9ca9-4e17-9a1f-5e00673b1c56
published: 2024-12-15 12:22:45+00:00
title: Forklift Driver
location: Brisbane
description_md: https://jobs.lever.co/petcircle/56e49bf2-9ca9-4e17-9a1f-5e00673b1c56
experience_level: en
language: False
description:
Pet Circle is Australia’s fastest growing pet eCommerce retailer. We service customers across all states to deliver their pet needs straight to their door! We are currently hiring for professional and reliable Forklift Drivers to join our growing team at our Crestmead fulfilment centre (4132).  As a Forklift Driver your role is critical to the success of our business where you will be challenged daily to improve areas of safety, efficiency and customer experience. You will be part of a collaborative team working within an environment where you are given every opportunity to succeed and progress your career. This will be a casual position with shifts working 5 days per week, Monday to Sunday.
<h3>What you'll be doing...</h3>
<ul>
<li>Operating our Crown Joystick High Reach Forklifts</li><li>Wrapping pallets and conducting quality checks</li><li>Manual Handling up to 20kgs</li><li>General housekeeping duties</li></ul>
<h3>About you...</h3>
<ul>
<li>Can commit to 5 days per week between Monday to Sunday</li><li>Must have your own safety boots</li><li>Must have a valid LF forklift ticket (ideally having used a Crown Joystick High Reach before)</li><li>Must be physically fit to perform all duties in the warehouse</li><li>You are a reliable and collaborative team member</li><li>Safety is a non-negotiable for you and you are able to adhere to Safe Operating Procedures</li><li>You have a positive attitude and willingness to learn</li></ul>
<h3>Pet Circle Benefits...</h3>
<ul>
<li>💰 Above Award pay</li><li>📣 Safety-first culture</li><li>🚗 Free parking onsite</li><li>🕒 Overtime and weekend work available</li><li>🐶 Staff discount on all of our pet products</li><li>🍔 Free weekly lunches</li><li>💥 Work with an amazing group of Operations Supervisors and Managers</li></ul>We have an incredibly passionate team, a leading brand, 700,000 customers and growing, and we’re only just getting started!<br/>At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2022 Circle Back Initiative Employer and we commit to responding to every application.<br/><b>Belong at Pet Circle</b>Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team are highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.


ext_id: 2f6d93a2-98f1-4d88-8c86-b7b82eff07ff
published: 2024-11-10 21:37:45+00:00
title: HR Forklift Driver
location: Tarneit, VIC
description_md: https://jobs.lever.co/petcircle/2f6d93a2-98f1-4d88-8c86-b7b82eff07ff
experience_level: en
language: False
description:
Pet Circle is Australia’s fastest growing pet eCommerce retailer. We service customers across all states to deliver their pet needs straight to their door! We are currently hiring for professional and reliable Forklift Drivers to join our growing day shift team at our Melbourne fulfilment centre (3029).  As a Forklift Driver your role is critical to the success of our business where you will be challenged daily to improve areas of safety, efficiency and customer experience. You will be part of a collaborative team working within an environment where you are given every opportunity to succeed and progress your career. 
<h3>What you'll be doing...</h3>
<ul>
<li>Operating our Crown Joystick High Reach Forklifts</li><li>RF Scanning</li><li>Replenishment and Putaways</li><li>Wrapping pallets and conducting quality checks</li><li>Manual Handling up to 20kgs</li><li>Driving cultural change towards 5s Lean Warehousing principles</li></ul>
<h3>About you…</h3>
<ul>
<li>Must have a valid LF forklift ticket (ideally having used a Crown Joystick High Reach before)</li><li>Must be physically fit to perform all duties in the warehouse</li><li>You are a reliable and collaborative team member</li><li>Safety is a non-negotiable for you and you are able to adhere to Safe Operating Procedures</li><li>Must have your own safety boots</li><li>You have a positive attitude and willingness to learn</li></ul>
<h3>Pet Circle Benefits...</h3>
<ul>
<li>💰 Above Award pay</li><li>📣 Safety-first culture</li><li>🏅 Employee of the Month Values Awards (Cash Prizes)</li><li>🔥 Monthly on-site recognition BBQs</li><li>🚗 Free parking onsite</li><li>🕒 Overtime and weekend shifts available</li><li>🐶 Staff discount on all of our pet products</li><li>🍔 Free weekly lunches</li><li>💥 Work with an amazing group of Team Leaders, Supervisors &amp; Managers</li></ul>We have an incredibly passionate team, a leading brand, 700,000 customers and growing, and we’re only just getting started!<br/>At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2022 Circle Back Initiative Employer and we commit to responding to every application.<br/><b>Belong at Pet Circle</b>Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team are highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.


ext_id: d5c4a8ac-8725-4686-ac56-efa37e2c9a27
published: 2024-10-08 02:59:49+00:00
title: HR Forklift Driver
location: Eastern Creek, Sydney
description_md: https://jobs.lever.co/petcircle/d5c4a8ac-8725-4686-ac56-efa37e2c9a27
application_url: MI
experience_level: en
language: False
description:
Pet Circle is Australia’s fastest growing pet eCommerce retailer. We service customers across all states to deliver their pet needs straight to their door! We are currently hiring for professional and reliable Forklift Drivers to join our growing team at our Eastern Creek fulfilment centre (2766).  As a Forklift Driver your role is critical to the success of our business where you will be challenged daily to improve areas of safety, efficiency and customer experience. You will be part of a collaborative team working within an environment where you are given every opportunity to succeed and progress your career. This will initially be a casual position across the following shifts:<br/><b>Monday to Friday - AM Shift</b> (<a href="http://6.30am" rel="noopener noreferrer">6.30am</a> - <a href="http://2.30pm" rel="noopener noreferrer">2.30pm</a>)<b>Monday to Friday - PM Shift </b>(<a href="http://3.00pm" rel="noopener noreferrer">3.00pm</a> - <a href="http://11.00pm" rel="noopener noreferrer">11.00pm</a>)<b>Monday to Friday - Overnight Shift </b>(12:00am -6:00am)<b>Saturday to Sunday - Day Shift</b> (<a href="http://8.00amn" rel="noopener noreferrer">8.00am</a> - <a href="http://4.00pm" rel="noopener noreferrer">4.00pm</a>)
<h3>What you'll be doing...</h3>
<ul>
<li>Operating our Crown Joystick High Reach Forklifts</li><li>RF Scanning</li><li>Replenishment and Putaways</li><li>Wrapping pallets and conducting quality checks</li><li>Manual Handling up to 20kgs</li><li>Driving cultural change towards 5s Lean Warehousing principles</li></ul>
<h3>About you…</h3>
<ul>
<li>Must have a valid LF forklift ticket (ideally having used a Crown Joystick High Reach before)</li><li>Must be physically fit to perform all duties in the warehouse</li><li>You are a reliable and collaborative team member</li><li>Safety is a non-negotiable for you and you are able to adhere to Safe Operating Procedures</li><li>Must have your own safety boots</li><li>You have a positive attitude and willingness to learn</li></ul>
<h3>Pet Circle Benefits...</h3>
<ul>
<li>💰 Above Award pay</li><li>📣 Safety-first culture</li><li>🏅 Employee of the Month Values Awards (Cash Prizes)</li><li>🔥 Monthly on-site recognition BBQs</li><li>🚗 Free parking onsite</li><li>🕒 Overtime and weekend shifts available</li><li>🐶 Staff discount on all of our pet products</li><li>🍔 Free weekly lunches</li><li>💥 Work with an amazing group of Team Leaders, Supervisors &amp; Managers</li></ul>We have an incredibly passionate team, a leading brand, 700,000 customers and growing, and we’re only just getting started!<br/>At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2022 Circle Back Initiative Employer and we commit to responding to every application.<br/><b>Belong at Pet Circle</b>Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team are highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.


ext_id: dffcd6f4-8e7c-4e34-9f8c-c75d09209323
published: 2024-12-15 12:22:46+00:00
title: IT Support Officer
location: Sydney
description_md: https://jobs.lever.co/petcircle/dffcd6f4-8e7c-4e34-9f8c-c75d09209323
experience_level: en
language: False
description:
<span>At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - and we are looking for fantastic people to help us do that!</span><br/><span>Over the past ten years, we’ve scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover &amp; shop for the products they love. </span><br/><span>The pet industry is booming (it’s a $15billion dollar industry!) and pets are holding bigger spaces in our hearts and homes than ever before. Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story!</span><br/><span>Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines.</span><br/><b>The Opportunity</b><span>The IT Support Team is growing and looking for a ‘hands-on’ IT Support Officer, to provide exceptional support to the established Eastern Creek Fulfilment Centre and our Sydney CBD Head Office. Your daily responsibilities will ensure the effective management of local technology within these locations, ranging from Windows PC’s, Ubuntu PC’s, handheld PDA devices, the LAN and various VC facilities. </span><span>As well as this, you will assist in providing remote support to the wider business with users based in AU, NZ and PH as well as additional Fulfilment Centres in Perth and Brisbane. You will assist in the efficient onboarding and off-boarding of Pet Circle staff, as well as the management of all hardware from maintenance to the organisation of warranty servicing. You will also have exposure to a wide range of projects including the implementation of supply chain automation hardware, playing a vital role in providing ongoing support for these devices.  </span><br/><b>Role Location</b><span>At Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of up to 4 days per week in our pet friendly CBD and Eastern Creek offices and the remainder working from home (or the office, if you prefer!)</span>
<h3>Your Responsibilities:</h3>
<ul>
<li>Providing onsite IT support for the Eastern Creek Fulfilment Centre, across Windows PC's for the general end user, to Linux OS for the warehouse's operational devices.</li><li>Ensuring all tickets are logged are documented.</li><li>Providing onsite IT Support for the CBD Head Office, ensuring Video Conferencing Facility management and operationInstallation, relocation and repair of Laptops, Desktops, Monitors, PDAs and Printers for the Eastern Creek FC Installation and building of warehouse PC's, including installation of Ubuntu OS</li><li>Maintenance of local area network, including switch/router/AP firmware upgrades working with the site to minimise disruptionRemote support for the wider business across AU, NZ and PH</li><li>Remote support for the additional fulfilment centres in Brisbane and PerthCreate and Maintain technical documentation</li><li>Creation of user accounts for new staff onboarding including Google, Atlassian, Slack and accounts relevant to department requirements. Working closely with the Supply Chain team implementing a regular audit of Supply Chain system access.</li><li>Timely deletion of user accounts for staff offboarding</li><li>Maintenance of Asset Inventory, ensuring all newly allocated and returned equipment is documented and accounted for.</li><li>Organisation of warranty related servicing/repair for all relevant devices, assisting in the adherence of licensing agreements, organising the purchase of additional licensing where required across a number of software platforms. Maintaining the licence database, ensuring accurate records.</li><li>Ability to be on call during the warehouse's 7 day operations, providing timely support where required or escalating to the relevant team ensuring an effective resolution</li></ul>
<h3>What Success Looks Like:</h3>
<ul>
<li>Improved support for the Eastern Creek FC and Head Office Locations</li><li>Improved remote support for the wider business</li><li>Effectively functioning technical hardware in the Eastern Creek FC, CBD Head Office as well as the wider business</li><li>Accurate documentation and inventory information for hardware and software licensing</li></ul>
<h3>Your Ideal Skills and Experience:</h3>
<ul>
<li>Tertiary qualification in IT or comparable experience</li><li>Previous support across Google Workspace/Atlassian/Slack as core applications</li><li>Previous network experience, through managing a small to medium local network especially wireless infrastructure.</li><li>Troubleshooting issues and providing a timely outcome. Experience supporting multiple OS platforms including Windows/Apple/Ubuntu/AndroidHands on experience, with an ability to troubleshoot hardware related issues. </li><li>Experience in Asset Management, including the prompt response to damaged equipment</li>Nice to have: <li>Warehouse support experience, supporting a range of physical technical devices including PDA’s, Label Printers, Automated Supply Chain equipment</li></ul><b>Why Join?</b><span>We’re passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you’re committed to help shape an entire industry - pretty exciting stuff! We’re a stable, innovative and low-ego group of people who relish challenges and aren’t afraid to do what’s right. Here’s what we stand for; </span><br/><span>- We’re Better Together </span><span>- We operate with Humble Hearts and Hungry Minds</span><span>- We truly believe that Pets Matter; pets and pet parents always have a seat at our table</span><span>- We’re Instinctively Curious. Always</span><br/><b>What else is in it for you?</b><span>A focus on you and your development - think learning tools, stretch projects, focus groups, secondments and other internal mobility opportunities! We’re committed to flexibility and understand that it means different things to different people. Your wellbeing is non-negotiable. We seek to provide a collaborative, caring and safe environment, allowing you to present your full self each day. Pet Better with up to 50% employee discount, product sample giveaways and Pawrental leave. Join us on our animal welfare mission: we donate 10,000kg of pet food and supplies per month to pet shelters and support our communities through team charity volunteer days. We have an incredibly passionate team, a leading brand, over 700,000 customers and growing, and we’re only just getting started! At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2023 Circle Back Initiative Employer and we commit to responding to every application.</span><br/><b>Belong at Pet Circle</b><span>Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team is highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.</span><br/><b>Role Location </b><span>At Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of up to 4 days per week in our pet friendly offices and the remainder working from home (or the office, if you prefer!) Our working arrangements and your required office day are subject to change in line with business requirements.</span><br/><b>Belong at Pet Circle</b><span>Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.</span>


ext_id: 090502fe-b7f5-42e9-bf64-a3728ab50387
published: 2024-11-28 05:13:15+00:00
title: Junior Accountant
location: Philippines
description_md: https://jobs.lever.co/petcircle/090502fe-b7f5-42e9-bf64-a3728ab50387
application_url: EN
experience_level: en
language: False
description:
<span>Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.</span><br/><span>Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.</span><br/><span>Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story. </span><br/><b>The opportunity</b><br/><span>Working in a collaborative and diverse Finance team, you will report directly to the Finance Manager and provide support predominantly within the Accounts Payable function. This is a fantastic opportunity for someone looking to build their experience in a supportive and high-performing team. You will gain exposure working on impactful projects, be mentored by others in the team and broaden your finance knowledge and skills in a fast paced growing environment.</span>
<h3>What you’ll be doing</h3>
<ul>
<li>Perform a range of tasks within the Accounts function including</li><li>Accounts payable: process invoices, purchase orders, payments and liaising with suppliers</li><li>Accounts receivable: collection (minimal)</li><li>Administer Accounts email (predominantly supplier invoices and requests)</li><li>Supplier statement reconciliations</li><li>Provide ad hoc support across the team as required</li><li>Conduct other value-add analysis, investigations and ad hoc projects and tasks </li><li>Documenting policies, procedures and manuals</li></ul>
<h3>The ideal toolbox</h3>
<ul>
<li>Accounting or Business Degree with major in Accounting</li><li>Hands on full function accounts experience</li><li>Sound technical financial accounting and reporting skills with exposure to ensuring compliance in a regulatory framework (including familiarity with Australian GST)</li><li>Strong Excel skills required - must be able to navigate and edit workbooks. Must be able to perform reconciliations in Excel using data sourced from different systems in different formats</li><li>Experience with NetSuite (highly desirable) or other online accounting software</li><li>Good written and spoken English  </li><li>Strong problem solving ability - generating and recommending solutions will add enormous value  </li><li>Task management skills and ability to create and follow processes must be exceptional</li><li>Proactive with a ‘can do’ attitude and willingness to learn new things</li><li>Must have very strong attention to detail completing all work in a timely manner and managing stakeholder expectations well at all times</li><li>An interest in e-commerce and/or the pet sector would be beneficial</li></ul><b><span>Role Location</span></b><span>Our Philippines team are highly autonomous and empowered to do their best work remotely - so you will be working from your home office. You should have a good home office set-up and a reliable internet connection.</span><br/><b>Why Join?</b><span>We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:</span><br/><span>We’re better together</span><span>We operate with humble hearts and hungry minds</span><span>Pets matter; so pets and pet parents always have a seat at our table</span><span>We’re instinctively curious. Always</span><br/><b>Belong at Pet Circle</b><span>Our unique perspectives and expertise is our superpower  - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.</span>


ext_id: 7ae8924e-a9b6-4888-8fa6-d146b0d25de0
published: 2024-11-01 04:22:16+00:00
title: Senior Merchandise Planner
location: Sydney
description_md: https://jobs.lever.co/petcircle/7ae8924e-a9b6-4888-8fa6-d146b0d25de0
application_url: SE
experience_level: en
language: False
description:
<span>Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.</span><br/><span>Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.</span><br/><span>Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story. </span><br/><b>The Opportunity </b><br/><span>The Senior Merchandise Planner leads the merchandise planning function, working closely with the category Management, Operations, Finance, Marketing to achieve the Merchandise Budget. This role provides critical analytical support, producing and analysing financial metrics and key performance reports to drive commercial insights. You will drive and support planning to meet forecast accuracy KPIs and inventory objectives. This operational role requires strong cross-functional collaboration, results-driven action, and a commitment to excellence across all merchandise management activities.</span>
<h3>What you’ll be doing </h3>
<ul>
<li>Creation of the Merchandise Budget, working closely with the category managers to ensure it is aligned to objectives as directed by the VP of Merchandise and VP of Inventory &amp; Planning. </li><li>Monitor weekly performance metrics and current trends to identify risks and opportunities, working with your team to develop strategies to then mitigate or optimise</li><li>Manage the month-end OTB sign off process which ensures that the in-season forecasting at the Category/Brand level, reflects current trend and supports the strategic objectives</li><li>Partner with the VP, Merchandise, and the Category Manager in new product assortment strategies</li><li>Ensure that forecasts set by the  Planners on new product introductions align to Merchant expectation of trends.</li><li>Manage ongoing in season &amp; post season review of assortment performance</li><li>Work with the Planners to ensure we are driving forecasts that are commercially sound </li><li>Ensure inventory policies best support local market inventory objectives</li><li>Manage the collaboration of the Supply Chain Planning process with the Merchandise Planning process, ensuring objectives are being realised (alignment between Financial and Unit driven (Anaplan) Category Plans)</li><li>Analyses data and information, breaking it up into parts and patterns and probes for further information when required.  Makes rational judgements from the information and analysis and produces workable solutions to problems accordingly.</li><li>Sets clearly defined objectives, and plans projects, tasks and resources well in advance, taking into consideration possible changing circumstances.  Manages time effectively and monitors performance against deadlines and milestones.</li></ul>
<h3>The ideal toolbox</h3>
<ul>
<li>Experience in managing a Demand &amp; Supply Planning function</li><li>Experienced in using planning tools e.g. Foresight Retail, Anaplan, Just Enough or similar</li><li>Proficiency in Business Intelligence &amp; Reporting tools</li><li>Minimum 5+ years merchandise planning  in a retail environment</li><li>Proven merchant mentality and commercial smarts</li><li>A thorough understanding of Demand &amp; Supply Planning, ideally experienced with implementation and process management of this discipline</li><li>Omni channel retailing experience preferred</li><li>Flexible and adaptable, able to work and multitask in a changing and fast paced environment</li><li>Get things done, and be a key thought leader and business champion within the organization</li></ul>
<h3>Juicy perks</h3>
<ul>
<li>Heaps of development opportunities - stretch projects, focus groups &amp; secondments</li><li>Flexible working environment</li><li>Up to 50% employee discount</li><li>Product sample giveaways</li><li>Pawrental leave and wellbeing leave</li><li>Team charity volunteer days</li><li>Classpass subsidy</li></ul><b>Role location</b><br/><span>We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This is subject to change in line with business requirements.</span><br/><b>Role location</b><span>We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This could change in line with business requirements.</span><br/><b>Why Join?</b><span>We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:</span><br/><span>We’re better together</span><span>We operate with humble hearts and hungry minds</span><span>Pets matter; so pets and pet parents always have a seat at our table</span><span>We’re instinctively curious. Always</span><br/><b>Belong at Pet Circle</b><span>Our unique perspectives and expertise is our superpower  - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.</span>


ext_id: ed09a7d7-4422-44bd-bd33-2fbfdb1bb392
published: 2024-09-10 07:15:03+00:00
title: VP of Product
location: Sydney
description_md: https://jobs.lever.co/petcircle/ed09a7d7-4422-44bd-bd33-2fbfdb1bb392
application_url: EX
experience_level: en
language: False
description:
<span>Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.</span><br/><span>Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.</span><br/><span>Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story. </span><br/><b>The Opportunity</b><br/><span>Since its founding in 2011, Pet Circle has captured 50% of Australia's online pet market. We see an opportunity to build a unique specialty retail business by offering tailored products, advice, and services that consider both pets and their owners' needs. With over 1 million customers and substantial GMV, our goal is to evolve Pet Circle into a trusted companion for pet parents throughout their journey.</span><br/><span>As VP of Product, you'll partner with our co-founder and CEO to lead our product vision, creating and executing differentiated strategies. You'll manage a team of product managers, designers, and data analysts, fostering innovation while delivering outstanding customer solutions. You'll also work closely with the executive team and board to shape our future. We're seeking a hands-on, visionary leader with strong analytical skills to inspire teams, create exceptional customer experiences, and set new global retail standards. You’ll lead a team of 7-10 in a flat structure, reporting to the CTO.</span><br/><span>At Pet Circle, we believe we make a true difference in the lives of our customers and their furry friends.  The opportunity we provide is for someone to connect with our purpose, be inspired by our vision and in turn inspire our teams to create extraordinary experiences that set a new bar globally as to how retailers engage, be helpful to their customers, and achieve incredible business outcomes.</span>
<h3>Key Responsibilities:</h3>
<ul>
<li><br/></li><b>Shape and drive execution of the Product strategy and plan:</b><li>Own Pet Circle’s digital product experience, providing leadership across the organisation as the custodian of our product vision.</li><li>Leading the creation of our product strategies, laying out the paths for the implementation of our vision. Operate with a lean team in a flat organisational structure, and able to be as hand-on in our Product Development processes as necessary.</li><li>Build a deep understanding of our customers, products and industry, continuously interacting with customers, enabling you to be a thought leader at Pet Circle.</li><li>Role-model solving problems in a way customers love, ensuring that these solutions are both valuable to customers and viable to the business.</li><br/><b>Broader Business Leadership</b><li>Shape our Product culture, obsessing about the customer experience and driving frequent iterations and improvements, taking risks, cherishing learning opportunities.</li><li>Become an expert in our business, with knowledge and awareness of all influencing factors and constraints, be it veterinarian, commercial, operational, legal or other.</li><br/><b>Team Leadership </b><li>Overseeing your team’s execution work across product planning, discovery and delivery, achieving extraordinary outcomes consistently, rapidly, and effectively.</li><li>Coach and develop your team to empower them to perform at their best. Our team is our biggest asset - so your role in enabling them to be high performing is pivotal. You’ll lead with context, humility and curiosity, share candid feedback often, and drive accountability at all levels. </li><li>Driving clear prioritisation for your team, remove roadblocks and influence the prioritisation of other teams to ensure business objectives are met </li></ul>
<h3>A bit about you:</h3>
<ul>
<li>Bachelor’s degree, preferably in Engineering, Computer Science or another STEM discipline showing the ability to deeply understand complex technical concepts.</li><li>Proven people and team leadership experience, recognised as an attractor and developer of world-class talent. You’re also adept at driving outcomes with lean teams and are resourceful in the way you approach business challenges.</li><li>Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.</li><li>Extensive experience working on technology-powered products as either a product manager, product designer, engineer, data analyst, data scientist, or user researcher. </li><li>Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.</li><li>Experience considering both customer needs and commercial realities in order to drive meaningful product growth.</li><li>Strong analytical skills and capacity to thrive in data driven environments, moving from ideas to reality in very short periods of time.</li><li>Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.</li></ul><b>Role location</b><span>We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This could change in line with business requirements.</span><br/><b>Why Join?</b><span>We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:</span><br/><span>We’re better together</span><span>We operate with humble hearts and hungry minds</span><span>Pets matter; so pets and pet parents always have a seat at our table</span><span>We’re instinctively curious. Always</span><br/><b>Belong at Pet Circle</b><span>Our unique perspectives and expertise is our superpower  - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.</span>


ext_id: 02cb1f88-fceb-487d-b083-5c6eef64afea
published: 2024-12-15 12:22:46+00:00
title: Warehouse General Hand
location: Brisbane
description_md: https://jobs.lever.co/petcircle/02cb1f88-fceb-487d-b083-5c6eef64afea
application_url: EN
experience_level: en
language: False
description:
<b>The Opportunity</b><br/>Due to rapid growth Pet Circle is looking to fill multiple positions within our Crestmead warehouse. As a Warehouse General Hand your role is both physically demanding but also challenges the mind. You'll be part of a dynamic team that is dedicated to providing the best and most efficient service possible to keep our customers happy!
<h3>What you'll be doing</h3>
<ul>
<li>Outbound: picking /packing/dispatching orders to set KPIs</li><li>Inbound: receiving, replenishment and put away</li><li>Inventory: cycle counts, stock counts and batch fixing</li><li>General warehouse cleaning duties as required</li></ul>
<h3>Your Ideal Skills &amp; Experience</h3>
<ul>
<li>Available for shifts between the hours of 6 AM - 6 PM</li><li>Available to work up to 3 days a week and commit to working between Monday and Sunday</li><li>Must have your own steel cap shoes and a mobile phone</li><li>Physically fit to perform all duties</li><li>Reliable team player - work at the team pace and follow all team policies and procedures</li><li>Positive attitude and work ethic</li><li>Safety-focused and proven ability to adhere to all Safe Operating Procedures</li><li>Current forklift license with high reach experience. (Preferred but not required for pick/pack roles)</li><li>Ability to reach targets throughout the day, including a number of realistic but still fast-paced KPIs.</li><li>Be able to follow strict processes to ensure our high-quality standard is maintained.</li><br/>If this sounds like the ideal position for you and you are up for the challenge, please apply and attach a current resume to your application. Please note, only shortlisted candidates will be contacted. </ul><b>Role Location</b>This role is based permanently at Crestmead, QLD.


ext_id: f8df752f-bbaa-4164-badb-7286766e3800
published: 2024-12-15 12:22:46+00:00
title: Warehouse Team Leader (Outbound)
location: Brisbane
description_md: https://jobs.lever.co/petcircle/f8df752f-bbaa-4164-badb-7286766e3800
application_url: SE
experience_level: en
language: False
description:
<b>Warehouse Team Leader (Outbound)</b><br/>Pet Circle is Australia’s fastest growing pet eCommerce retailer. We service customers across all states within Australia to deliver their pet needs straight to their door!<br/>We are looking for a Warehouse Team Leader for our Outbound team to join our growing distribution centre team in Crestmead, QLD.  This role will assist the Warehouse Manager by helping with keeping the team focussed on their tasks. You will be dedicated to motivating your team to achieve daily targets, maintaining high standards of quality, and promoting a safe working environment. This role will help facilitate all staff members in hitting KPI’s to benefit the customer, and provide coaching to staff members that will help ensure the operation continues to run smoothly at all times. Tasks will include but aren’t limited to, packing and despatch of customer’s orders with a focus on quality and promoting efficiency. <br/>The expected hours for this position will be 10am-6pm Monday to Friday and you will be based onsite in Crestmead, QLD.
<h3>What you'll be doing...</h3>
<ul>
<li>Lead by example with the team and motivates not just through words but actions</li><li>Ensure that staff are adhering to all safety and Work Health and Safety (WHS) policies</li><li>Manage the team effectively to move staff into different areas depending on volume and needs of the business</li><li>Oversee the packing and picking team to ensure KPI’s are hit</li><li>Manage the despatch team to ensure safe and efficiently wrapped pallets are stacked and limits mixed pallets for ST</li><li>Work with the supervisor to make sure there is a continued coaching of all staff as well as cross training</li><li>Have a customer first attitude by making packfast at 24 hours is 98%, packfast at 48 hours is at 98% and NDD is at 100%</li><li>Manage employees to ensure they’re effective and promoting a positive culture</li><li>Adjust daily the roster and staff hours to ensure accuracy of reporting</li><li>Assisting the business by being flexible with roster/work hours and helping cover other Team Lead/Supervisors in their absence</li><li>Work with the Customer Experience (CX) team to notify them of any issues in regards to OOS or delays in orders</li><li>Assisting Pet Circle through the timely and accurate reporting</li><li>Ensure Cor Compliance at all times</li><li>Ensure all ST pallets are correctly labeled, placed and moved to the dock in a timely manner</li><li>Ensure all AP ULD’s are clearly labeled with correct dates and weights</li></ul>
<h3>Your Ideal Skills and Experience...</h3>
<ul>
<li>Experience in a similar team leader role in a fast-paced warehouse environment</li><li>Proven ability to work collaboratively with individuals and in cross-functional teams</li><li>The ability to keep your finger on the pulse by supervising your team over a large work space, and always monitoring team's performance</li><li>Excellent verbal and written communication skills</li><li>Safety focused with general knowledge of WHS policies and procedures</li><li>High attention to detail and confidence to execute decisions</li><li>Can do attitude, reliability, commitment and a strong work ethic</li><li>Ability to work in a high-pressure, fast-paced environment</li><li>Forklift License desirable</li></ul>
<h3>Pet Circle Benefits...</h3>
<ul>
<li>💰 Above Award pay</li><li>📣 Safety-first culture</li><li>🚗 Free parking onsite</li><li>🕒 Overtime and weekend work available</li><li>🐶 Staff discount on all of our pet products</li><li>🍔 Free weekly lunches</li><li>💥 Work with an amazing group of Operations Managers</li></ul>We have an incredibly passionate team, a leading brand, 700,000 customers and growing, and we’re only just getting started!<br/>At Pet Circle, candidate experience is of utmost importance.  We have been recognised as a 2022 Circle Back Initiative Employer and we commit to responding to every application.<br/><b>Belong at Pet Circle</b>Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team are highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.


ext_id: a830ed98-8791-4e41-ac79-68851f1ced74
published: 2024-12-04 14:27:20+00:00
title: Advanced Practice Clinician
location: Boston, MA
description_md: https://jobs.lever.co/pplm/a830ed98-8791-4e41-ac79-68851f1ced74
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/>The Advanced Practice Clinician (APC) will work in family planning and abortion services. APCs provide reproductive health services, including medical abortion, to patients in a high quality and efficient manner. Maintains skills and knowledge necessary to care for the preventive and reproductive health of patients. Provides patient care according to PPLM protocols and policies. Comply with all federal, state, and local regulatory agencies, including OSHA (Occupational Safety and Health Administration), CLIA (Clinical Laboratory Improvements Amendments), Title X, and the MA (Medical Assistant) Department of Public Health. Acts as a role model and resource for health center staff. Work collaboratively with managers and all health center staff to contribute to a positive work environment. Follow all APC related follow-up and referral procedures as outlined in PPLM’s Follow-up Manual.
<h3>Responsibilities:</h3>
<ul>
<li>Provides comprehensive sexual and reproductive health care as authorized by PPFA (Planned Parenthood Federation of America).</li><li>Reviews &amp; interprets patient’s medical, surgical, family, and social history </li><li>Performs appropriate medical screening procedures/exams  </li><li>Interprets laboratory data, orders additional laboratory testing when indicated, and ensures appropriate follow-up per PPFA’s Medical Standards and Guidelines and PPLM’s Follow-up Manual</li><li>Provides medical referrals when indicated and ensures appropriate follow-up per PPFA’s Medical Standards and Guidelines and PPLM’s Follow-up Manual</li><li>Provides limited preventive care per PPFA’s Medical Standards and Guidelines. </li><li>Provides screening, prevention, and treatment for sexually transmitted infections for all patients.</li><li>Provides medical assessment and management of genitourinary conditions </li><li>Prescribes, provides, and oversees hormonal contraceptive methods. </li><li>Provides the following services after the completion of approved training by the Medical Director: IUC insertions and removals, implant insertions and removals, evaluation and management of early pregnancy complications, medication abortion, gender-affirming hormone therapy, and medication and surgical abortion follow-up visits.</li><li>May perform the following services depending on the needs of the health centers and the individual APC’s level of skill after the completion of approved training by the medical director: laminaria placement, ultrasound, colposcopy, LEEP, vulvar biopsy, and endometrial biopsy, colposcopy, and surgical abortion.</li><li>Provides patient education and counseling, as indicated.</li><li>Knows emergency procedures as indicated in the Policy and Procedures Manual and, in the absence of a physician, assumes responsibility for triage in the case of an emergency.</li><li>Documents all medical findings, prescriptions, and treatment completely and legibly in patient’s chart.</li><li>Reads, understands, and uses all relevant PPLM protocols, policies, and procedures. Keeps updated on all changes and incorporates those changes into practice.</li><li>Consults as appropriate with the Medical Director or designee </li><li>Maintains current licensure, including DEA and MA Controlled Substance License as well as advanced practice clinician license (NP, CNM, PA) </li><li>Maintains current CPR (cardiopulmonary resuscitation) certification</li><li>Maintains insurance credentialing</li><li>Other tasks and responsibilities as assigned.</li><li>Participates in PPLM’s efforts to achieve goals for productivity.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>5-8 years of experience preferred</li><li>BA/BS required</li><li>Current Massachusetts license and current certification as a nurse practitioner, certified nurse-midwife, or physician assistant</li><li>CPR certified </li><li>Strong clinical knowledge in sexual health and reproductive care</li><li>Strong interpersonal skills and ability to communicate information effectively</li><li>Ability to relate to individuals of varying backgrounds and ages in a non-judgmental yet empathetic manner</li><li>Ability to work in a fast-paced environment</li><li>Ability to function as part of a medical team</li><li>Ability to lift 20lbs; have sufficient stamina to move efficiently throughout the clinic for 90% of scheduled shift to meet functional requirements of the position. </li><li>Ability to bend and reach for stocking inventory and supplies in procedure/exam rooms and respond to patient care needs. </li><li>Must have oral, auditory, and visual ability to ensure solid patient communication and ability to respond to a variety of situations efficiently and effectively.</li><li>Must be available during the health center business hours, including evenings and Saturdays.</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 265f51a7-6a75-411f-b1b0-3298ec702719
published: 2024-10-01 22:58:02+00:00
title: Health Care Assistant
location: Worcester, MA
description_md: https://jobs.lever.co/pplm/265f51a7-6a75-411f-b1b0-3298ec702719
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><b><u>POSITIONSUMMARY:</u></b>While prioritizing excellent customer service, the Health Center Assistant (HCA) provides day-to-dayinteractions and patient care within the health center. Functions in a variety of roles including thefollowing: medical assisting, laboratory assisting, reception, patient information and support, as well asgeneral administrative support of the site. Works closely with all health center staff.
<h3>Responsibilities:</h3>
<ul>
<li>Direct Patient Care</li><li>Provides empathetic and appropriate professional care to each patient. Understands and abides by HIPAA (Health Insurance and Portability and Accountability Act) standards.</li><li>Responds positively to directives or requests by management team, physicians, mid-level clinicians or nurses to ensure high quality and efficient patient care. Works cooperatively with all staff to achieve patient satisfaction and health center efficiency goals.</li><li>Takes accurate vital signs and medical history.</li><li>Educates and provides information to patients to aide in securing informed consent for medical services offered per medical protocols.</li><li>Assists in GYN and/or Abortion procedures to provide clinician and/or patient support.</li><li>Assists the nursing staff in the recovery room.</li><li>Accurately records information in electronic patient medical records, logs, and databases.</li><li>Cleans and stocks health center in accordance with protocols, standards, and OSHA (Occupational Safety and Health Act) regulations.</li><br/>Laboratory/Specimen management<li>Performs waived and moderately complex lab testing.</li><li>Handles medical waste and prepares specimens in accordance with protocol for disposal and/or federal and government guidelines, and law enforcement agencies collecting evidence.</li><li>Maintains accurate lab data as required.</li><li>Wears appropriate personal protective equipment to prevent biohazard exposure.</li><br/>Administrative duties<li>Reception – accurately and securely handles daily cash reconciliation, properly handles the dispensing of contraceptives for patient pick-up. May provide daily reconciliation data to the Finance Department as required.</li><li>Communicates professionally and accurately about services, payment, and appointment scheduling, as required. Provides paperwork to patients and secures payment and insurance information as needed for billing purposes. Provides patients with access to nurses and midlevel clinicians for triage as needed. Secures translation services when necessary.</li><li>Manages patient information according to HIPAA regulations.</li><li>Accurately accounts for hours worked by using the timecard system.</li><li>Accurately and dependably uses the barcode system to account for health center and office inventory.</li><li>As CSHCA (centralized services Health Care Assistant) monitors all electronic medical record system buckets with associated work, prioritizes task management appropriately by importance, and completes urgent tasks same day as received and non-urgent tasks within 72 hours (about 3 days) in accordance with PPLM’s Follow-up System.</li><li>Efficiently utilizes all available tools and guides related to CSHCA work and maintains acceptable quality standards.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>High School Diploma/GED required; Medical Assistant Certificate Preferred</li><li>Bilingual preferred</li><li>Ability to relate well to a wide range of patients and respond appropriately to their emotional and physical needs</li><li>Ability to maintain courteous manner during stressful periods</li><li>Interest in sexual health and ability to learn and follow protocols, to communicate information efficiently and effectively</li><li>Ability to handle detailed work with precision and accuracy</li><li>Familiarity with computer databases</li><li>Ability to work with a team</li><li>Ability to lift 30lbs and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.</li><li>Must be able to bend and reach for stocking inventory and supplies in procedure/exam rooms and respond to patient care needs.</li><li>Must have oral, auditory, and visual ability to ensure solid patient communication.</li><li>Must have the ability to respond to a variety of situations efficiently and effectively.</li><li>Daytime, evenings, and Saturday availability</li><li>Depending on the location travel may be required.</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 383f1925-3985-4ea7-8c11-c764ac20f132
published: 2024-09-25 16:57:26+00:00
title: Health Care Assistant
location: Springfield, MA
description_md: https://jobs.lever.co/pplm/383f1925-3985-4ea7-8c11-c764ac20f132
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><u><b>POSITION SUMMARY:</b></u>The Health Care Assistant (HCA) provides excellent quality of care to patients and supports the health center staff and operations. The HCA functions in a variety of roles including: medical assisting, laboratory assisting, providing patient information and support, reception duties, and general administrative support of the health center. As part of the health center team, the HCAs work closely with each other and all health center staff, including nurses, clinicians, and physicians to achieve patient satisfaction and meet health center efficiency goals. <br/><b>37.5 hours per week.</b>
<h3>ESSENTIAL RESPONSIBILITIES:</h3>
<ul>
<li>Perform patient intakes for patient visits, including: taking vitals, collecting medical history, providing patient education and information, securing informed consent for medical services</li><li>Assist in family planning procedures to provide clinician and/or patient support.</li><li>For health centers that perform abortion services: Assist in abortion procedures to provide physician and/or patient support. Assist nursing staff in the recovery room by providing patient transportation within the health center, taking vital signs, and providing aftercare and providing patient support and information. </li><li>For health centers without dedicated Patient Administration staff: Provide front desk coverage (check-in and check-out), including: collecting accurate demographic information, securing insurance information and payment, ensuring accuracy of charges, handling cash in accordance with PPLM policy. </li><li>Accurately record information in electronic medical records system, internal logs, and databases.</li><li>Clean, stock, organize, and prepare patient rooms in accordance with OSHA requirements and protocols. Stock or store clean and soiled laundry.</li><li>Clean, sterilize, and disinfect instruments in accordance with OSHA requirements and protocols.</li><li>Perform waived and moderately complex lab testing including requisition preparation/submission and managing specimens in accordance with PPFA protocols and in compliance with governmental regulations and standards.</li><li>Perform blood collection for venipuncture and finger stick.</li><li>Package products of conception and prepare specimens in accordance with PPFA, federal, and state regulations for disposal or collection by law enforcement agencies.</li><li>Assist in onboarding training of new HCA staff through direct observation and explanation of basic tasks.</li><li>Supports health center flow by assisting other staff as needed and communicating information to patients and colleagues about waits and delays.</li><li>Create and sustain a healthy work environment. Respond positively to directives or requests from management team, physicians, clinicians, and nurses to ensure high quality and efficient patient care.  </li><li>Adhere to established policies and procedures necessary to meet regulatory requirements with agencies such as DPH, OSHA and PPFA.  </li><li>Follow HIPAA guidelines and maintains professional confidentiality of all patient health information.  </li><li>Adhere to PPLMs policies, procedures, and protocols.   </li><li>Participate in PPLM’s efforts to achieve goals for productivity.</li><li>Other tasks and responsibilities as needed.</li></ul>
<h3>ADDITIONAL RESPONSIBILITIES: LEVEL II</h3>
<ul>
<li>Train new HCA staff through  utilizing the observation tools and coordinating with Organizational Development team about specific training steps for new employees.</li><li>Assist in health center stocking and supplies ordering process.</li><li>Assist in management of flow in the health center.</li><li>Assist in data collection and visualization to drive improvement to team performance.</li><li>Continue HCA I responsibilities as outlined above.</li></ul>
<h3>Additional Level II Responsibility: Ultrasound </h3>
<ul>
<li>Not required of all Level II HCAs; training offered based on staffing need.</li><li>Perform ultrasound for gestational age dating, during procedures, and post-procedures.</li><li>Interpret ultrasound findings and brief providers on preliminary findings.</li><li>Adhere initial privileging and ongoing proctoring procedures required to perform ultrasounds and meet regulatory requirements.</li></ul>
<h3>ADDITIONAL RESPONSIBILITIES: LEVEL III</h3>
<ul>
<li>Demonstrate leadership in implementing change and improvements in the health centers.</li><li>Oversee onboarding and training of new HCA staff and ensure HCAs are trained to PPLM standards. Ensure completion of competency checklist under direction of manager. Document trainees’ progress and communicate with health center management on training progress.</li><li>Provide training to existing staff on new procedures/protocols and support health center management in ongoing observations and competency reviews.</li><li>Manage flow of the health center by prioritizing patient visits, delegating staff to assist each other, and ensures patients are informed of waits and delays.</li><li>Lead daily briefs, debriefs, and huddles.</li><li>Collect data, manage data visualization,  and lead team discussions to improve performance.</li><li>Responsible for monitoring health center inventory and supplies. Ensure supplies and medications are stocked daily, performs weekly inventory counts</li><li>Manage daily staff schedule,  including tasks assignment and break coverage, and appointment templates.</li><li>Continue HCA I and II responsibilities as outlined above.</li></ul>
<h3>OTHER DUTIES AND RESPONSIBILITIES:</h3>
<ul>
<li>Works evenings and weekends as needed.</li><li>Must be able to bend and reach to stock inventory and supplies for procedure/exam rooms and respond to patient care needs. </li><li>Must have oral, auditory and visual ability to ensure solid patient communication. </li><li>Must  be able to lift up to 30 lbs and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.</li></ul>
<h3>QUALIFICATIONS:</h3>
<ul>
<li>High School Diploma/GED required</li><li>Medical Assistant or related certification preferred </li><li>1-3 years of health care experience preferred </li><li>Bi-lingual preferred (Spanish, Portuguese or Mandarin depending on location)</li><li>Strong customer service orientation</li><li>Strong communication skills and an ability to engage with a diverse patient population</li><li>Interest in sexual health and ability to learn and follow protocols, to communicate information efficiently and effectively</li><li>Commitment to PPLM’s mission and values.</li><li>Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities and experiences</li><li>Commitment to addressing the impact of racism and other oppressions on sexual health</li><li>Ability to handle detailed work with precision and accuracy.</li><li>Ability to work with a team.</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 6139bdf7-1f98-43a4-9f16-bbdf448567e0
published: 2024-11-04 18:21:02+00:00
title: Health Care Assistant
location: Marlborough, MA
description_md: https://jobs.lever.co/pplm/6139bdf7-1f98-43a4-9f16-bbdf448567e0
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><b><u>POSITION SUMMARY:</u></b>The Health Care Assistant (HCA) provides excellent quality of care to patients and supports the health center staff and operations. The HCA functions in a variety of roles including: medical assisting, laboratory assisting, providing patient information and support, reception duties, and general administrative support of the health center. As part of the health center team, the HCAs work closely with each other and all health center staff, including nurses, clinicians, and physicians to achieve patient satisfaction and meet health center efficiency goals. <br/><b>37.5 hours per week.</b>
<h3>Responsibilities:</h3>
<ul>
<li><br/></li>Direct Patient Care<li>Provides empathetic and appropriate professional care to each patient. Understands and abides by HIPAA (Health Insurance and Portability and Accountability Act) standards.</li><li>Responds positively to directives or requests by management team, physicians, mid-level clinicians or nurses to ensure high quality and efficient patient care. Works cooperatively with all staff to achieve patient satisfaction and health center efficiency goals.</li><li>Takes accurate vital signs and medical history.</li><li>Educates and provides information to patients to aide in securing informed consent for medical services offered per medical protocols.</li><li>Assists in GYN and/or Abortion procedures to provide clinician and/or patient support.</li><li>Assists the nursing staff in the recovery room.</li><li>Accurately records information in electronic patient medical records, logs, and databases.</li><li>Cleans and stocks health center in accordance with protocols, standards, and OSHA (Occupational Safety and Health Act) regulations.</li><br/>Laboratory/Specimen management<li>Performs waived and moderately complex lab testing.</li><li>Handles medical waste and prepares specimens in accordance with protocol for disposal and/or federal and government guidelines, and law enforcement agencies collecting evidence.</li><li>Maintains accurate lab data as required.</li><li>Wears appropriate personal protective equipment to prevent biohazard exposure.</li><br/>Administrative duties<li>Reception – accurately and securely handles daily cash reconciliation, properly handles the dispensing of contraceptives for patient pick-up. May provide daily reconciliation data to the Finance Department as required.</li><li>Communicates professionally and accurately about services, payment, and appointment scheduling, as required. Provides paperwork to patients and secures payment and insurance information as needed for billing purposes. Provides patients with access to nurses and midlevel clinicians for triage as needed. Secures translation services when necessary.</li><li>Manages patient information according to HIPAA regulations.</li><li>Accurately accounts for hours worked by using the timecard system.</li><li>Accurately and dependably uses the barcode system to account for health center and office inventory.</li><li>As CSHCA (centralized services Health Care Assistant) monitors all electronic medical record system buckets with associated work, prioritizes task management appropriately by importance, and completes urgent tasks same day as received and non-urgent tasks within 72 hours (about 3 days) in accordance with PPLM’s Follow-up System.</li><li>Efficiently utilizes all available tools and guides related to CSHCA work and maintains acceptable quality standards.</li><li>Participation in PPLM’s efforts to achieve goals for productivity. </li><li>Other tasks and responsibilities as assigned.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>High School Diploma/GED required; Medical Assistant Certificate Preferred</li><li>Bilingual preferred</li><li>Ability to relate well to a wide range of patients and respond appropriately to their emotional and physical needs</li><li>Ability to maintain courteous manner during stressful periods</li><li>Interest in sexual health and ability to learn and follow protocols, to communicate information efficiently and effectively</li><li>Ability to handle detailed work with precision and accuracy</li><li>Familiarity with computer databases</li><li>Ability to work with a team</li><li>Ability to lift 30lbs and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.</li><li>Must be able to bend and reach for stocking inventory and supplies in procedure/exam rooms and respond to patient care needs.</li><li>Must have oral, auditory, and visual ability to ensure solid patient communication.</li><li>Must have the ability to respond to a variety of situations efficiently and effectively.</li><li>Schedule requirements may include daytime, evenings, and some Saturdays. </li><li>Depending on the location travel may be required.</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 671f07ef-1aa8-4136-aa37-adf79b2c00dd
published: 2024-10-10 16:53:00+00:00
title: Health Care Assistant
location: Worcester, MA
description_md: https://jobs.lever.co/pplm/671f07ef-1aa8-4136-aa37-adf79b2c00dd
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><b><u>POSITIONSUMMARY:</u></b>While prioritizing excellent customer service, the Health Center Assistant (HCA) provides day-to-dayinteractions and patient care within the health center. Functions in a variety of roles including thefollowing: medical assisting, laboratory assisting, reception, patient information and support, as well asgeneral administrative support of the site. Works closely with all health center staff.
<h3>Responsibilities:</h3>
<ul>
<li>Provides empathetic and appropriate professional care to each patient. Understands and abides by HIPAA (Health Insurance and Portability and Accountability Act) standards.</li><li>Responds positively to directives or requests by management team, physicians, mid-level clinicians or nurses to ensure high quality and efficient patient care. Works cooperatively with all staff to achieve patient satisfaction and health center efficiency goals.</li><li>Takes accurate vital signs and medical history.</li><li>Educates and provides information to patients to aide in securing informed consent for medical services offered per medical protocols.</li><li>Assists in GYN and/or Abortion procedures to provide clinician and/or patient support.</li><li>Assists the nursing staff in the recovery room.</li><li>Accurately records information in electronic patient medical records, logs, and databases.</li><li>Cleans and stocks health center in accordance with protocols, standards, and OSHA (Occupational Safety and Health Act) regulations.</li><br/>Laboratory/Specimen management<li>Performs waived and moderately complex lab testing.</li><li>Handles medical waste and prepares specimens in accordance with protocol for disposal and/or federal and government guidelines, and law enforcement agencies collecting evidence.</li><li>Maintains accurate lab data as required.</li><li>Wears appropriate personal protective equipment to prevent biohazard exposure.</li><br/>Administrative duties<li>Reception – accurately and securely handles daily cash reconciliation, properly handles the dispensing of contraceptives for patient pick-up. May provide daily reconciliation data to the Finance Department as required.</li><li>Communicates professionally and accurately about services, payment, and appointment scheduling, as required. Provides paperwork to patients and secures payment and insurance information as needed for billing purposes. Provides patients with access to nurses and midlevel clinicians for triage as needed. Secures translation services when necessary.</li><li>Manages patient information according to HIPAA regulations.</li><li>Accurately accounts for hours worked by using the timecard system.</li><li>Accurately and dependably uses the barcode system to account for health center and office inventory.</li><li>As CSHCA (centralized services Health Care Assistant) monitors all electronic medical record system buckets with associated work, prioritizes task management appropriately by importance, and completes urgent tasks same day as received and non-urgent tasks within 72 hours (about 3 days) in accordance with PPLM’s Follow-up System.</li><li>Efficiently utilizes all available tools and guides related to CSHCA work and maintains acceptable quality standards.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>High School Diploma/GED required; Medical Assistant Certificate Preferred</li><li>Bilingual preferred</li><li>Ability to relate well to a wide range of patients and respond appropriately to their emotional and physical needs</li><li>Ability to maintain courteous manner during stressful periods</li><li>Interest in sexual health and ability to learn and follow protocols, to communicate information efficiently and effectively</li><li>Ability to handle detailed work with precision and accuracy</li><li>Familiarity with computer databases</li><li>Ability to work with a team</li><li>To meet the functional qualities of the position one must be able to lift 30lbs and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.</li><li>Must be able to bend and reach for stocking inventory and supplies in procedure/exam rooms and respond to patient care needs.</li><li>Must have oral, auditory, and visual ability to ensure solid patient communication.</li><li>Must have the ability to respond to a variety of situations efficiently and effectively.</li><li>Schedule requirements may include daytime, evenings, and some Saturdays. </li><li>Depending on the location travel may be required.</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: bd076650-1b67-4140-bd47-4a568c70f9cf
published: 2024-10-18 17:56:52+00:00
title: Health Care Assistant
location: Boston, MA
description_md: https://jobs.lever.co/pplm/bd076650-1b67-4140-bd47-4a568c70f9cf
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><u><b>POSITIONSUMMARY:</b></u>While prioritizing excellent customer service, the Health Center Assistant (HCA) provides day-to-dayinteractions and patient care within the health center. Functions in a variety of roles including thefollowing: medical assisting, laboratory assisting, reception, patient information and support, as well asgeneral administrative support of the site. Works closely with all health center staff.
<h3>Responsibilities:</h3>
<ul>
<li><br/></li>Direct Patient Care<li>Provides empathetic and appropriate professional care to each patient. Understands and abides by HIPAA (Health Insurance and Portability and Accountability Act) standards.</li><li>Responds positively to directives or requests by management team, physicians, mid-level clinicians or nurses to ensure high quality and efficient patient care. Works cooperatively with all staff to achieve patient satisfaction and health center efficiency goals.</li><li>Takes accurate vital signs and medical history.</li><li>Educates and provides information to patients to aide in securing informed consent for medical services offered per medical protocols.</li><li>Assists in GYN and/or Abortion procedures to provide clinician and/or patient support.</li><li>Assists the nursing staff in the recovery room.</li><li>Accurately records information in electronic patient medical records, logs, and databases.</li><li>Cleans and stocks health center in accordance with protocols, standards, and OSHA (Occupational Safety and Health Act) regulations.</li><br/>Laboratory/Specimen management<li>Performs waived and moderately complex lab testing.</li><li>Handles medical waste and prepares specimens in accordance with protocol for disposal and/or federal and government guidelines, and law enforcement agencies collecting evidence.</li><li>Maintains accurate lab data as required.</li><li>Wears appropriate personal protective equipment to prevent biohazard exposure.</li><br/>Administrative duties<li>Reception – accurately and securely handles daily cash reconciliation, properly handles the dispensing of contraceptives for patient pick-up. May provide daily reconciliation data to the Finance Department as required.</li><li>Communicates professionally and accurately about services, payment, and appointment scheduling, as required. Provides paperwork to patients and secures payment and insurance information as needed for billing purposes. Provides patients with access to nurses and midlevel clinicians for triage as needed. Secures translation services when necessary.</li><li>Manages patient information according to HIPAA regulations.</li><li>Accurately accounts for hours worked by using the timecard system.</li><li>Accurately and dependably uses the barcode system to account for health center and office inventory.</li><li>As CSHCA (centralized services Health Care Assistant) monitors all electronic medical record system buckets with associated work, prioritizes task management appropriately by importance, and completes urgent tasks same day as received and non-urgent tasks within 72 hours (about 3 days) in accordance with PPLM’s Follow-up System.</li><li>Efficiently utilizes all available tools and guides related to CSHCA work and maintains acceptable quality standards.</li><li>Participation in PPLM’s efforts to achieve goals for productivity. </li><li>Other tasks and responsibilities as assigned.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>High School Diploma/GED required; Medical Assistant Certificate Preferred</li><li>Bilingual preferred</li><li>Ability to relate well to a wide range of patients and respond appropriately to their emotional and physical needs</li><li>Ability to maintain courteous manner during stressful periods</li><li>Interest in sexual health and ability to learn and follow protocols, to communicate information efficiently and effectively</li><li>Ability to handle detailed work with precision and accuracy</li><li>Familiarity with computer databases</li><li>Ability to work with a team</li><li>Ability to lift 30lbs and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.</li><li>Must be able to bend and reach for stocking inventory and supplies in procedure/exam rooms and respond to patient care needs.</li><li>Must have oral, auditory, and visual ability to ensure solid patient communication.</li><li>Must have the ability to respond to a variety of situations efficiently and effectively.</li><li>Schedule requirements may include daytime, evenings, and some Saturdays. </li><li>Depending on the location travel may be required.</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 14ac33b6-b927-4790-930d-7dee951d7d23
published: 2024-08-23 13:15:13+00:00
expired: 2025-02-20 02:00:01+00:00
title: Health Care Assistant Team Lead
location: Boston, MA
description_md: https://jobs.lever.co/pplm/14ac33b6-b927-4790-930d-7dee951d7d23
application_url: SE
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><span>With oversight from supervisor, the HCA Team Leader provides direct supervision to HCAs to assure they are providing high quality clinical care, providing excellent customer service to patients and colleagues, and complying with standardized workflows and procedures. </span><span> </span><span>The Team Leader helps coordinate staff schedules, reports on operational metrics and assists staff in implementing changes to procedures. The Team Leader conducts regular observations, shares appropriate feedback, and provides onboarding and continuous training of HCA staff. The Team Leader works collaboratively with all health center staff to achieve patient satisfaction and meet health center efficiency goals.</span>
<h3>ESSENTIAL RESPONSIBILITIES:</h3>
<ul>
<li>Under guidance and direction of manager:</li><li>	+	Assists in recruitment, hiring, onboarding, and coordinating training of new HCAs. </li><li>	+	Drafts and delivers performance reviews for staff in accordance with PPLM standards.</li><li>	+	Holds HCA staff accountable for accuracy of job functions by providing ongoing coaching to staff, including disciplinary 	action.</li><li>Conducts observations and delivers ongoing feedback to HCA staff.</li><li>Demonstrates leadership in implementing change and improvements in the health centers.</li><li>Under leadership of HC Training Coordinator, provides continuity of training to existing staff in accordance to training guidelines and supports health center management in ongoing observations and competency reviews.</li><li>Manages flow of the health center.</li><li>Facilitate daily briefs, debriefs, and huddles as assigned </li><li>Manages daily staff call outs, task assignments, and break coverage.</li><li>Reviews and approves HCA timecards and attendance in accordance with PPLM policy. </li><li>Continued exemplary performance in HCA job functions, as outlined in the Health Care Assistant (HCA) job description.</li><li>Other tasks and responsibilities as assigned.</li></ul>
<h3>OTHER DUTIES AND RESPONSIBILITIES:</h3>
<ul>
<li>Must be willing and able to work as a Health Care Assistant (HCA) for approximately 75% of scheduled hours. </li><li>Participation in PPLM’s efforts to achieve goals for productivity.</li></ul>
<h3>QUALIFICATIONS:</h3>
<ul>
<li>High School Diploma/GED required</li><li>Medical Assistant or related certification preferred; experience as a Health Care Assistant (HCA) highly preferred</li><li>3-5 years of health care, training, and/or supervisory experience preferred </li><li>Bilingual preferred (Spanish, Portuguese or Mandarin strongly preferred)</li><li>Must be able to bend and reach for stocking inventory and supplies in procedure/exam rooms and respond to patient care needs. </li><li>Must have oral, auditory, and visual ability to ensure solid patient communication. </li><li>Must be able to lift 30 lbs. and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.</li><li>Strong customer service orientation</li><li>Effective communication skills and an ability to engage with a diverse patient population</li><li>Commitment to PPLM’s mission and values.</li><li>Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences.</li><li>Commitment to addressing the impact of racism and other oppressions on sexual health.</li><li>Ability to handle detailed work with precision and accuracy.</li><li>Ability to work with a team.</li></ul>Planned Parenthood League of Massachusetts offers a comprehensive benefit package which includes; health, dental and vision insurance, 11 paid holidays, 403B retirement plan with a 3% employer match, paid parental leave, paid time off, flexible spending accounts and more. Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.<br/>Planned Parenthood League of Massachusetts offers a comprehensive benefit package which includes; health, dental and vision insurance, 11 paid holidays, 403B retirement plan with a 3% employer match, paid parental leave, paid time off, flexible spending accounts and more.<br/>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.<br/><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 34c0e2b2-d43c-41c2-bc11-3a14d12cd816
published: 2024-11-08 19:37:54+00:00
title: Outreach and Organizing Manager
location: Boston, MA
description_md: https://jobs.lever.co/pplm/34c0e2b2-d43c-41c2-bc11-3a14d12cd816
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><u><b>POSITION SUMMARY:</b></u>A member of the External Affairs Team, the Outreach and Organizing Manager manages community engagement initiatives across the state and oversees the community organizers and outreach specialists. The Manager promotes Planned Parenthood League of Massachusetts health services and educational programs, as well as advances Planned Parenthood Advocacy Fund of Massachusetts’ organizing and electoral work. With a commitment to addressing the impact of racism and other oppressions on sexual health, the person will develop relationships with community leaders and serves as one of the organization's liaisons with various constituents through attendance at community events and coalition meetings. Conducts service overview presentations and meetings with professionals, community members, and potential patients with the goal of growing and diversifying PPLM’s patient and supporter base as well as addressing the larger need for health care access. Working with the Director of Public Affairs, the Outreach Manager will identify and evaluate strategic relationships, new service delivery models, and geographic expansion opportunities. Additionally, this individual will have the management responsibility of the Outreach and Organizing Team and is responsible for providing guidance, growth and direction for the outreach team across the state.<br/><b>Note: Evening and Weekend Hours Required</b>
<h3>Responsibilities:</h3>
<ul>
<li>Provides supervision and evaluation of the Community Organizers and Outreach Specialists</li><li>Work with the Community Organizers and Outreach Specialists to build structure and goals around the outreach program across the state including things like realizing contraceptive access points</li><li>Identify potential community partners who may serve as referral sources for patients seeking health care services and/or recipients of educational programming; community partners may include but are not limited to schools, colleges, nonprofit agencies, youth serving organizations, neighborhood groups, health care organizations, substance use disorder providers, immigrant rights agencies, and employers.</li><li>Proactively develop relationships with community partners to provide information about PPLM services and strategize opportunities for collaboration through meetings, telephone calls and email; collaboration may include but not limited to bi-directional referrals, implementation of programs, and inclusion in PPLM’s Counseling and Referral database.</li><li>Manage programmatic outcomes and      functions for the Patient Advocacy (Speakers      Bureau), Black Organizing, Youth Organizing (PPGeneration/PPGenAction), Latinx Organizing (Raíz), and State Fights (PACE) programs with the development and submission of      grant proposals, workplans, budgets and reports with established      completion dates. </li><li>Manage coalition partner engagement and volunteer mobilization with regional organizers that furthers PPAF’s communications and marketing, legislative and electoral goals.</li><li>Collaborate with the Director of Public Affairs to supervise and lead electoral programming with the regional organizers to include canvassing, phone banking, engaging with electoral volunteers and supporters, and working with the Communications and Marketing Team on digital organizing efforts.</li><li>Supervise organizing programming implementation with regional organizers. </li><li>Schedule, confirm, and implement service overview presentations at community partner locations to provide information about PPLM health care services and educational programs as needed.</li><li>Schedule, confirm, and host information tables at health fairs, conferences, and community events.</li><li>Maintain and strengthen relationships with community partners through ongoing outreach and communication about new services, marketing campaigns, new materials, and upcoming events.</li><li>Review and assess marketing/demographics/utilization/trend data and make recommendations regarding new service opportunities including geographic expansion and delivery of care models.</li><li>Participate in and provide managerial guidance for PPLM’s Strategic Health Equity Initiatives.</li><li>Collaborate with operations, clinical and financial team members to develop referral partnerships and off-site care delivery models such as telehealth, contraceptive access points, etc.</li><li>Track all community relations activities, including demographic information, in Contact Management database and provide periodic reports as required by grantors and quarterly goal targets. Additionally, this person would support their team of Community Outreach Specialists in doing the same.</li><li>Participate in department meetings, PPLM trainings, and other internal and external professional development opportunities as requested</li><li>Work in partnership with Health Services and External Affairs to identify cross-departmental opportunities for community outreach and relationship building.</li><li>Travel to other PPLM sites for meetings including Boston, Worcester, and Springfield Health Centers, and to community outreach sites</li><li>Complete other tasks and responsibilities as needed</li><li>Data management of teams they oversee. Will need to be onboarded within the national data management program. </li></ul>
<h3>Qualifications:</h3>
<ul>
<li>BA/BS preferred</li><li>Spanish language (written and spoken), a plus</li><li>3-5 years of managerial experience</li><li>Access to car; valid driver’s license</li><li>Proficiency with Microsoft Windows applications</li><li>Prior experience in and knowledge of sexual health</li><li>Demonstrated ability to work well with people of different races, ethnicities, sexual orientations, gender identities and expressions, ages, abilities, and experiences</li><li>Deep understanding of institutional and structural racism and their impact on underserved communities</li><li>Ability and willingness to travel to workshop, meeting, and training sites</li><li>Experience with recruiting and training volunteers.</li><li>Demonstrated program management skills, including a program’s budget and grant management and reporting. </li><li>Familiarity with relevant community organizations/agencies in targeted geographic area</li><li>Demonstrated success with a range of audiences</li><li>Strong public speaking skills</li><li>Ability to work independently while committed to overall team approach</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 0859e253-d3c6-4686-b669-149e2e3243a7
published: 2024-08-19 13:33:36+00:00
expired: 2025-02-16 02:00:01+00:00
title: Patient Access Representative
location: Marlborough, MA
description_md: https://jobs.lever.co/pplm/0859e253-d3c6-4686-b669-149e2e3243a7
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><b>POSITIONSUMMARY:</b><span> </span><span>The Patient Access Representative serves as the first line of contact between external clients and PPLM. The Patient Access Representative provides excellent customer service and responds to patient needs using good judgement, a caring attitude, and accurate documentation. Patient Access Representatives handle patient check-in, check-out, and supply sales at the front desk of PPLM’s health centers. </span><br/><span>Additionally, Patient Access Representative’s respond to inquiries from PPLM’s external health centers, schedule appointments when indicated, and perform administrative tasks to support PPLM’s health centers. </span><span>Patient Access Representatives always communicate information efficiently and effectively with a friendly and compassionate disposition. Handle detailed work with precision and accuracy while using good judgment in determining how to handle difficult patient interactions (including determining when to escalate problems to management). </span>
<h3>Responsibilities:</h3>
<ul>
<li>Welcomes patients, guests, and escorts into the health center as the first point of contact.</li><li>Follows HIPAA guidelines and maintains professional confidentiality of all patient health information.</li><li>Check-in and check-out patients for their visits while performing verification, accuracy, and eligibility of insurance and other revenue cycle functions as needed.</li><li>Maintains presentation in waiting area and is accessible for patient, visitor, and escort questions in the waiting area.</li><li>Processes refill requests and/or handles sales of contraceptive supplies.</li><li>Cash handling and batch reconciliation each day</li><li>Documents in electronic health record</li><li>Responds to intraoffice telephone calls, portal messages, and in person questions</li><li>Assist in onboarding training of new staff through observations, explanation, and demonstration of tasks.</li><li>Assist colleagues in troubleshooting complex or challenging patient interactions, as able. Follow service recovery framework and escalate to managers or clinical staff as appropriate.</li><li>Creates and sustains a healthy work environment. Respond positively to directives or requests from management team, physicians, clinicians, and nurses to ensure high quality and efficient patient care.</li><li>Participates in PPLM’s efforts to achieve goals for productivity.</li><li>Obeys all PPLM policies, procedures, and protocols.</li><li>Processes medical record requests.</li><li>Monitors upcoming appointments to ensure appointments are appropriately scheduled.</li><li>Contact patients prior to their appointments as needed</li><li>Other tasks and responsibilities as assigned.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>High School Diploma/GED required</li><li>1 to 3 years of experience preferred</li><li>Computer experience (especially Microsoft Office Suite) required</li><li>Previous experience working in a health care setting with electronic health records and basic understanding of health insurance preferred.</li><li>Experience in customer service valued.</li><li>Ability to communicate information efficiently and effectively, maintain pleasant attitude under pressure, and handle detailed work with precision and accuracy.</li><li>Commitment to PPLM’s mission and values by working with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences</li><li>Commitment to addressing the impact of racism and other oppressions on sexual health</li><li>Must be available to work assigned shifts including mornings, evenings, and weekends (Saturdays)</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 66fafd00-bf07-49cc-a670-f2f76ab14864
published: 2024-12-15 12:32:01+00:00
title: Patient Care Assistant
location: Boston, MA
description_md: https://jobs.lever.co/pplm/66fafd00-bf07-49cc-a670-f2f76ab14864
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/>The Float Patient Care Assistant (FPCA) provides the full scope of patient-facing tasks and work as needed throughout the course of the patient visit. Float Patient Care Assistants are trained in the key tasks and responsibilities at both the front desk/lobby, and within the health center. Float Patient Care Assistants provide empathetic and appropriate professional care to each patient and communicate information efficiently and effectively with a friendly and compassionate disposition. They handle detailed work with precision and accuracy while using good judgment in determining how to handle difficult patient interactions (including determining when to escalate problems to management).<br/>When working at the front desk, the person in this role will serve as the first contact between external clients and PPLM. They will handle patient check-in, check-out, and supply sales at the front desk of PPLM’s health centers. Additionally, they will respond to external inquiries, schedule appointments when indicated, and perform administrative tasks to support PPLM’s health centers. When working inside the clinic, they will function in a variety of roles including taking vital signs and medical history, medical assisting, laboratory assisting, patient information and support, and recording information in electronic patient medical records, logs, and databases. The Float Patient Care Assistant provides excellent customer service and responds to patient needs using good judgement, a caring attitude, and accurate documentation. Float Patient Care Assistants handle patient check-in, check-out, and supply sales at the front desk of PPLM’s health centers. Additionally, Float Patient Care Assistants schedule appointments when indicated, and perform administrative tasks to support PPLM’s health centers.
<h3>Responsibilities:</h3>
<ul>
<li>Welcomes patients, guests, and escorts into the health center as the first point of contact. </li><li>Documents information in electronic health record, follows HIPAA guidelines and maintains professional confidentiality of all patient health information. </li><li>Check-in and check-out patients for their visits while performing verification, accuracy, and eligibility of insurance and other revenue cycle functions as needed. </li><li>Answers patient, visitor, and escort questions and maintains presentation in the waiting area.</li><li>Processes refill requests and/or handles sales of contraceptive supplies.</li><li>Handles cash and batch reconciliation.</li><li>Responds to intraoffice telephone calls, portal messages, and in-person questions.</li><li>Assists in on-boarding training of new staff through observations, explanation, and demonstration of tasks.</li><li>Assists colleagues in troubleshooting complex or challenging patient interactions, as able. Follow service recovery framework and escalate to managers or clinical staff as appropriate.</li><li>Responds positively to directives or requests from management team, physicians, clinicians, and nurses to ensure high quality and efficient patient care. </li><li>Takes accurate vital signs and medical history. </li><li>Educates and provides information to patients to aide in securing informed consent for medical services offered per medical protocols. </li><li>Manages any incoming tasks to the electronic medical record as assigned.</li><li>Assists clinicians and provides patient support in GYN and/or abortion procedures and in the recovery room.</li><li>Monitors appointments to ensure appropriate scheduling, and contacts patients prior to their appointments or assists with rescheduling as assigned.</li><li>Cleans and stocks health center in accordance with protocols, standards, and OSHA regulations. </li><li>Performs waived and moderately complex lab testing and maintains accurate lab data.</li><li>Handles medical waste and prepares specimens in accordance with protocol for disposal and/or federal and government guidelines, and law enforcement agencies collecting evidence. </li><li>Assists with patient referrals and orders by faxing to referring location as assigned.  </li><li>Follows all PPLM policies, procedures, and protocols.</li><li>Other tasks and responsibilities as assigned.</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>High School Diploma/GED required; medical assistant education preferred.</li><li>1 to 3 years of experience preferred.</li><li>Computer experience (especially Microsoft Office Suite) required</li><li>Previous experience working in a health care setting with electronic health records and basic understanding of health insurance preferred.</li><li>Experience in customer service valued.</li><li>Ability to communicate information efficiently and effectively, maintain pleasant attitude under pressure, and handle detailed work with precision and accuracy.</li><li>Commitment to PPLM’s mission and values by working with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences</li><li>Commitment to addressing the impact of racism and other oppressions on sexual health</li><li>Must be available to work assigned shifts including mornings, evenings, and weekends (Saturdays)</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 0e311d24-77f4-40a1-84ae-3378fe3e9bcf
published: 2024-12-10 17:18:37+00:00
title: Patient Navigator
location: Boston, MA
description_md: https://jobs.lever.co/pplm/0e311d24-77f4-40a1-84ae-3378fe3e9bcf
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><u><b>Position Summary:</b></u>The Patient Navigator will provide case management and social work services to PPLM patientsstatewide. They will be assigned cases by the Manager of Patient Services and work to address patients'unmet bio-psycho-social needs. The Patient Navigator will collaborate with multidisciplinary staff at thehealth centers and they will assess patients’ needs and offer supportive counseling and referrals tomedical services and community resources. The Patient Navigator will escalate high-risk cases to theManager of Patient Services as needed.
<h3>Responsibilities:</h3>
<ul>
<li>Complete formal assessments of patients in the electronic health record and document ongoing progress in charts.</li><li>Assess patients’ bio-psycho-social needs and offer short-term supportive counseling and referrals to community resources as needed.</li><li>Collaborate with multidisciplinary team at PPLM to address patients’ needs.</li><li>Update referral lists as needed to ensure accurate information is being shared with patients.</li><li>Provide crisis intervention and support to high-risk patients.</li><li>Collaborate with Southeastern MA Community Outreach Specialist to offer specialized support in the Southeastern area of the State.</li><li>Represent PPLM at various meetings including DPH meetings.</li><li>Offer coverage for abortion Access Program Patient Navigators as needed.</li><li>Participate in weekly supervision with Manager of Patient Services.</li><li>Serve as a Certified Application Counselor under PPLM’s designation by the Executive Office of Health and Human Services and the Commonwealth Health Insurance Connector Authority.</li><li>Participation in PPLM’s efforts to achieve goals for productivity.</li><li>Other tasks and responsibilities as needed.</li></ul>
<h3>Qualifications</h3>
<ul>
<li>1-3 years of work experience working in diverse social service communities.</li><li>BSW or MSW preferred, relevant experience highly valued.</li><li>Bilingual Spanish/English preferred.</li><li>A flexible schedule is a must, including evenings and weekends as needed.</li><li>Consistent access to a vehicle, valid driver’s license, and willingness to occasionally drive to all Health Centers in MA.</li><li>Computer experience, especially Microsoft Office Suite, required.</li><li>Experience in crisis intervention, case management, counseling, and/or advocacy preferred.</li><li>Experience working in a health care setting preferred.</li><li>Familiarity with Massachusetts health insurance programs preferred.</li><li>Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities and experiences.</li><li>Commitment to addressing the impact of racism and other oppressions on sexual health.</li><li>A commitment to PPLM’s mission and values.</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 32707ddb-b60e-4d27-ba29-89a788bedef4
published: 2024-08-30 19:32:42+00:00
expired: 2025-02-27 02:00:01+00:00
title: Registered Nurse
location: Springfield, MA
description_md: https://jobs.lever.co/pplm/32707ddb-b60e-4d27-ba29-89a788bedef4
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><b>This is a part time (15 hrs/wk) role)</b><br/><b><u>POSITION SUMMARY:</u></b><span>Functions in a variety of roles including family planning, abortion services, on call nursing, and centralized services depending on the needs of the health center and training level.  Provides patient care according to PPLM protocols and policies and the professional standards of the American Nurses Association.  Complies with all regulatory requirements, including OSHA, CLIA, Title X, CDC, DEA, and the Massachusetts Department of Public Health.  Complies with all RN related documented workflows including the follow-up and referral procedures as outlined in PPLM’s Follow-up Manual.  Acts as a role model and resource for health care assistants, volunteers, and interns while providing a supervising role.  Works collaboratively with all health center staff and managers to contribute to a positive work environment. </span><br/><u><b>ESSENTIAL RESPONSIBILITIES:</b></u><br/>All Responsibilities are based on health center needs and training level:<br/>- Performs patient care for family planning services including intake, assessment, education, medication administration/dispensation, and discharge procedures per PPLM protocols and documented standing orders- Performs patient care for abortion services per PPLM protocols and documented standing orders, including the following:- Manages flow of abortion service, screening patient charts for medical eligibility and accuracy of all chart documentation, managing staff responsibilities and coordinating with the provider in the case of medical emergencies/hospital transports, facilitating urgent referrals and coordinating on and off-site follow-up- Ensures accuracy of controlled substance counts and documentation of all daily and monthly compliance checks (code cart/AED/O2 tanks)- Prepares patients for abortion procedures by establishing eligibility of sedation, establishing/maintaining IV access, and administering moderate sedation, monitoring, and supporting patients and assisting physician during the procedure- Provides recovery area admission, monitoring, teaching, and discharge- Performs patient care for centralized services per PPLM protocols and documented standing orders- Follows all procedures for centralized services RNs (CSRNs)as outlined in PPLM’s Follow-up Manual including timely telephone response for patient questions/concerns, prescription needs, lab test and referral follow up for patients who have received care from PPLM- Oversees the work of centralized services Health Care Assistants (CSHCAs)- Collaborates/consults with APCs (Advance Practice Clinician) and the on-call physician to determine appropriate patient care needs as indicated- Ensures compliance with policies for medication labeling/expiration/waste- Other duties as assigned
<h3>OTHER DUTIES AND RESPONSIBILITIES (ALL LEVELS):</h3>
<ul>
<li>Standing 95% of workday</li><li>Use of proper body dynamics when moving patients as needed.</li><li>Lift twenty-thirty pounds. Bend/reach/lift in clinic or when stocking supplies</li><li>On Call Requirements Minimum: 2 days/month; Maximum: 6 days/month</li><li>Monday-Saturday Days</li><li>Participation in PPLM’s efforts to achieve goals for quality improvement and productivity</li></ul>
<h3>QUALIFICATIONS:</h3>
<ul>
<li>1-3 Years of experience preferred</li><li>BA/BS preferred</li><li>Current Massachusetts RN license required.</li><li>CPR (cardiopulmonary resuscitation) Certification</li><li>ACLS (Advanced Cardiac Life Support) Certification if required by role</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: 500a6dd3-5d7d-4cee-b45f-03fe339a8718
published: 2024-09-17 13:42:33+00:00
title: Registered Nurse
location: Worcester, MA
description_md: https://jobs.lever.co/pplm/500a6dd3-5d7d-4cee-b45f-03fe339a8718
application_url: MI
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><b><u>POSITION SUMMARY:</u></b><span>Functions in a variety of roles including family planning, abortion services, on call nursing, and centralized services depending on the needs of the health center and training level.  Provides patient care according to PPLM protocols and policies and the professional standards of the American Nurses Association.  Complies with all regulatory requirements, including OSHA, CLIA, Title X, CDC, DEA, and the Massachusetts Department of Public Health.  Complies with all RN related documented workflows including the follow-up and referral procedures as outlined in PPLM’s Follow-up Manual.  Acts as a role model and resource for health care assistants, volunteers, and interns while providing a supervising role.  Works collaboratively with all health center staff and managers to contribute to a positive work environment. </span><br/><u><b>ESSENTIAL RESPONSIBILITIES:</b></u><br/>All Responsibilities are based on health center needs and training level:<br/>- Performs patient care for family planning services including intake, assessment, education, medication administration/dispensation, and discharge procedures per PPLM protocols and documented standing orders- Performs patient care for abortion services per PPLM protocols and documented standing orders, including the following:- Manages flow of abortion service, screening patient charts for medical eligibility and accuracy of all chart documentation, managing staff responsibilities and coordinating with the provider in the case of medical emergencies/hospital transports, facilitating urgent referrals and coordinating on and off-site follow-up- Ensures accuracy of controlled substance counts and documentation of all daily and monthly compliance checks (code cart/AED/O2 tanks)- Prepares patients for abortion procedures by establishing eligibility of sedation, establishing/maintaining IV access, and administering moderate sedation, monitoring, and supporting patients and assisting physician during the procedure- Provides recovery area admission, monitoring, teaching, and discharge- Performs patient care for centralized services per PPLM protocols and documented standing orders- Follows all procedures for centralized services RNs (CSRNs)as outlined in PPLM’s Follow-up Manual including timely telephone response for patient questions/concerns, prescription needs, lab test and referral follow up for patients who have received care from PPLM- Oversees the work of centralized services Health Care Assistants (CSHCAs)- Collaborates/consults with APCs (Advance Practice Clinician) and the on-call physician to determine appropriate patient care needs as indicated- Ensures compliance with policies for medication labeling/expiration/waste- Other duties as assigned<br/>
<h3>OTHER DUTIES AND RESPONSIBILITIES (ALL LEVELS):</h3>
<ul>
<li>Standing 95% of workday</li><li>Use of proper body dynamics when moving patients as needed.</li><li>Lift twenty-thirty pounds. Bend/reach/lift in clinic or when stocking supplies</li><li>On Call Requirements Minimum: 2 days/month; Maximum: 6 days/month</li><li>Monday-Saturday Days</li><li>Participation in PPLM’s efforts to achieve goals for quality improvement and productivity</li></ul>
<h3>QUALIFICATIONS:</h3>
<ul>
<li>1-3 Years of experience preferred</li><li>BA/BS preferred</li><li>Current Massachusetts RN license required.</li><li>CPR (cardiopulmonary resuscitation) Certification</li><li>ACLS (Advanced Cardiac Life Support) Certification if required by role</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: cbcb665e-e5b9-4fa3-83ec-906ee6c41ff2
published: 2024-09-12 00:06:01+00:00
title: Registered Nurse
location: Boston, MA
description_md: https://jobs.lever.co/pplm/cbcb665e-e5b9-4fa3-83ec-906ee6c41ff2
experience_level: en
language: False
description:
<b><span>Planned Parenthood League of Massachusetts (PPLM)</span></b><span> has a simple mission: </span><u><b><span>Care. No Matter What</span></b></u><span>. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.</span><br/><span>With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.</span><br/><b><u>POSITION SUMMARY:</u></b>Functions in a variety of roles including family planning, abortion services, on call nursing, and centralized services depending on the needs of the health center and training level. Provides patient care according to PPLM protocols and policies and the professional standards of the American Nurses Association. Complies with all regulatory requirements, including OSHA (Occupational Safety and Health Administration), CLIA (Clinical Laboratory Improvements Amendments), Title X, CCDC (Centers for Disease Control), DEA, and the Massachusetts Department of Public Health. Complies with all RN related documented workflows including the follow-up and referral procedures as outlined in PPLM’s Follow-up Manual. Acts as a role model and resource for health care assistants, volunteers, and interns while providing a supervising role. Works collaboratively with all health center staff and managers to contribute to a positive work environment. 
<h3>Responsibilities:</h3>
<ul>
<li>All Responsibilities are based on health center needs and training level</li><li>Functions in some or all of the following roles as determined by health center needs and training level</li><br/><u>Family Planning RN:</u><li>Provides injection, pregnancy test, and contraceptive sales visits as indicated</li><li>Assists with facilitation of emergent referrals as indicated</li><u>Recovery Room RN:</u><li>Performs patient admission, assessment, and discharge procedures per PPLM protocols</li><li>Administers and dispenses prescribed medications</li><li>Provides post-operative and contraceptive education</li><li>Provides nursing care for expected vs. unexpected post-abortion outcomes</li><li>Supervises and participates in clinic set-up, clean up, and re-stocking of the recovery room</li><li>Establishes a collaborative, team relationship with and supervises all non-licensed staff, interns, and volunteers</li><u>On-Call RN: </u><li>Answers emergency patient calls in a timely manner while working with the answering service</li><li>Determines patient needs and direct patient to emergency services as necessary. Follows up with patient as required</li><li>Complies with all follow-up and documentation procedures as outlined in PPLM’s On Call Policy and Follow-up Manual</li><li>Follows HIPPA guidelines and maintains confidentiality in all aspects of patient care</li><u>Procedure RN: </u><li>Prepares patients for procedure</li><li>Establishes eligibility of sedation, establishes/maintains IV access, and administers moderate sedation per protocol </li><li>Supports and monitors patient during and after procedure (including vital signs)</li><li>Provides assistance to the MD as needed and transports the patient to the recovery room</li><li>Performs controlled substances counts before and after clinic with another staff RN</li><li>Supervises and participates in clinic set-up, placing patients, room cleaning, and stocking supplies as needed</li><li>Establishes and maintains a collaborative, team relationship with and supervises all non-licensed staff</li><u>Centralized Services RN:</u><li>Follows all procedures for Centralized Services RNs as outlined in PPLM’s Follow-up Manual including timely telephone response for patient questions/concerns, prescriptions needs, lab test and referral follow up for patients who have received care from PPLM</li><li>Oversees the work of Centralized Services Health Care Assistants  </li><li>Collaborates/consults with APCs and the on-Call physician to determine appropriate patient care needs as indicated</li><li>Other duties as assigned</li><br/><b><u>OTHER DUTIES AND RESPONSIBILITIES (ALL LEVELS):</u></b><li>Standing 95% of workday</li><li>Use of proper body dynamics when moving patients as needed</li><li>Ability to life 30 pounds unassisted. Bend/reach/lift in clinic or when stocking supplies</li><li>On Call Requirements Minimum: 2 days/month; Maximum: 6 days/month</li><li>Availability Monday-Saturday days</li><li>Participation in PPLM’s efforts to achieve goals for quality improvement and productivity</li></ul>
<h3>Qualifications:</h3>
<ul>
<li>BA/BS preferred</li><li>Current Massachusetts RN license required</li><li>CPR (cardiopulmonary resuscitation) Certification</li><li>ACLS (Advanced Cardiac Life Support) Certification if required by role</li><li>Strong clinical knowledge in sexual health and reproductive care</li><li>Experience with and understanding of health equity and public health work related to Sexual and Reproductive Health</li><li>Motivated self-starter with the ability to work as part of a team, develop and follow-through on ideas</li><li>Excellent interpersonal and communication skills and attention to detail</li><li>Ability to relate to individuals of varying backgrounds and ages in anon-judgmental yet empathetic manner</li><li>Ability to work in a fast-paced environment</li><li>Ability to function as part of a medical team</li><li>Commitment to the mission, philosophy, and goals of PPLM including diversity, equity and inclusion</li></ul><b><span>What We Offer</span></b><span>·   Health, Dental &amp; Vision Insurance</span><span>·   Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays</span><span>·   403(b) Retirement Plan with 3% company match</span><span>·   Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance</span><span>·   Employee Assistance Program</span><span>·   Flexible Spending Account for medical expenses and/or dependent care expenses</span><span>·   Paid Parental Leave</span><span>·   </span><span>Employee Discounts </span><br/><br/><span>Roles that are denoted as Hybrid require 1 day per week in the office </span><b>unless the role is denoted as onsite</b><span>, which requires working onsite full time or 5 days per week.</span><br/><br/><span>Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</span><br/><span>Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</span>


ext_id: d8c83f92-e351-411b-91b8-a800ffd71424
published: 2024-12-15 12:33:55+00:00
title: Client Services Manager
location: Sao Paulo
description_md: https://jobs.lever.co/anotherco/d8c83f92-e351-411b-91b8-a800ffd71424
application_url: SE
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION</span> <br/><a href="https://another.co/" rel="noopener noreferrer">Another</a> <span>is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.</span> <br/><b>Why work with us?</b><span>It is a fantastic opportunity to join the another family and be part of an innovative team that breaks communication schemes.</span> <br/>Apply to the following position:<b>CLIENT SERVICES MANAGER</b><br/><b>Requirements</b>+6 years of experience in communication agency (full service).Proficiency English (fluent).Degree in Communication, Marketing or similar.Knowledge of 360 communication strategies (essential) (Social Media, Influencer Marketing, Events, PR).Experience managing public relations strategiesClient service.Client Management. Team Management.Experience with Corporate-Tech brands<br/><b>Activities</b>- Develop and supervise the strategic communication plan for Clients. (PR, Influencer Marketing, Social Media, Inbound, Events).- Customer satisfaction.- Evaluate the completion of projects.- Monitoring the management of all assigned accounts.- Management of expertise teams.- Follow up on customer requests.<br/><br/><b>Skills</b>LeadershipTeamworkCommunicationProblem solvingClient ServiceEmpathicNegotiatorResults focused<br/><span>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.</span><br/><b>¡Join us NOW!                        </b><b>¡APPLY!</b><br/>


ext_id: dba2b19a-2821-4e66-ab8f-b920fd8ca182
published: 2024-12-15 12:33:55+00:00
title: Client Services Manager (PR - Luxury)
location: Ciudad de México
description_md: https://jobs.lever.co/anotherco/dba2b19a-2821-4e66-ab8f-b920fd8ca182
application_url: MI
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION </span><br/><a href="https://another.co/" rel="noopener noreferrer">Another</a><span> is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.</span><br/><b>Why work with us?</b><br/>It is a fantastic opportunity to join the Another family and be part of an innovative team that breaks communication schemes. <br/><b>WE ARE LOOKING FOR</b><b>Client Services Manager (PR)</b><br/><b>Requirements</b>+5 years of experience in communication agency (full service).Proficiency English (fluent).Degree in Communication, Marketing or similar.Knowledge of 360 communication strategies (essential) (Public Relations, Influencer Marketing, Events, Social Media).Client service attitude.Multiple client Management. Experience with luxury and lifestyle brands. <br/><b>Activities</b>- Develop and supervise the strategic communication plan for Clients. (PR, Influencer Marketing, Social Media, Inbound, Events).- Customer satisfaction.- Evaluate the completion of projects.- Monitoring the management of all assigned accounts.- Management of expertise teams.- Follow up on customer requests.<br/><br/><b>Skills</b>LeadershipTeamworkCommunicationProblem solvingClient ServiceEmpathicNegotiatorResults focused<br/><span>At another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.</span><br/><b>Join us NOW!                        </b><b>APPLY!</b>


ext_id: 5f70d933-999a-455b-9697-10dc107eaecb
published: 2024-10-30 16:17:27+00:00
title: Consultor PR / IM (Honduras) - Proyecto
location: Honduras
description_md: https://jobs.lever.co/anotherco/5f70d933-999a-455b-9697-10dc107eaecb
application_url: MI
experience_level: en
language: False
description:
OUR JOB IS TO REVOLUTIONIZE THE STRATEGIC COMMUNICATION <br/>Another is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.<br/>Why work with us?<br/>It is a fantastic opportunity to join the Another family and be part of an innovative team that breaks communication schemes. <br/><b>What are we looking for: </b>Consultor PR / IM Executive (Honduras)<br/><b>Requirements:</b>-3 years of experience in a public relations agency, managing accounts. Experience developing and implementing  Influencer Marketing strategies for multiple clients in a communication's agency.-Exhibit a vast knowledge of media management by having strong relation with key speakers and influencers of the market.-English proficiency ( B2 - C1 ) -Must. -Degree in Communication, Public Relations, Marketing, Journalism or a related field.-Knowledge in PR strategies 360º.-Media management.-Planning and execution of events.<br/><b>Responsibilities: </b>-Develop, coordinate and execute public relations proposals for the assigned brand.-Plan, develop and coordinate projects and the events derived from them.-Attend and respond to customers effectively.-Prepare budgets and maintain control of them.-Prepare presentations for the client (progress, reports, results).-Strengthen relationships with the various media.-Conduct negotiations with suppliers.<br/><b>Skills:</b>-Proactivity-Teamwork-Good Communication-Good spelling and writing-Experience in customer service, service oriented and problem solving-Work under pressure <br/><span>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.</span><br/><b>Are you ready for ANOTHER experience?</b><b>¡Join us NOW!                        </b><b>¡APPLY!</b>


ext_id: c8bf0384-2642-4ac6-85cd-4899093d3dec
published: 2024-12-15 12:33:55+00:00
title: PR & IM Assistant
location: Sao Paulo
description_md: https://jobs.lever.co/anotherco/c8bf0384-2642-4ac6-85cd-4899093d3dec
application_url: EN
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION </span><br/><a href="https://another.co/" rel="noopener noreferrer">Another</a><span> is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.</span>    <br/>We're looking for:<b>PR AND INFLUENCER MARKETING ASSISTANT </b><br/><b>Requirements</b>1 year experience in a public relations agency.Proficiency in English.Bachelor’s Degree in Communication, Public Relations, Marketing, Journalism, or a related field.<br/><b>Activities</b>Assist the account executive to ensure compliance with the clients requirements.Establish and maintain relationship with the media and influencersCollaborate in the planning for the carrying out of events.Research, creation, assembly, sending and monitoring of press releases, media alert, newsflash, hookstory, etc.<br/><b>Skills</b>Service attitudeResponsableProactiveTeamwork<br/>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.<br/><b>Are you ready for ANOTHER experience?</b><b>¡Join us NOW!                        </b><b>APPLY!</b>


ext_id: 553f91ff-d367-44d1-8d74-ab852ef15da4
published: 2024-12-15 12:33:55+00:00
title: PR & IM Executive
location: Sao Paulo
description_md: https://jobs.lever.co/anotherco/553f91ff-d367-44d1-8d74-ab852ef15da4
application_url: EX
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION</span> <br/><a href="https://another.co/" rel="noopener noreferrer">Another</a> <span>is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.</span> <br/><b>Why work with us?</b><span>It is a fantastic opportunity to join the another family and be part of an innovative team that breaks communication schemes.</span> <br/><b>WE ARE LOOKING FOR</b><b>PR EXECUTIVE </b><br/><b>Requirements</b>- +2 years of experience in a public relations agency, managing accounts. - English proficiency.- Degree in Communication, Public Relations, Marketing, Journalism or a related field.- Knowledge in PR strategies 360º.- Media management.- Planning and execution of events.- Experience managing corporate accounts/brands.<br/><br/><b>Activities</b>- Develop, coordinate and execute public relations proposals for the assigned brand.- Plan, develop and coordinate projects and the events derived from them.- Attend and respond to customers effectively.- Prepare budgets and maintain control of them.- Prepare presentations for the client (progress, reports, results).- Strengthen relationships with the various media.- Conduct negotiations with suppliers.<br/><br/><b>Skills</b>ProactiveTeamworkCommunicationGood spelling and writingExperience in customer service, service oriented and problem solvingAnalysis capacityCreativity<br/>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.<br/><b>Join us NOW!                        </b><b>APPLY!</b>


ext_id: 3cb69559-8c61-46bd-8ccc-2ab40234f16e
published: 2024-12-15 12:33:55+00:00
title: PR Executive (Luxury)
location: Ciudad de México
description_md: https://jobs.lever.co/anotherco/3cb69559-8c61-46bd-8ccc-2ab40234f16e
application_url: EX
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION</span> <br/><a href="https://another.co/" rel="noopener noreferrer">Another</a><span> is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.</span> <br/><b>Why work with us?</b><span>It is a fantastic opportunity to join the another family and be part of an innovative team that breaks communication schemes.</span> <br/><b>WE ARE LOOKING FOR</b>PR Executive (Luxury)<br/><b>Requirements:</b>-+2 years of experience in a public relations agency, managing accounts. -English proficiency (C1) -Must. -Degree in Communication, Public Relations, Marketing, Journalism or a related field.-Knowledge in PR strategies 360º.-Media management.-Planning and execution of events.<br/><br/><b>Responsibilities: </b>-Develop, coordinate and execute public relations proposals for the assigned brand.-Plan, develop and coordinate projects and the events derived from them.-Attend and respond to customers effectively.-Prepare budgets and maintain control of them.-Prepare presentations for the client (progress, reports, results).-Strengthen relationships with the various media.-Conduct negotiations with suppliers.<br/><br/><b>Skills:</b>-Proactivity-Teamwork-Good Communication-Good spelling and writing-Experience in customer service, service oriented and problem solving<br/>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.<br/><b>Are you ready for ANOTHER experience?</b><b>Join us NOW!                        </b><b>APPLY!</b>


ext_id: 27375a05-d971-4740-a576-d8274bdef0a5
published: 2024-12-15 12:33:55+00:00
title: PR TECH Account Executive
location: Ciudad de México
description_md: https://jobs.lever.co/anotherco/27375a05-d971-4740-a576-d8274bdef0a5
application_url: EX
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION </span><br/><a href="https://another.co/" rel="noopener noreferrer">Another</a><span> is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.</span><br/><b>Why work with us?</b><br/>It is a fantastic opportunity to join the Another family and be part of an innovative team that breaks communication schemes. <br/><b>WE ARE LOOKING FOR</b><b>PR TECH Account Executive</b><br/><b>Requirements</b>+2 years of experience in a public relations agency, managing accounts. English proficiencyDegree in Communication, Public Relations, Marketing, Journalism or a related field.Knowledge in PR strategies 360º.Media managementPlanning and execution of events<br/><br/><b>Activities</b>Develop, coordinate and execute public relations proposals for the assigned brand.Plan, develop and coordinate projects and the events derived from them.Attend and respond to customers effectively.Prepare budgets and maintain control of them.Prepare presentations for the client (progress, reports, results).Strengthen relationships with the various media.Conduct negotiations with suppliers.<br/><b>Skills </b>-Proactivity-Teamwork-Good Communication-Good spelling and writing-Experience in customer service, service oriented and problem solving.<br/>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.<br/><b>Are you ready for ANOTHER experience?</b><b>Join us NOW!                        </b><b>APPLY!</b><br/>


ext_id: f0d2d25d-e729-4a4f-990e-8ee42a0021f6
published: 2024-12-15 12:33:55+00:00
title: PR Trainee (Brasil)
location: Sao Paulo
description_md: https://jobs.lever.co/anotherco/f0d2d25d-e729-4a4f-990e-8ee42a0021f6
application_url: EN
experience_level: en
language: False
description:
<span>“WE’RE NOT ANOTHER AGENCY. WE’RE ANOTHER COMPANY”</span><span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION </span><br/><b>Another</b> is a communications agency created in Mexico in 2004.  We have operations in Mexico, Colombia, Chile, Argentina, Perú, Panamá, Honduras, Salvador, Brazil, Canada and United States.    <br/><b>Why work with us?</b><br/>-It is a fantastic opportunity to join the Another family and be part of an innovative team that breaks communication schemes. <br/><b>What do you need to succeed?</b><br/>-Current College junior level pursuing Bachelor’s degree in Journalism, Communications, Public Relations, Marketing or any other related.-Demonstrated interest in developing a successful career in an strategic communications agency.-Demostrated strong analytical skills; strategic thinking skills; proactivity and enthusiasm for work in a fast moving, dynamic environment.-Strong ability to communicate effectively, especially as part of a team.-Strong ability to be creative.- Demonstrate consumer empathy.-English Intermediate level. -Spanish proficiency level (Native or C1 up) it's a plus. -Availability to work immediately in within a full-time basis model.<br/><b>Are you ready for ANOTHER experience?</b><br/>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.<br/><b>¡Join us NOW!                        </b><b>¡APPLY!</b>


ext_id: 3e5804a4-6121-4cf9-9c4d-3bf11a583853
published: 2024-08-14 01:09:48+00:00
expired: 2025-02-10 02:00:02+00:00
title: Producer Sr (Consultant ) (Project)
location: Ciudad de México
description_md: https://jobs.lever.co/anotherco/3e5804a4-6121-4cf9-9c4d-3bf11a583853
application_url: SE
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION</span> <br/><span>Join Our </span><b>Consultant Program</b><span>!​</span><span>​</span><a href="https://another.co/" rel="noopener noreferrer">another</a><span>, is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Peru, Panama, Brazil, USA, Mexico, Uruguay, Paraguay, El Salvador, Honduras, Guatemala, Costa Rica, Puerto Rico. ​</span><span>​</span><span>We are a communication agency dedicated to developing comprehensive strategies for our clients. We are currently looking talent as </span><b>Consultants </b><span>to collaborate on exciting and diverse projects within our areas of expertise. We value the ability to build solid relationships with the media, creativity in brand positioning, the capacity to generate persuasive content and the ability to manage our clients' reputation effectively. That's why we are excited to work with professionals who bring their expertise to our projects as </span><b>Consultants.</b><span>​</span><span>​</span><span>Tell us about your experience, and you could become part of the talent pool we have at the agency.​</span><span>​</span><b>you need:</b><span>Demonstrable experience in the role.​</span><span>Portfolio showcasing previous work and relevant skills.​</span><span>Excellent written/visual/audiovisual communication skills.​</span><span>Ability to work autonomously and as part of a team.​</span><span>Availability to meet deadlines.​</span><span>Ability to invoice for services rendered.​</span><span>​</span><span>If you are interested in joining our team as a Consultant, please leave your contact information in this space.​</span><br/><b>WE ARE LOOKING FOR</b><b>Producer Sr (Consultant ) (Project)</b><br/><b>Requirements</b><span>* BTL activations</span><span>* Event logistics.</span><span>* Materials, construction and management of supplier briefcase.</span><span>* Budget management and control.</span><span>* Knowledge of: Visual aesthetics, art and interior design.</span><br/><b>Activities</b><span>* Make proposals for logistics and activities for events. </span><span>* Select the way in which the assembly and logistics will be carried out during the event.</span><span>* Execute events with detailed and viable production for each project. </span><span>* Supervise the disassembly and create the post production (the closing).</span><span>* Administrative control of the event and expense checks. </span><span>* Budget assembly. </span><span>* CO's request to Cta executives.</span><span>* Quote, request samples and propose materials for the pre-production of the events.</span><span>* Upload invoices to the DRIVE and deliver printed matter to Admón</span><span>* Search, negotiation and development of suppliers.</span><br/><b>Skills</b><span>Leadership</span><span>Teamwork</span><span>Communication</span><span>Problem solving</span><span>Client Service</span><span>Empathic</span><span>Negotiator</span><span>Results focused</span><br/><span>En Another Group respetamos y celebramos la diversidad. Como parte de nuestro compromiso de promover un lugar de trabajo y un entorno diverso e inclusivo, todo nuestro personal tiene la oportunidad de desarrollar y alcanzar su potencial, independientemente de su </span><b>orientación sexual, identidad de género, expresión de género, discapacidad </b><span>y</span><b> formas de aprendizaje </b><span>o</span><b> </b><span>cualquier otra diferencia o condición.</span><br/><b>Are you ready for ANOTHER experience?</b><b>Join us NOW!                        </b><b>APPLY!</b>


ext_id: f9d0e604-fa1b-478d-8e5d-de8bc5d782e1
published: 2024-12-04 22:45:22+00:00
title: Public Relations & Influencer Marketing Director (Lifestyle)
location: Ciudad de México
description_md: https://jobs.lever.co/anotherco/f9d0e604-fa1b-478d-8e5d-de8bc5d782e1
application_url: EX
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION</span> <br/><a href="https://another.co/">Another</a> <span>is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.</span> <br/><b>Why work with us?</b><span>It is a fantastic opportunity to join the another family and be part of an innovative team that breaks communication schemes.</span> <br/><b>WE ARE LOOKING FOR:</b><b>Public Relations &amp; Influencer Marketing Director (Lifestyle)</b><br/><br/><b>Requirements</b>- +10 years of experience in communication agency (full service).- +1 year in similar positions.- Proficiency English (fluent).- Degree in Communication, Marketing or similar.- Knowledge of PR communication strategies (essential).- Client service.- Media Management.<br/><b>Activities</b>- Development and implementation of PR &amp; IM strategies.- People development &amp; management.- Supervision of activities.- Review of any delivery (decks, ppts, newsletters, minutes, agendas, etc.)- Manages media relations, announcements, editorial &amp; speaking opportunities.- Creates functional strategies and specific objetives.- Full Client Service.<br/><br/><b>Skills</b>- Leadership- Teamwork- Communication- Problem solving- Client Service- Empathic- Negotiator- Results focused<br/>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.<br/><b>Join us NOW!                        </b><b>APPLY!</b>


ext_id: bbce4497-72a7-49b4-a89f-24a91dea2a15
published: 2024-12-15 12:33:55+00:00
title: Public Relations Executive (Lifestyle)
location: Ciudad de México
description_md: https://jobs.lever.co/anotherco/bbce4497-72a7-49b4-a89f-24a91dea2a15
application_url: EX
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION</span> <br/><a href="https://another.co/" rel="noopener noreferrer">Another</a> <span>is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, Mexico.</span> <br/><b>Why work with us?</b><span>It is a fantastic opportunity to join the another family and be part of an innovative team that breaks communication schemes.</span> <br/><b>WE ARE LOOKING FOR:</b><b>Public Relations Executive (Lifestyle)</b><br/><b>Requirements</b>+2 years of experience in a public relations agency, managing sports accounts.English proficiency.Degree in Communication, Public Relations, Journalism or a related field.Knowledge in PR strategies 360º.Media management focused on lifestyle.<br/><b>Activities</b>Develop, coordinate and execute public relations proposals for the assigned brand.Plan, develop and coordinate projects and the events derived from them.Prepare budgets and maintain control of them.Drafting and review of documents: press releases, press releases, content, briefs, reports and media call.Strengthen relations with the various media. (Magazines, newspapers and opinion leaders).Development of communication bases (key messages, boilerplate, press room, etc.).<br/><b>Skills</b>ProactiveTeamworkCommunicationGood spelling and writingExperience in customer service, service oriented and problem solvingFrustration tolerance<br/>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.<br/><b>Are you ready for ANOTHER experience?</b><b>¡Join us NOW!                        </b><b>¡APPLY!</b><br/>


ext_id: 1be0e438-9ace-4a51-81b7-f9b1a7ba74a8
published: 2024-12-15 12:33:55+00:00
title: Senior PR Executive
location: Buenos Aires
description_md: https://jobs.lever.co/anotherco/1be0e438-9ace-4a51-81b7-f9b1a7ba74a8
application_url: SE
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION</span> <br/><a href="https://another.co/" rel="noopener noreferrer">Another</a> <span>is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.</span> <br/><b>Why work with us?</b><span>It is a fantastic opportunity to join the another family and be part of an innovative team that breaks communication schemes.</span> <br/><b>WE ARE LOOKING FOR</b><b>Senior PR Executive</b><br/><b>Requirements</b>- +4 years of experience in a public relations agency, managing accounts. - English proficiency (C1)- Degree in Communication, Public Relations, Marketing, Journalism or a related field.- Knowledge in PR strategies 360º.- Media management.- Planning and execution of events.<br/><br/><b>Activities</b>- Develop, coordinate and execute public relations proposals for the assigned brand.- Plan, develop and coordinate projects and the events derived from them.- Attend and respond to customers effectively.- Prepare budgets and maintain control of them.- Prepare presentations for the client (progress, reports, results).- Strengthen relationships with the various media.- Conduct negotiations with suppliers.<br/><br/><b>Skills</b>ProactiveTeamworkCommunicationGood spelling and writingExperience in customer service, service oriented and problem solvingAnalysis capacityCreativity<br/>At another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.<br/><b>Join us NOW!                        </b><b>APPLY!</b>


ext_id: 319b4e7e-66d2-40cb-8c98-f6b58fb42e46
published: 2024-12-15 12:33:55+00:00
title: Senior Public Relations Executive (Guatemala)
location: Ciudad de Guatemala, Guatemala
description_md: https://jobs.lever.co/anotherco/319b4e7e-66d2-40cb-8c98-f6b58fb42e46
application_url: SE
experience_level: en
language: False
description:
<b>“WE’RE NOT ANOTHER AGENCY. WE’RE ANOTHER COMPANY”</b><span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION </span><br/><b>Another</b> is a 100% MEXICAN company that was created in 2004.  We have a multinational presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Honduras, Salvador, United States and now  we are starting  operations in Guatemala.     <br/>We're looking for:.  <b>SENIOR PR EXECUTIVE</b><br/><b>Requirements</b>+3 years of experience in a public relations agency, managing accounts. English proficiencyDegree in Communication, Public Relations, Marketing, Journalism or a related field.Knowledge in PR strategies 360º.Media managementPlanning and execution of eventsExperience with Technology brands<br/><br/><b>Activities</b>Develop, coordinate and execute public relations proposals for the assigned brand.Plan, develop and coordinate projects and the events derived from them.Attend and respond to customers effectively.Prepare budgets and maintain control of them.Prepare presentations for the client (progress, reports, results).Strengthen relationships with the various media.Conduct negotiations with suppliers.<br/><br/><b>Skills</b>ProactiveTeamworkCommunicationGood spelling and writingExperience in customer service, service oriented and problem solvingWork under pressure <br/>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.<br/><b>Are you ready for ANOTHER experience?</b><b>Join us NOW!                        </b><b>APPLY!</b>


ext_id: 9ced334f-4afb-4325-adb2-cefeac14dc84
published: 2024-12-15 12:33:55+00:00
title: Sr Procurement
location: Ciudad de México
description_md: https://jobs.lever.co/anotherco/9ced334f-4afb-4325-adb2-cefeac14dc84
application_url: SE
experience_level: es
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION </span><br/><a href="https://another.co/" rel="noopener noreferrer">Another</a><span> is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Peru, Panama, Brazil, USA, Mexico.</span><br/><b>Why work with us?</b><span>It is a fantastic opportunity to join the Another family and be part of an innovative team that breaks communication schemes. </span><br/><b>WE ARE LOOKING FOR</b><b>Sr Procurement</b><br/><b>Requirements</b><span>- Licenciatura en Administración, Contabilidad, Finanzas o a fin. </span><span>- Experiencia: 2 a 3 años de experiencia en puesto similar </span><span>- Inglés básico o intermedio </span><span>- Manejo de ERP, Office y Excel intermedio o avanzado </span><br/><span> </span><b>Activities</b><span> - Validación y aprobación de PO dentro de las 24 horas hábiles.​ </span><span>- Depuración mensual de PO´s a más de 90 días sin factura de proveedor. </span><span>- Control de PO que involucran gastos, reembolsos y anticipos. Investigar de dónde proviene el   gasto/costo, quién lo autorizó, si es gasto interno o externo, por qué no se pagó directo a proveedor.​ </span><span>- Cancelaciones de PO por solicitud.​ </span><span>- Verificar que el desglose de impuestos este bien calculados de cada PO dependiendo de qué oficina tenga origen a nivel Latam. </span><span>- Asesorar a equipo de cuentas en las cotizaciones que involucran Tipos de cambio México y Latam. </span><br/><b>Skills </b><span>-Proactivity</span><span>-Teamwork</span><span>-Good Communication</span><span>-Good spelling and writing</span><span>-Experience in customer service, service oriented and problem solving.</span><br/><span>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.</span><br/><b>Are you ready for ANOTHER experience?</b><b>Join us NOW!                        </b><b>APPLY!</b>


ext_id: b00e4dbf-bfac-47a8-b218-a482049e2fac
published: 2024-12-15 12:33:55+00:00
title: Sr. Public Relations Executive (TECH)
location: Ciudad de México
description_md: https://jobs.lever.co/anotherco/b00e4dbf-bfac-47a8-b218-a482049e2fac
application_url: SE
experience_level: en
language: False
description:
<span>OUR JOB IS TO </span><b>REVOLUTIONIZE</b><span> THE STRATEGIC COMMUNICATION</span> <br/><a href="https://another.co/" rel="noopener noreferrer">Another</a><span> is a global agency created in 2004.  We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.</span> <br/><b>Why work with us?</b><span>It is a fantastic opportunity to join the another family and be part of an innovative team that breaks communication schemes.</span> <br/><b>WE ARE LOOKING FOR</b><b>Sr. Public Relations Executive (TECH)</b><br/><b>Requirements</b>+5 years of experience in a public relations agency, managing Corporate accounts. Advanced EnglishDegree in Communication, Public Relations, Marketing, Journalism or a related field.Knowledge in PR strategies 360º.Media managementPlanning and execution of events<br/><br/><b>Activities</b>Develop, coordinate and execute public relations proposals for the assigned brand.Plan, develop and coordinate projects and the events derived from them.Attend and respond to customers effectively.Prepare budgets and maintain control of them.Prepare presentations for the client (progress, reports, results).Strengthen relationships with the various media.Conduct negotiations with suppliers.<br/><br/><b>Skills</b>ProactiveTeamworkCommunicationGood spelling and writingExperience in customer service, service oriented and problem solvingFrustration tolerance<br/><span>At Another Group we respect and celebrate diversity. As part of our commitment to promoting a diverse and inclusive workplace and environment, all of our staff have the opportunity to develop and reach their potential, regardless of religion, race, sexual orientation, gender expression and identity, nationality, or any other difference or condition.</span><br/><b>Are you ready for ANOTHER experience?</b><b>¡Join us NOW!                        </b><b>¡APPLY!</b><br/>


ext_id: 24604570-049e-4d5a-bf33-7115918216f0
published: 2024-12-15 12:36:01+00:00
title: Assistant Health Center Manager
location: New Haven, Connecticut
description_md: https://jobs.lever.co/ppsne/24604570-049e-4d5a-bf33-7115918216f0
application_url: MI
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><b>Position Summary: </b>Planned Parenthood of Southern New England has an opening for a full time (37.5) Assistant Health Center Manager to work out of our New Haven Health Center.
<h3>Essential Functions</h3>
<ul>
<li>Assists the manager in maintaining the high-functioning team and overall health center flow to handle the daily customer service and operational needs of the health center on a daily basis</li><li>In conjunction with health center manager helps to develop center’s budget goals</li><li>In conjunction with the health center manager, monitors health center business outcomes and analyzes relevant data to identify trends and to inform future decision-making; uses data to improve outcomes</li><li>Collects and reports center’s monthly statistical data on visits trends and staffing patterns.</li><li>Partners with the health center manager in identifying health center priorities for the annual planning process</li><li>Partners with the health center manager to develop health center goals, objectives and progress.</li><li>Models behaviors that demonstrate PPSNE core values in business ethics, integrity, customer service and recovery skills</li><li>Participates in agency initiatives through work groups outside of the center as needed</li><li>Partners with center manager to support and lead team through changes</li><li>Assists the center manager in monitoring the performance of all health center staff</li><li>Supports efforts to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters</li><li>Ensures that the health center is in compliance with all regulatory and quality standards</li><li>Assists the health center manager in identifying and maintaining regular communication with community leaders, groups and organizations to inform about PPSNE and it services, to identify new patient sources, and to promote the mission</li><li>May help manage a residency program, student externs and/or health center volunteers</li></ul>
<h3>Key Requirements</h3>
<ul>
<li>Saturday availability and working willingness</li><li>High school diploma preferred </li><li>At least 1 to 2 year(s) of clinical services or health center experience</li><li>Excellent customer service/communication skills; ability to provide quality services to meet individual patient needs</li><li>Must be in alignment with, routinely demonstrate and lead staff around agency’s mission, services, core values and diversity philosophy – able to function in a non-judgmental manner with diverse clients, staff and volunteers</li><li>Ability to help staff manage work and personal life balance matters</li><li>Ability to travel off site as needed</li><li>Interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work </li><li>Have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions</li><li>Aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions</li><li>Interacts effectively and builds trust with a diversity of people</li><li>Have demonstrated an ability to effectively work across difference</li><li>Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn, and gives both positive and developmental feedback</li><li>Ability to hold oneself and others accountable, including for racial equity practice </li></ul>
<h3>Schedule</h3>
<ul>
<li>Monday through Friday Hours	</li><li>Saturday or two a month would potentially be needed.</li></ul>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.   PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more. <br/>


ext_id: 9191a01c-b280-4823-b9f7-e0adb2a48478
published: 2024-12-15 12:36:01+00:00
title: Bilingual (Spanish/English) Clinic Assistant
location: Meriden, Connecticut
description_md: https://jobs.lever.co/ppsne/9191a01c-b280-4823-b9f7-e0adb2a48478
application_url: EN
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><b>Position Summary:</b><span> Planned Parenthood of Southern has a full time (37.5 hours per week) opening for a Bilingual (Spanish/English) Clinic Assistant to work out of our Meriden, CT Health Center's front office. </span>
<h3>Job Responsibilities</h3>
<ul>
<li>Provides and supports the clinician in providing world class, quality healthcare services that support the whole person</li><li>Provides excellent client centered customer service; makes certain the client is the center of all decision making</li><li>Participates in health center effects to achieve established productivity and revenue cycle goals</li><li>Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability </li><li>Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies </li><li>Provide factual non-biased patient information and education necessary for the patient visit </li><li>Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting</li><li>Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry </li><li>Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity</li></ul>
<h3>Job Qualifications</h3>
<ul>
<li>Solution-oriented; positive, optimistic, confident can-do attitude</li><li>Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently </li><li>Demonstrated ability to handle highly confidential information with diplomacy and tact</li><li>Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options</li><li>Must have attention to detail and the ability to manage multiple tasks simultaneously </li><li>Working knowledge in Microsoft Word, Excel, and Outlook is required</li><li>Must be able to work mornings, evenings, weekends and have a reliable form of transportation</li><li><b>Bi-lingual English/Spanish is required</b></li><li>Must have high school diploma or equivalent</li><li>Must be available to work Saturdays</li><li>Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn</li><li>Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions</li><li>Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work</li></ul>
<h3>Schedule</h3>
<ul>
<li>Monday 11am-7pm</li><li>Tuesday 10am-6pm</li><li>Wednesday 8:30am-4:30pm</li><li>Thursday 8:30am-4:30pm</li><li>Friday 8:30am-4:30pm</li><li>1 Saturday per month required: 8:30am-4:30am </li></ul><span>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  </span><span> </span><span>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.</span><span> </span><br/>


ext_id: c658b518-b2ab-4048-8ba9-1b8df729b59d
published: 2024-12-15 12:36:01+00:00
title: Bilingual (Spanish/English) Clinic Assistant
location: Meriden, Connecticut
description_md: https://jobs.lever.co/ppsne/c658b518-b2ab-4048-8ba9-1b8df729b59d
application_url: EN
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><b>Position Summary:</b><span> Planned Parenthood of Southern has a full time (37.5 hours per week) opening for a Bilingual (Spanish/English) Clinic Assistant to work out of our Meriden, CT Health Centers back office. </span>
<h3>Job Responsibilities</h3>
<ul>
<li>Provides and supports the clinician in providing world class, quality healthcare services that support the whole person</li><li>Provides excellent client centered customer service; makes certain the client is the center of all decision making</li><li>Participates in health center effects to achieve established productivity and revenue cycle goals</li><li>Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability </li><li>Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies </li><li>Provide factual non-biased patient information and education necessary for the patient visit </li><li>Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting</li><li>Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry </li><li>Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity</li></ul>
<h3>Job Qualifications</h3>
<ul>
<li>Solution-oriented; positive, optimistic, confident can-do attitude</li><li>Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently </li><li>Demonstrated ability to handle highly confidential information with diplomacy and tact</li><li>Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options</li><li>Must have attention to detail and the ability to manage multiple tasks simultaneously </li><li>Working knowledge in Microsoft Word, Excel, and Outlook is required</li><li>Must be able to work mornings, evenings, weekends and have a reliable form of transportation</li><li><b>Bi-lingual English/Spanish is required</b></li><li>Must have high school diploma or equivalent</li><li>Must be available to work Saturdays</li><li>Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn</li><li>Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions</li><li>Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work</li></ul>
<h3>Schedule</h3>
<ul>
<li>Monday 11am-7pm</li><li>Tuesday 10am-6pm</li><li>Wednesday 8:30am-4:30pm</li><li>Thursday 8:30am-4:30pm</li><li>Friday 8:30am-4:30pm</li><li>1 Saturday per month required: 8:30am-4:30am </li></ul><span>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  </span><span> </span><span>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.</span><span> </span><br/>


ext_id: 1858ac69-811e-4d8c-a588-3f8888b5a668
published: 2024-10-25 14:46:52+00:00
title: Clinic Assistant
location: Bridgeport, Connecticut
description_md: https://jobs.lever.co/ppsne/1858ac69-811e-4d8c-a588-3f8888b5a668
application_url: EN
experience_level: en
language: False
description:
<b>Position Summary:</b><span> Planned Parenthood of Southern has a full time (37.5 hours per week) opening for a Clinic Assistant to work out of our Bridgeport, CT Health Center.</span>
<h3>Job Responsibilities</h3>
<ul>
<li>Provides and supports the clinician in providing world class, quality healthcare services that support the whole person</li><li>Provides excellent client centered customer service; makes certain the client is the center of all decision making</li><li>Participates in health center effects to achieve established productivity and revenue cycle goals</li><li>Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability </li><li>Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies </li><li>Provide factual non-biased patient information and education necessary for the patient visit </li><li>Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting</li><li>Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry </li><li>Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity</li></ul>
<h3>Job Qualifications</h3>
<ul>
<li>Solution-oriented; positive, optimistic, confident can-do attitude</li><li>Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently </li><li>Demonstrated ability to handle highly confidential information with diplomacy and tact</li><li>Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options</li><li>Must have attention to detail and the ability to manage multiple tasks simultaneously </li><li>Working knowledge in Microsoft Word, Excel, and Outlook is required</li><li>Must be able to work mornings, evenings, weekends and have a reliable form of transportation</li><li>Bi-lingual English/Spanish preferred but not required</li><li>Must have high school diploma or equivalent</li><li>Must be available to work Saturdays</li><li>Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn</li><li>Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions</li><li>Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work</li></ul>
<h3>Schedule</h3>
<ul>
<li>Mondays from 8:00am - 4:00pm</li><li>Tuesday, Wednesdays and Fridays from 9:00am - 5:00pm</li><li>Thursdays from either 9:00am -5:00pm <b>or</b> 11:00am - 7:00pm</li><li>Rotating Saturdays from 8:00am - 4:00pm</li></ul><span>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  </span><span> </span><span>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.</span><span> </span><br/>


ext_id: 25db16c8-e7e0-4052-8d7f-5d292e16fe86
published: 2024-08-13 12:18:03+00:00
expired: 2025-02-10 02:00:02+00:00
title: Clinic Assistant
location: Providence, Rhode Island
description_md: https://jobs.lever.co/ppsne/25db16c8-e7e0-4052-8d7f-5d292e16fe86
application_url: EN
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><b>Position Summary:</b><span> Planned Parenthood of Southern has a full time (37.5 hours per week) opening for a Clinic Assistant to work out of our Providence, RI Health Center.</span> <br/><b> Saturday hours are mandatory.</b><b>Bilingual preferred (Spanish/English)</b>
<h3>Job Responsibilities</h3>
<ul>
<li>Provides and supports the clinician in providing world class, quality healthcare services that support the whole person</li><li>Provides excellent client centered customer service; makes certain the client is the center of all decision making</li><li>Participates in health center effects to achieve established productivity and revenue cycle goals</li><li>Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability </li><li>Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies </li><li>Provide factual non-biased patient information and education necessary for the patient visit </li><li>Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting</li><li>Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry </li><li>Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity</li></ul>
<h3>Job Qualifications</h3>
<ul>
<li>Solution-oriented; positive, optimistic, confident can-do attitude</li><li>Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently </li><li>Demonstrated ability to handle highly confidential information with diplomacy and tact</li><li>Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options</li><li>Must have attention to detail and the ability to manage multiple tasks simultaneously </li><li>Working knowledge in Microsoft Word, Excel, and Outlook is required</li><li>Must be able to work mornings, evenings, weekends and have a reliable form of transportation</li><li>Bi-lingual English/Spanish preferred but not required</li><li>Must have high school diploma or equivalent</li><li><b>Must be available to work Saturday hours weekly</b></li><li>Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn</li><li>Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions</li><li>Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work</li></ul><span>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  </span><span> </span><span>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.</span><span> </span><br/>


ext_id: b1ce0902-10c7-4eb6-9eb9-9a11ac7f4260
published: 2024-09-23 20:05:56+00:00
title: Clinic Assistant
location: Providence, Rhode Island
description_md: https://jobs.lever.co/ppsne/b1ce0902-10c7-4eb6-9eb9-9a11ac7f4260
application_url: EN
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><b>Position Summary:</b><span> Planned Parenthood of Southern has a part time (22.5 hours per week) opening for a Clinic Assistant to work out of our Providence, RI Health Center.</span> <br/><b>Schedule:</b><span>Mondays from 10:00am - 7:00pm</span><span>Wednesdays from 11:00am - 7:00pm and</span><span>Saturdays from 8:00am - 3:00pm </span>
<h3>Job Responsibilities</h3>
<ul>
<li>Provides and supports the clinician in providing world class, quality healthcare services that support the whole person</li><li>Provides excellent client centered customer service; makes certain the client is the center of all decision making</li><li>Participates in health center effects to achieve established productivity and revenue cycle goals</li><li>Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability </li><li>Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies </li><li>Provide factual non-biased patient information and education necessary for the patient visit </li><li>Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting</li><li>Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry </li><li>Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity</li></ul>
<h3>Job Qualifications</h3>
<ul>
<li>Solution-oriented; positive, optimistic, confident can-do attitude</li><li>Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently </li><li>Demonstrated ability to handle highly confidential information with diplomacy and tact</li><li>Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options</li><li>Must have attention to detail and the ability to manage multiple tasks simultaneously </li><li>Working knowledge in Microsoft Word, Excel, and Outlook is required</li><li>Must be able to work mornings, evenings, weekends and have a reliable form of transportation</li><li>Bi-lingual English/Spanish preferred but not required</li><li>Must have high school diploma or equivalent</li><li><b>Must be available to work Saturday hours weekly</b></li><li>Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn</li><li>Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions</li><li>Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work</li></ul><span>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  </span><span> </span><span>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.</span><span> </span><br/>


ext_id: 0e3f49f1-6d4d-49e8-8058-59e13f77250f
published: 2024-12-15 12:36:01+00:00
title: Clinic Assistant Float
location: New Haven, Connecticut
description_md: https://jobs.lever.co/ppsne/0e3f49f1-6d4d-49e8-8058-59e13f77250f
application_url: EN
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><b>Position Summary:</b> Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of our New Haven Health Center and travel/float to surrounding health centers including but not limited to: Danbury, Stamford, Waterbury and Bridgeport.<br/><b>Job Responsibilities:</b>·         Provides and supports the clinician in providing world class, quality healthcare services that support the whole person·         Provides excellent client centered customer service; makes certain the client is the center of all decision making·         Participates in health center effects to achieve established productivity and revenue cycle goals·         Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability ·         Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies ·         Provide factual non-biased patient information and education necessary for the patient visit ·         Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting·         Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry ·         Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity  <b>Job Qualifications: </b>·         Solution-oriented; positive, optimistic, confident can-do attitude·         Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently ·         Demonstrated ability to handle highly confidential information with diplomacy and tact·         Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options·         Must have attention to detail and the ability to manage multiple tasks simultaneously ·         Working knowledge in Microsoft Word, Excel, and Outlook is required·         Must be able to work mornings, evenings, weekends and have a reliable form of transportation·         Bi-lingual English/Spanish preferred·         Must have high school diploma or equivalent ·         Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn·         Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions·         Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work<br/> <span>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  </span><span> </span><span>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.</span>


ext_id: 330c1d81-52e2-43ea-8005-a1413e86ecfd
published: 2024-12-15 12:36:01+00:00
title: Clinic Assistant Float
location: Bridgeport, Connecticut
description_md: https://jobs.lever.co/ppsne/330c1d81-52e2-43ea-8005-a1413e86ecfd
application_url: EN
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><b>Position Summary:</b><span> Planned Parenthood of Southern has a full time (37.5 hours per week) opening for a Clinic Assistant to work out of our Bridgeport, CT Health Center and float to surrounding health centers.</span>
<h3>Job Responsibilities</h3>
<ul>
<li>Provides and supports the clinician in providing world class, quality healthcare services that support the whole person</li><li>Provides excellent client centered customer service; makes certain the client is the center of all decision making</li><li>Participates in health center effects to achieve established productivity and revenue cycle goals</li><li>Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability </li><li>Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies </li><li>Provide factual non-biased patient information and education necessary for the patient visit </li><li>Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting</li><li>Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry </li><li>Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity</li></ul>
<h3>Job Qualifications</h3>
<ul>
<li>Solution-oriented; positive, optimistic, confident can-do attitude</li><li>Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently </li><li>Demonstrated ability to handle highly confidential information with diplomacy and tact</li><li>Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options</li><li>Must have attention to detail and the ability to manage multiple tasks simultaneously </li><li>Working knowledge in Microsoft Word, Excel, and Outlook is required</li><li>Must be able to work mornings, evenings, weekends and have a reliable form of transportation</li><li>Bi-lingual English/Spanish preferred but not required</li><li>Must have high school diploma or equivalent</li><li>Must be available to work Saturdays</li><li>Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn</li><li>Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions</li><li>Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work</li></ul>
<h3>Schedule</h3>
<ul>
<li>Monday - Friday and rotating Saturdays</li></ul><span>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  </span><span> </span><span>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.</span><span> </span><br/>


ext_id: 76a79476-cf83-4cae-8cc7-320ff00199b9
published: 2024-12-13 19:55:20+00:00
title: Clinic Assistant Float
location: Enfield, Connecticut
description_md: https://jobs.lever.co/ppsne/76a79476-cf83-4cae-8cc7-320ff00199b9
application_url: EN
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><b>Position Summary:</b><span> Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant Float (front desk/front office) to work out of our Enfield Health Center and travel/float to surrounding health centers including but not limited to: Enfield, Manchester, Hartford, West Hartford, and Torrington</span>
<h3>Job Responsibilites</h3>
<ul>
<li>Provides and supports the clinician in providing world class, quality healthcare services that support the whole person</li><li>Provides excellent client centered customer service; makes certain the client is the center of all decision making</li><li>Participates in health center effects to achieve established productivity and revenue cycle goals</li><li>Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability </li><li>Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies </li><li>Provide factual non-biased patient information and education necessary for the patient visit </li><li>Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting</li><li>Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry </li><li>Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity</li></ul>
<h3>Job Qualifications </h3>
<ul>
<li>Solution-oriented; positive, optimistic, confident can-do attitude</li><li>Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently </li><li>Demonstrated ability to handle highly confidential information with diplomacy and tact</li><li>Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options</li><li>Must have attention to detail and the ability to manage multiple tasks simultaneously </li><li>Working knowledge in Microsoft Word, Excel, and Outlook is required</li><li>Must be able to work mornings, evenings, weekends and have a reliable form of transportation</li><li>Bi-lingual English/Spanish preferred</li><li>Must have high school diploma or equivalent </li><li>Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn</li><li>Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions</li><li>Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work</li></ul><span>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  </span><span> </span><span>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.</span>


ext_id: d612305f-e52f-4471-ab22-3c061d35d610
published: 2024-12-13 19:56:04+00:00
title: Clinic Assistant Float
location: Hartford Area: Manchester, Hartford North, West Hartford, Enfield, Torrington, Connecticut
description_md: https://jobs.lever.co/ppsne/d612305f-e52f-4471-ab22-3c061d35d610
application_url: EN
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><b>Position Summary:</b> Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of our Hartford North Health Center and travel/float to surrounding health centers including but not limited to: Hartford North, Manchester, West Hartford, Enfield and Torrington.<br/>
<h3>Job Responsibilities</h3>
<ul>
<li>Provides and supports the clinician in providing world class, quality healthcare services that support the whole person</li><li>Provides excellent client centered customer service; makes certain the client is the center of all decision making</li><li>Participates in health center effects to achieve established productivity and revenue cycle goals</li><li>Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability </li><li>Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies </li><li>Provide factual non-biased patient information and education necessary for the patient visit </li><li>Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting</li><li>Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry </li><li>Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity</li></ul>
<h3>Job Qualifications</h3>
<ul>
<li>Solution-oriented; positive, optimistic, confident can-do attitude</li><li>Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently </li><li>Demonstrated ability to handle highly confidential information with diplomacy and tact</li><li>Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options</li><li>Must have attention to detail and the ability to manage multiple tasks simultaneously </li><li>Working knowledge in Microsoft Word, Excel, and Outlook is required</li><li>Must be able to work mornings, evenings, weekends and have a reliable form of transportation</li><li>Bi-lingual English/Spanish preferred</li><li>Must have high school diploma or equivalent </li><li>Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn</li><li>Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions</li><li>Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work</li></ul><span>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  </span><span> </span><span>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.</span>


ext_id: fcc561e4-7b84-4101-9630-1ecfc4dc8fe1
published: 2024-07-23 14:03:32+00:00
expired: 2025-01-20 02:00:01+00:00
title: Clinic Assistant Float
location: Bridgeport, Connecticut
description_md: https://jobs.lever.co/ppsne/fcc561e4-7b84-4101-9630-1ecfc4dc8fe1
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><b>Position Summary:</b> Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of our Bridgeport Health Center and travel/float to surrounding health centers including but not limited to: Danbury, Stamford, Waterbury and New Haven.<br/><b>Job Responsibilities:</b>·         Provides and supports the clinician in providing world class, quality healthcare services that support the whole person·         Provides excellent client centered customer service; makes certain the client is the center of all decision making·         Participates in health center effects to achieve established productivity and revenue cycle goals·         Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability ·         Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies ·         Provide factual non-biased patient information and education necessary for the patient visit ·         Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting·         Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry ·         Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity  <b>Job Qualifications: </b>·         Solution-oriented; positive, optimistic, confident can-do attitude·         Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently ·         Demonstrated ability to handle highly confidential information with diplomacy and tact·         Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options·         Must have attention to detail and the ability to manage multiple tasks simultaneously ·         Working knowledge in Microsoft Word, Excel, and Outlook is required·         Must be able to work mornings, evenings, weekends and have a reliable form of transportation·         Bi-lingual English/Spanish preferred·         Must have high school diploma or equivalent ·         Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn·         Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions·         Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work<br/> <span>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  </span><span> </span><span>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.</span>


ext_id: 43cfd5c1-7fa9-44e3-87e3-26383a98f7d9
published: 2024-11-15 16:09:52+00:00
title: Education & Training Specialist
location: New Haven, Connecticut or Providence, Rhode Island
description_md: https://jobs.lever.co/ppsne/43cfd5c1-7fa9-44e3-87e3-26383a98f7d9
experience_level: en
language: False
description:
Planned Parenthood of Southern New England<br/>Care. No Matter What.<br/><span>We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. </span><b>Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.</b><span> Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  </span><br/><span>WHAT YOU’LL BE DOING:</span> <span>The Education &amp; Training Specialist reports to the Senior Director of Education &amp; Training and is a member of the Education &amp; Training department. The Education &amp; Training Specialist is responsible for providing training and technical assistance to youth serving adults on sexual health curricula and sex education best practices across Connecticut and Rhode Island, as well as online. The Education &amp; Training Specialist networks to increase the impact of training programs across CT and RI. The Education &amp; Training Specialist is responsible for the development and facilitation sex education programming to youth, parents, and adults in a variety of settings across Connecticut and Rhode Island, as well as online. This position can be based remotely, hybrid, or in an office. The Education &amp; Training Specialist must be able to regularly travel to in-person programming and training in CT and RI in addition to occasional in-person meetings.</span>
<h3>ESSENTIAL JOB FUNCTIONS</h3>
<ul>
<li>Provides training and technical assistance on evidence-based and evidence-informed sexual health curricula to youth serving adults and youth serving organizations.</li><li>Provides training on sex education best practices to a variety of youth serving adults in a variety of community settings.</li><li>Networks with local community and statewide organizations to identify opportunities to grow the provision of training and technical assistance in CT and RI.</li><li>Partners closely with Senior Director of Education and Training to implement education and training work plan in CT and RI.</li><li>Designs and facilitates sexual health education to diverse adult learners including parents / caregivers, K-12 teachers, adults with developmental disabilities, and staff from health care, social service, and youth-serving organizations. </li><li>Provides sexual health education to diverse groups of youth in an effort to support the department’s broader community education goals and remain up to date on the implementation of sexual health curricula in a variety of settings.</li><li>In consultation with the Senior Director, Education &amp; Training, represents the agency on community and/or statewide committees that are aligned with or further the mission of PPSNE’s and/or the education and training department’s priorities. </li><li>Supports and coaches Youth Development Specialist colleagues in providing up to date content and facilitation approaches.</li><li>Networks with Planned Parenthood and public health colleagues and other sexual health experts to remain up to date on current trends in the sexual health field.</li><li>Supports data collection as appropriate to share the impact and story of sexual health training in CT and RI.</li><li>Supports department goals related to revenue generation.</li><li>Participates in SparkEd coalition to ensure high quality sexual health education and training.</li></ul>
<h3>KEY REQUIREMENTS</h3>
<ul>
<li>Passionate commitment to the mission, vision, and values of PPSNE.</li><li>College degree or at least four years professional experience in community education, youth development, and/or sexuality/sexual health.</li><li>Strong background in sexual health curricula and best practices.</li><li>Experience providing training and technical assistance to youth serving adults and organization on evidence-based sexual health curricula.</li><li>Experience developing sexual health curricula for youth and adults.</li><li>Experience and comfort in providing presentations and / or facilitating groups on a variety of sexual health topics. </li><li>Familiar with best practices in adult learning theory.</li><li>Experience utilizing digital platforms, such as Teams, Zoom, and Google Classrooms is strongly desired. </li><li>Strong ability to communicate effectively, verbally and in writing, with community partners and co-workers. </li><li>Demonstrated skills prioritizing and organizing workload with the ability to evaluate workflow systems. </li><li>Excellent customer service skills including recovery skills for when clients (internal or external) express dissatisfaction or problems arise. </li><li>Experience and comfort in working with diverse communities, specifically youth, Black, Latinx, and LGBTQ+ communities. </li><li>Commitment to ongoing learning and professional development to enhance facilitation skills and knowledge of topics related to human sexuality and to improve service provision. </li><li>Demonstrated commitment and passion for equity and inclusion and ability to apply a “race-and” lens.</li><li>Must be able to work flexible hours including evenings and weekends. </li><li>Must be able to travel to programs, events, and meetings as required. </li></ul>
<h3>PERSONAL ATTRIBUTES</h3>
<ul>
<li>Collaborative team player</li><li>Life-long learner</li><li>Accessible and flexible</li><li>Self-aware</li><li>Culturally responsive</li></ul>PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for  employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual  orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an  inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We  strongly encourage people of color and members of the LGBTQ community to apply. <br/>PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings,  paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and  more


